Cons: "While boarding the flight from Dubai to Houston, no one announced about family boarding. About a quarter of the flight had boarded before we decided to get in the line ourselves, and they took us in without any questions. It would have been better if an announcement for family boarding was made. The Dubai to Houston crew could have been more friendly and welcoming."
Cons: "Not much food to eat."
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pros: "Long but ok"
Cons: "There is no reason to not like it."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"
Pros: "Business class on Emirates is superb. Nice cozy cubicle and lots of attention. The food was remarkably good. Really enjoyed the 16.5 hour flight. Made it very enjoyable."
Cons: "Food was not awful and most item not available in Fist Suites"
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Pros: "Food and beverage choices were excellent!"
Cons: "Boarding at JFK was delayed a lot and not properly handled. I was in Business class, still there was no information about what would happen when. Onboard, the TV (ICE) and internet were struggling to keep up with user demand. Did not load or connect sometimes. Different crew members had same standard answer - try later. While sleeping in Business class, I was woken up twice by a rude crew member (Velma Ndubi). She even refused to tell me her name because she did not want me to complain. Her attitude ruined the flight for me."
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "Movie choices"
Cons: "Checkin services Staff attitude"
Pros: "First time on an Airbus and it was a much more comfortable plane. Seats were roomy with more leg room, entertainment was better."
Cons: "Pizzas were pretty bad. Biggest problem was the arrival airport. Dulles is a poor airport. The people movers at arrival for more than 400 passengers are really inconvenient. How 'bout using BWI instead?"
Pros: "- Friendly crew, they managed to get my wife and I to sit together against all odds - Seats are more comfortable than other A380 configurations"
Cons: "- Crew's organization was confusing and all meals and services got surprisingly long to complete. - Most of the time there were no drinks available for passengers to grab and go, and you had to ask specifically even to get water. - Outside of the scheduled meals, there were very few passes to offer drinks to passengers - Entertainment system had great choices but the system ran with lag and lost frames every few seconds (not only in mine, but rather across the cabin)"
Cons: "They are lied about my hotel I was airport 12 with out room"
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Pros: "On time departure"
Cons: "No food at all, the same flight in the other direction had food."
Cons: "The boarding process could be more organized and more smoothly."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "Great flight, very attentive staff, gluten free meal was not very good. At all"
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "Everything was very good!"
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Pros: "I liked the crew and the attitude of staff"
Cons: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"
Pros: "From the top to the bottom, everything was excellent except for..."
Cons: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Pros: "So comfy... Great service. Wished the flight was longer b"
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Pros: "The service for my granddaughters was phenomenal."
Pros: "I was given an upgrade to business class as the flight was relatively empty :)"
Pros: "Economy seats still comfortable"
Pros: "Amenities and food, customer service."
Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Pros: "The ariplane, movies"
Cons: "The check-in staff"
Cons: "I had a 3 hour layover in Auckland before my connecting flight to Queenstown on the South Island. Quantas delays in Melbourne wiped that out forcing me to pay $500 NZD for a later flight on Air NZ. After contacting with Air NZ customer service and explaining the circumstances, they reduced it to $100 NZD. Pretty cool. Quantas basically said that since I had purchased a rock bottom priced ticket I should take a flying you know what at a rolling donut."
Pros: "seat comfort"
Cons: "breakfast, coffee"
Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Cons: "After a three hour delay and missed connection and rebooked flight, that is when the service declined. We went through 4 different lines in the Dallas airport, almost missed the rebooked flight due to miscommunications and shuffling of where we were supposed to be. And now delayed luggage."
Pros: "Crew were wonderful"
Cons: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Pros: "Everything was great"
Cons: "Slightly more legroom"
Pros: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Cons: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"
Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Cons: "ruin my seat arrangement for no reason! We were traveling as a family of 7 (2 grandparents from each side, my husband, my 4 year son and myself). We paid $30 per person per seat so that we could sit together and watch out for each other because some of the grandparents are in their 80's. However, when we checked in, we found out all our seats were re-arranged and in the worst possible way! Our 4 year old child was assigned in middle seat no where near my husband or myself. In addition, the family was divided in half, separated by the service station. I had switched seat so I can sit with my son but my husband had to sit at the other side of the service station to take care of the other half of the family because they do not speak English. I was left to attend to my 4 year old son by myself, which was hard to do. what bothers me the most is that there seem to be no obvious reason for them to re-arranged seats in such a devastating manner - it was not a full flight at all. I saw quite a few empty seats in the back. We spoke to the woman who was the head of the stewardess about the problem upon boarding, she said she would try to see what she could do, but she never got back to us at all. The seats were horrible seats for a few reason. First, there were a lot of traffic and noise from crew and other passengers because they were next to the Service station. Second, we were always the last one to receive food service because of the location. This is a problem when you have 4 year old and 80 years old who were diabetics."
