Pros: "Amazing crew, super hospitality, conformable sit"
Cons: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."
Pros: "best airline"
Cons: "when its best there is no comment"
Pros: "My flight attendant, Grace, was delightful. There were several challenging passengers around me and I observed her handle them with the grace of someone who embodied their name—Grace."
Cons: "No wifi on board. The plane was one of the older ones, but still perfectly nice."
Pros: "The flight was on time"
Cons: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Pros: "Everything"
Cons: "They are the best and air Canada should learn from them"
Pros: "qatar airways is able to accommodate my low sodium diet"
Cons: "headphone for entertainment did not work"
Pros: "Great service, as always. Very comfortable flight."
Cons: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Pros: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Cons: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Cons: "Took long time to provide food & water."
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Cons: "Entertainment for a 4 hr flight was terrible"
Cons: "just did not like the baggage policy for carry on"
Pros: "legroom"
Cons: "being in the middle of three"
Pros: "Everything"
Cons: "None"
Pros: "Plane was very empty so it allowed us to spread out."
Cons: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Pros: "Went out of their way to be helpful"
Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Pros: "Excellent service..!"
Pros: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Cons: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."
Pros: "Staff was outstanding"
Cons: "N/A"
Pros: "Movies collections, friendly staffs"
Cons: "The seats were very uncomfortable. Food was less than mediocre."
Pros: "Crew was good, they were trying hard to keep customers happy."
Cons: "Limited food selection on top they ran out of available options so basically only one beef option was given. Either u like it or not. Pretty old movies in entertainment section, broken seat controls, charging ports and headphone inputs. No clear announcements by captain."
Pros: "Check-in counter and gate staff were really accommodating and professional."
Cons: "Cabin crew lacked training. They skipped rows, didn’t apologize, forgot to bring things when requested and had to be reminded again & lacked common courtesy. One guy barely opened his mouth and talked by pointing fingers. So rude! The food portion size is an absolute joke! Never have I seen such a skinny sized meal. It was insane. I’m a lean guy and even I wasn’t full! The quality of the food in the second service was awful. My rice wasn’t cooked all the way & the bread was clearly stale."
Cons: "More veriaty on music would be good"
Pros: "I enjoyed my flight overall with good service by the attendants. Additionally, the food quality was good for an economy meal."
Cons: "long layover and very tight seat conditions were my only big complaints."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Cons: "The online check in system was down so we all had to line up to check in."
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pros: "Polite staff keen to help"
Pros: "Nothing"
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Cons: "I did not like the entertainment because it did not work well!!!!!"
Pros: "Everything was good!"
Cons: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Pros: "It was a long flight from US but was comfortable. Staff was courteous."
Pros: "Always exciting heading into Hamad intl Apt."
Cons: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Pros: "Leg room in economy"
Cons: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."
Pros: "food"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"
Pros: "Good spacing. comfy seats."
Cons: "Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc"
Pros: "The airline did not give me 2 seats next to each other like I had booked more than 6 months prior to the trip. They refused to give my friend and I the 2 seats I had iriginally paid for and booked so we were stuck in the very last row of the entire plane with no reclining seats and terrible service for over 13 hours . Completely awful and really disappointing"
Pros: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Cons: "not friendly staff delayed and no help. cost me so much did not get anything"
Pros: "Timing n service n crew r nice n friendly"
Cons: "Older airplane"
Cons: "Not much food to eat."
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Cons: "none"
Cons: "Boarding in Luanda is horrible!!! Service on board not good.. to slow and food not good as well."
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "I have never been in a flight where a handful of small children were able to make so much noise. There was one 4 year old that talked so loud for ten hours that not even my headphones could drown him out. Not once did any of the parents tell these kids to use their inside voice"
Pros: "Everything was good especially the spacious seats and food"
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"
Cons: "Food was not awful and most item not available in Fist Suites"
Pros: "Food and service"
Cons: "Boarding in Dubai was not according to zones and it was crowded"
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "The staff were pleasant and the food was passable"
Cons: "The number of children screaming and running up and down the aisles was ridiculous. Since parents can’t be trusted to stop their darlings from raising hell, the flight attendants need to. The poor old guy next to me looked like he might die from exhaustion after this long-haul hell. In other news, rushing us into the bus and then leaving us standing there for 30 minutes is not my idea of a good start to the journey."
