Service was very good . Very helpful staff . Food is good . Thank you ! Seats are very congested. Flight was very noisy . Also, background music was very loud when we waited for take off .
Pros: "Although my flight was canceled they quickly found me a flight on another airline and provided me with a hotel room for the night"
Cons: "Wearing a face vizor on top of the face mask is silly"
Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Cons: "As with all economy seating...it is cramped"
Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Cons: "19 hours layover and Qatar airlines doesn’t want to accommodate a hotel room after charging Me almost $1500 for a flight. This is a horrible service Qatar airlines."
Cons: "Boarding process, in-flight entertainment (movie selection not good), and no wifi in flight :("
Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"
Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"
Pros: "The crew was absolutely amazing"
Cons: "More movies on the system"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Good service"
Pros: "Last row seats are never optimal but tha flight attendants were above par!!!"
Cons: "Wonderful people! Cannot day enough about the difference that makes."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Cons: "Transit 9 hours without hotel"
Pros: "Good movies, comfortable seats"
Cons: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."
Cons: "Same no in flight wifi"
Pros: "Comfortable, on time"
Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"
Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Pros: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Cons: "Seat width is always an issue in economy, but nothing unexpected."
Cons: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Pros: "Landing and botding is safe"
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Cons: "they pot me in another flight"
Pros: "Individual entertainment"
Cons: "Boarding was mass chaos, crew wasn't very friendly. Food was passable, eggs were awful."
Pros: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Pros: "Food was great, good selection of entertaiment and movies, seat comfortable (even for economy class). Very friendly flight attendants. This was my first flight with Qatar and I'm now a big fan"
Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"
Pros: "Another B787. Had empty seats next to me."
Cons: "No menus handed out by the crew and little explanation of what the meal was beyond beef and rice or chicken and potato. For some reason they only serve a snack instead of a second meal on this flight."
Pros: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Cons: "Read on the left."
Cons: "Greedy airline! Qatar Airway is a hyper money hungry scammer who catches customers to rip money off from and creates a super tedious and painful experience for customers to ensure their private gains!!! Qatar Airway was delayed for more than an hour at the first departing airport! NO APOLOGIES OR MUCH EXPLANATION OF ANY KIND!! This is just how mindful and courteous they are. It sets the base tone of what this airline is made of. Then at the connecting airport, they closed the gate minutes before the departing time claiming the gate closes 20 minutes before the departing time, knowing they are leaving customers behind who has checked in and just haven’t arrived at the gate yet. And I arrived the gate minutes before the departure time. They can’t wait?! If so, why is it ok for them to delay for an hour without any explanation not to mention apology? Sure there are RULES. But remember what kind of airlines will have tons of rules that will guarantee you to fail?! Almost always the most shady, scammy and money hungry airlines who use ridiculous or ad hoc made RULES to set pitfalls for customers and ensure their profit gains by doing so!! Remember those European cheap airlines?!! They have tons of rules. You are set to fail even you have a smaller bags than some passengers who passed the gate without penalty. You are just unlucky – they set eyes to catch opportunities to rip you off whenever they can and whenever they are in the mood to be able to come up with lame excuses. With normal airlines, you realize your luggage which has been slightly overweight or over sized will be able to pass through without incurring any penalties. So any saying of rules are lame excuses and are shitty airlines’ lame excuses. The thing is good airlines will delay their flight a few minutes to wait for the passenger. If this is considered too needy of a requirement, then what happens next will shock you and reaffirm you how wrongful and shady this airline is. After missing the flight despite you arrived before the departing time, you have to purchase a full price ticket in order to fly again. As I declined to fly with them again since the ticket is too pricey and repurchased a ticket with another airline, they came up with an excuse that in order to release my luggage, they have to reissue a new flight ticket: so I have to pay both a luggage release fee and a flight ticket fee!!! What a gold digger Qatar Airway is haha. Luckily as I protested, they eventually didn’t make me to pay for a new flight ticket fee except a luggage release fee (really?). The sales office quoted a price of $250 to the luggage office. Then it took me a few minutes to get to the sales office. Strange thing happened, despite I mentioned the communication they are aware of, they are trying to find some “RULES” again to validate that I have to pay for an air ticket. I emphasized that is not the case. As I get irritated, guess what they did? They managed to come up with another excuse that in or"
Pros: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Cons: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Pros: "Food was good."
Cons: "The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight."