Pros: "Food was good. Crew was very accommodating."
Cons: "Very cramped seating. Trouble with iPad service."
Pros: "Super easy flight out of Auckland. Arrived in Nelson ahead of schedule."
Cons: "...the person coughing behind me..."
Cons: "Qantas is the source of unlimited frustration for us. We could not check in online, and it wasn't even possible to choose a seat before you got to the airport unless you wanted to pay a premium for it. To make matters worse, there is no transparency in the process; we had no idea what seats they were assigning us, or even whether the three of us would be able to sit together. And when we showed up at the airport, the last leg of my flight had been deleted from my itinerary (but not that of my family members). And guess what? They couldn't do anything about it until I was ready to get on that last flight! The crew were great, but all the behind-the-scenes aspects of Qantas were absolutely horrible. Two days later I'm still reeling from the experience. What a terrible way to treat customers."
Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"
Pros: "It was a good flight overall."
Cons: "Baggage arrived late."
Cons: "Nothing not to like"
Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."
Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Cons: "We did not make this flight"
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Cons: "This is the worst travel i've ever had. Got stuck in sydney because the first flight was delayed. I booked emirates and payed more to be on an emirates flight and to avoid flying with qantas. As qantas operated the first delayed flight i missed all my connecting flights and i'm still teavelling right now. Still in sydney. Never going to book through here again!"
Cons: "Seats very cramped with 6 children sharing seats invarea"
Pros: "Very good service"
Cons: "Food was very average for business class"
Pros: "Good crew service"
Cons: "Food was tasteless just warm and food servied don't reflect the menu."
Cons: "Would have prefered to fly Emirates."
Cons: "Stop sending me these emails. I didn't even take this flight."
Pros: "Good Food and ok services"
Cons: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."
Cons: "Purchased seats at front of plane and parent with toddler travelled get alone. Assured seats not at back of plane. But once on plane was the very last seats and no recline."
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Pros: "Crew were wonderful 5 stars."
Cons: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Pros: "Crew was friendly and lots of entertainment choices on the flight"
Cons: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."
Cons: "2 hours late leaving"
Pros: "Loved the leg room, kind attendants, great meals."
Cons: "The technology malfunctioned the entire flight. It was less than ideal."
Pros: "The on board staff were fantastic, very personable, helpful and friendly."
Cons: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."
Pros: "Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Pros: "Service is great and crew members are very friendly."
Cons: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
Pros: "It was a safe flight."
Cons: "I have flown Qantas several times across the Pacific and have had much better experiences on the longer flights. Everything was delayed, the plane was small, and the food was pretty bad, even by airplane food standards. I just expected more given what I have come to expect from Qantas."
Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"
Cons: "Boarding was terrible. No announcement when it was late."
Pros: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Cons: "No complaints."
Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Pros: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Cons: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
Pros: "Good crew, spacious seats for economy. Good food."
Cons: "I wish they let us pick our seats, but they were assigned."
I can't honestly describe this flight because my partner and I were unwillingly kicked off of it. We paid full price for our tickets and were confirmed and on time for our departure. However, we were not given seat assignments. When we went to the boarding gate to remedy us, the attendant literally shooed us away saying that the flight was overbooked and we were in standby. After boarding ended, we watched as people who were late for the flight were allowed to board. Then, all of the other standby passengers except my partner and I were permitted to board. As the plane departed the attendants repeatedly told us that "this is how airlines work"--which is to say they overbook us and our flight is not guaranteed. We were reimbursed a payment that wasn't even a quarter of what the flight originally cost us. We were also out up in a hotel room that we were told was downtown--it was 3 miles from the city center with no access to a nearby train. Today we were forced to go through security and passport check all over again for a flight we have been wait listed for. So we had to make this torturous trip back to the airport to hang in tedious uncertainty. I'm not sure when and if we will get home. I'm not sure how many times we will have to relive this airport check in and rebooking nightmare. Lufthansa is hands down the worst airline I have ever flown with and I would not recommend them to anyone.
