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Good to know
Low season | February |
|---|---|
High season | April |
Cheapest flight | $244 |
Average price (return flight) | $684 |
Good deal (return flight) | $574 |
Good deal one-way | $306 |
Best time to beat the crowds (6% less expensive on average)
Most popular time to fly (18% more expensive on average)
Flight from Christchurch to Coolangatta
(avg. price over the last 2 weeks)
or less
or less
Top tips for finding cheap flights to Gold Coast
- High season is considered to be January, February and December. The cheapest month to fly from Christchurch is January.
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Top 4 airlines serving Christchurch to Gold Coast
Scores according to KAYAK customer reviews8.4
Air New ZealandOverall score based on 2835 reviews
8.6Boarding
8.3Comfort
8.9Crew
8.5Entertainment
8.1Food
Airline reviews
Pros: "The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent."
Pros: "The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent."
Pros: "The crew was very hospitable and friendly"
Cons: "Nothing"
Pros: "The corn chips!"
Cons: "The snack were very simple. They don't communicate properly all the different snack options."
Pros: "Great entertainment"
Cons: "Overall great"
Cons: "We got off an hour and a half late as there was an audio technical problem."
Pros: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Cons: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Cons: "Basic flight with no frills"
Cons: "Entertainment and seat comfort"
Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Pros: "the staffs and the boarding experienve"
Pros: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Cons: "The lack of communication with everything from queuing to board, to food allowance."
Pros: "Crew solid n friendly enough"
Cons: "Seats too tight n cramped"
Pros: "Inflight magazine was just the right length for the flight time"
Cons: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"
Pros: "The regional flights are nice and quick with no frills or complications. Everyone is in one cabin and you can quickly board using kiosks at the gate."
Cons: "You might want to bring a book on this flight or something as their in-flight video and adverts are all you'll really see in terms of entertainment."
Pros: "Legroom"
Cons: "Late"
Cons: "Bathroom did not work, food was not so tasty"
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "Flying over the country of NZ."
Cons: "Crying kids."
Pros: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Pros: "The usual "shuttle" flight between chc and akl."
Pros: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."
Pros: "Very friendly staff, speedy boarding, nice comments from the captain."
Pros: "I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!"
Cons: "Nothing I can think of. Very happy with the flight."
Cons: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."
Pros: "A little cramped on the domestic flight, but for the hour or so from Christchurch to Auckland, it was acceptable. I was impressed that ANZ did a quick meal service on this short flight. The crew was great - very friendly and efficient."
Cons: "Close quarters between seats."
Pros: "We did not use the food or entertainment"
Pros: "Staff & aircraft were good."
Cons: "Flight was little late but not too bad."
Pros: "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
Cons: "Wasn't all that bad!"
Pros: "We flew with Air New Zealand a few times during our trip and every flight was absolutely perfect. Staff was nice and helpful, the cabin was comfortable and everything from checking in to walking off the plane was easy."
Pros: "VERY friendly and genuine!"
Cons: "Only one cookie-haha!"
Pros: "everything"
Cons: "nothing"
Pros: "everything"
Cons: "Nothing"
Pros: "Everything, felt safe"
Cons: "Nothing"
Pros: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Cons: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Pros: "Cabin crew was excellent"
Cons: "No complaints"
Pros: "Everything was quite nice."
Cons: "Not much"
Pros: "Extra leg room at front of plane."
Cons: "Seats too narrow."
Pros: "Not a problem, anywhere. For a long day, that is appreciated."
Pros: "Awesome crew! Tasty food! Comfy seats!"
Cons: "departed to late .. nearly missed connecting Auck- Hong Kong. Suitcase was left behind .. will receive 498 hrs later .. not good enough"
Pros: "short flight made seats less inportant"
Cons: "not the seats I selected in October"
Pros: "Free cookie!"
Cons: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"
Pros: "Everyone was very friendly and accommodating. Seats were comfortable and roomy. Food was delicious served by real professionals."
Pros: "Service"
Cons: "Waiting for passengers and delaying our flight"
Pros: "I love air new zealand. Watched dr strange and had yummy breakfast. Crew very friendly"
Cons: "All good"
Pros: "Friendly quality staff, good aircraft."
Pros: "The entertainment was great and the crew was very friendly and helpful"
Cons: "The ability to access bathrooms after turbulence has ended"
Cons: "Boarding from Delhi was slow. Families with small kids and seniors were asked to board but the aircraft was not accessible for more than 15 minutes. The cabin service was very slow and started good two hours after the take off from Delhi. The coffee/tea were Lukewarm."