Pros: "Flying with Emirates is always great."
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "Movie choices"
Cons: "Checkin services Staff attitude"
Pros: "Crew members were great. Was on time and early."
Cons: "1. Seats seemed tighter than I'm used to. 3-4-3 setup from ATH to EWR. I flew it today. 2. Food: standard. Not ethnic which I was expecting for a Dubai airline. 3. Color scheme: overhead lighting was your yellow incandescent light bulb color. Made the interior feel dated. However the ceilings had tiny lines like stars. This was a nice touch."
Pros: "The outstanding service of the flight attendants."
Cons: "Nothing!"
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Cons: "The boarding process could be more organized and more smoothly."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Pros: "USB chargers at every seat Plenty of entertainment options and new movie releases Good food Tidy bathroom Extremely pleasant air hosts and hostesses"
Cons: "Being in Economy Class. The difference between Economy and Business Class is worlds apart"
Pros: "On time and cheap flight"
Pros: "So comfy... Great service. Wished the flight was longer b"
Cons: "Nothing"
Pros: "We asked for an imodium and were deplaned and forced to pay $500 as a fine for being ill."
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Pros: "Satisfactory in all respect"
Pros: "The service for my granddaughters was phenomenal."
Pros: "Food and alcohol was plentiful especially after a long flight"
Cons: "The 777 is a bit cramped compared to A-380"
Pros: "Economy seats still comfortable"
Pros: "Amenities and food, customer service."
Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Cons: "sometimes the cabin crews didn't show up at all when I needed water or a drink, had to get out of my seat and get it. Seats were not comfortable for a 14 hour flight and think food quality could be improved a little"
Pros: "The ariplane, movies"
Cons: "The check-in staff"
Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."
Pros: "Not a lot."
Cons: "Our flight got delayed so American Airlines Auto switched us to a flight leaving a day later with a 17 hour layover. When I called to get it fixed I waited on hold for 30 minutes before I got through. Once we got on original flight they gave away seats we paid extra for and gave us no refund."
Pros: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Cons: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"
Pros: "My bag was lost!"
Cons: "To have my bag delivered"
Pros: "One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!"
Cons: "I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!"
Pros: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"
Pros: "Smooth flight"
Cons: "Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow"
Pros: "I wish I found somebody to take me around"
Cons: "No complains"
Pros: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Cons: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Pros: "The blueberry juice was good!!"
Cons: "Sitting by the bathrooms. There weren’t even pretzels."
Pros: "good service in spite of rather crammed conditions and short flight, UK newspaper was available, plenty of leg room (biz class consisting of one row in the front:))) - the lucky 4 in that 1st row were the only ones to get food, and also drink for free, it seems... and yes, the flight was short and otherwise uneventful, I was the 1st to walk off the plane."
Cons: "The plane was a tiny oldish commuter jet with 2 seats on each side of the aisle. In "biz class" you still had to rub elbows with your neighbor, something other airlines with newer planes have sorted out, but allowing extra space between seats.... but overall, for a short flight (not much longer than an average subway commute in NYC), it really was not a huge deal...."
Pros: "Staff were helpful and nice."
Cons: "No snack serve and no entertainment."
Pros: "No food or entertainment"
Pros: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Cons: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"
Cons: "They run out of food choices by the time they got to me."
Pros: "Great customer service; food was good; excellent movie selection"
Cons: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Cons: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Pros: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."
Cons: "Flight was late, I had to spend my own money to go to another airport, because I was late to my flight, so they had to re-book it. Awfull experience. A lot of stress"
Pros: "Great service and great food."
Cons: "The long hours"
Pros: "Yes, in general I like American Airlines so I was happy with flight in general"
Pros: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Cons: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Cons: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Pros: "The crew made the entertainment free because of the delay. They were very hard working to make things right."
Cons: "Plane was late at Fenver and Heathrow and into Geneva. Plane seating was uncomfortable for such a long flight. This is an airline issue not specifically BA/Finnair."