Cons: "Beef main course overcooked and dry."
Cons: "There were a couple of flight delays. Other that that, I love Lufthansa."
Pros: "The crew was wonderful and as far as airplane good goes, it was great."
Cons: "Leg room"
Cons: "Flight delays were unimaginable"
Pros: "Great selection of entertainment"
Cons: "Food was not what I’m used to on Lufthansa"
Pros: "snacks and entertainment"
Pros: "Nice comfortable flight"
Cons: "Crew was not necessarily warm or curteous"
Pros: "Flight was almost on time, boarding is always cumbersome but personel very helpful"
Cons: "Too many extra charges now, especially baggage. Breakfast was skimpy and no consideration for health"
Cons: "The four hour delay which made me miss my conecting flight causing me to spend an entire day at the airport waiting for a available flight making me miss a portion of the travel tour I booked"
Cons: "The last rows are too near from the toilets or perhaps they weren’t clean when we left Washington"
Pros: "Crew. Courteous, engaging and supportive, of-course with a smile."
Cons: "Nothing on this flight"
Pros: "Smooth flight"
Cons: "Entertainment was not functioning properly..... only one side of the head phones worked."
Pros: "Treated passengers well - even those of us in steerage. Food was excellent and entertainment options plentiful. Coach is still coach, and it’s hard to settle in for a nap. So, if arriving rested is important to you, spring for business class."
Pros: "- Excellent service, food and entertainment. - Pilot compensated for the delayed take off"
Cons: "- The take off was delayed and we stayed in the plane for over 1 hour - When we landed we waited in the plane for over 40 min until we got to the gate"
Cons: "I was transferring from an international flight and was not able to check 8n online, thus I didn’t get to choose my seat. I ended up squeezed in a middle seat next to a man who was served a lot of alcohol and took up more than his share of room."
Pros: "Very well organized."
Cons: "Not Lufthansa but United."
Pros: "Great crew. Ontime. Great online check in process."
Cons: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."
Pros: "Food and boarding"
Cons: "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"
Pros: "Great service. Friendly and accommodating."
Cons: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Cons: "Got to pick a seat when signing in"
Cons: "Waited an hour after boarding in the plane."
Cons: "Can’t tell you anything- missed connection"
Pros: "Crew did a great job making up time for late start"
Pros: "Worst food ever. Stewardess could not figure out where my seat was . Seemed unfamiliar with the plane."
Pros: "I fly constantly -This was my first time on Luftansa & this is my go to airline from now on. I was flying coach & I felt like I was in first class. (Although nothing beats first class international"
Pros: "I always try to fly with Lufthansa when I do go to Germany to visit my family. At times they might be more expensive then others but you don't pay extra for everything. Also I got a great price at Kayak. The service was excellent and I do love the fact that Lufthansa is now flying directly from Denver to Munich makes it so much easier."
Pros: "They were nice"
Cons: "They were good"
Pros: "The crew was nice Checking was quick and painless Entertainment had a limited options but good"
Cons: "Very limited food options. I get it is not first class but not everyone likes only chicken or fish"
Pros: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Cons: "Late flights are never good."
Cons: "Not there. Still in germany"
Pros: "Munich airport is very nice and clean."
Cons: "The plane was late arriving and we had to sit on the tarmac after we got to Frankfurt for a while which made us only have 15 minutes to go through customs and get our connecting flight. The staff would not let us get off first on the plane even though I told them we were very very late. Ridiculous to have to wait for people to stand in the aisles and get their baggage from above. This makes others late and very inconsiderate. Charge people that use the overhead compartment!!"
Pros: "Attentive crew. Smooth flight!"
Cons: "All good"
Pros: "I like the friendliness of Lufthansa staff - on the plane and off the plane. This is definitely one of your strongest points Lufthansa!"
Pros: "It was so much better in all ways from the United flight we had from Newark, NJ to Milano."
Cons: "It was IMPOSSIBLE to check in 'on-line' at my cousins the day before or even that morning. We wasted an enormous amount of time trying to do that, rather than walking & talking & enjoying each others company, the first time we've seen each other in 12 yrs."
Pros: "Shortness of flight from Genoa to Munich"
Cons: "Layover following"
Pros: "Takeoff was on time and efficient."
