Pros: All went very smoothly, I have no negative comments. Car only had about 3000 miles and worked very well. Car was very clean when I picked it up.
24 May 2016
Make sure to check the gas tank right away...
Pros: The car was great. Clean, ran well.
Cons: Okay, so we were only shorted 1 gallon. Still. It put a sour taste in our mouths. When we picked up the car the agent asked us if we would like to upgrade from our current midsize car to one with air conditioning and cruise control. When we asked if our car didn't already have those amenities, we were told, "Well... it's a midsize." We declined the upgrade, got to our vehicle, and discovered that midsize cars do indeed have cruise and air. Poor class, Alamo.
16 Nov 2017
After spending 30 min with an agent and having my information ent
Pros: The agent was apologetic that their computer system was horrible!
Cons: Wasting my time trying to pick up the car!
13 Oct 2015
Pros: Easy, effortless and perfect!
20 Oct 2015
Counter had no clue what their inventory was
Pros: Clean, comfortable car.
Cons: We reserved an SUV, and arrived late at night. They said to take any SUV, but there were none on the lot so I went back to the desk. They said take one from National next door, so we went back out. No SUV's. They then said to take any car in the National Emerald row. There was one SUV there. The whole process took about twenty minutes, plus thirty in line to exit the lot.
29 Nov 2015
Pros: Lots of help with a one way rental on short notice when our airline stranded us.
7 Dec 2015
Pros: The entire experience was pleasant from the price, to rhe pick up to the drop off
7 Dec 2015
Cons: There were 10 people in line and it took almost 45 minutes to finally get checked out. (I did learn that there is an app that gets you immediately through the line. (I will try that next time)
15 Dec 2015
Pros: I loved being able to pick out my own car. Never had a Chrysler 200 before
Cons: I left a sub in the car and the attendant didn't let me know.
15 Dec 2015
Cons: My only issue with Alamo is the distance one has to walk (not under cover) in Kansas City after you drop off the car. They have a new area still under construction but it was a VERY LONG walk in the cold to reach the transfer area.
Pros: I always like Hertz because it's one of the rare companies that understands the value of customer service. They made up for ...
Cons: the problem of Kayak arranging my rental car pickup for downtown Kansas City, even tho I remember indicating that I was flying into the airport and would pick up my car at the airport. Bottom line: good on Hertz, not so good on Kayak.
11 Dec 2016
Pros: the service was great car clean the workers we great
Cons: the car was too small for a full size car and over priced
8 Jan 2017
Great staff. Inaccurate website info
Pros: The staff was wonderful: friendly, funny, helpful, efficient, and just all around terrific.
Cons: The website did not accurately state the hours of the rental facility.
19 Feb 2017
They booked at the pickup location which messed up
Cons: I searched for car rental at MCI airport (Kansas City), and from the results, I choose Hertz and pre-paid. At the airport Hertz pickup location I found that the pickup location they had in the reservation was downtown. I don't know how that happened. They said that if I had to cancel the existing reservation and take the one at the airport, then I have to pay 3 TIMES the amount of my existing reservation. It was a mess. Finally, I had to cancel that reservation and had to go for another car rental agency on the spot. Double-check the reservation for the pickup location and NEVER pre-pay (if you don't prepay, they will not charge if you don't pickup).
4 Mar 2017
Not from Airport!? What were yo trying to pull her
Cons: Apparently, I, a person not familiar with the area was duped into paying for a rental that was downtown in KC. How would I have gotten downtown from the airport? Why wouldn't I have used that transportation for my needs? What good is a non-airport rental? I will not use you again.
23 Mar 2017
Pros: When I showed up to the Kansas City airport location, I was apparently supposed to get a car from the downtown location. Fortunately they accommodated me and it all worked out.
Cons: I thought the price was a bit high.