Pros: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Cons: "The plane was quite congested as the seats were very narrow coming back to Miami"
Cons: "Not allowing water on the flight made it extremely long and unbearable."
Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Pros: "the crew, the comfort, the entertainment."
Cons: "My first time on Qatar, I'd heard only good things. The food was surprisingly bad, tasteless or bad tasting. Sure I'd take Qatar over most other airlines, but it seems maybe there are cutting corners on their food."
Pros: "Better crew members"
Cons: "Seats and food.. This should be the last travel with Qatar airways."
Pros: "Amazing service the whole way, extremely polite and helpful even though I'm not one to ask for much. Food was great and also the entertainment, definitely flying with them again."
Pros: "The crew was polite"
Cons: "I ordered a vegetarian meal and they didn't have one for me. The breakfast was terrible. Green beans and strawberry yoghurt!?"
Flight got canceled and caused a lot of issues. I was stuck in Frankfurt for several hours without any help from Lufthansa personell. They weren’t qualified or couldn’t/ didn’t want to provide help. After my flight was canceled the Lufthansa train was canceled too. After hours a DB employee provided a new train ticket and connection. Lufthansa was not involved in solving the issues they caused.
Terrible. I never took the flight I canceled it any your company was supposed to credit me. I will never use this site again. Next time I will book through the Lufthansa site.
Food is dreadful Service is wonderful
Pros: "The food was good"
Cons: "The seats were very cramped"
Cons: "The touchscreen was so buggy and unresponsive that I opted to sleep instead of trying to find something to watch on it."
Cons: "We had a three hour departure delay in Munich"
Pros: "No crying babies around :-)"
Cons: "It was cold on the flight IAD->LAX, there was a cold stream coming from the storage bins, and no food. Food was bland and too little on the transcontinental flight."
Pros: "Crew was attentive and friendly."
Cons: "Food was not that good, flight was over an hour late causing us to miss our connection in Frankfurt. Consequently we were also charged for our car pickup in Prague. Overall, not impressed with Lufthansa."
Pros: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Cons: "More leg room!"
Cons: "Cramped economy seats compared to Bombay to Munich flight."
Pros: "Friendly crew, great in flight beverage and snack service, bassinets for babies, comfortable flight"
Cons: "Play area for babies in economy class"
Pros: "It was nice trip and comfortable"
Pros: "The crew was helpful and nice."
Cons: "Nothing really."
Pros: "Flight crew very attentive"
Pros: "Nice crew. Smooth and quick ride which is perfect. No entertainment system or food so cannot comment."
Cons: "Worst airport to board from (Tegel). Waited 30 minutes for luggage in frankfurt airport. Unacceptable luggage handling (may related to airport in Frankfurt)."
Pros: "Staff, especially male steward was very professional and dedicated. Bravo for the effort for the boy."
Cons: "First flight was delayed too much for me to make a connecting flight to Frankfurt. Had to ask twice to be rebooked. Had to connect through Chicago O'Hare and walk for miles there. Arrived in Germany 3 hours behind schedule."
Pros: "My previous flight was delayed and they held the plane for us."
Cons: "They lost our bags and I still haven’t gotten them back. Nobody at the airport was helpful at all and I still can’t get information if my bags are coming or not."
Pros: "food, entertainment and most of the crew was great"
Cons: "Early boarding and then got yelled at for showing up 3min after official boarding time on ticket. no air vents for each seat. massive heat in airplane while waiting for taxiing"
Pros: "Nice plane, efficient boarding and very attentive crew. There’s plenty of entertainment options and free win with dinner."
Cons: "Everything was great. No complaints."
Pros: "Best international flight I have been on. Staff was very accommodating."
Cons: "The wifi was not working, but we still had in flight entertainment."
Pros: "Professionalism of the crew"
Cons: "tight sits"
Pros: "the seat was cool, txting home while flying was nice. charging phone is always great"
Cons: "seat was tough, food was not fabulous..."
Pros: "I am very happy with my flights. I would recommend to friends and family. :) Thank you"
Cons: "The flight was about 45 minutes delayed but it was okay with me since I had connection flight and I had a long connecting time."
Pros: "I was sleep the whole time"
Cons: "It was okay"
Pros: "they did good job"
Cons: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"
Cons: "way too difficult to try to get exit row seats- I went on line precisely 23 hours before the fight and could not figure out the exit rows- legend said they would be marked by a red line but were not. Very frustrating."