Pros: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Cons: "12 hour long flight from Frankfurt to LA was exhausting."
Cons: "a member of the crew took my carry on luggage and I never had it back"
Pros: "SAS and BA can do better"
Cons: "No boarding advantages as a star alliance silver member."
Cons: "I had ordered muslim meal but was served vegetarian (meatless) meal instead. Muslim meals can be served with halal beef,chicken, mutton or fish / seafood. Food served was substandard and tasteless."
Pros: "The idea of flying your airline and passing through Frankfurt"
Cons: "Terrible communication, scheduling, and handeling of both passengers and baggage. Worst management of any disembarkation and flight cancellation ive experienced"
Pros: "Smooth Ride Stewardesses"
Pros: "On time, smooth and professional. Didn’t have food or entertainment so can’t rate those."
Cons: "I was travelling as a connection following a long haul flight from Australia and was desperate for a cuppa but had no money or English bank card and didn’t want to incur huge fees to use my Oz card so was disappointed there was no complimentary drinks."
Cons: "HHad to pay for even basic drinks No entertainment"
Cons: "Having to pay for tea, coffee and water is outrageous Flight late."
Cons: "Seats were very tight for economy, luckily we were in the emergency seats."
Pros: "We could reschedule it. But only a week later."
Pros: "I’m always impressed with the friendly and caring nature of the British Airlines staff. They always go the extra mile (or km) to make sure that you’re happy."
Cons: "The food, but who flys for the meal"
Cons: "Once we got off the plane we had to go through security again and then rush through customs to get to our connecting flight. Customs agents wanted us to have our landing cards filled out before we got there but the crew on flight didn’t give passengers landing cards to fill out prior to landing and customs didn’t even have pens for us to fill our our forms. Super unhelpful and rude. Then our flight was delayed two hours which caused us to miss the train we needed out of the airport to West Jesmond. Thus forcing us to take a cab that was horrifically expensive. Super bummed on heathrow and British airlines. Would not travel through heathrow again."
Pros: "Flew from Gatwick - good airport"
Cons: "Too many children on board"
Pros: "The crew did their best to minimize delay"
Cons: "Flight delayed, arrival very late night. No snacks, drinks , only to purchase. Like a low cost airline"
Pros: "On time, very pleasant and helpful staff"
Cons: "Flight delayed three hours missed connection in London Encountered train strike which could have avoided if plane was on time."
Pros: "The ride was very smooth! Pilot did a great job!"
Cons: "The leg room and ovearall size was very small. My husband couldn't fit his knees in ."
Cons: "The unpleasant unhelpful staff"
Pros: "It was good."
Cons: "Missed flight due to incompetence"
Cons: "Food look and taste like cat food"
Pros: "One of the staff members at the gate was very courteous and kind when we were late to the counter."
Cons: "At the check-in counter, there were two lines. One that showed Madrid and one for last minute flights. It appeared to be the same line where others were waiting for flights that left at the same time. We were standing in line for 25 minutes for check in before being told it was the wrong line. There was a charge even beverages, which was unexpected."
Pros: "I loved the safety demonstration video it felt like watching a movie and got everyone’s attention. Simply amazing and glad to see a lot of diversity. Flight crew were amazing too. Am Gobsmacked wow"
Cons: "None at all"
Pros: "Crew helpful"
Cons: "Security v rude - never like that efoe"
Pros: "Deserts were really good"
Cons: "Would be great to have Healthier snacks inbetween the meals"
Pros: "Flight was good, delayed by 25minutes though,"
Cons: "Jfk terminal 7 is the WORST!"
Pros: "Was able to get a bulkhead seat. Wheelchair staff were very efficient at LHR and TPA. Wheelchair helpers were very efficient and friendly."
Cons: "The there was not a legroom class (or bulkhead seat)that could be pre-specified. I do not really care about other extras extras for premium economy. It is critical to me that I can physically fit into the space between my seat and the one in front."
Pros: "Nothing, I never had the opportunity to board"
Cons: "We had a quick trip planned to the go to London traveling from Amsterdam with British Airways. We were able to check in without a problem, but getting through airport security took a substantial amount of time, which caused sever delays getting to the gate. Once at the gate, we were told that we could no longer board the plane as the gate had already closed. Even more shocking, the service people told use that our entire itinerary (AKA our return flight) was cancelled as a result of this. You can imagine our frustration as we had tickets in hand looking at the door to the plane that we would have been allowed to walk through had security taken 5 minutes less. In the states, if airport security is holding you from missing your flight, this is communicated with the airline and proper arrangements are made. Unfortunately, this was not the case, forcing us to buy a new (last minute) ticket and losing a lot of money."
