Cons: We could not pick up the car. We arrived at KEF airport and Dollar told us to go to Reykjavik city location to pick up the car. It was Xmas season and not all locations were open.
22 Jul 2016
Pros: The young staff took good care of us. We had 8 pieces of luggage and they offered to store it for us instead of us having to stuff it in our very small car. They even gave us a ride back to the terminal the morning we left instead of us having to ferry our bags over piece by piece. It didn't matter to us that the counter wasn't at the terminal. They also didn't get pushy the way some companies have done when it came to the additional insurance and options. They were efficient, friendly, and I would rent from them should we have the good fortune to find ourselves in Reykjavik again.
27 Oct 2016
Pros: The car was clean and great value for what I paid.
Cons: The pick-up counter was difficult to find, especially at night.
21 Feb 2017
Cons: I visited Iceland with 5 friends so we reserved a 6 persons car. Turned out Kayak didn't inform Dollar correctley and they only had a 5 persons car for us. After a phone call to Kayak (30+ minutes waiting time and €17 later) the only thing they could tell us is "it's Dollars fault". We lost several hours looking for a different car and eventually found one at Herz for twice the price...
12 Mar 2017
Pros: Agents were helpful, car drove well.
Cons: Keflavik airport's shuttle was terrible. It required standing outside in a line of people in freezing temperatures for half an hour.
15 Mar 2017
Pros: I did not know that dollar car rental is hertz at Charles de Gualle. Hertz will nickel and dime you to death and this rental did that.
Cons: Tiny scratch on the car which I'm 90% sure was there before cost us 200 euro. The radio being broken and having to pull over and ask an attendant to help us fix an issue with the tire pressure amount to a very unsatisfactory 15 euro credit. Never hertz
1 May 2017
Good and comfortable car
Pros: * the car was in good technical state
* the car was clean
18 Aug 2016
Cons: Very inefficient pick up and drop off, infrequent and poorly located shuttle
27 Sep 2016
Good service and good car
Pros: Great service, the car was a CX-5 which did everything we needed it too.
Cons: The GPS we rented and were given didn't work which required a return drive to the airport for replacement. It was expensive but I guess that is the going rate.
Cons: Not enough people working. Long times to pick up car. Scare tactics to try and add 4 extra insurances to your rental (i.e. Ash protection) horrible basic car- automatic but shifted like a manual.
15 May 2017
Poor customer service
Cons: When we arrived they informed us that they didn't have the size vehicle that we booked, which was unfortunate because we had 7 people with luggage. The most that they could offer us for the inconvenience was the option to book another car at full price. The man was very short with us and repeatedly said that it wasn't his fault, rather that it was Kayak's fault and that he didn't need to accommodate us. Thankfully our friend had already booked a car with another company and allowed several of us to go with him, but our group was split up.
14 May 2017
Great late night hotel drop off
Pros: I liked that the agent offered to take me back to my hotel without me asking. Efficient and friendly guy.
16 Aug 2017
Pros: Friendly service. Easy going.
Cons: Shuttle system is slow and far from terminal.
20 Aug 2017
Cons: We had a time-consuming trek finding a filling station near the airport. They could have told us that there was one near the rental facility, just not well marked.
20 Aug 2016
Pros: Staff were very accommodating
22 Feb 2017
Great service, crappy car
Pros: The people at the rental counter were super friendly and helpful
Cons: The car was garbage. Super uncomfortable, lots of really weird design decisions, awkward shifting in automatic mode (the whole car lurched when shifting gears), and it smelled bad.
Pros: Hertz staff were extremely helpful. Some of the roads were closed on our route so they helped program our GPS to avoid those roads and gave suggestions of places to stop on the way.
30 Apr 2017
Pros: The staff were very nice and made sure I had all of the information to make the best decisions about renting a car in Iceland. The car was very clean, comfortable, and drove well.
27 May 2017
Pros: Nice new car
Cons: Insurance was confusing. I thought it was included in initial offer but was advised later it was missing. Price with insurance id never have rented from Hertz.
6 Sep 2017
Pros: We had a last min. change of plans that brought us to Iceland for a few days. Hertz was great at getting us a rental car with virtually no notice. Wonderful people at the desk and a far better car rental experience then anything I've used in the US
Cons: The shuttle back to our hotel was a surprise bonus!
28 Sep 2016
Pros: Good staff - not pushy with extras/insurance
25 Jul 2017
Pros: I liked the friendly staff. They were kind when I had to wait 20 minutes for my car to be cleaned and gave me a discount for the inconvenience. Made the wait more tolerable for sure!
Cons: A little pricey, but I hnderstand the market and season is just high priced
Pros: Quick and easy process to pick up and drop off car. Very nice and friendly budget representatives.
25 Sep 2016
Cons: It ended up costing me three times as much as the amount on the booking page. I rented a car for one day, it was supposed to cost me 59 $ but in they hade taken around 150 $ from my bank account...
A total rip off!
6 Nov 2016
the return process was totally unacceptable
Cons: you cannot just return the car you have to wait in line and wait for someone to come out to your car and I had to wait for 3 little vans to take me back to the airport because they only had one and so many people were waiting I had to wait for this one van to come back 3 times before I could get on. I almost missed my flight
7 Sep 2016
Pros: Easy check in, great value, received an upgraded car.
Cons: No one was onsite at our 6:00 PM drop off, never received a confirmation email saying "Thank You: your keys have been received."
Pros: Great car, awesome drop-off experience. Attentive employees who knew what they were doing.
Cons: The pickup still took more than 1.5 hours, even though I had reserved/booked in advance, which made me miss my hotel check-out time. One unfortunate employee was left to deal with a long line of customers who hadn't booked in advance, further penalizing those who had planned ahead.
AVOID. An abysmal service. Extortionate profiteeri
Pros: They gave me a car for 6 days I suppose
Cons: Picked up late from Keflavik in a dangerously overloaded van. Rude and unpleasant staff.
Charged £650 for replacement of a damaged windscreen that was present on collection (over double the rental cost).
Go somewhere else to rent a car in Iceland.
31 May 2017
Absolutely hassle free
Pros: Very friendly and helpful staff. I had my own insurance cover and they didn't even try to sell their own insurance. They gave me a free map, coupons for fuel discounts, and some good advice on my travel itinerary. The pick-up and drop-off was seamless with virtually no waiting time. The car was new and very well cleaned. Overall, I am very happy with the service I received and will definitely use them again on my next trip to Iceland
Pros: Pick up and drop off was well done - staff professional.
Cons: We didn't know that we had to take a bus to the pick up point and we wasted a lot of time finding this out. This should have been written on our voucher. The car was smaller than expected. There is NO WAY to fit 4 normal sizes suitcases in the boot as the description states. We had to stack 3 up in the back and put one in the back seat between passengers. This was uncomfortable and unsafe. There was no view out the back window. I think it should be made clear that it will take 2 suitcases and another couple small bags.