Cons: "Business does not have salad for everyone, I missed out salad"
Cons: "This flight was purchased as business/first class and upon checking economy seat tickets were printed. We are NOT happy with the downgrade after American Airlines was more than happy to take our money for the higher class ticket. We would not have booked this flight as a red eye had we known we would have had economy seating. On top of which, the unseat entertainment for the row we were seated in was not working. I am usually quite happy with the American Airlines flights between Boston and LA, however this unexpected downgrade was not only surprising but extremely disappointing."
Pros: "Food and movies"
Cons: "Boarding time"
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Pros: "Crew were super helpful. Have flown with other airlines, but have to say Qantas crews are very professional and helpful. They go that extra mile."
Pros: "We were treated very rudely."
Cons: "We were treated very rudely. We should’ve taken another airline"
Pros: "Professional and friendly staff amazing cabin crew and pilots"
Cons: "The inflight wifi was not working the snack was only a biscuit"
Pros: "Good crew, efficient and pleasant"
Cons: "1. The entertainment system had good choice, but screen resolution wasn't as good as recent flights with Lufthansa, SIA, Malaysia Airlines and AirNZ 2. Nowhere near enough toilets in the middle of the cabin, had to queue over 20 minutes 3. The announcement said water refill stations - where?"
Pros: "The crew was amazing. The food delicious snd the chairs comfortable."
Cons: "Didn’t receive my luggage."
Pros: "Crew were great"
Cons: "Not enough toilets - always a queue. More leg room."
Pros: "The seat is narrow compare with other airlines."
Pros: "Food and comfort of the seat"
Cons: "The USB charger, the whole entertainment, anything on the remote including light control and bell, stopped working! I wasn't given enough attention, i had to chase the crew a few times, it was a 14 hour flight with nothing working, miserable experience. I was offered a window seat, which i hate, without considering to give me an upgrade. I was given 5,000 Qantas points, i don't know if they can be moved to my AVIOS."
Pros: "Keith the baby whisperer. Who took the babies one by one from there clueless mothers and stopped them crying and screaming. Kieth deserves his own commercial."
Cons: "The food and the seat comfort."
Cons: "Took forever to disembark from plane"
Pros: "The Qantas lounge in Singapore is very nice. Nothing special relative to some others like Cathay, but lots of showers and good food are the key for a stopover, and the Qantas Lounge has that. The meal options are better out of Singapore than coming in to Singapore, The "order ahead" breakfast concept, where you place your order for breakfast when you board has it pros and cons. The personal service is nice, but one needs to know almost 12 hours ahead of time what they feel like eating. Overall a positive, but for me, it's hard for me to anticipate my appetite. It was my first A380 flight (together with the Sydney - Singapore leg), and overall I was disappointed relative to the Dreamliner. Yet it stands out as a positive the way that Qantas has configured business class on the upper deck. It's quite peaceful."
Cons: "Mostly an issue with security, two separate very long lines. The lines are marked priority and economy, but those are not adhered to. The seats in business class are not very comfortable. I feel like I had more comfortable seats 15 years ago on BA, and the world has come a long way since then. The planned upgrades are sorely needed."
Pros: "The business class attention, and the quietness of an A380"
Cons: "Old style ‘ pod’ business seats.They are hard to sit , and not private like newer versions Silly extendable pop up tv screens with poor resolution"
Pros: "Entertainment Options"
Cons: "Confusion in boarding"
Cons: "Delayed sat kn tarmac coming and going. Paid for window seat and did not get it."
Pros: "Comfortable seats, good food choices, great service."
Pros: "Pleasant, clean & comfortable"
Pros: "Excellent service and helpful staff."
Cons: "Some seats including mine did not recline, looked like the engineering service have missed checking mechanisms."
Pros: "Service and attitude"
Cons: "Very long flight"
Pros: "Excellent value for money, great food which is normally a no no for me, Charming and attentive cabin crew service, making a journey enjoyable !"
Pros: "Staff were friendly but emeriates offer a much better overall service"
Cons: "Long wait times onew calling quantas customer service"
Pros: "Friendly customer service crew, nice amenities kit, and quick boarding."
Cons: "Old aircraft (737) let’s down a good company and frequent flyers."
Pros: "Gracious flight attendants. Gluten free meals were good too."
Cons: "Only wish they had WiFi on the plane."
Pros: "Great service, flight was not packed and had an exit row to myself."
