Cleanliness Help for boarding and sitting Food should have been better
I was very impressed with this airline. The flight was comfortable the plane was clean and the attendants were very nice. The zipper on my suitcase broke after I checked it. The airline wrapped it in plastic wrap, so it wouldn’t continue to fall apart. Every item I had in the suitcase was there when I got to Los Angeles. That is above and beyond!
Pros: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Cons: "Better service from the crews."
Pros: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Cons: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"
Pros: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Cons: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Pros: "Nothing special."
Cons: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"
Pros: "The crew was amazing"
Pros: "Great seats and efficient service all round."
Cons: "Satisfied service friendly staff overall satisfied."
Pros: "The crew, their professionalism and wide variety of entertainment."
Cons: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Pros: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Cons: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Pros: "Nothing beats Singapore SQ!"
Pros: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "Great service and very very comfy"
Cons: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Pros: "The economy section of the upper deck of the A380 is great!"
Pros: "Clockwork prompt"
Pros: "The flight attendants were nice, attentive and joyful!"
Cons: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Pros: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Cons: "Reclining seats tend to make me caustaphonic with the limited space"
Pros: "Flight crew great"
Cons: "Outdated Cabin Fit Out"
Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Cons: "Cabin temperature was really hot."
Pros: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Cons: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Pros: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Cons: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Pros: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Pros: "Excellent crew services"
Cons: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Pros: "Classy cabin staff"
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Pros: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Pros: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Cons: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "Superb service throughout from check in to on flight."
Cons: "Seat on outbound had a slight issue."
Cons: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Cons: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Pros: "Great service with a smile and can do attitude"
Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Cons: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Pros: "Aircraft was OK."
Cons: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Cons: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Pros: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Cons: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Cons: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Pros: "Entertainment and board WiFi excellent"
Cons: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Cons: "Breakfast was not tasty. Options could have been better."
Pros: "The crew was wonderful, very hospitable and friendly."
Cons: "The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs."
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Cons: "Not being scammed on bag charges."
Pros: "The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay."
Cons: "Nothing. The flight was efficiently run and seats comfortable."
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Pros: "Crew did a very good job"
Cons: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Pros: "the staffs and the boarding experienve"
Pros: "Fast transit connections in Auckland, Good times for departure/arrival"
Cons: "When I booked I chose seats, then the aircraft changed and I ended up with the family split. It would have been nice if they had at least sent an email giving me a chance to select new seats"
Cons: "Narrow Ailes make it difficult to board."
Cons: "That is didn’t happen until the next day"
Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Pros: "Wonderful employees"
Pros: "Entertainment options were of great variety and easy to use"
Cons: "bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity."
Pros: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Cons: "All the staff were in the lounge meaning paid users were turned away. Upgrade denied by staff working in lounge because all staff had been allocated the business class seats. Staff should be bumped for paying airpoints members."
Pros: "Everything was excellent , no complaints at all. Staff friendly and efficient,food was pretty good , wine nice good flight ."
Cons: "Not enough good new release movie selection was very average/ poor. Your boarding from LAX could be improved. You have two signs about Premium and economy lines for boarding! These are not obvious . There needs to be a staff member or two checking people as they arrive in a line to check they're in the correct t line . Otherwise people don't trailer until they have been in the wrong line until the reach the top of the line . Leads to frustration even before the flight begins! Otherwise great job everyone ! Thank You !"
Pros: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Pros: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Cons: "The staff asked for my return ticket to the U.S. I told them I have a round trip ticket from and to Japan. I have to show them my U. S. Navy identification card otherwise Air New Zealand would not have processed my boarding pass ticket. Air New Zealand discriminates."
Cons: "the person next too me was overflowing in their seat so much they took up a quarter of my spot.. it was not work making the flight uncomfortable by making a stink about it but I paid for a whole seat not 3/4 of one!"
Cons: "Just a bit cramped"
Pros: "Crew and entertainment good"
Cons: "More leg room"
Pros: "Entertainment was good, crew was nice, flight was very smooth"
Cons: "Took forever to take off, but not company fault"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "seat crew food entertainment"
Cons: "no wifi"
Pros: "Everything comfy spacious seats row 8"
Pros: "Everything FA even got our bags out while taxiing into gate"
Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Pros: "We flew premium economy. The staff was wonderful great first experience! I really wish the other three crews could have kept this momentum going as my other flights with ANZ were less than thrilling! The flight attendant staff was phenomenal on my iah to akl leg. My crew on the akl to iah leg. Brandon gave the initial intro and seemed to follow the original crews standards. Unfortunately, we had an older flight attendant who seemed less than thrilled to be with us this flight."