Cons: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Pros: "Food was great."
Cons: "Seating was very cramped. I paid $900 for my flight, and the seats were so on top of one another you could barely breath without touching another human. Just because other airlines do it ... doesn’t mean Emirates should."
Cons: "They ran out of non-vegetarian meals, which is not acceptable. The seats were rather narrow"
Pros: "Seats comfortable. Entertainment was extensive. Food was good!"
Cons: "Landing was rough!"
Pros: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Cons: "It was impressive. Can’t yhink of anything."
Pros: "Crew were great! Emergency exit was great too"
Pros: "Every thing was great"
Cons: "N/A"
Pros: "Cabin crews was a good helper"
Cons: "Food"
Pros: "Crew was friendly. Comfortable."
Cons: "Flight is not clean,I was given non veg food instead of veg saying there is shortage of vegetarian food packs, what if I’m a pure vegetarian? Should I stay hungry? Also they took a very long time to serve the food, be it breakfast, snack or dinner.Each time I ask for something the answer has been always da same ‘’ we are sorry we don’t have that’’ Due to worst possible seat so far I have asked for an extra pillow and as expected they don’t have."
Pros: "Stewardesses were great"
Cons: "It took them 1.5hours to give me my luggage. Everyone else had left. They kept making me go back and forth saying it was coming but nothing. This had never happened before and was ridiculous given it was a direct flight"
Pros: "The entertainment system. Easy to use and huge variety."
Cons: "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."
Pros: "Food comfort"
Cons: "Nothing"
Pros: "Service was excellent"
Cons: "Veg food needs to be improved in ROME-DUBAI Sector."
Pros: "Information from the captain"
Cons: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Pros: "Everything was great"
Cons: "Nothing"
Cons: "Good job!!"
Pros: "All of the above"
Cons: "Nothing that i didn't like"
Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Pros: "Ease of checkin"
Cons: "Delayed take off Delayed baggage retrieval’s"
Cons: "Full aircraft so pick you seats early"
Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
Cons: "Food was the worst, service extremely poor"
Pros: "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
Pros: "Everything"
Cons: "Nothing"
Pros: "EVERYTHING"
Cons: "N/A"
Pros: "Love it"
Cons: "It was amazing."
Pros: "Once on the flight everything was great! Flying stars"
Cons: "Online check-in was a horrible experience and a waste of time. I was never able to check in before getting to the airport. Website kept kicking back errors when trying to check in."
Cons: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."
Pros: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"
Cons: "it was late and it was not informed until we all sat."
Pros: "Pretty uniforms and good service: Polite, gentle, helpful"
Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"
Pros: "They were on time and excellent service all the way. It couldn't have been better."
Pros: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
Cons: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
Cons: "Headphone was taken by crew the moment plane landed."
Pros: "Flight was comfortable"
Cons: "They did not have enough Veg food even though I had requested it."
Pros: "Really comfortable, good service."
Pros: "F"
Pros: "I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks."
Cons: "I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes."
Pros: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Cons: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."
Pros: "I requested a blanket for my Son and was told there was none available....."
Cons: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
Pros: "The vegan meals were very good and tasty. I enjoyed the entertainment provided and the plane was very clean. At times the plane was very cold, however the blanket helped with that. It wasn't this flight but the flight from Tanzania to Dubai, the crew sprayed the plane and I would like to know what was sprayed as it was awful and what if any chemicals were sprayed on us. Perhaps it would be better to spray the plane before the passengers board the plane."
Cons: "There was only one flight attendant would didn't assist my friend when we asked her to please take my friend's food tray away. My friend Emily Bayne was having a major discomforting eye allergy attack. Emily eyes were burning, dry, turning red, and very itchy and she wanted to go to the bath room to run warms water over her eyes, however she had the food tray and so we push the attendant help button. But when the flight attendant came to see what we needed and we asked if she could please take Emily's food tray, she just said I will come back later for that. So I told Emily just go to the bathroom I will hold your food tray. Emily Bayne was seated in the middle and I had the aisle seat, 44H. While Emily was in the bathroom I complained to another flight attendant what had happened, she took our food trays and then told her supervisor what happened. The supervisor came shortly and assisted Emily by granting her request and providing her with two warm wet towels, and later 5 more. The supervisor and the other attendant that I complained to continue to check throughout the fljght to see if Emily needed anything else, which was nice and accommodating. The flight after that incident was good, as the supervisor immediately corrected the insensitive act of his flight attendant."