17 Apr 2017
Cons: I payed $55 plus tax on Kayak for this rental. That was the price I was quoted and should have been the end of it, but when I arrived at the airport, they said there had been a computer error. They charged me an additional $18 plus tax. Granted, it wasn't that much more, but I should not have had to pay twice. I will not use Kayak again, as this has happened before with a flight as well.
11 Jun 2017
Pros: Ease of pick up and delivery
Cons: Price kept changing ...... flat tire.
Half way through one week Rental, replaced tire, due to danger of running on spare at my expense. I hope Hertz refunds the $78 and change for the extra expense.
10 Aug 2017
Pros: The Hertz staff were wonderful and the car was exactly what I ordered! Got it quick, fast, in a hurry and returned it the same! Excellent!
10 Dec 2015
One way rental
Pros: Easy checkout. Customer service was very good. Good price for a one way rental. Actually, the only reasonable rate I could find.
Cons: Downgraded to a smaller car. Literally take it or leave it. All other companies sold out. Car was dirty, smelled of smoke, and scratched all over. Absolutely horrible customer service and will never use dollar rent a car KC again.
26 Oct 2015
Dollar is cheap, but at what cost?
Cons: Hidden fees. The insurance and "courtesy fees" resulted in a final price that was DOUBLE the estimate.
Despite the fact that you can make reservations for the early morning hours, they close at midnight.
24 Jul 2016
Huge fees in ksc
Pros: Easy rental through kayak. Car was clean but cheap model.
Cons: Huge fees in Kansas City.
5 Sep 2016
Pros: Fast in and out
13 Sep 2016
Cons: Waited 45 minutes at counter car was dirty. Car broke down
15 Sep 2016
Cons: The economy car I was given did not have room for more than two suitcases, the driver seat only had forward and backward adjustment not up and down.The exterior mirrors could not be adjusted from the driver seat. I asked to exchange the car for something better,, but all they had was a manual transmission. I had to go to another agency and pay a higher price because I had not ordered ahead of time. Horrible experience.
3 Oct 2016
Cons: The wait to get the car was over an hour at the rental counter. There was a really long line around 1145 and it took until after 1am to get the car. Everyone was a little frustrated.
12 Oct 2016
Solid. I'll rent with them again.
Pros: They didn't press me on insurance.
Cons: The guy at the check-out gate was a jerk.
19 Oct 2016
Pros: There wasn't a line. The drop off crew went out of there way to help me find an item left in the car.
Pros: Quick, professional, clean, easy, cheap.....what more could you want?
11 Apr 2016
Pros: new clean car, quick service
Cons: kept trying to upsell me insurance, prepaid gas, etc
13 Jun 2016
Pros: Very friendly staff greeted us and called us by name. Very helpful and friendly!
24 Sep 2016
Pros: Everything was quick and easy. They even changed my car because I didn't like the color of the initial car with no complaints or crazy looks.
10 Oct 2016
Pros: Car was ready
Cons: Avis did not honor the price agreed on Kayak, but the price was still reasonable. KAYAK offer was "$116" and Avis insisted on $140 after starting at $232, which i objected to. Don't like having to re-negotiate at the counter when price is in the email confirmation.
26 Oct 2016
Pros: I loved how quickly I was able to secure the rental at a great price.
Cons: I didn't like the fact that I couldn't identify what the $45 charge actually covered so I believe I ended up paying double for some portion of the insurance because I could identify exactly what that fee covered...even after reading the email.
27 Oct 2016
Pros: Everyone was friendly
Cons: My reservation was at a different location. So I ended up cxl the first res and going to the counter. The gentleman tried to charge me $385, then $285, and then I booked it for $136 online for same rental. I have a newborn with me and just felt like they weren't very helpful after a long day of travel and traveling w an infant alone and with luggage.
I tried to extend for 3 hours and ended up paying for an extra day. I was charged for gas when I filled it up right around the corner. So then I had to go to the counter again to resolve that issue.
Just felt like they could have been a tad more compassionate and accommodating.
I'll think twice before renting w Avis again.