Cons: "Not enough leg room."
Cons: "Whoever designed and built this airplane should literally be INDICTED - AND I AM NOT KIDDING! We were in disbelief the moment we boarded and saw the airplane. 10 people across jammed into the row??!! - and on an long international flight?? - are you kidding??!! Further, these were the SMALLEST seats I have EVER been forced to sit in. Neither I, or my friend came close to fitting. We literally had to alternate getting up and standing because we were literally overlapping each other when we sat! (His shoulder and arm were literally on top of me!!). It was so bad that when the stewardess came rolling down the aisle with her cart, I had to be aware and see her in advance so I could literally TURN MY BODY OVER TO THE LEFT HALF ON TOP OF THE PERSON SITTING NEXT TO ME SO SHE WOULDN'T TAKE OFF MY ARM AND SHOULDER. ULTIMATELY, SOMEONE, OR MORE THAN ONE PERSON, IS GOING TO GET SERIOUSLY HURT BY THIS RECKLESS, GREED-DRIVEN DESIGN!! The OVERT GREED by the airline (American) clearly reflected by this in trying to JAM as many human beings into a flight as possible like Sardines is DISGUSTING!!! You simply DO NOT TREAT HUMAN BEINGS THIS WAY!! It is also clear evidence that there needs to be tighter standards, regulations and penalties by the FAA and what is allowed by airlines. AND I AM SENDING A LETTER TO THE FAA!!!"
Pros: "None of it."
Cons: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."
Pros: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Cons: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."
Cons: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."
Pros: "Flight left late but reached early. Plane we comfortable and had clean toilets"
Cons: "None"
Pros: "Nothing"
Cons: "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
Pros: "Called BA (the carrier for our FinnAir flight) when I couldn't check in (didn't have a booking number that worked). Staff member did tell me that all was in order with our booking. He wasn't able to check us in anyway, as something was amiss with 'the system'. In the end all worked out fine, we just made sure to get to the airport early to make sure we got decent seats."
Cons: "A bit nerve wracking to see online that our flight information 'could not be found' when trying to check in with the booking numbers I had!"
Pros: "It was relatively inexpensive. I didn't mind the food/"
Cons: "This flight was operated by BA. Seats were incredibly uncomfortable. When the guy in front of me reclined his head was practically in my lap. TV's were crappy and the in-flight selection was mediocre. In flights announcements were very loud through headphones."
Pros: "Very relaxing, enjoyable flight. Entertainment was great with many different options to choose from (music, tv, movie, games). The plane was not full and I had the entire row to myself, making the flight that much more comfortable. Awesome crew that was attentive and friendly. Probably one of the best flights I've ever been on. Thanks!"
Pros: "Great flying a330 lhr to hel. Never been in such a big plane for the short trip. Very comfortable. Great snacks too, friendly service and very smooth overall."
Cons: "We were delayed leaving yet arrived in time so it's not a big deal."
Pros: "Food, not crowded, small plane"
Cons: "No individual tvs"
Pros: "Checking and boarding was lighting fast"
Cons: "There was a bit of a delay, which was due to weather and certainly not their fault. They kept us informed"
Pros: "Everything was good, cozy airplane, tasty food"
Cons: "N/A"
Cons: "Our bag was not checked through to our final destination and was delivered a day later."
Cons: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
Cons: "Very old plane No leg room No tv Grumpy crew Over an hour delayed"
Pros: "I made it home safe"
Cons: "Little legroom for such a long flight. Too crowded."
Pros: "Not much."
Cons: "The flight was delayed about 5 hours due to reasons no one really seemed to understand. Food was pretty bad as well."
Pros: "Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!"
Pros: "It was a wonder flight. Great staff!!! highly recommended."
Pros: "Crew was generally friendly. Leg room in coach was ok. The price was good."
Cons: "Kayak sent misleading check in announcements. Namely, telling us to check in with Finnair, where it would not let us check in on line and no one answered the phone. We ultimately checked in with American, which was operating the flight. Not a customer friendly process. American should be embarrassed to serve meals. We think people will eat the gruel because they paid for it. No choice of entertainment. How 1990s. If this is the new American Airlines Lord help us."