Pros: "Very professional and very good in customer care"
Pros: "Emirates is always excellent however the crew were not very engaging"
Pros: "As commented above."
Cons: "As commented above."
Pros: "same as above"
Very good service throughout.
Cons: "I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance."
Cons: "Airlines waste a lot of time and money preparing food that is mediocre at best. Just offering simple orange juice , tea coffee and a muffin to keep people going would be better as it's such a short flight."
Cons: "I pay for the airspace above my seat - I didn't get it! Flight attendant obese and not me twice. QF need to lock their cattle class seat backs - insufficient seat pitch to allow leaning."
Cons: "The dim sums could be changed for something else."
Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Pros: "Crew was very good"
Cons: "Not enough leg room for a 6’2” tall person."
Pros: "Very smooth, on time boarding. Food quality"
Cons: "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"
Pros: "Professional service.."
Cons: "Non.."
Pros: "Sleeping did not disturb me and happy to miss meal. So polite was the crew I wish I could fly Qantas all the time."
Cons: "MIssed out on my bloody mary!"
Pros: "Free entertainment when it actually worked."
Cons: "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."
Pros: "The seats are comfortable and the service is first rate. Best airline out of Virgin Australia, Air New Zealand, and Qantas based on my 3 trips to New Zealand"
Cons: "An old plane for a long haul to Australia, uncomfortable seats, freezing temperature in the cabin, mediocre food. Not what a traveler expects in business class in today’s travel world."
Pros: "Friendly staff"
Cons: "One of the stewardesses perfume was quite overwhelming."
Cons: "The entertaimnet headset socket was faulty and I had to hold the jack in a specific way so I could hear the vocal channels. Sometimes it just dropped out all together. Tried multiple headsets but having the socket and jack on the inside of the armrest where it was so easily knocked by you leg was so incredibly stupid and made it hard to get comfortable or move position in the seat. First time I've ever seen this on a plane. Ok, so Qantas got us there safely but the inflight movies its what makes it bearable."
Cons: "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."
Cons: "Only podcasts, couldn't find music to listen to while I worked."
Cons: "Not being able to web check in causes stress pre-flight."
Pros: "Quick!"
Cons: "We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling."
Pros: "Entertainment Options"
Cons: "Confusion in boarding"
Pros: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Cons: "First stage , food not too crash. Rest fine."
Pros: "I liked the grilled chicken and the beef selection"
Cons: "The actual greens in both salads were weak; soft not crisp and cut in large chunks nose that were hard to handle and not flavorful."
Pros: "Overall the flight was smooth, we boarded and off loaded quickly and were fortunate to not have a very full flight."
Cons: "The chairs had very uncomfortable seats, the arms did not go up all the way, so limited laying down. The food was overall poor and not very rapid service. Also for such an empty flight they ran out of menu options quickly. I believe our flight was not on a qantas plane but American airlines, which I suspect had something to do with the difference from previous qantas flights which were much nicer."
Pros: "Fantastic Service On time Easy boarding"
Pros: "More legroom, bathrooms appeared to get serviced so they were not a mess, plenty of food and drinks available throughout the flight. Being able to order the meal ahead was a wonderful way to guarantee your choice. Well done!"
Pros: "Friendly staff, efficient processes, on time - and the only airline with a direct flight from Brisbane to Tokyo."
Cons: "If only I could afford business class :("
Pros: "It was nearly impossible to get in or out of our seats when the chairs in front of us were reclined. When they are straight up it was no problem. Legroom was ample and the blankets and pillows were a nice touch."
Pros: "Cabin crew is friendly. No reschedules or gate changes. Pretty straight forward to catch a plane."
Cons: "First off the planes I flew on were noticeably old."
Pros: "No issues, quick and friendly."
Cons: "N/A"
Pros: "Nothing special"
Cons: "Airline needs to be more geared to satisfying customer."
Pros: "Snack and Qantas Entertainment app"
Cons: "Nil"
Pros: "On time"
Cons: "Get sick of explosives checks!"
Pros: "Very accommodating for such a long flight."
Cons: "The entertainment system was down causing the plane to be delayed 70 min in an already 15 hour long flight."
Pros: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Cons: "They didn't have as big of a selection of movies on their smaller plane."
Pros: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Cons: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."