Cons: "I wish I could give a true rating of ANZ as their crews apparently don't follow any protocol for providing the same exceptional service received on my maiden flight with them."
Pros: "It was s safe flight."
Cons: "I didn't feel valued and appreciated. Poor options for complementary food service."
Pros: "Crew helpful, congenial."
Cons: "Anticipated more legroom based on seat chart diagram."
Cons: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."
Pros: "Staff and the cleaninless of the plane."
Pros: "The crew was amazing. very helpful and great services."
Cons: "While waiting in the check-in line, it would be better if one of the crew would come and ask the travellers if they have got everything. cause I had my Covid test and it was negative. However, they said that my final destination place won't accept my test. rather me waiting on the line that was not moving ahead at all, I could have sort things out some way. So, it would be nice if the crew would come to the passenger on the line just to make sure they have everything right."
Cons: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"
Pros: "Food choice was good & amazing crew ."
Cons: "Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that."
Cons: "Qatar Airways are the best"
Pros: "Nothing as such"
Cons: "Was in 9D both USB power and touch screen not working ."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Cons: "Food was just not that great. Too many peppers in everything!"
Pros: "Yes. Pillow cushion too firm"
Cons: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Cons: "better food"
Cons: "I didn't like that my Amex was used fraudulently to purchase 3 tickets to a place I would never visit with Ahmed and Mohammed and respectfully request, while I am disputing this with Amex that you credit me the 3 tickets purchased. Thanks!"
Pros: "Love the service of qattar"
Cons: "Everything was amazing"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Cons: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Excellent crew and food."
Cons: "No WiFi."
Pros: "Nice flight. Good service but it seems women dont get service men do. Ie my wife."
Cons: "Screening was arduous. Line for business class check in at counter was chaotic with no sense of order. A real mess. took over a half an hour and agents were processing coach passengers randomly and seemed oblivious to business class passengers who paid a significant price for the tickets."
Pros: "Stewards and Stewardess were very prompt and always had a smile!"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Pros: "Decent leg room nice food"
Cons: "No in flight wifi"
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Pros: "Excellent friendly service"
Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."
Pros: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Pros: "The staff are outstanding! Friendly, helpful and accommodating."
Cons: "Poor choice of movies. Their 'world' movies should have subtitles"
Pros: "Complimentary upgrade to business class."
Cons: "The boarding process was strange, with one guy directing several different zones to stand in line, people not cooperating and just overrall not very organized."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Cons: "Not that many choice in movies"
Pros: "Good in-flight service"
Cons: "Cramped seats"
Pros: "The seats recline far enough tonsleep good Good movie selection Good tv selection although more episodes would be nice"
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Pros: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Cons: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Pros: "Flight was on time ."
Cons: "The seating was not organized when people needed to bored. It was busy and people where rushing to get in the plane ."
Pros: "Very kind and helping crew.. professional and helpfull"
Cons: "I dont have anything to complain about"
Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Pros: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Cons: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."
Pros: "Crew Boarding"
Cons: "Food Not so comfy"
Pros: "the best air line I've ever been"
Pros: "it makes my trip wonderful. Thanks quatar airlines and kayak"
Pros: "Excellent meals (3) and great service. Efficient minimal layover in Qatar."
Cons: "Coach seating on the plane from Nairobi to Qatar, for 5+ hour flight, very tight and cramped. Coach seating on flight from Qatar to NY was slightly bigger but not as spacious as coach seating on China Southern."
Pros: "Was a short flight. Crew was great."
Cons: "Boarding was a mess. Part way through boarding they opened up a second line to scan tickets. So everyone that was in line behind us ran up up to the front of the new line. Extremely frustrating for all of us that now had to wait longer."
Pros: "The crew was great, we were fed a lot, and even given a hot towel! Really loved Hawaiian Airlines service!"
Pros: "Nothing to note"
Cons: "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
Pros: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Pros: "Everything was great."
