Pick-up location | Kansas City |
---|---|
Car types | |
Hire locations | 24 |
Airport locations | 14 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People mover |
Passenger van |
SUV |
Commercial |
Pick-up truck |
One location in Kansas City
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10.0 Wonderful
Jan 2021
Pros:
Friendly service at the ick-up location; VERY pleased that when I called the 1-800 number to modify my reservation, I actually talked to a real person in under 5 minutes. Overall, Alamo has provided the best rental service that I have experienced in a long time. Will definitely use them again.Cons:
The Kansas City location required additional photo IDs (fraud prevention). This didn't affect me, but others may need to be aware of the requirement (which was not advertised in advance).6.8 Okay
Oct 2020
Cons:
Alamo was closed when we arrived in Kansas City. The rental car company to the right next counter over had to handle the paperwork. I had already booked and paid online for an easy pick up. They made us jump through hoops while my 90 year old parents had to wait for us.10.0 Wonderful
Sep 2020
Pros:
Everything!! The car was clean, customer service was very clear and nice to work with during the process.Cons:
Me having a mobile app to track my reservation better. I had to search through emails and track down information. This is a problem for me not with the service. Alamo was amazing and I will definitely rent from them again. Thank you4.4 Mediocre
Aug 2020
Pros:
The staff was nice, but there were not enough so wait times were longCons:
I got a car that was dirty (inside and out) and that WAS NOT FULL OF GAS, but was down almost a quarter tank. When I pointed this out, I just got a shrug. Bet if I returned it down a quarter tank the reaction would be different10.0 Wonderful
Aug 2020
Cons:
They let me close any vehicle in the line so i chose a mini van. It was perfect for my needs, clean and new. Return was super quick at the MCI Airport. Never had to wait at all for the shuttle bus. Shuttle was about 5 min from the airport.10.0 Wonderful
Aug 2020
Cons:
Very smooth and efficient process from start to finish.One location in Kansas City
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10.0 Wonderful
May 2021
Cons:
Lower cost on child seats.10.0 Wonderful
May 2021
Pros:
The staff was friendly and the car was ready and clean.Cons:
Nothing2.0 Poor
Mar 2021
Cons:
Transparency in final costs2.0 Poor
Mar 2021
Cons:
Could have given what i booked actually.6.0 Okay
Feb 2021
Cons:
Car was dirty. Inside and out.4.8 Mediocre
Nov 2020
Cons:
Vehicle wasn’t as big as we asked for. They had nothing bigger. We ended up with suitcases on our laps......3 locations in Kansas City
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4.0 Mediocre
Oct 2022
10.0 Wonderful
May 2021
Pros:
Fast picking up, well maintained vehicle, easy drop off!Cons:
Nothing10.0 Wonderful
Jan 2021
Pros:
Owners and staff were so friendly, pick up and drop off was great!Cons:
It was so smooth, I can’t think of anything that could have improved.2.0 Poor
Dec 2020
Pros:
Pickup was easyCons:
After I picked up the car, I got out of the lot and realized the tank wasn’t full. Then, when I got to Houston and returned the car on a full tank, I was charged fifteen dollars for “fuel service” when I just put 30 dollars in the tank8.0 Very Good
Nov 2020
Cons:
There was old trash in the glove compartment10.0 Wonderful
Sep 2020
Pros:
The car was great and the staff was very helpfulCons:
Drop off was not easy to figure out, I wish they had let me know ahead of time how to do the after hours drop off, since they knew I rented it until 10pm on the day of my return.2 locations in Kansas City
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2.0 Poor
Oct 2022
2.0 Poor
Jan 2022
4.0 Mediocre
Dec 2021
2.0 Poor
Nov 2021
2.0 Poor
Oct 2021
10.0 Wonderful
Oct 2021
One location in Kansas City
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2.0 Poor
Nov 2020
Cons:
Showed up after a 30 minute delayed flight, no one at the counter to assist. Actually have a clerk at the counter that can assist during later hours. Or, if you're going to partner with another rental agency and defer your customers to their desk, make sure that desk is staffed. Avis did and was able to match your rate and earn my future business.2.0 Poor
Jul 2020
Cons:
Was not able to travel.6.8 Okay
Jun 2020
Pros:
Staff was very friendly and helpful. Pick up and drop off simple and quick.Cons:
The car was dirty. Nothing gross just dusty some dirt inside and out.10.0 Wonderful
Feb 2020
Pros:
When we dropped off the car the guy told us they could drive us to the terminal at no charge. Given that we had a lot of luggage this was awesome!9.2 Wonderful
Feb 2020
Pros:
The staff was friendly and helpful, even though my flight got in late and I think they would usually have closed the counter by that time.Cons:
It was very snowy/icy. It would have been nice for the car to have been cleared of snow and ice upon pickup.3.6 Poor
Jan 2020
Cons:
First car was very dirty, the staff just said it was the best they could do...2 locations in Kansas City
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2.0 Poor
May 2022
10.0 Wonderful
May 2021
Pros:
Staf on both ends were great2.0 Poor
May 2021
Pros:
The counter was closed prior to the scheduled closing time. We were unable to pick up our rental under this reservation and had to check nearby counters that were still open to try to find an available rental. The entire fiasco ended up costing us more than double the original reservation. How will we receive compensation for the unacceptable incompetence?Cons:
You could have remained open until your scheduled closing time or at least until our scheduled pickup. We called ahead once the plane was on the ground and no one ever picked up despite it being 15 minutes prior to our reservation.6.0 Okay
Apr 2021
Cons:
Our flight was delayed, the rental office was closed at the airport when we arrived at 1205am. No options but to wait there till 7am to get car. Spent $185 for a cab and hotel that wasn't in our travel plans or budget. No help or discount from budget rental!!!10.0 Wonderful
May 2020
Pros:
Staff was very friendly and quick in the renting process.Cons:
Nothing9.6 Wonderful
Jan 2020
Pros:
Staff was AWESOME!!! So kind and so helpful!!!Cons:
Lower prices--especially the fees--would be great6 locations in Kansas City
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2.0 Poor
Jun 2021
Pros:
They cancelled before my arrival with no help or suggestions for a suitable replacementCons:
actually having a car2.0 Poor
Sep 2020
Pros:
RNothing- no cars available2.0 Poor
Aug 2020
Cons:
Travelers are in a hurry, when we do a Phone SEARCH, MCI rental cars, we actually want to PICKUP at MIC airport. Travelers don't know what street address or zip code is at the downtown location. Then there's no way to call you, you were closed. I better NOT had been charged anything.7.6 Good
Aug 2020
Pros:
The pickup process was very quick. Staff was friendly and helpful. Price was considerably less to pick up at the downtown location vs the airport- $200 less!Cons:
The downtown location didn't have a way to return the rental to them late Saturday or Sunday. I had to pay extra to take it to the airport, less than 1-2 day rental, but still a drag.4.4 Mediocre
Aug 2020
Pros:
drop off was easyCons:
the car was dirty, the pick up attendant was short with me, the car was on empty and I had to repeatedly ask him to wipe off spit luggies from the inside of the car, he was hot and in a hurry, very transactional not the proffessionalism I am used to with you guys or other rental companies2.0 Poor
Aug 2019
Pros:
Nothing! Terrible customer service!!Cons:
They booked me a time after they close for the day so I couldn’t pick up my car. I called the next morning when they opened but they had given my car away the day before. They wouldn’t honor my booking. They charged me double. They would’t “pick us up” (their slogan). Very frustrating!!!2 locations in Kansas City
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8.0 Very Good
Jun 2021
Cons:
cAR HAD MANUAL WINDOWS AND LOCKS. i HAVENT HAD A CAR LIKE THAT SINCE THE 80'S. i WISH i HAD KNOWN i WOULD HAVE REQUESTED A MORE MODERN CAR.4.0 Mediocre
May 2021
Pros:
Staff was fineCons:
Charging a full day for 2 extra hours is highway robbery6.0 Okay
Apr 2021
Pros:
Helpful staff who was patient, kind, and helpful.Cons:
Payless had no record of my online reservation and could not reach Hotwire to confirm. Fortunately, I had my laptop with the original e-mail and price - and the agent matched the price.10.0 Wonderful
Apr 2021
Pros:
Staff was friendly. No line at pickup. Everything went smoothly and the process was easy.Cons:
The car had manual crank windows and manual locks. I didn't even know cars that basic still existed.10.0 Wonderful
Nov 2020
Pros:
Very friendly staff...when we checked out the young man went and drove our rental to the front door to pick us up. When we returned the rental the young lady came outside in the very high wind to check out the car and get us our receipt.Cons:
Tge staff was very friendly accommodating and efficient. Would not hesitate to rent again from Payless car rental at MCI (Kansas City airport)6.4 Okay
Jul 2020
Pros:
Staff was easy to work withCons:
I wanted to change the dates of my pickup but because I was getting it at a discounted price I couldn't change anything or get a refundOne location in Kansas City
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6.0 Okay
Nov 2018
Pros:
I did not go into the place so I can't really say it was excellent or poor. I just dropped the car off and left in another car out of there.8.8 Very Good
Oct 2015
Pros:
Very efficient process for pickup and return. Car model (Ford Focus) was somewhat noisy on the highway, but good overall.Cons:
Some trash was left in the car from the previous renter. Nothing terrible however. Candy wrapper and some used paper.3.9 Poor
Aug 2021
3 locations in Kansas City
2 locations in Kansas City