Pros: "free upgrade to business class :)"
Pros: "I like the friendliness of Lufthansa staff - on the plane and off the plane. This is definitely one of your strongest points Lufthansa!"
Cons: "i reserve a chair and pay for them and they didnt get it and make me in last plain"
Pros: "I loved the choice of movies"
Cons: "Lack of space"
Pros: "Ground Staff helpful. Cockpit pilots communicated effectively. Cabin staff was courteous."
Cons: "The wait prior to takeoff. Flight departed late. The gate counters at IGIA, New Delhi were allowing some passengers to pre-board early even though the passenger was not senior citizen or handicapped, or family with children. Food from New Delhi to Frankfurt was less than optimal in taste."
Pros: "Very comfortable"
Pros: "Very professional, attentive, friendly flight attendants, clean aircraft (even the restrooms), surprisingly good food. I appreciate the complimentary wine, beer and after meal cordials. Boarding was quick, easy and on time."
Cons: "Economy seat room feels even smaller which, I guess, is to be expected. My husband is 6'2' and his knees touched the seat in front of him. When the person in front leans their seat back it is very claustrophobic. Over all an excellent flight though."
Pros: "Entertainment system"
Cons: "I feel that the there should be NO reclining of seats in the economy section. There is about 10-12 inches of space between my face and the seat back if the seat in front is not reclined. If it is reclined , this distance is reduced to 6-8 inches. Too, too close. And reclining does not add much to the comfort of the sitting position. When the person in front of me reclines, then I am almost forced to recline so I have enough room."
Pros: "Not many qualms during the flight back from Frankfurt - the flight was comfortable and the entertainment system functionded."
Cons: "I enjoyed the food on the flight back, however want to note that by the time the crew got to serving economy there were only beef dishes left and passengers were left with no options besides beef. The boarding process was also a bit overwhelming."
Cons: "Seats are very uncomfortable. Body wants to slide forward."
Pros: "Even on such a short flight I got a sandwich. It was a salmon sandwich which I never had on any other flights. They usually serve cheese or ham or chicken in the Middle East. It was nice to have something different and nutritious."
Pros: "crew, cleanliness"
Cons: "very little legroom, very uncomfortable for travellers who cannot afford business class"
Pros: "everything was ok ."
Cons: "Second baggage charges"
Pros: "The service"
Pros: "We arrived 15 minutes early, which is always great!"
Cons: "They ran out of the chicken for dinner and only had manicotti left, which was horrible! No apologies for running out of 1 of the 2 options. The audio was horrible. In order to watch the movies, I had to hold the cord in 2 places in the exact right manner, or it would cut out and there would only be silence. Not fun trying to maintain that position for 9 hours."
Pros: "Seats were ok better than delta or American airline but not much"
Kayak has not issued me a ticket for my second leg. And no one responds to me. Horrible service never again.
On time and nice service on board
The flight didn't exist. The Service customer sucks. They didn't solution the problem and hang up the call.
Pros: "seat was comfortable"
Cons: "On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved"
Cons: "The email we received with our reservation it included a personal belonging and carry on, however at the counter they said in their system it was not registered like that and even though we showed them the confirmation email, they charged us for the carry on."
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Pros: "Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals"
Pros: "Nice hosts. Good seats. Delicious food. Smooth flight."
Pros: "Business class is nice and comfortable with LATAM"
Cons: "More choices for the mains would be great"
Pros: "El vuelo salió a tiempo"
Cons: "Me cobraron por el equipaje pese a que en la página decía que era gratis 1 maleta. Apenas Un sandwich incomible para un vuelo internacional Nos tuvieron dentro el avión 35 minutos después de aterrizar en Santiago por que el bus que lleva a la manga no llegaba. Después tardaron 1.30 hrs en poner maletas en la banda. Total 2 horas para salir del aereopuerto."
Pros: "Excellent price and value. Great service both before and after travelling with an infant"
Cons: "Food quality could be better"
Cons: "U have to pay for everythings"
Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."
Pros: "Boeing 787 Dreamliner, plane looked brand new. Attendants are friendly. Food is excellent. Best flight experience in many years."
Cons: "It was on time, not like other LATAM flights within the country!! Comfortable reclining seats, good entertainment and meals"
Pros: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Cons: "No issues will travel on this airline again."
Pros: "The fact that I made it to my destination and Home safetly."
