Boarding instructions on one leg of my journey were not well communicated at the gate (Melbourne to Auckland)
No refunds for flights that I could not take due to Covid restrictions
Pros: "Comfortable seats."
Pros: "The crew were very friendly and responsive to all requests."
Pros: "Hasn’t occurred yet"
Cons: "Hasn’t occurred yet"
Pros: "Well coordinated loading of plane. Good food service. Well informed.."
Cons: "They were not able to seat me next to my partner despite us having booked/selected our seats 6 months in advance. Additionally, the check in process took forever and we had a bunch of issues getting on the flight"
Cons: "More food would have been better"
Cons: "I can’t be more demanding. Everything on the flight were good."
Pros: "The plane, seat, food, amenities, staff, etc were all world class"
Cons: "LAX immigration is a nightmare but not NZ fault."
Pros: "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
Cons: "No issues that caused us any problems."
Cons: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"
Cons: "Terrible customer service."
Cons: "Due to limited internet in Rarotonga, we weren’t able to fully check in until we got to the counter. The flight in came with two checked bags and not our flight to Auckland. We were expected to pay a fee at the counter but was charged $170 for the counter checkin of one bag. This price was not listed or posted anywhere during the booking or via email for mobile check-in."
Pros: "Very friendly flight attendants"
Cons: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"
Pros: "Baggage made it all the way to Queenstown from Perth"
Cons: "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."
Pros: "Comfortable seats"
Pros: "Nice flight"
Cons: "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Quick boarding"
Cons: "Delayed for about one hour."
Pros: "Punctuality. Confortable plane."
Pros: "Service, food, chairs, entertainment"
Cons: "3 hour delay created major issues for an international flight."
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "Good flight. Good crew. An overall good experience"
Pros: "friendly staff, ease of boarding"
Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Pros: "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
Cons: "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
Pros: "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
Cons: "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."
Pros: "All the attendants were wonderful."
Cons: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Pros: "Everything! It's Air NZ!"
Cons: "We had to take a connecting flight from Paris and British Airlines were very inconsistent with their hand carry policy which gave me so much stress."
Pros: "Paid extra $100 for 2”premium “seats. What a joke. And no entertainment for an 11hour flight!!"
Cons: "Food was ok for airplane food"
Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Pros: "The staff was incredible. Additionally I loved all the entertainment options."
Cons: "We missed our connection flight slightly due to the fact that we weren't able to connect our baggage to British Airways and that the flight came in late."
Cons: "Someone sitting in my seat already!"
Cons: "Economy was too squished. Hard to eat with people next to you."
Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."
Pros: "Love the variety of movies etc available on every flight."
Pros: "These guys are the best!"
Cons: "Flight was too short"
Cons: "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."
Pros: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Cons: "The wine was delicious and I wanted more"
Pros: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Cons: "See above. Plus it was a rough turbulent flight."
Pros: "Everyone was very friendly and accommodating. Seats were comfortable and roomy. Food was delicious served by real professionals."
Pros: "Free wine"
Cons: "For how much a ticket cost, they really take advantage of you. 7.5 kilo max carry on... what a joke. My bag ways that without anything packed. It's time for some competition to right their ship."
Pros: "Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm."
Cons: "First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!"
Pros: "A basic US domestic flight"
Cons: "Entertainment, wifi, better food options, more room and comfort. Basically, more like Qantas"
Cons: "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
Cons: "There was no organization for those of us that were moved to that flight. Shifted from 4 different lines and luggage was not sorted out after customs. Our luggage didn't make it on our flight since someone said since it said CVG, it would be fine. It wasn't."
Cons: "Food. They ran out of the fruit plate and the other was inedible."
Pros: "Fast boarding and great entertainment."
Cons: "Food was sparse and water hard to come by. The ability of passengers in front to deeply recline their seats made the flight uncomfortable and claustrophobic."
Pros: "The service was really good"
Cons: "My bag was broken when it came off the plane so I wasn’t happy about that."
Pros: "Expected more, newer plane, champagne was good."
Cons: "Service slow, chairs are too firm, no storage with seats. The entire experience is just OK"
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Cons: "Took forever to disembark from plane"
Cons: "Qantas is the source of unlimited frustration for us. We could not check in online, and it wasn't even possible to choose a seat before you got to the airport unless you wanted to pay a premium for it. To make matters worse, there is no transparency in the process; we had no idea what seats they were assigning us, or even whether the three of us would be able to sit together. And when we showed up at the airport, the last leg of my flight had been deleted from my itinerary (but not that of my family members). And guess what? They couldn't do anything about it until I was ready to get on that last flight! The crew were great, but all the behind-the-scenes aspects of Qantas were absolutely horrible. Two days later I'm still reeling from the experience. What a terrible way to treat customers."