Pros: "I had an Indian inspired chicken dish. It was the first time I have ever enjoyed airplane food. Nicely done."
Cons: "I was lucky and got an emergency isle row. Even so, I am not a big person. I'm a 25 year old athlete. And I find the seats are getting tight. My shoulders are right at the edge. This isn't a condemnation of British Airways specifically, more a criticism of all airlines. This sardine style seating is a trend I'd like to roll back or at least halt."
Pros: "I liked how quick it was."
Cons: "It was odd going from the terminal, down two flights of stairs, out into a wry crowded bus to the plane. Then the people unloading out bags took close to an hour and kept switching baggage carousels and confusing everyone."
Pros: "The plane was new and the seats were gorgeous!"
Cons: "No snacks were provided."
Pros: "Crew was excellent"
Cons: "Food selection is terrible. Plainer, simpler foods that appeal to more people would be preferred. If you want to attempt to serve 5 course meals, that is fine, But, please have normal backup foods. In fact you would save a lot of money buy not putting seeds and grapes in the salads, buying plain white/wheat rolls with no seeds, and much simpler appetizers/desserts. I saw a lot of food being thrown away. Mine included. If you are trying to force people to buy food before they board, you have succeeded. TV displays and remote were very poor compared to your competitors."
Cons: "You lost our bags..."
Cons: "No good provisions for infants"
Pros: "flight crew were very friendly and mostly helpful, except when they could not locate my meal, and i ended up getting about half of what the other diners got."
Cons: "boarding seems intent of creating class divisions. it may be useful for profitability, but it seems quite weird in today's world. food was significantly worse than the food on another flight i had taken the same day, delhi to london. seats are a bit janky and we had problems with the seat ahead reclining too much and not being able to be held upright."
Pros: "British Airways certainly has slipped. Very mediocre service."
Cons: "Didn't tell us if/when we would be eating. I called for a flat attendant twice, with no response. When I pointed this out, she said that she knew they would be coming through the cabin with drinks, so she didn't bother to respond. Just so long as it was easy for her..."
Pros: "I liked British airways check in procedure and luggage handling"
Cons: "The whole flight was boring, no entertainment. Seats are not comfortable, they use very horrable water to make tea... I wish I didn't pay for it but I you have to buy what you eat, that's not nice on a commercial airline"
Cons: "flight was cancelled and they abandoned us"
Pros: "The flight out of cairo to London was ok , but from London to Boston was quiet annoying being seated facing wall reverse side. For 7 hours"
Cons: "I had with my son 2 business class centered seats at last row no22 ,which were the reverse side of the regular flights facing the wall for 7 hours . The chairs were quiet uncomfortable & couldn't be classified as business class . If i knew this earlier I would have changed to another airline or at least sat economy facing the regular direction ."
Cons: "No food, even water, without charge"
Pros: "Arriving safely."
Cons: "The temperature was annoyingly hot on board."
Pros: "For economy class it was good seats (bulkhead), the crew were nice, and the food was good."
Cons: "The tiny screens for movies were awful. Worst of all, the horribly loud voices that nearly break eardrums when the crew comes on during the flight was both painful and annoying."
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Pros: "Clear boarding, polite crew and a terrific set of films and TV shows."
Cons: "6ft 2 frame in economy was very tight and aisle seats have little space next to entertainment base stations. Food was acceptable, no more."
Pros: "All round professionalism. Entertainment good, and versatile, music as an option a sound idea was able to listen to one of my favorite type of music jazz, for the entire flight."
Pros: "Great customer service"
Cons: "One of BA system was down which did delay us"
Pros: "Got there in one piece."
Pros: "For long flights, a 3 hours delay made it a painful journey"
Pros: "solid experience with on time performance"
Cons: "London Heathrow security from my incoming international flight to my connecting flight was hostile, confrontational, and bewildering. Layout of terminal is ridiculous, with far too many chokepoints for foot traffic, far too many people, too few public seating options. Felt like a prison."
Pros: "Was upgraded to business in my first leg."