Cons: "The service is terrible . They lose bags , the planes are dirty, you can still see head grease on the windows and old dried up food on the seat backs. We were delayed 40 minutes. No annoucement or notification . The staff are rude , and don’t care . Very unreliable airline - the food is disgusting."
Pros: "The aircraft was clean, comfortable and well laid out."
Cons: "Some of the staff had a problem with English enunciation which makes it very difficult for aging passengers to understand"
Pros: "The aircraft."
Cons: "Charger $190 for a second check in bag of 7kg. Extremely rude staff. Terrible food. Never fly with them again!"
Pros: "I like the service, the staff are more helpful to us and lots of different from other airline services. Especially they treat every passenger equally or all the same with given out for any extra cost e.g. food, drinks, entertainement any thing we need while we are up in the air needs. Different from the first class section service in special airfare cost. Love to fly every time when I want to visit my families around the world. Keep it up the good work LATAM Fika Maiava - Sydney"
Pros: "Great service from start to finish"
Pros: "Rescheduled on to a different airline."
Pros: "Service on board great people"
Cons: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Pros: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Pros: "Awesome service, friendly staff and the Dreamliners are amazing. Thanks LATAM and thanks Kayak ... Great fares."
Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."
Pros: "Flight crew friendly , on time, clean, comfortable seats"
Cons: "Boarding was disorganized and confusing, no where to sit at gate."
Pros: "The entertainment was awesome."
Pros: "Lack of maintanance the pilot had to turn around in the runway because the plain had no sufficent gas. Maintanance should be constant not reqctive of the situation"
Pros: "Friendly crew"
Cons: "Entertainment didn't work"
Cons: "Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks."
Cons: "Everything. We never made it to the last flight because they cancelled our flight home, stranding us (myself, husband and 2 small children) in Ecuador. I have traveled extensively for almost 20 years and have NEVER dealt with such a terrible company with such shady employees. It was unbelievable and we aren't the only ones. Just take a peek at their social media accounts. They don't allow reviews anymore but there is a community of people who have been stranded in South America by LATAM and the link is easily found. They seem to have a ploy to try and get people to buy extra tickets. Seriously a scam. Stay away!"
Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."
Cons: "Foods service was very very slow. Foods were not good at all"
Pros: "We left a pocketbook at our Apt that we did not realize until we arrived at the airport. We called LATAM Airlines to cancel our flight. Can we receive any refund? Thanks, Tom and Leigh King"
Pros: "My original flight was delayed and I was going to miss the connection, but LATAM rebooked me in different connecting flights back to the U.S., arriving a few hours later. They automatically took care of my rebooking my luggage, and it arrived just fine. Great proactive customer service!"
Pros: "Helpful, friendly service from LATAM employees. On-time flights."
Pros: "Staff was nice despite the situation."
Cons: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."
Cons: "Missed my first leg and then they canceled my return leg without telling me. I then had to pay for a new flight"
Pros: "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Inga Inga Sanchez, Rita Rojas Malqui, victor Flight B6212905- B6212906 Contact phone 7035658509"
Pros: "Flying on a Boing 787 is wonderful. The overall service from Latam is top quality; the crew was welcoming and very attentive. Food could be improved, specially offering vegetarian alternative for all of the food services. The movie selection could be improved (in variety and vintage). Music selection was very good for my taste."
Cons: "I was unable to choose my seats on line in advance, which created a stressful situation when at check-in we found that my wife and I were not seated together. Fortunately for the first leg of the trip (Santiago-Lima) there was an empty seat by her and I took it; and for the second leg (Lima-Los Angeles) the passenger next to her was upgraded on the last minute and left his seat for me. Latam has great service, but must let customers choose their seats or guarantee assigning adjacent seats to passengers traveling together, The process for servicing of the plane during the stop-over in Lima could be improved. I know it is hard to do minor cleaning, tidy-up, and replacement of pillows & blankets while many passengers remain on board, but at least there should be an announcement describing what the passengers are to expect during the stop-over."
Cons: "Latam Flight was delayed for maintenance and notice was not given via email/text or call. Desk agent pointed at paper taped on desk and asked us to read about the delay vs telling us what to expect."
Cons: "Latin service can come across as abrupt"
Cons: "The boarding process how backwards they do it And make you check carry on items Anf don't offer online check in"
Pros: "Everything was fine and no problems at all with the flight or service. Good value for money."