Pros: "Overall feel of the flight. The focus in safety"
Cons: "The flight was delayed for 3.5 hours. Limited selection of movied"
Pros: "Watched movies to pass the time. Trip uneventful but 2 hours late"
Cons: "The announcements by cabin crew on board were hard to understand as English not first language"
Pros: "Complimentary Inflight drink and the effort from crew to accommodate English second language passengers in my row."
Pros: "Qantas kept us informed about a delay and were so reliable on making sure everyone was comfortable with the day."
Cons: "Our entertainment console wasn’t working properly. We didn’t have access to our in flight maps or the majority of entertainment options. This hasn’t happened before but it di but it did mean that it was a long flight made longer."
Pros: "Staff were friendly but emeriates offer a much better overall service"
Cons: "Long wait times onew calling quantas customer service"
Cons: "Really unnecessary delays."
Pros: "The flight was perfect, good leg space in economy, food was good both breakfast and dinner, even snacks were available during the flight."
Pros: "Flight ran on time Cabin staff good"
Cons: "Insufficient leg room for normal sized person Food choice poor Maybe seat backs could be fixed in place (as in the US)"
Pros: "it was good to escape more than 3 hrs long, tiring journey to Sydney and also lesser wait period at Sydney"
Pros: "Great staff and entertainment."
Cons: "Boarding took forever. Flight was almost 1 hr behind."
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Pros: "Business class seats are private and allow for lay flat sleeping"
Pros: "They made it tolerable, and made us feel comfrotable on this 13.5 hr flight."
Cons: "Noisy conversations of people waiting to use the toilet."
Cons: "The boarding and flight was delayed. It was explained why, though. Other than than everything was perfect."
Pros: "Liked service and entertainment"
Cons: "Lack of legroom"
Cons: "Took 2.5 hours to get the first refreshments. While there was some turbulence, when they finally did get the carts rolling there were clearly time management and inventory issues. They recovered and the rest of the trip went smoothly, but not a good way to start a 15 hour flight."
Pros: "I got to my destination safely and on time. Food and service were above average."
Pros: "Great business class hard product"
Pros: "Impeccable service, food, and overall experience from the crew. It has always been a joy to fly Qantas, and I'm glad to see that is something that doesn't change."
Cons: "If you are going to travel with a little one, have the common decency to help your poor wife take care of them as well. You had three seats, the entire middle aisle, yet you decided to take the open seat next to me so they could lay down together. That was nice, I get it, sure. But if your baby is going to cry for hours (and hours, it was a 10.5 hour flight, that poor kid must have been exhausted), pause the movie for a minute, and maybe try to help. I don't mind being inconvenienced for the little ones, I'm a dad of 4 myself, I've traveled a lot and know how it goes. But jesus christ, she's your wife, that's your child, try taking care of them."
Pros: "Premium Economy was a good upgrade for me, it really helped on my way to my destination so I could sleep on the flight and then start my day when we landed. The Movie & Menu selection was enjoyable. This was a good flight with an attentive and courteous crew!"
Cons: "Overall, the cabin could use some updates. Seats feel's very 1980's. The older LCD screens generate a lot of heat and wash out the picture a bit, there are better LED/OLED options for airlines on the market."
Pros: "Friendly cabin attendants"
Cons: "Uncomfortable seating"
Pros: "Cleanliness, really courteous staff, comfortable seats, entertainment from an app :-)"
Pros: "The crew was always helpful and friendly."
Cons: "The kind chap behind me who insisted he had to bounce my seat every time he made contact with the entertainment screen. All night long. In hindsight, I should have asked to be moved."
Cons: "I was surprised that we were flying a different carrier than Emirates"
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "We loved everything from check in to leaving the plane. They are a lovely bunch. Thank you, Qantas, for hiring wonderful staff members. We hope you treat them well."
Cons: "Didn't bother to offer acting other than fruit juice, water and tea or coffee with the meal seemed in a hurry to get the meal service over"
Pros: "They went above and beyond"
Cons: "All was great"
Cons: "My boyfriend and I paid extra to have our seats next to our friends and each other, and they messed up on all 4 flights we had. The first flight they couldn't even make it right and the service lady was very rude and not helpful. I hope I never have to use their service in the future. They should take a page from Alaska Airlines whose service is always amazing."
Pros: "plane will clean and service pleasant. hot meal service on 2.5 hour fight."
Cons: "limit weight of roller carry on limited to 8 kg, though did not check weight of shoulder bags New Zealand immigration is intense with bio inspection - check that you do not have any nuts or other issues as took a long time to inspect packaged food bought at Sydney airport Prior to check-in, needed evidence of flight leaving New Zealand, not just confirm number - paper with actual ticket number"
Pros: "Crew and foodnostfing"
Cons: "Boarding unorganized."
