Calgary desperately needs a star alliance lounge in the transborder area for United.
Calgary desperately needs a star alliance lounge in the transborder area for United.
Two hour flight delay, it was awful and loss of sleep.
They crew was very lovely, took off on time, arrived according to schedule. Was able to make my connection.
They have trouble to keep their flights in schedule. Seems not having enough staff to provide appropriate customer service. Lacking real agents on site to help customers. Have to use QR code/web site/call to be able to talk to real person can help you - and you may have to punch though series of options first, then hold until someone assist you. Similar for baggage claim, no real agent onsite helping if you missing luggage, not like other airline next to UA desk having staff there even after midnight to assist customers.
Fine. Though no food or entertainment so the survey needs to be updated with those options.
All flights were on time and boarding was issue free
There was a group of school age passengers that were very loud and unruly with their chaperones were no where to be found.
delay several times and wait extra long to board. no entertainment service because there are problem for some rows. always encounter some delays for the last flight of the day.
Your app is impossible to use. I couldn't load it. Then i couldn't open it. When i finally got both those things done -with much help -then i couldn't open the app to install a credit card. The upshot was 4 flights without access to food or drink. When i first tried to download united app some company called starlier opened instead and i would up signing up for some 49 dollar a month music service which i still have not been able to cancel.
Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.