Pros: "Awesome crew"
Cons: "Old seating"
Pros: "crewe were excellent"
Cons: "nothing !"
Pros: "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
Cons: "Nothing really"
Cons: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Pros: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Cons: "Serve the cold soba for all meals. :) Love it."
Pros: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Cons: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
Pros: "The crew was very good. The service was fine."
Cons: "The food could have been better."
Cons: "Did not like emergency exit seat."
Cons: "Seat cushion could have been softer"
Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Cons: "if the seat can be reclined a little more"
Pros: "Crew was good"
Cons: "The way they board"
Pros: "Crews and services."
Cons: "My seat."
Pros: "Flight departed on time, landed on time....excellent service, too."
Pros: "Great experience overall"
Pros: "Food and services were great"
Cons: "There were not a lot of selections on the TV."
Pros: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Cons: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Pros: "The seat, service and food..all is great as always."
Pros: "Good service"
Cons: "baggage was broken."
Pros: "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
Cons: "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
Pros: "It was a fast flight, the crew was very accommodating and it was very comfortable."
Pros: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Cons: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Pros: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Cons: "Late boarding caused us to miss connecting flights."
Pros: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Pros: "service..service..service and ontime performance"
Cons: "I was pleased with all."
Pros: "Attentive and polite staff. Comfortable planes. On time flights."
Cons: "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
Pros: "Staff were very nice. Very fast service as well."
Cons: "Seats were a bit uncomfortable"
Pros: "I slept through the flight from take off to landing."
Cons: "The cranky infant a few rows behind."
Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Narita for hours"
Pros: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Cons: "There was nothing I did not like."
Pros: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Pros: "The ANA stuff at Chicago airport is nice and helpful"
Cons: "My mom has to stay seated "90 degree" the whole time from Tokyo to Chicago (NH12). The seat is broken and she cannot adjust it to a comfortable position"
Pros: "Friendly and accommodating crew"
Pros: "Good food and service"
Cons: "Delay too much time"
Cons: "Limited number of movies"
Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Pros: "All the Japanese food are delicious! The crew are polite and nice"
Cons: "I suppose, not enough variety of American movie. In my opinion"
Pros: "Great value, excellent food and entertainment"
Cons: "Chinese passengers, but that has nothing to do with the airline!"
Pros: "Great service and great food"
Cons: "No complaints from me"
Pros: "Messed everything up!!!"
Cons: "Messed everything up!!!"
Pros: "As long as I didn't fly on united"
Pros: "Almost everthiny good job keep it up, excellent !"
Pros: "staff was great in business"