Cons: "Food was average. I got a chicken sandwich. It was cold (meant to be a cold sandwich) and not particularly tasty. Also, there was limited range of drinks. I asked for tomato juice and this was not available."
Pros: "Smooth ride no issues, I did not have anything bad to sat - the airport was lovely"
Cons: "Boarding was late and we left late but still got there on time"
Pros: "Smooth ride after boarding, easy to find seats, not an issue"
Cons: "No snacks or anything - boarding took long, they had the passengers line up and then after 15 mins tell us to sit for 15 mins because of something with the plane. I requested a seat but was placed in another seat in a different row and number."
I can't take him because, because of you I couldn't take the connection I had booked from Lisbon to Madrid
Last minute gate change had all passengers trotting across the terminal. No ground staff on hand to help inform, just an announcement (in Spanish only) on the PA for the change. otherwise short flight itself was fine
Plane left late and we missed our connection in Madrid. 16 passaengers we’re on that flight and we watched our connection to Seville taxi away. Poor customer service!
Could have newer entertainment
The crew were the worst I have ever had on a flight in a long time! One guy was stuffing food before the door closed in front of everyone. I asked the lady to help me find a spot for my luggage! I was instructed very rudely to keep walking to the back of the plane til I found somewhere. It was literally at the back. I was sitting in about row 9. Then when I sat back down she opened a compartment where I could have put my bag seriously!!!When we landed I asked her to assist in getting my bag. She pretty much ignored me no help at all. I finally retrieved my bag once everyone got off the plane. And I told them both when I departed the aircraft that was the worst service I have had in along time (the pilot was there also)and if this is how they treat tourists I would not fly again with them!!!! I did not eat or do entertainment so N/A there
We’ve been charged for our baggage on the way back although nothing was mentioned on the first flight
English language entertainment options.
They need to improve the breakfast.
Cons: "I was denied booking because they didn't properly issue my boarding pass. They refused to pay a hotel and kept lying and mistreating me."
Cons: "Crew need to be smile - we not in Russia"
Pros: "Flight at time. Arrived earlier than expected."
Cons: "I ordered a cava bottle and it was hot. But rest was ok"
Pros: "One lady was so mean when I asked her a question ."
Cons: "Be more smiling and helping customers when needed"
Cons: "The check in process is terrible and very inefficient."
Cons: "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."
Pros: "not enough leg room. Tray too small."
Cons: "the above"
Pros: "Very attentive crew"
Cons: "No complaints"
Pros: "We arrived on time!"
Cons: "Checking in and dropping off luggage was a nightmare... There was no one at the check in desks indicated on the screens or the check in terminals. Eventually I found a desk at a different location that would take my bag. Boarding was chaotic, no lines, just a crowd blocking access. Even passengers with small children couldn't get through. Space between seats was minimal. Crew was ordering passengers to take headphones off during security demo. I understand it is important to be attentive, but ultimately you shouldn't be forced to."
Pros: "The food was nice."
Cons: "There was no water in business class toilets. The staff are not polite."
Pros: "Excellent crew and comfort during flight."
Cons: "Confusion at time of boarding."
Cons: "Even water they gave only for purchase. The flight arrived on time, but there was a long wait for luggage at the Budapest airport"
Pros: "Iberias actual flights are always excellent from the crew, entertainment, food, and all the way up to the pilots smooth landings."
Pros: "The Iberia crew person named Ms. TENORIO was excellent. As an American with disabilities, I felt safe, protected and assisted throughout the flight with my various requests and needs. The rest of the crew was also .efficient and pleasant. Finnair&Iberia are tops."
Cons: "Logan Airport in Boston, Terminal E was so upsetting. There was NOBODY to help me. I arrived early because I am disabled. There should be somebody there at all times. Very distressing-=- me in a wheel chaiir with 2 suitcases and ZERO assistance. I felt helpless and sad."
Pros: "Movie selection. Decent room in each seat. 2x4x2 setup is nice."
Cons: "Bad service. Attitude from flight attendants. Food just okay."
Cons: "Sits are too tight. Honestly impossible to be comfortable"
Cons: "Few minutes late. Which caused us to miss our main flight. Still have no luggage. Why would flight like that be scheduled so close together. Impossible to accomplish after going thru customs."