Pros: "Smooth flight given the tough turbulence."
Cons: "American Airlines caterers do not stock Tea on flight to London, UK (major up-roar). Staff was pretty grouchy."
Pros: "Good service"
Cons: "Ancient aircraft."
Pros: "friendly crew"
Cons: "old B757 aircraft with poor entertainment system, not suitable for long haul flights"
Pros: "Easy boarding. The pilot landed smoothly and on time."
Cons: "Clean the planes better"
Cons: "For United to go out of business"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Pros: "Wonderful flight.... great crew!"
Cons: "The staff at the United gate in Munich was rude and not helpful at all."
Cons: "Service for people not able to sleep on the long haul"
Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
Cons: "Flight delayed due to issues with Newark airport. Not due to crew or United."
Pros: "I find airline seats to be getting smaller, even though I have lost 5% of my mass. Perhaps it is my age. My chair at home is a prototype airline seat, designed by a Scandinavian."
Cons: "Entertainment on airlines is "meh" at best, but I prefer old movies. So I bring a book. Then the airline comes up with novel locations for the light switch. Airlines should remember that travelers have just had the "TSA experience.""
Pros: "Crew were great."
Cons: "We had premium economy seats and they were hard as rocks and there was nowhere to stow our personal items since we were just behind the wall to first class. It was an extremely uncomfortable flight. Bring your own seat cushions."
Cons: "Food ran out and only one choice"
Pros: "The crew was very good."
Cons: "The foot room could be better for lying on you side."
Pros: "Coach seat in economy. Enough said."
Cons: "In flight entertainment was down for entire flight."
Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "-"
Cons: "This was the most uncomfortable flight I have ever had. The plane was so hot we were sitting there sweating the entire time. It made it impossible to sleep or focus on a movie or anything, and it made the flight feel 10 times longer."
Cons: "they changed our flight without notifying us! they messed up our seats and asked my mother to deplane! when we were flying with twin babies! they also gave us grief about gate checking something on the trip home that we had no problems with on the way there. honestly i will never fly united again."
Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"
Pros: "No one was in my row, so I had the opportunity to lay down and stretch out!"
Cons: "The crew didn’t seem to inviting. There was one woman who was very kind... but other than that, they all seemed like they hated thief jobs... the food was very bland."
Pros: "Departed and arrived on time, clear cabin announcements, attentive cabin crew"
Cons: "No entertainment options without paying for WiFi,"
Pros: "On time"
Cons: "Worst airline I’ve taken in a while .. you can tel they want is $$. From charging to change seats. To have VERY LITTLE leg room (and I’m 5’2”). Charging for entertainment and the seats are uncomfortable. Crew seemed embarrassed. The crew was fine and did their job."
Pros: "Nothing"
Cons: "The flight was over 4 hours delayed, and I didn't receive a notification that it was delayed until an hour after the flight was supposed to take off, which would have been ideal given that I had to pay 5x surge pricing for my uber to get there by the original scheduled time. Once we were about to board the plane, we were told again that it was further delayed. The crew was cranky and tired as they had clearly been dealing with delay issues the whole day. There were no tv's on the flight and we were told there would be free wifi to stream to our phones, however the wifi was so slow that it couldn't even load a single picture from the internet. Oh, there were also no decent food options on the flight. I will avoid United at all costs in the future, as my flight down was also over 3 hours delayed."
Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."
Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."
Pros: "Crew made sure we would make our connecting flight or had a backup flight if we missed the original."
Cons: "Running to barely catch my connecting flight. No ones fault"
Cons: "Tight seats, seat belt uncomfortable"
Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."
Pros: "Everyone was friendly"
Cons: "A fight attendant accidentally spilled a drink down my back. To compensate, she offered me an alcoholic drink. I can't drink alcohol. I asked if I could move to another seat that was dry and she said I'd have to pay $130."
Pros: "There was a good entertainment system with a lot of new options."