Cons: "The flight was late, so I was going to miss my connection. I do not appreciate having to wait three hours just to get a new route, and much less the Iberia staff working "on behalf" of British Airways, blaming BA, the system and what not, and being unable to answer straightforward questions such as, Can you give me the confirmation number for the last leg of the flight so I can get a boarding pass in the United Airlines app. Uncommonly ignorant (I speak Spanish as my native language, so that was not the barrier) and uncommonly rude."
Pros: "The cost for three tickets were better priced using your service, rather than BA direct."
Cons: "The aircraft did not have any food on board, due to some difficulty. They were offering food vouchers at the gate once we landed. That never happened. It could have been useful as I was travelling with my two sons. Heathrow is expensive for breakfast."
Cons: "food, though i liked breakfast (dim sum and fruits including guava)"
Pros: "The dreamliner from JFK to China was a real pleasure the plane and crew were excellent food not really to my liking but ok,"
Cons: "i had a hard time with their english, but it is better than my Chinese"
Cons: "Should have leg rest and phone charger outlet"
Pros: "The 737-800 was comfortable for the 3-hour flight."
Pros: "I was expecting less and China Southern delivered a very good experience on their.international flight from Auckland to Guangzhou. I was able to meet up with my son who flew them from SFO and fly on to Cambodia together. Guangzhou airport is stellar, clean, spacious, and transit was comfortable. Will flutter again with confidence."
Cons: "The usual complaint thatevery airline's economy seats are just too small."
Pros: "The crew members are excellent."
Cons: "The food options and the took off time."
Pros: "Planes are newer and clean. Seats are okay. The IFE system is great!"
Cons: "The food is below standard. For a globally resurgent airline, CZ should focus on serving international cuisines for the global population it is now serving."
Cons: "Leg room in economy is tight"
Cons: "We had to stay overnight in Guangzou because our connecting flight to Los Angeles left already coz of delays."
Cons: "The crew has difficulty communicating in English which makes even a small request stressful."
Pros: "Fligths were on time"
Cons: "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
Pros: ""Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."
Pros: "Service and aircraft fleet."
Cons: "Most flights delayed for no good reason. Miss connections on both legs of our round trip to India"
Pros: "CS did offer Priority Business class immigration and lounge"
Cons: "Booked 6 months in advance, at counter for return was advised that they had over booked and wanted to change my flights. All my reservations pre made with transportation and hotels, they want to change on day of departure???? NO! NO notifications, terrible counter service. No entertainment offered!!!"
Pros: "Food, entertainment, solid"
Cons: "Flight got rerouted to Chicago because of snow. Airline abandoned us for almost 10 hours. No one knew where to go, what to do. That part was horrible after a 15 hour flight."
Pros: "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
Cons: "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
Pros: "Ontime departure"
Cons: "Nothing special. Entertainment system was intermittently working requiring reveal reboot. Food just average or perhaps slightly below. Customer service was fair but not to the caliber of other Asian airlines (e.g., Cathay Pacific)"
Pros: "Great staff, food, comfort. Very clean toilets."
Pros: "Crew are always good on CS. Ontime pretty much too which is a blessing."
Cons: "Still the quality or food and beverage selection is below the standard of other airlines. Perhaps a small spend increase by the airline on the quality will offer big gains. Entertainment has actually gone backwards. I have been flying this airline for years and it was good ! Not now seats are a little uncomfortable with not much padding."
Cons: "seats didn't recline as much as they should have been able to in the space."
Pros: "I could not fault my journey with your Airline at all. I was very pleased with your staff and your service throughout both of my Flights. I shall be very pleased to travel with your Company again and would recommend you to all my Friends and Family."
Cons: "There was nothing i did not like."
Pros: "The flight service was excellent and very attentive."
Cons: "I don’t eat airline food but if the quality of the food in the economy section got better, I might try eating it."
Pros: "Penty if room.plenty of staff on board"
Pros: "It was fast and we got water. The pilot flew well through the turbulence."
Cons: "Unhealthy snack. Offer something fresh instead of cookies."
Cons: "I was transferred to Guangzhou first without prior notice."
Pros: "That I got on the flight. That it was cheap."
Cons: "That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again"
Pros: "Everything was great overall."