Cons: "Bad customer service. Food was stale and I threw up"
Pros: "Too long to check in not enough counter open , I was at the airport at 0500 for 0745 flight almost missed my flight when you don’t have the choice to do it online. Nothing is offered on the flight not even water spacialy after running around to find the gate, not on time made international connections difficult"
Cons: "Airliner contracted out to another flight operator. We looked up and down the terminals trying to find the sign for IBERIA to no avail. It was quite hectic and stressful to arrive to the airport and not see your airline booth anywhere. No signage or anything there of to indicate Iberia or the other operator taking over this Iberia's flight. Then they wanted to charge for my carry-on saying it is too large. Went back and forth arguing for about 10 minutes then I found the bag sizing stand and demostrated to them my carry-on bag fits inside the bars as indicated in their sign. They said oh well it looks large from here. Customer Service is non. It is more Customer Harrassment. DO YOU PAY YOUR CUSTER SERVICE REPS Commission for every checked bag or something? Too bad there aren't many more options but I am considering going to social media to with this. NOT HAPPY and not flying with IBERIA anytime soon. SEnd me my refund!"
Pros: "It wAs on time"
Cons: "No pudimos volar a Miami nuestro destino final,porque al llamar a Iberia desde Venecia(horas antes que saliera nuestro vuelo),para informales que por llegar a bordo de un crecuro y no permitrisele a este entrar al puerto por motivos de la neblina,no llegariamos a tiempo a nuetro 1er vuelo con ellos,y nos dijeron que perdiamos la posibilidad de tomar este segundo al otro dia,17 horas despues,donde solo nos ofrecieron la posiibilidad de otro para 3 dias despues y a un precio demasiado alto,nos sentiemos muy poco ayudados y muy disgustados con esta aeorolinea."
Pros: "I liked the service and, the in flight entertainment system. It was good food."
Cons: "There was very little legroom in economy class. I was thinking for an overseas flight the would be more than 31 inches pitch of legroom, Mabye the can work on that on such a big plane."
Cons: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Pros: "Our flight to Bologna via Madrid on Iberia Airlines was wonderful from take off to landing! Friendly, courteous staff. Good food and entertainment."
Pros: "Always great service on Iberia."
Cons: "My only complaint, and it's frequently the case with Iberia, is that the cabin is always very cold. Thanks for the blankets, though!"
Pros: "The flight was ok."
Cons: "Ok. I was so rushed from my connection I got sick. My bag was left in Madrid."
Pros: "Everything was pretty good"
Cons: "The seats were kind of tight."
Cons: "Two food options were beef or beef. Unacceptable"
Pros: "It got me there"
Cons: "Seats were so tight that you had to fold yourself into the rows and your knees were hitting the seat back in front of you. They charged for any food OR drink - NO free beverage service at all."
Pros: "Boarding was efficient"
Cons: "Crew and service personnel were rude, Food was bad, entertainment was none existent! Very long flight without entertainment and rude service"
Pros: "Every flight was on time with no delays. Crew was excellent."
Cons: "Large plane did not have individual air controls and several flights were very warm."
Pros: "The friendly, professional and always willing to help and device staff. The tasty food and snacks. There was always a member of the staff visible so it was easy to get water during the 10 hour flight. Or you can go and see them into their resting area and they were willing to help."
Cons: "I tried to paid for an upgrade but the ground staff wasn't very accommodating, she just said no."
Pros: "service on the flight was excellent pilot helpful and informative about weather and delays"
Cons: "once we got to the airport (JFK)- Iberia ran the flight, we waited over 3 hours (yes 3 hours) for our luggage with very little information about why it was delayed some said security, some said weather we got announcement that it would be there in 15 min then monmentarily but we still waited 2 more hours this experience- esp the poor information in addition to the wait really tainted my expereince. I would not fly Iberia again and recommend that FinnAir not affiliate with them"
Pros: "It was very slow beginning with taxing to the airport and then disembarking. We stood for a very long time before the door opened. Probably the delay getting to a stop when in the taxi mode was due to the airport crowdedness and not the airlines fault."
Cons: "It was cancelled and stranded me in Chicago.I will never use Iberia again."
Pros: "Crew was very not ve however flight was delayed causing no us to run to our connecting flight to Miami."
Cons: "No free snacks were provided on this flight."
Pros: "Excellent service."
Cons: "Mediocre food choices."
Cons: "At the airport (Madrid) too long to get to the Gate. Line for baggage, security and passport. It took more than two hours to get to the gate. Personnel too slow and passport check in moody day."