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flight delayed, wait in crowded gate. staff inattentive. had to remind them to get my coat from their closet. not many new movies, media choices were limited (nothing compared to Emirates.) Lounge was crowded
flight delayed, wait in crowded gate. staff inattentive. had to remind them to get my coat from their closet. not many new movies, media choices were limited (nothing compared to Emirates.) Lounge was crowded
Initial flight was cancelled so moved to an alternative flight. As a result, stuck in a middle seat. Flight then place in holding pattern prior to landing resulting in a very late trip home.
Flight delay was informed at the last minute. Food quality is not up to Qantas standard I was unable to book an online boarding pass on any of my 6 flights.
Rescheduled after ticket purchased and issued, not 2 or 3 times and not a fourth but by 5 times, by Qantas, that's right, 5 changes! Forcing an overnight stay in Chile and need for visa. Qantas can no longer provide basic services as a national or international service provider. Professionalism is extinct and the provider needs to be mentored and educated in perfecting who to operate as an airline. Qantas is the spirit of Australian dissatisfaction.
Business lounge in Melbourne mediocre. Look at Emirates or Qatar, Qantas! Great friendly crew. Food was good but Emirates is a level above. Business seat good. But can’t compare to Qatar. Main reason for booking Qantas is loyalty and terrific connection via Perth to LHR.
Don’t like last minute airline change. Not able to choose seat earlier.
It's only a short trip from Sydney to Melbourne, which i have done many times. The trip met my expectations
The crew were amazing - A great job. They made me feel special and valued.
My bag didn’t make it but otherwise it was a great experience.
Flights delayed multiple times, travellers requests for updates ignored. Qantas continues to desatisfy travelling basics.