Pros: "Overall everything"
Cons: "Every movie or tv show cost 8 dollars. Other airlines have at least a few free choices. i was very disappointed"
Cons: "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
Pros: "Great flight crew, very nice. Yummy food."
Pros: "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
Cons: "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
Pros: "The choc covered macadamia nuts were tasty, 1 free rum punch( i didnt drink it, but it smelled good), friendly staff, accomodated seating requests and smooth flight."
Cons: "Hour delayed, bathroom stayed dirty."
Pros: "Excellent customer service by the whole crew! Complimentary Mai Tai was super good! The extra leg room seats we paid for really made us long legged people happy! Totally worth the cost!"
Cons: "the Sandwich was yuck! Soggy in the middle and super hard on the ends, plus hardly any meat on it. It would be super good if there was 2 choices of the meal, maybe a salad or a sandwich choice. Thank you!"
Pros: "The crew was super friendly and helpful."
Pros: "The entertainment was good"
Cons: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Pros: "Crew was great. They didn't get upset if you needed to stand up and stretch your legs. After weeks of complaining, Hawaiin finally offered vegetarian meals on international flight. In flight movies were good but a little outdated. Seats were surprisingly comfy. Free headphones eyemask and earplugs. In seat phone charging."
Cons: "Crying babies! argh......"
Pros: "Extra comfort seats were nice. Meal was nice."
Cons: "I don’t want to watch ads on the plane. I already bought the darn ticket. Don’t make me watch ads."
Pros: "Entertainment, comfort kits, and drinks were thoughtful. Staff extremely friendly. Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Cons: "Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."
Pros: "The staff was very friendly. All movies were free. The staff was always so courteous. There was also adequate overhead storage."
Cons: "Hot lunch could have been better. The chicken was over cooked."
Pros: "The juice offered for the short flight was welcome."
Cons: "Traveling partner did not have a seat assigned at check in, and even though we got to the gate an hour before boarding and asked to be able to sit together, either they forgot or were unable to make it happen. Seats assigned at checkin seem standard now, so not having one is unsettling."
Cons: "Paid $600 for the better seats and they refused to give a full can of soda. Didn't get much of a window seat, the window was closer to the person in front of us. There was some guy on the plane in the same section as me and my husband and they gave him full cans so I guess it's who you know. I couldn't even eat the food, it made me nauseous. They arrived 30 minutes late and we almost missed our next flight. They didnt even ask for those with connecting flights to be let off first. Checked luggage handle was torn off by staff. Not worth the extra cost or going out of my way to book with Hawaiian. I won't go with them again."
Pros: "Crew was nice, we had free breakfast (yogurt, grapes, granola, and bread), and seats were comfortable."
Cons: "The movies they provided on the screen you had to pay $8 each to watch."
Pros: "Hawaiian Chocolate (Only 1 piece though)"
Cons: "Entire food service is just a joke. I think they should tell the passengers straightforwardly that there is going to be no food served on this flight."
Pros: "Liked the value of the upgrade. Stewardess was very pleasant. Liked the movie selection. Thank you"
Cons: "Ear buds should be given to upgraded passengers."
Pros: "Good price, friendly crew, clean"
Cons: "Cabin was freezing cold, no blankets, food terrible, plane malfunction caused 1 hr delay; poor communication caused serious stress"
Cons: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Pros: "Modern aircraft, clean plane, courteous attendants, well trained pilot, extremely smooth landing."
Cons: "Food was so, so. Good food helps pass the time on such long flights."
Pros: "The flight crew was so friendly and helpful! They interacted with passengers and made everyone feel comfortable. They didn't make you feel dumb for asking questions like a lot of other airlines do. Will definitely fly with Hawaiin again!"
Cons: "Everything was great. No complaints"
Cons: "Unfortunately we had a problem with the first plane and waited on board for an hour before they let us know we would have to get off. Waited another hour to board the next plane. I do understand that issues arise, but it was still a bummer."
Cons: "We got to Honolulu after a 9 hour flight and we had a 2 hour layover befor our flight to Kahului, we noticed a flight that was leaving in 20 minutes so we asked if we could get on it, they wanted to charge 30.00 each, I think for the locals they should just do it, we are already being charged big bucks."