Pros: "The crew was very friendly and accommodating. It's a lot big flight from DFW to Sydney and they do everything they can to make you comfortable. Plenty of movies to watch. Seats are comfortable. The food is pretty good. Plus you get a menu so you know exactly what meal choices are. They go above and beyond to ensure a great flight."
Cons: "The headphone jacks are on the side of the armrest. It's is a very inconvenient location especially for people who are slightly wider than the average jo. It shout be on top the arm rest or in a much more comfortable location"
Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"
Pros: "crew was very nice and helpful"
Cons: "seats are somewhat uncomfortable."
Pros: "Service always great. Smooth lift off and landing. Just feels so safe. I trust Qantas 100%."
Pros: "Staff were pleasant enough"
Cons: "Boarded about 40 mins late (understandable but still a negative), entertainment system didn't work at all the entire flight for anyone except Business Class, and the food portion (dinner apparently) was miniscule. I was starving by the time I disembarked."
Pros: "movie selection"
Cons: "Crew is not friendly or helpful Many times you couldn't get them. Serving process is very poor due to the process."
Pros: "Great service, great food"
Pros: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Cons: "Taste & selection for vegetarian meals were very poor"
Pros: "Spacious, good food, attentive flight. I would fly again if I can sit closer up. Very generous and gave us a 20 dollar food and drink voucher because our flight was delayed."
Cons: "We sat on the plane for 45 min before they let us out. The flight was delayed for about 2 hrs but they let us out and gave us a voucher to spend. We sat in row 73 from Sydney to SFO and it was really hot, the AC didnt really kick in. It was uncomfortable. But it did finally got colder. It just took a long time."
Pros: "Everything was fine. I have flown with Qantas many times, and it was same as usual"
Cons: "I had no problems"
Pros: "Prompt and efficient with helpful informative checkin (warned that luggage would probably need to be cleared and rechecked in Sydney). Reasonable choice of snacks (inc. crisps that were I think GF - same as in lounge)."
Cons: "BA (FF) lounge facilities at Tegel are pretty limited, but some reasonable snack choices (crisps, fruit, biscuits, ...)"
Cons: "Flight was delayed due to A/C issues. Part had to be flown up from Sydney. We offloaded to Airport, and waited 4 hours. Missed Qantas connection in LAX, and was put on an American Airlines flight to JFK. No included food, seats that I had paid for not available on cramped conditions."
Pros: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Pros: "The crew manager worked tirelessly to move rows of passengers to other seats because the entertainment system didn't work for a bank of passengers on the long haul flight."
Cons: "Our entertainment system didn't work and we had to split up to move seats."
Why is it so hard for Jetstar to get boarding a plane correct? In this current environment why have everyone on the plane early to just sit on the plane while they work out where their boarding system went wrong resorting to using a hand held counter to check numbers on the plane Having everyone on the plane for longer than necessary is very annoying then when arriving at the destination it takes 1/2 for ground crew handling baggage to get the bags out again this creates issues with keeping people in confined spaces longer than necessary
Pros: "Smooth boarding and landing. Flight time is great. Not very many disruptions in the overnight flight."
Cons: "The check-in process is overly long. Being a low cost carrier doesn't mean you need to sacrifice efficiency on this part. This could be much smoother with an automated bag drop are for international flights or a check-in at the oversized X-ray machine (since so many people bring skis & surfboards."
Pros: "Check in people were great. Staff very cheerful thanks."
Cons: "Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy."
Pros: "Comfortable seats"
Cons: "Poor communication of crew memebers when dropping off bags, not consistent with charges of luggage, not helpful in alternative solutions, would allow some passengers with same size/weight of luggage through with no charge, versus charging ridiculous prices for others"
Pros: "We arrived to the airport 2.5 hours early which was too soon to check in. Instead of making us wait, the Jetstar attendant offered us an earlier flight. Very accommodating and thoughtful! Thanks so much Jetstar!"
Cons: "N/A"
Pros: "Carryon luggage is restricted to 7 kg. Conflicts with worldcstandards and then they apply it to foreigners, but not to Kiwis! They would not let me take on my roller bag, but many locals got to! 9"
Cons: "See above"
Pros: "The crew and flight were ok."
Cons: "The checked baggage policy is lacking"
Pros: "On time. Safe and smooth."
Pros: "Super quick, clean, professional. I love Jetstar."
Cons: "The flight was late with no explanation as to why. We missed our connection to the second flight. We had to change our car rental plans, and it cost us twice as much. We had to spend 6 extra hours in the Auckland airport."