Cancelled due to different the pick up - drop off points
Pros: Easy to reserve through Kayak. Easy to Cancel through Kayak with no penalty fees. Attractive rental fee.
Cons: Wanted pick up and delivery at MCI (KC airport), instead the reservation would have required me to pick up in downtown KC and drop off in Independence MO. Who does that? Not apparent at time of selecting car that it was not at the Airport and that pick up and drop off weren't even at the same location. Rather unlikely that I would use Kayak or Enterprise again for car rental.
14 Nov 2016
Pros: I was happy about the ease to get the rental.
Cons: I was unhappy with the cost. It was so different than what was projected on Kayak.com
20 Mar 2017
Good service, dirty car
Pros: Good service. They gave me a 10% discount because of the dirty car.
Cons: The car hadn't been dusted or cleaned in a while. There was still spare change and wrappers from a previous driver on the floor and a layer of dust cabs grime on everything.
29 Mar 2017
Cons: I was not familiar with the area. I went on line and ordered the car. Apparently it was a a city location and not the airport so it cost me another $43 total. Judy
10 May 2017
Cons: The car wasn't available, they had no cars.
23 Aug 2017
Pros: Easy to get to rental location, numerous shuttles. Well maintained. Easy to pick up and drop off car.
17 Dec 2016
Pros: Good location and price.
30 Apr 2017
Pros: The price
Cons: The rental location changed on me & I had to pay for a ride to get to the rental. Then I was given a car that had a disgusting smoked in smell that someone tried to mask with some other scent. There were high winds and this car is not safe in high winds. The gas tank was provided half full.
5 Nov 2016
Cons: I had requested to pick the car up at the airport, entetend my reservation as such. Unfortunately, the car was located 25 miles south, cost me $50.00 cab fare and being late.
6 Sep 2016
Pros: Car was clean on the inside & ran great.
Cons: Slow desk service upon arrival. No difference between compact & full size cars.
Pros: The car...the price was exactly on the money. No surprises!
Cons: The fact I returned the car a day early and they said I could not get a price adjustment because I booked through a third party
17 Sep 2016
The rental price online should reflect to include
Pros: The Ford Fusion hybrid rode nicely. I inadvertently booked a car in the wrong city. Staff corrected my error and was able to get me a car in a couple of minutes.
Cons: Friendly but Slow service on return of rental car. Sticker shock on rental price. The rental rate did not include taxes online. I got sticker shock when picking up the car.
19 Sep 2016
Bad vehicle condition.
Pros: rode nice, comfortable, plenty of room
Cons: No line at pick-up for those who had reservations. Long wait. Vehicle was very dirty inside. Windshield very dirty inside. Needed tires they where almost bald in front and oil change light kept coming on.
13 Oct 2016
Cons: Quick ans easy, no issues. Great car.
6 Nov 2016
odd time policies, lovely drop-off staff
Pros: When I dropped the car off the attendant was extraordinarily pleasant and helpful. And the car was super clean!
Cons: My flight arrived early and so I arrived at the counter at 1:56 with a 2 pm reservation. I was told I would be charged extra for early pick up... no one was able to override the system that, apparently, required this charge... so I sat and waited the 4 minutes to be able to pick the car up to avoid being charged nearly $20. This seemed like a petty, utterly unnecessary requirement in the midst of a busy day.
20 Jan 2017
Bait and switch
Cons: Had a reservation for a Ford Focus compact car. Got there and no Ford Focus, instead they gave me a Toyota Yaris, which is a subcompact. The person at the counter insisted that a Yaris is a compact and that was what they had. Toyota clearly classified this car as a subcompact. They did have Hyundai Elantra's but it would cost extra because thats a mid-size. However Hyundai classified this car as a compact! I had a reservation for a compact and I paid for a compact, I got a subcompact and a person at the counter that didn't care. I make it a point not to do business with people who cheat me, I will not be renting from Thrifty again.