Pros: "Had no problem this time. Going nonstop was the way to go"
Pros: "We loved the extra legroom, on board entertainment, hot food, complimentary wine with meal, friendliness of flight crew and the peaceful and soothing Hawaiin music while boarding. The flight itself was smooth with an on time departure and arrival"
Cons: "I would not change a thing. I wish other American carriers were more like Hawaiin airlines! Such a pleasant experience!"
Pros: "The crew is so friendly"
Cons: "Not at all"
Pros: "Friendly and good service.."
Cons: "Not being able to enjoy flight with my huaband.."
Cons: "I can't tell you how disappointed I was to learn upon arrival in New Zealand, with no forewarning or preparation, that I was to be BUG SPRAYED before being allowed to leave the airplane. I have asthma. Being sprayed with chemicals is a serious health concern for anyone, but especially for those of us with asthma. They sprayed a cloud of chemicals directly over our heads and we sat helpless as the spray settled onto our clothes and skin and into our mouth and lungs. I had a asthma attack, and when I told the stewardess she looked at me and said "It won't be much longer." It was another 15 minutes. I was so unwell that I asked my husband if he would be able to carry me if I passed out. I also unfortunately forgot my ebook reader in the seat due to my attack. When I wrote customer service I received only "We will forward your message" and no response beyond that regarding the return of my device. This entire experience has caused me great distress and I am sincerely hopeful that as a corporation you will take steps to ensure the welfare of your customers by ensuring they are aware of all treatments to expect when on board your aircraft. Had I known, I could have brought a mask and saved my serious asthma attack. I probably would not also be without my ebook reader."
Pros: "Liked the location of gate 30 at JFK nice and quiet."
Cons: "Not much food or snacks for such a long flight Other than that it was excellent."
Pros: "Crew and smooth boarding"
Cons: "Check-in process could be a bit better. No food, no entertainment but that is ok as this is a short flight."
Pros: "Same as the other flight"
Pros: "The cleanliness. No chaos."
Pros: "Clean plane, good service"
Cons: "Only the coffee - too weak."
Pros: "Great service and smooth flight."
Cons: "choice of movies was very limited"
Pros: "Hawaiian had an issue on my original aircraft, and we ended up having to deplane. Which is fine these things happen. And as a result of the deplaning I missed my original final flight home. Okay, cool. They put me on another one but didn't allow me enough time or give me a real boarding pass so I missed that one. Then I had to go get another flight that delayed me 4 hours. So I finally touchdown home, yay... NOT. CAUSE I DONT HAVE MY LUGGAGE. THESE INCOMPETENT WORKERS OF YOURS DIDNT THINK TO MAKE SURE MY LUGGAGE FOLLOWED ME. Now alllllllll my summer clothing, souvenirs, bras/undies, etc. LOST. Thanks for the worlds worst travel experience."
Cons: "There was not a thing that I did enjoy. Especially all the attitude from your flight attendants as if the customers were the reason for deplaning and whatnot."
Cons: "I bought my tickets at the beginning of September for a November 18 flight. When I checked in I was seated on the last row, next to the bathroom. When I asked why my seats were in such a poor spot I was told I needed to have purchased my tickets two months in advance to get better seating. When I told the agent I had she said there wasn't anything she could do."
Pros: "The crew and the food"
Pros: "Loved the plane, crew and complimentary meal."
Cons: "Boarding was a bit messy, yet not too bad!"
Pros: "More seat room, attentive flight attendants, meals were ok."
Cons: "Short delay waiting for one passenger"
Pros: "Ground staff and on board staff were efficient and friendly."
Cons: "Cold temps on the flight. Glad I had my own jacket and blanket. The seats are hard and uncomfortable."
Cons: "IFE not working properly"
Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Cons: "I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance."
Pros: "A lot of food was served - much more than any flight in the USA"
Pros: "The tv size, charging station, foot hammock"
Cons: "No delay,"
Pros: "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."
Pros: "The crew was nice, the movie selection was good."
Cons: "More space in seats"
Pros: "The staff are always so friendly, and even though we had to return to the airport due to a plane fault, the airline handled things very well. Loved free wifi"
Cons: "Qantas’ fleet is a bit sad and aged and needs to be a little bit more modern. I don’t think I’d chose to fly qantas if I had the choice... boarding is weird, almost half the plane has “priority” boarding and they board everyone together so there’s honestly no perk to being a premium airline member"
Pros: "The distance between the seats in economy is inhumane."
Pros: "The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine."
Pros: "All as expected."