Cons: "Went online to check in and buy bags. Was able to buy one bag but was given message that I must finish check in and bag purchase at the airport. Got to airport and was told second bag was $150 and not $25. Said I should have purchased online. Explained that in one web session I was able to purchase one bag but denied option to buy second. No help or explanation. Not a fan of Jetstar or their web site."
Pros: "it was a short and very smooth flight. all the flight attendants were excellent."
Cons: "the flight we originally had booked got cancelled while we were in line to check our luggage. luckily we were 3 hours early for the flight and were able to catch a sooner flight."
Pros: "Staff apologized for slight delay due to weather which was no big deal. Fast boarding because they use the front door and aft door."
Cons: "I overpaid for my checked luggage and couldn't get a refund. I prepaid. You might as well tell people if you are bringing a suitcase, you have to pay. Ticket price should include one suitcase up top 15 kg- 20 kg."
Pros: "Crew was nice and pleasant"
Cons: "Service desk staff were not all that helpful..."
Cons: "I bought jet star tickets worst experience ever All employees are lazy they don’t care about anything"
Pros: "We survived."
Cons: "Screaming children, obnoxious passengers, forced to pay $120 to check two back packs, $5 coffee, rude staff... Will never fly this airline again."
Cons: "Check in staff were rude."
Cons: "We had to be bussed from the terminal to our flight in both Auckland and Sydney which made the flight delayed and thus me having to run for my connecting flight. Naturally my bags didn't make it past Sydney. There was no in flight breakfast or complimentary snacks nor was there any TVs for the 3 hour flight. Overall, not the best experience."
Pros: "unlimited movies because flight was delayed"
Cons: "$100+ for luggage, no blanket or pillows, $4 Water"
Pros: "Nothing unless being over chargered gets me points when in heaven."
Cons: "When I ordered the flight the process never gave me a chance to pay for bags like it did from Auckland to Christchurch. However, on the return flight when I went to check the bags in they said I would have to pay $210 for 2 bags. Thanks jetsatr and kayak for not having a good process to order a head of time. Won't use either again unless someone reads this and gives me a refund."
Pros: "Everything was smooth and on time, even a bit early."
Pros: "Overall good"
Cons: "Staff appear permanently unhappy and like they don't enjoy the job"
Pros: "Would not provide boarding for next flight causing us to be remove from flight wanted to charge for a glass of water."
Pros: "Not much"
Cons: "Everything"
Cons: "Baggage process is dumb."
Pros: "Nothing"
Cons: "Unbelievable charges for baggage check of $300. Separate charges for each leg of flights. Kayak didn't let me book a bag ahead of time. The worst airline ever."
Pros: "Nothing."
Cons: "They charged us $140 to check two carryon-sized bags (which we were able to fit in overhead bins on all of our other flights during the trip). VERY disappointed. It was either abandon our carryons, or pay the $140. We felt like we were held hostage by this airline's policy and will never fly with Jetstar again."
Pros: "Ticket agent was so very kind. Not to mention the staff found and retuned my phone after we landed."
Pros: "Forgot to add check bag to my fair. Arrived early and was to add a check bag for $17. The service was great for the price of a short domestic flight."
Cons: "Website set for not allowing early payment of baggage fees in order to charge penalties."
Pros: "The cost"
Cons: "Check-in was poor, the check-in clerk was rude."
Pros: "I was surprised how comfortable the seats were and how much legroom there was for a low cost airline to fly internationally such a long distance (Tokyo to Sydney). The crew were friendly and we did receive water and tea for free, which was a surprise. The entertainment selection was pretty good and the screens were the nicest HD screens I've seen on an international flight."
Cons: "Had to connect in Gold Coast before arriving in Sydney. I know this is normal for many international flights, but it would have been nice to have a nonstop Tokyo to Sydney. I guess that is why it is a discount airline!"
Pros: "Best crew I've ever had on a flight."
Pros: "The crew was amazing."
Cons: "Nothing."
Pros: "Anything I liked has been ruined by the baggage fees. I am expecting to be reimbursed and look forward to some contact from a company representative."
Cons: "The price of the flight advertised clearly stated that there were no baggage fees, it was written as £0 after the words 'baggage fees', so I was clearly surprised to be asked to pay $70 upon arrival at the airport from my baggage. Would someone like to explain this? I will be taking this up with the senior partners at your company as I feel this is complete miss advertising. The fact that you can state zero fees and then expect customers to pay extra is RIDICULOUS!!! I WILL NEVER BE USING THIS COMPANY AGAIN, EVEN IF THE PRICE IS CONSIDERABLY LESS THAN A COMPETITOR."
