A better selection of entertainment would have been nice. I found nothing that appealed to me as a middle-aged traveler. The flight attendants were gracious, helpful, and attentive. It also would have been nice to have more bathrooms as the flight was full and the plane was big.
The Premium Economy seats were very comfortable and the food was quite tasty. I did not use the entertainment system, but I was able to charge my phone and tablet with the seatback connection.
Air New Zealand over sold our flight and tried to bump us to yesterday. After several calls we got booked to United about 6 hrs before our original flight. No apologies!
Please add more Bollywood movies and recent movies to the entertainment.
Flight was delayed by 2 hours. Got lucky that i had a long connection, else would have certainly missed my connecting flight. Food is just okay, specially the breakfast is worse . Asked for water 30 mins before landing, the response is that we are landing so everything is packed . I guess traveling in economy that’s what we get. Probably business class passengers would get a different answer. Only good thing is that wifi service is available from auckland to lax for most part Next time will try united or American and then compare.
Great except paying $240 usd for 2 pounds over on a checked luggage. Outrageous.
Service was excellent and they’re very helpful and nice
Not a comfortable trip, the seats are not good, and they look old.
Again, Air New Zealand was great. They kept bathrooms clean, food was actually very good, New Zealand wines a big hit
USB charging ports did not work on any of Air New Zealand flights
I want a refund. I had to switch flights and buy another airline ticket because this one was delayed.
We had a cancellation due to weather, but the American Airlines staff was very helpful. Once we got on a plane, the trip was great.
We booked with Qantas instead of Delta and we instead flew on American Airlines. American is not our favorite to go on. No leg room and the width of seats are a joke. Your are packed like sardines on American flights.
they ran out of fruit for breakfast and so I just had a yogurt instead. other than that the flight was good
I liked the service, the menu, and the comfort of the seats! Even tho we were seated by the bathrooms, the reclining seats and movie selection was very good, my husband and I didn’t mind at all
Everything was great from the staff to the seats and food. The plane was timely taking off and landing.. I couldn't have asked for a better experience (especially on such a long flight)
Flight delay was informed at the last minute. Food quality is not up to Qantas standard I was unable to book an online boarding pass on any of my 6 flights.
My bag didn’t make it but otherwise it was a great experience.
After flying Quantas (Prem Econ - SYD-SFO) which was Spectacular, we boarded AA flight SFO/PHL.. Prem Econ was NOT available on this flight so we were stuck in Econ - even though we paid $2600 EACH/ONE WAY for this ticket. I even had to BUY extra legroom seats - this AT LEAST should have been included on the AA flight. There were no screens in seatbacks, forcing passengers to use phones for entertainment. No water bottles were provided - only cups of water. The Quantas flight was FAR superior to the AA flight - even though we purchased Prem Econ for the FULL trip....
Overall a positive experience. As long as you are not connecting-I found the discount offered by Kayak and the customer service to be very good.