Cons: "My itinerary said I fly on Brussels Airlines on a specific flight number. I went to the international terminal to discover it is not there. I then asked multiple aiport staff members if they heard of Brussels Airlines and they said they did not. One person said it may be terminal 1, so I went there based on very little information and with hopes it would be there. I got to terminal 1 to discover there is no Brussels Airlines. I walked to Lufthansa because my return flight is through them, but it was not there either. At this point I have 45 min to make it through security and board, and no one can tell me where Brussels Airlines is. The good news is the flight was delayed, and I got an email from United Airlines with the flight status. This is the first time I was contacted by United and there was a completly different flight number than the itinerary. United should be more clear on the airline and terminal information for international flights!"
Pros: "The attendant on this flight was very nice. many times and to get on a flight with United the attendants seem like they don't want to be there and they don't want you to be there. But this man was genuinely joyful to each customer."
Cons: "The boarding process was ridiculous having five flights leaving out of one gate in five minute increments is very confusing this could definitely be better organized"
Pros: "Departed early and arrived early. Boarding went quickly. Flight crew was friendly and efficient."
Cons: "Strong winds made for a bouncy final approach at destination."
Pros: "Everything"
Cons: "Nothing"
Pros: "Crew was very helpful especially with looking up connecting flights due to most people missing their connection."
Cons: "The delay, but what can you do. The seats are not comfortable when you're short."
Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"
Pros: "Pilot did a great job tried to hit as little turbulence as possible. Smooth landing. Flight attendants were very nice from Norfolk to Newark"
Pros: "Crew announced that the entertainment app had to be downloaded preflight in order to use movies. They gave ample time for that."
Pros: "United comfortable classy convenient. Ordered on time staff was friendly beverages are free and plenty of legroom thank you I will book again"
Cons: "Polaris Biz servie was worse than old biz class service. Only six salmon dinners aboard! Cabin crew needed to asked for many standard items. After dinner service, they were invisible. Brkfst was rushed in last hour before touch down. This was a real disappointment after an excellent flight from LAX to MEL! We can fly AA for such service at a lower price!"
Pros: "Service all your employees are kind"
Pros: "Crew was friendly."
Cons: "My flight was delayed twice on both the trip out and the return. It's not such a bit deal for a longer flight, but when the flight is barely more than an hour and it's delayed for an hour each time it really starts to negate the point of flying instead of driving when you factor in the airport time."
Pros: "Crew was great, food was good, and had a superb entertainment selection."
Cons: "Comfort was as issue, I was assigned more leg room at the emergency row and the wall would be pushing against me, forcing me to go towards my neighbors side. Also, I had initially picked the last row to sit on, which was stated on my itinerary but when I printed my boarding pass, I got assigned middle of plane - which I did not understand nor complain about."
Pros: "I was able to spend my day with loved ones because the flight was exactly as expected ....on time, no mechanical, staffing or other delays. United Airlines rocks!!"
Pros: "Everything"
Cons: "None"
Pros: "Nothing"
Cons: "The fact that the person next to was in my seat as well"
Pros: "Arrived a bit early to the destination."
Cons: "Every time the crew came by with something (more food, duty free, custom forms) (which seemed very regularly) it was announced over the intercom so it made sleeping very difficult on the 11 hour red eye flight. Other airlines will just walk by and catch your eye if you are awake. Seats were quite small as well."
Cons: "The layover was quite short and I had to get from one terminal to another. Luckily, the directions I received were spot on and I arrived to my terminal just in time."
Pros: "I like the entertainment screen and the food was tasty"
Cons: "My seat...not being able to pick an aisle seat. Also the passenger behind me kept doing something with her seat pocket and I could feel that everytime. Need more padding there. And halfway through the flight the screen quit working."
Pros: "The Air NZ FLight from Aickland to San Francisco was operated by United Airlines. The seat had excellent leg room. The attendants were very pleasant and available throughout."
Cons: "When I first border the plane there was another passes egg in my allocated seat. The selection of movies available was only okay. their is only a minimal number of toilets for the number of passengers and one of them was out of paper when I went or use it. But they were always clean."
Pros: "We were definitely on an older plane. It didn't seem like a plane usually used for international based on the chair back pocket but I don't know. I'm sure it will be retired soon."
Cons: "We were definitely on an older plane. It didn't seem like a plane usually used for international based on the chair back pocket but I don't know. I'm sure it will be retired soon."