Cons: "The ridiculously excessive charge to check a bag at the check-in counter!!!! Outrageous behaviour by airlines to have a policy of ripping people off! Never again Jetstar!!!!"
Cons: "No grace. No food. No drink. No leg room. Seat backs that make you lean forward. Fees made flight cost more than Quantas."
Cons: "No options for check in baggage when I purchased the ticket online, so baggage cost me $260 at check-in. Agents at the desk were extremely indifferent and borderline rude, overall extremely unhelpful. Airplane interior was dingy, seat cushions were worn down and flat, extremely limited leg space (I cannot stress enough how inadequate the leg space was), no entertainment. No complimentary drinks, not even water."
Pros: "Quick flight. Had no check luggage which made it very easy; just on and off plane from Wellington to Christchurch in 35 minutes. For a such a short flight it was ok, would not fly with them for a longer flight."
Cons: "Fees and charges for everything."
Pros: "Flight was on time"
Cons: "we paid some NZ 200 to take luggage 38kg When I booked I did not realize that the allowance was 8kg only. The explanation for the high rate was that we should have informed Jetstar earlier. But.. how to change this when travelling ? This was the only nasty surprise during our 35 days stay in NZ Some warning on your website or lower rates are necessary regards Max"
Cons: "Didn't know about the low weight allowance for carry-on; glad you didn't weigh my bag ..."
Pros: "Return flight was not full, extra space to stretch"
Cons: "Had to carry carry-on suit case up and down stairs when boarded the plane. Based on the seat, half of the passengers boarded through regular ramped hall way, half boarded through back door that went downstairs to get out of the building, then up the stairs to the airplane. In Auckland airport international terminal, all passengers had to weight their carry-on and personal bags, and if it's more than seven kg, you have to check it in. This was the first time I experienced that. I bought gifts in the airport and planned to buy more. Our carry ons were a few kg over the limit, and we were sent back to the check in counter, where we just got our boarding passes and no warnings were given. We were lucky we had plenty of time during this transfer to go through all the back and forth hassles. Paying the extra $$ for the surprise check ins was not pleasant. There was another scale at the gate counter, which totally cancelled my shopping plan. To be fair, weight limit was not enforced when we boarded the plane, but you never know when that scale will be used. During the flight, I asked a flight attendant for water, and she told me to get it myself pointing the curtain half a plane away. Another new experience. This was the first time we took Jetstar, and on the way to New Zealand, we didn't feel it was too much different from the other airlines we flew before except you have to pay for everything from a cup of tea to meals and entertainment, and of course we didn't go through Auckland. The return trip really made us realize you get what you pay for."
Pros: "Could get rebate by phone."
Cons: "Were slow to let us know that flight was cancelled and that it could not be rescheduled for a few days. Had to personally book on another airline--missed two earlier flights on the other airline due to Jetstar's delay."
Pros: "This is an inexpensive airline where nothing is included in the price of your ticket. The cost is great."
Cons: "You pay for all the extras, luggage, seat assignments, drinks, and snacks. This was not easily identifiable on the website."
Pros: "As good as you can get, considering it was economy. I think that the 787 made it that way--wonderful plane! I love Jet Star--being able to up-grade to comfort without much problem."
Cons: "Ordering food, even though a better value than most cut-rate airlines, is a pain to remember, and was difficult for some on board. When you say there will be no other food, people don't want to believe you."
Cons: "Customer Service was terrible. I had issues with checking in, I was made to stand in a queue, 4 times, for the same issue. Unacceptable. I will not fly with Jet Star again if I am in Australia. I would pay double for a better experience."
Pros: "Everything"
Cons: "Nothing"
Cons: "Kayak needs to do a much better job making it clear that luggage needs to be purchased up front. I realize now that it is in the fine print, but I did not know that no checked bags came with this flight. The cost was not just high, it was obscene ($670 for two bags!). That was just slightly less than the cost of the entire flight for both of us. I will never fly Jetstar again. This was absolutely ridiculous. It is also a very compelling story, which I am sharing with everyone that I know. Please find a way to make this right so that the conclusion of the story can be how Kayak is a good company for fixing this."
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1 stopMultiple Airlines
10h 15mOOL-CHC
$721
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10h 15mOOL-CHC
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6h 25mCHC-OOL
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40h 05mOOL-CHC
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8h 00mCHC-OOL
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Christchurch - Gold Coast Flights
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