Scam artists in disguise. Original quote was for less than $400, after 30 minutes, they would not let us leave the lot until we agreed to all sorts of expensive coverage, totally $860
Cons:
When I arrived at the counter to pick up the car I was told purchasing the rental car's insurance was NOT optional, I had to purchase one of two plans, otherwise they would not rent the car to me. If the insurance was not optional, then it should have been shown in the original price of renting the car. A definite bait & switch which I didn't appreciate. $300 for the car, $250 for the insurance, kind of changes the value of the rental.Counter staff was very friendly.
We had rental vehicles for 3 month stay in CR. Initially rented a small 4WD vehicle for wife and me, then traded for larger 4WD when 3 more family members arrived. Staff at main office made exchange smooth. Subsequently had some issues with the battery-controlled key device (for locking/unlocking doors), but office staff provided a replacement immediately and without question. While we never really needed 4WD (even while fording couple of shallow streams), high clearance was helpful on poorly maintained dirt roads. Whatsapp communication on several occasions with Jorge, my primary contact in main office, was quick and efficient. Senior agent provided his direct phone number to facilitate future rentals if we return. I strongly recommend this organization.
Sales man soy the goverment is thebonly oye to oferta ensurance to cars, carryput to buy with they the opción to cover the renta, BAD operación, because in Costa Rica exists more ensurance companies
Picking up was very easy! They had my reservation and drove me to their offsite location. The car was waiting for me, I signed some papers and was off! Flopping off was a nightmare, but it want their fault. The road was blocked in both directions, so there was literally no way of getting the car rental back to the rental place. We attempted from one direction and that was 100% impassible. To come at it from the other direction, we needed to go on a toll road and then make a U-turn. When we approached where the rental place should be, that section of the road was closed, too!! I had to park by the barricades (impeding traffic) and walk down the street to ask them what I should do. They told me I needed to move the construction barricades and drive the vehicle down the closed road. There was literally no way of getting to the drop off point without moving barricades. Luckily, we were very early for our flight, so we had time, but I was a little worried for a while, because I had no idea where to take the car.