1 Feb 2017
travel with a 2 year old made easier
Pros: When I returned the car I was with my 2 year old so the guys cleaning the car just gave me a lift to the airport. I didn't have to lug my kid, luggage and car seat to the bus etc. So helpful and appreciated!!!
18 Feb 2017
Pros: The ease of getting in and out of the rental car facility.
Cons: There was not anything I did not like.
27 Feb 2017
Quick and easy with only minor issues
Pros: Quick and easy.
Cons: Thrifty put on a charge for satellite radio at a charge of $7.99 PER DAY!!! I was never asked if I wanted this. Luckily, the charge was taken off when I complained.
When booking online, said I would get a certain SUV or something similar. Ended up getting a sedan.
Cons: Despite booking a compact car ahead of time and calling to confirm, the only thing they had available when we landed was an SUV. We ended up needing to use a different vendor and pay more last minute.
2 Nov 2015
Pros: was able to exchange for a sedan for my last day
Cons: reserved a minivan, was given a 'bus' - was a huge vehicle to drive/get into. wouldn't fit in the hotel garage so had to sit ouside
4 Nov 2015
Line so long I went to Alamo
Cons: Huge line never moved.
11 Nov 2015
All we have left are big cars
Pros: No waiting to pick up my car.
Cons: Online I reserved a subcompact to make driving and parking in the city easy. At the counter Budget gave me a Pathfinder SUV. When I decline that they gave me a mid-size Chevy Impala and said there were no other choices. What is the point of requesting a car size when they give you whatever they want?
17 Sep 2016
Pros: Friendly and extremely attentive to my need to ruxsh
8 Feb 2017
There wasn't really anything over and above what I
Pros: Car was clean
Cons: My flight was delayed over three hours, but I ended up waiting at the airport because the car was due back by 12:45. Had I tried to go explore Kansas City for those three hours, I would have had to pay another day. I really wish there was a policy or something in place that I could extend my rental a few hours in the case of something like this. Even if you just prorated a day, I would gladly pay for it over waiting at the airport. I know that's probably difficult to plan for, but just an idea.
20 May 2017
no vans when we arrived
Cons: No vans when we arrived to pick up. Agents socializing with each other and on their phones instead of talking to us, explaining the situation. Gave us a 15 pax bus instead, too big for what we needed. As we walked out to an Explorer, we were told that was the only option, 3 mini vans pulled up cleaned and ready to go. I had to go back inside and do all the paper work again. TIme spent at Budget-1 and 1/2 hours! Ridiculous.
26 Jun 2017
Pros: Great customer service had no problem checkin- in or out
Cons: Pricing from 3rd party was of by a couple of dollars
4 Jul 2017
Scammed on price
Pros: Served by airport shuttle
Located in airport rental car center
Car didn't break down during use
Cons: Amount charged was more than reservation
Never answer phone
Not actually a Budget location so Budget can't help
5 Jul 2017
Rent somewhere else if you can
Pros: We were able to check it in before the location closed.
Cons: Drop off was confusing as we arrived right before the location closed. They were already closing the lot down so we had to walk inside to the counter instead of being met at the pull up area. The guy seemed very confused the whole time and didn't even bother to come out and do a walk around of the car or check the fuel level. Also ended up being $15 more expensive than the reserved price.
Pros: The guy at the check in counter was very very although at drop off they were closed so we used the drop box.
Cons: I switched from dollar to Ace because for the same price is get a full size car opposed to an intermediate car. Well Ace full size cars are a tiny little Kia that was smaller than the corolla I would've gotten at Dollar for same price. Also the car smelled of smoke really bad and was bothersome the entire week. Not a good experience and I would make a different choice next rental that will not be Ace.
2 Dec 2016
Cons: They would not rent me the car as I was a Kansas resident. They do not rent to locals. You need to know this! Don't advertise their services if the renter resides locally.
22 Feb 2017
Pros: The customer service agent was great! She was very kind and thorough.