Cons: "The overall experience was horrible. As a start - even though we bought the ticket via China Eastern, they claimed no responsibility over the tickets, since it was operated by China Southern. We were re-directed to them to complete the check-in process. The flight was delayed by 5 hours, without fiving no explanation to the customers or any direction at all. The flight was supposed to depart at 9:15 in the evening, at midnight the status on the boards at midnight was still "check in" and the team at the desk were not cooperative at all. Tgank you."
Pros: "Airplanes are new"
Cons: "No amenities"
Pros: "Help And pleasant staff"
Cons: "Poor quality entertainment screen"
Cons: "I want to receive info about reimbursement"
Pros: "The only positive thing was that the flight was on time."
Cons: "Cabin crew was largely absent. The seats were small and there was no legroom. The food was mediocre, but edible. Alcoholic drinks were limited to a red wine, a white wine, and beer, none of which were good.The bathrooms were quite dirty, though that is more a reflection of the passengers than of the crew."
Pros: "Good service, very pleasant cabin crew and a very smooth 787 flight. Good food."
Cons: "For a modern plane the seats are very hard on an eleven hour flight Having flown China Southern before on this route I brought along a memory foam seat squab this time! Very impressive is the transit hotel accommodation provided free for transits over eight hours."
Pros: "Comfortable seats"
Cons: "The food"
Pros: "The ease of boarding and the room in the overhead bins."
Cons: "Broken entertainment system in seat 44E. My family didn't get to sit together for the 15+ hour flight. Then they ran out of food options before they reached us (no more omelette, only a Chinese food option)"
Pros: "One leg of the flight was a dreamliner."
Cons: "Food was the worst I have had in memory. Crew are also the worst I have experienced in memory."
Pros: "Punctual departure, early arrival. Cabin crew was very attentive. Plenty of drinks to keep hydrated. Lots of movie and entertainment choices."
Cons: "Seat cushioning was worn out...not so comfortable for a long flight. Limited leg room. Unless you were seated at the beginning rows of the food service, there was only one food choice left. Also ran out of snacks for the back rows."
Pros: "Additonal transit stop not mentioned on itinerary. No through check -in for luggage was disappointing Vegetarian meal not available evn though it was requested much in advance"
Cons: "food was horrible"
Pros: "The planes are new."
Cons: "They don't allow cell phone use in airplane mode at anytime during the flight. China has a law against cellphone use on planes and they enforce it in international airspace and over other countries's airspace as well. This is a violation of passengers' rights."
Pros: "Crew was friendly."
Cons: "Online check in is not possible when not booking directly with airline. Airline does not have kiosks for expedited airport check-in when not documenting luggage. Seats are the most uncomfortable I have flown in, which is specially important on 13h+ flights. Personal electronic devices were not allowed anytime during the flight. Food was below air carrier average."
Pros: "I am trying to think of something positive to say but nothing is coming to mind."
Cons: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Pros: "Food was excellent, especially the beef tenderloin dinner. Crew was generally attentive and helpful."
Cons: "Initially seat would not adjust. Crewmember was able to fix it though."
Cons: "The flight is not allow cellphone and unable to provide inflight wifi."
Pros: "Crew was courteous , pleasant and freindly. Overall the service was excellent food etc."
Pros: "The crew was professional, friendly and courteous. Food and beverages were served regularly. The in flight entertainment was generous."
Cons: "Our seats were in the back of the plane and didn't recline on a fourteen hour flight. When we asked to be moved, we were told there were no other seats available, which was probably true. Our stewardess seemed to be understanding and offered us an extra pillow. However, we were not offered any other compensation for those seats that were purchased at the same rate as others in coach."
Cons: "It would be nice if WiFi was offered but not a biggie"
Pros: "Aircraft was in perfect condition. Clean and the boarding was surprisingly orderly. The disembarkation is a total zoo and the airline would be fined big-time in the USA if they allowed the passengers to move around the cabin while taxiing."
Cons: "The gate agents do a poor job of communicating delays caused by China's ridiculous Air Traffic Control system. If you don't use the free WiFi at the airport, you are uninformed/blind. Also, the Flight Attendants do not enforce the seat belt sign when taxiing. I don't accept that we should write this off as cultural differences. This is a major safety hazard and they need to step-up and enforce the regulations."
Pros: "On-time flight. Served food was okay. Entertainment syatem was above average. Flight attendants were nice and attentive. My entertainment console was not working and they lent me a tablet as a replacement."
Cons: "Not the airline fault but some passengers acted selfishly and not thinking about other passengers."