Cons: "Delayed by a half hour. Better than the 2 hours the last time I took this flight 3 weeks ago."
Pros: "Crew was excellent! Very friendly and attentive - entertainment selection was great and the plane stayed nice and cool which is really helpful for a 15hr flight - no one needs 300 sweaty people for 15 its."
Cons: "That we were required to check our overhead bag because it weighed more than 15lbs. Meanwhile as we boarded nearly every passenger had an overhead bag that most certainly weighed more than 15lbs. Not sure what was going on there...also the seats are a little tight when reclined. Once the seat in front of me reclined back I had my knees in the back of the chair the entire flight and I am not a particularly tall person- made for a pretty uncomfortable 15hrs."
Pros: "The crew was great and attentive."
Cons: "I'm not sure why we needed to bus to the plane at LAX but it caused and over 1 hour delay for take off."
Pros: "Food on Qantas is better than domestic U.S. carriers and it's nice to still experience good service."
Cons: "It is frustrating that most airlines never leave on time anymore. They should be required to pay each passenger $50 for every 15 minutes they are late. It's also terrible that seats have become so cramped. My biggest fear is to drop something at my feet because then I can never reach it. Sigh."
Pros: "Great flight. Staff very friendly. Good food too!"
Pros: "The food is excellent. The flying attendant is friendly"
Cons: "The plane was very late"
Pros: "The staff was so attentive and friendly"
Cons: "The seats could use a little more leg room"
Pros: "Crew, spacious seats and airplane."
Cons: "Plane was a bit old, like bathrooms."
Pros: "Fantastic service"
Cons: "Boarding gate was like queuing for a sporting event"
Pros: "The crew was pleasantly pleasent when passengers make mistakes but firm as need, thus getting what needed done as pleasantly as possible."
Cons: "Entertainment system was stuck and stay stuck on kids program and system had no way to get back to main entry point. Software programmers had either failed to put in a "home" icon / link on the Kids home page. Also, turning system off, and leaving it off for 3+ minutes did not do so either; this likely a failure of software designers to specific such or system itself not functioning per design."
Pros: "can't think of any."
Cons: "Food - hardened rice, dried vegetables. Seat and cabin very dated, litter in the cabin uncomfortable business seat Pixelated old IFE screen"
Pros: "Crew on board were nice and helpful."
Cons: "No boarding announcements at Sydney airport. Food selections ran out."
Pros: "Professional efficiently run airline, end to end."
Cons: "As always for any airline it wouldn't hurt or cost much more if the food serves were just a little bigger,"
Pros: "Great entertainment choices. Slept most of the flight from SFO to Sydney but when awake crew was friendly and helpful. Breakfast was fine, fruit actually better than expected."
Cons: "USB charging ports didn't work in my row."
Cons: "Did not have any meal for the 2h45m flight"
Cons: "The wait time for checked baggage in Melbourne was unacceptable ... 45minutes. This is disgraceful in comparison with other countries. It adds a significant delay to overall journey time."
Pros: "Great selection of entertainment. Good pillows."
Cons: "I had a flight Auckland-London, booked through Emirates but operated by Qantas. The flight got to London with a delay of 2 hours 20 min, because they made us wait 2 hours 20 min more than planned in Dubai, where incidentally all the other Emirates flights had no delay, only our Qantas one. This made me lose my next flight (to Luxembourg) and have to pay for a new flight and stay that night in London. Since I had booked them separately, no one helped or offered any compensation."
Cons: "Didn't bother to offer acting other than fruit juice, water and tea or coffee with the meal seemed in a hurry to get the meal service over"
Pros: "First time I flew Qantas and it was a flight from Melb- Dubai and then Dubai - London. I sat in row 62 and the food three times the food selection had run out the fruits and beef curry. I wasn't able to check in online which was quite annoying. The crew from Melb-Dubai were fantastic. So friendly and talkative and I think one was called Jordan."
Pros: "As I stated previously, I am blind and found the special assistance Qantas offers invaluable. Every crew member I interacted with was polite, thoughtful, warm, attentive, and extremely helpful."
Pros: "comfortable seats. Okay food. Great entertainment."
Cons: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Pros: "Crew was great. A380 was great"
Cons: "Flight delayed (mechanical problems) again. Twice in two years. This caused us to miss our connecting flight from LA to Austin and wait 4 hours."
Pros: "Very attentive crew. Comfortable seats."