Cons: The car was a bit clunky, and while it ran fine, it made some weird noises. The check out/in process was a little old school with copying documents and lots of signing.
21 Mar 2017
Pros: Easy location at the Kansas city airport.
Cons: Slow service. Found out it was due to loss of manager. Scrambling to pick up the pieces can always be tough.
25 Apr 2017
Poor customer service on the front side
Pros: The car was perfect for my needs, which were minimal - no extensive driving. The young man who assisted me with my drop-off of the car provided excellent customer service. He was very polite, he met me at the car, advised me of the procedure, checked me out, met me inside and gave me a receipt.
Cons: Surly attitude & poor customer service of the agent, who handled my pickup, who tried to upsell me to a bigger car, not very polite & delivered the car to a curb 10 yds from where I was standing. Altho' I was on crutches w/a a suitcase, he made no attempt to assist me. In fact, he jumped out of the car after popping the trunk, left the car running & disappeared inside, leaving me to hobble over to the car unattended. Deeply disappointing. I have already told several people about this and will tell more.
20 May 2017
Pros: Easy & courteous pick up and drop off both. Car was perfectly adequate (it was a Nissan Rouge and in truth, I thought it felt cheap but who cares? I was driving it for 3 days, not buying it). Price was excellent. Car was clean. No problem!
Cons: I didn't love the car itself but it got the job done.
23 May 2017
Pros: Good and quick reception and checkout
Response to lockout by Louis was excellent
Pleasant and efficient return process
Cons: Confusing exit and entry into rental lot. Poor signage.
Manual single lock and roll up windows.
Manual lock system contributed to my locking keys in running car.
I was nervous about repeating a lockout for the rest of the rental.
16 Aug 2017
Cons: Pickup process had to wait for service. Only one guy working the desk and he was doing everything
No cruise control on your cars. Huge issue!
12 Nov 2017
Pros: The staff, both at pick-up and drop-off were very friendly. The car was clean and well-maintained. Their prices are very good, so I would certainly use them again!
Cons: Instructions for returning the car were not clear (there was no attendant receiving returns when I arrived: do we leave the key in it or return it to the desk?) but this was answered quickly.
17 Nov 2015
Great service, great price, great car
Pros: The service at the rental counter was very friendly, and the car was exactly as advertised. The car was very new (less than 3000 miles), and in perfect condition. The price was less than the other companies in the same rental car center at KCI.
Cons: Nothing, it was a good experience all the way.
2 May 2016
Pros: Staff was courteous
Cons: I chose Payless because on kayak it stated it was located in the airport and I paid more assuming I didn't have to take a shuttle off site. All car rentals were offsite so not worth paying more. I was disappointed that kayak didn't have updated info.
Separate issue.... When returning the vehicle, they said I should go inside and wait in line for a receipt. This is the only car rental company that doesn't use a handheld device to print receipt for customer in the parking lot. Get with the times!!
9 Aug 2016
Pros: ALL WAS GOOD
10 Sep 2016
Cons: Counter guy failed to return my license and credit card at pick up. I did not notice until later that evening, too late to take care of the problem until next day. Had to interrupt my plans to make return trek to airport to retrieve items. Different people working but no one seemed too concerned.
10 Oct 2016
Pros: Affordable, friendly sales reps who issued and received the car.
Cons: The car could have been cleaner--the body could have been wiped down to remove dust and water spots.
28 Oct 2016
Pros: Easy pick up and drop off. Decent upgrade rate.
19 Dec 2016
Pros: Perfect and easy rental
11 Jan 2017
Accepts reservations for times they know they are
Pros: They left the tv on when they left so I was entertained while trying to make other arrangements
Cons: Made the reservation so that I could drive 60 miles from the airport to a funeral. My flight landed at 9:45pm and I had reserved for 10pm. Arrived at the rental location at 10:05 to find that they had completely closed at 10 and were nowhere to be found.