Cons: "Crew could have been more pleasant."
Cons: "For such a long flight should have given us more water. But were responsive when asked."
Cons: "We left about a half hour late, but made up some of the time in the air."
Pros: "New plane"
Cons: "Everything else"
Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Pros: "Sleeping did not disturb me and happy to miss meal. So polite was the crew I wish I could fly Qantas all the time."
Cons: "MIssed out on my bloody mary!"
Pros: "Flight crew was excellent."
Cons: "Boarding was unorganized and confusing."
Pros: "Fantastic service and overall experience on my first flight on a 787 Dreamliner. Flying QF50 with Qantas from SFO to Melbourne. Slept 8 hours. Will fly down from Sydney to leave via Melbourne in the future, such a good plane."
Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."
Pros: "Flight was late 30 mins"
Pros: "Clean, timely, organized, good food, good entertainment, smooth... Aussome! :)"
Cons: "My remote in my arm rest (58D) was a bit broken. While it still worked, the flap was missing some screws to hold it in place. Also, the touch screen oftentimes had issues sensing my finger on the pause button. Overall it did not hinder me from enjoying the entertainment services provided."
Pros: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."
Cons: "Never went, why would you not know that?"
Pros: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Pros: "This flight was delayed and caused significant disruption to the remainder of our travel plans. We missed our next two flights and had to forfreit the cost of a hotel."
Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Pros: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Cons: "All of the above."
Pros: "Got us safely to our destination"
Cons: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Cons: "We missed our flight due to Justfly and Quantas not informing us about our schedule change. Did not get on our flight"
Pros: "Seriously, in all my years of flying this was the best experience I've ever had - and that includes comparing my Economy ticket at Qantas to previous First Class flights with Delta and US Air. Very coordinated, very well setup and prepared. The stewards were wonderful. Food and service outstanding through the entire 13hr flight."
Cons: "My seat screen did not work, but I was ok with that as I had a charged iPad with me."
Cons: "Service was poor."
Cons: "Delayed departure as usual unsuitable aircraft (737) for 5 hour flight. It's time Qantas steps up and puts a proper aircraft on the Singapore Perth flight. Even the budgets are more comfortable that this."
Cons: "Entertainiment screen was not working properly. Bad food. I could not check in online. Okay customer service."
Pros: "Flew over the Antarctic! Had an empty seat next to me Looking out of the window Good entertainment system"
Cons: "Not offered a drink until I asked on both meal services. 2hr late departing due to airport congestion due to to Qantas over Sydney centric focus. Food was good but maybe a bit sparse Evidence of of cost cutting. Long flight (14hrs)"
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "Nothing. The very best parts were still mediocre"
Cons: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Cons: "The check in process for baggage at Sydney."
Pros: "It was on time and very good service."
Pros: "Crew was kind, food was good"
Cons: "Very little legroom"
Cons: "Delayed Boarding and they didn't say anything."
Cons: "Bags won't arrive for another 24 hours; which means we now have no clothes. Grrr."
Pros: "boarding was quick and efficient"
Cons: "seats were incredibly tight"
Pros: "Friendly service."
Pros: "Received official flight delayed notice by email. New takeoff time 9:00 AM....Actual closer to 9:30. Caused by waiting for flight QF11 from Sydney and mechanical issues or something else which caused JFK passengers from another flight to be put aboard QF11 continuation to JFK. Turbulent air most of the way to JFK, no fault of Qantas. However pilot made no effort to avoid it or was not allowed to go to another flight level. In any event no communication from Capt. Food was mediocre at best. Cabin crew was getting beaten up by turbulence. They did the best they could. Arm rest USB power receptacle broke and headphone jack faulty (60C)."
Pros: "Perfect flight, departure and arrival in time. Friendly team on board. Appreciate it! Thank you!"
Cons: "Compares very unfavourably to Emirates who we used on the outward leg. Food very poor and choices limited by the time we were served."
Pros: "Nice seats and television screens. Want service"
Cons: "Boarding with AA is always a fight with no order."
Cons: "Flight was delayed by 1 hour"
Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Cons: "Plane departs at 1pm Sydney. Lights are turned off within a couple of hours, but for me, sleeping at 3pm is impossible. Point being? A later departure would be a help. Clearly not going to happen, but the timing of the flight to Sydney from DFW had been awesome."