Cons: "1. Flight 12 left 2 hours late from New York 2. Flight left 21/2 hours late from Los Angles 3. We asked to be seated on the tiles , as we are seniors we needed to get up regularly during the night (16 hour flight during the night) We were seated window and middle seats. The person on the aile was had a broken knee and was wheel- chaired on to the plane. As a result we could not get up to go to the bathroom. 4. Because we left late from Los Angles , we missed our connecting flight on to Auckland. Qantas was kind enough to apologise, put us on another flight and gave us vouchers worth a grand total of $10. 5. We then arrived 2 hours late in Auckland, where we missed our connecting flight to Wellington. 6. Our 2 bags that were checked-in at New York are still missing. This is being written 4 days left New York. 7. WE have since had to purchase new winter clothes."
Pros: "crew always pleasant big pillows & blankets"
Pros: "Staff obliging food excellent on time all good"
Cons: "All good"
Pros: "On time , efficient service"
Cons: "Super cramped rows. No leg room at all. Delayed awaiting takeoff."
Cons: "Nothing really: standard AA service"
Pros: "Nothing. Crew on all four flights were rude."
Cons: "The flight attendant could have gone and gotten my meds or let me get my meds that I left at the at the gate"
Cons: "Every seat sold. No social distancing. Mask rule not enforced."
Pros: "Flight was super short."
Cons: "Flight attendant stated that phones couldn’t be used for the duration of the flight; even in airplane mode The gate and terminal changed at least 5 separate times before boarding."
Cons: "Ask the ticket agent and flight attendants about changing seats and they weren’t helpful. Also their response was abrasive. Didn’t appreciate it!"
Cons: "My inflight entertainment wouldnt work."
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Cons: "Seat wasn’t comfortable and the on flight entertainment didn’t work. AA in flight WiFi kept giving error messages"
Cons: "Be on time"
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Pros: "WiFi was fast, entertainment was very good."
Cons: "Aesthetically the plane was a disaster. Broken tray table in my exit row seat. Poor updates regarding why flight was delayed. Boarding process was poorly managed by staff, who were more interested in cracking jokes with each other than doing their job. I find that unacceptable, given the situation."
Pros: "Service was American average. Not necessarily a good thing, but it could have been worse."
Cons: "Seats with more leg room required for people over 6' tall."
Pros: "The flight crew was pleasant!!!"
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Cons: "No personal entertainment for an international flight."
Pros: "Nice new 737-800 w/ comfy seats, but the plane was nearly 40 mins late due to previous flights."
Cons: "The flight was fine, just be on-time."
Cons: "One crew member was rude, another confused. The grey blazer crew member was friendly"
Pros: "It was ok. Got there safe and sound. That's what counts."
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Cons: "Flight was delayed & ultimately cancelled. Replacement flight required going to another airport. That flight too was delayed putting at risk our ability to make the BA flight to Lisbon. Therefore, we took AA flight to JFK and a TAP flight to Lisbon.did not take this flight."
Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"
Cons: "Delays departing delays connecting delays delays delays. Flight attendants were very pleasant."
Cons: "British Airways moved us to American Airlines. AA canceled the flight like two hours before the flight was scheduled to leave Baltimore to Philly. Never received any information from either British Airways or American Airlines.i was able to ctahc the second leg of the trip by driving to Philly Airport."
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Pros: "Nothing special"
Cons: "BWI check-in crew is not friendly, not related to Japan Airline."
Pros: "Not a thing plans got changed I had back surgery"
Cons: "That my plans got changed"
Pros: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Pros: "The boarding process was quick and efficient."
Cons: "This plane did not feature TV at your seat. Only the overhead TV"
Cons: "For some reason they changed my seat."
Pros: "Wonderful flight. arrived 15 minutes early. crew pleasant."
Cons: "Inadequate overhead baggage space."
Pros: "Crew is usually very nice"
Cons: "Customer service is horrible. No tvs on the seats, no entertainment shown no options for snack except hummus privacy is no concern to American"
Pros: "Comfortable and smooth"
Pros: "Very nice in flight staff"
Cons: "Wifi was spotty at best. No charging options"
Cons: "Flight was cancelled and we were never notified!"
Pros: "Puntuality in both fly's"
Cons: "More options with first class food"
Pros: "I didn't fly through Charlotte on my way home. I went through Philadelphia which was shorter."
Pros: "Everything was perfect."
Pros: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."
Pros: "Ended up leaving earlier than scheduled."
Cons: "American Airlines holding open seats until right before the flight leaves."