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BHE - MCI

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Top airline flying Blenheim to Kansas City

Scores according to KAYAK customer reviews

8.4
Air New Zealand
Overall score based on 2,838 reviews
8.6
Boarding
8.3
Comfort
8.9
Crew
8.5
Entertainment
8.1
Food
Airline reviews

Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"

Pros: "Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee"

Pros: "Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details."

Pros: "GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL."
Cons: "Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems."

Pros: "The crew"

Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"

Pros: "Food is always the best. I had the butter chicken for dinner. It was very delicious."
Cons: "I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay."

Cons: "The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable"

Pros: "Crew was awesome! Kind and funny!"
Cons: "The weather, but pilots did great despite it."

Pros: "Staff friendly and helpful"
Cons: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."

Cons: "Nothing"

Pros: "The economy seats are pretty comfy considering so many other airlines, however it does make it a bit difficult to eat with a knife and fork at meal times. But the idea of a recliner seat is great! Decent in-flight entertainment."
Cons: "Maybe a little more space to be able to eat a little comfortably would help. But I can understand that it's an infrastructural change that might not be possible."

Cons: "Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight."

Pros: "All good"
Cons: "It was very cold so the cabin could have been warmer"

Pros: "Short flight. No problems."
Cons: "Nothing"

Pros: "Food was reasonable and staff as amazing as ever."
Cons: "The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology."

Pros: "Ground staff were particularly helpful"

Pros: "Everything"
Cons: "I can’t be more demanding. Everything on the flight were good."

Cons: "After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it."

Pros: "yes amazing crew! thank you so much!"
Cons: "perfect already!"

Pros: "The crew were very welcoming and made you feel special. The food was great! The burger was tremendous! The films very up to date."
Cons: "The seat is comfortable but doesnt recline enough, I dont like the fact that you need to flip the seat to get it flat, when is it flat its rock hard! Good on AirNZ for providing the foam mattress topper it helps. ButOnce its flat you cant really watch TV."

Cons: "Air NZ serves the special meals first but never offers passengers a drink. By the time the meal and drinks trolleys come round for the rest of passengers, most people have eaten their special meal."

Cons: "No enough blankets when feeling cold"

Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"

Pros: "Small puddle jumper, but everything was well organized."

Pros: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Cons: "Nothing"

Cons: "Our family nearly missed the trip due to delayed from Melbourne"

Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."

Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."

Pros: "Very friendly flight attendants"

Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"

Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"

Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"

Cons: "5 hours late. Had to go to work on 2 hours sleep"

Pros: "So good! Food was excellent, entertainment system is fantastic! All good here!"
Cons: "There wasn’t a thing I disliked"

Cons: "We booked our tickets and chose our seats and nowhere did it warn or tell us that we were located in a ‘safety row’ where the arm rest would not fold up. So we could not stretch out during our 12 hr flight. This was the most uncomfortable experience I have ever had on the multiple trips I have done between USA and Australia or New Zealand. The seat ordering from the kitchen was rarely available, even after the flight attendants had finished food service and pick up. The flight attendants weren’t very friendly."

Cons: "Not clear that I wouldn't be able to check a bag for my return flight. I flew to New Zealand with a large bag and then when I went to check in for my return flight they told me I couldn't check it to bring it back and my only option was to cargo it, which was not helpful being that the cargo was out of the airport and I needed to catch my flight. I was luckily able to check it on a separate flight my boyfriend was going on. But I would have either have had to leave my bag or miss my flight if he hadn't been there. It should have been more apparent that I wouldn't have been able to check it on the way back. It makes no sense to be able to bring a bag to New Zealand and not bring it back. That was very frustrating and overall I was very disappointed with this experience."

Pros: "Everything"
Cons: "Nothing"

Cons: "ANZ changed the flight time to 3 hours EARLIER, and they sent NO notification of the change. Missed the flight, and there were no ANZ staff to help, so had to buy a new ticket ( to the tune of $1700.)"

Pros: "I never doubt Air NZ , overall Ok ."
Cons: "this flight bit noisy, and felt dirty toilet ..anyway,,, I Like Air NZ .Hope good next time"

Pros: "We made it to Christchurch safely and on time."
Cons: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."

Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."

Pros: "arrived early at destination ground crew helpful with seating"

Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"

Pros: "I could not fly back to the US pr the layover. I got stranded in Berlin. It was horrible."
Cons: "The airlines cancelled my flights back to the USA and the connecting flight. It was horrible customer service when I spoke to British Airways at the counter. Lady in TXL yelled at me to leave her desk and to call Air New Zealand. Air NZ said they cancelled flights then Flyus.com said to deal with Air New Zealand and said my flights got cancelled and that they could not get me another flight. I had to find out how to get out of Berlin. I had to fly to Spain to my cousin’s home because I haf no where to go and did not have money to pay for another flight from Berlin to LAX 1,200 euros. I am still in Europe stuck and it is Monday 4/30. My son needs me in Los Angeles! I will never use Kayak again. What happened to my $878 dollars????"

Pros: "Very smooth, uneventful flight, perfect, in other words"

Pros: "The flight was good. The plane is very nice. The in-flight entertainment was good, but you have to pay for most shows/movies. The flight attendants were very nice. The landing was a bit rough. The plane kind of swayed/slide down the runway. But it was raining so it was understandable."
Cons: "Snacks aren't free. They ran out of food before they got to the back section of the plane. Most of the in-flight entertainment is not free."

Pros: "Cree"
Cons: "Cold flight Food average at best Overall nothing flash and nothing bad solid average"

Pros: "Left on time and arrived on time"
Cons: "ATR seats uncomfortable No food"

Read more about Air New Zealand

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