Daily cleaning, installation of cabin HEPA filters on flights from Auckland to Hamburg
There are no direct flights from Auckland to Hamburg. The quickest journey takes 29h 40m.
If your flying dates are flexible, you should consider flying to Hamburg on a Tuesday, as we generally find the cheapest rates on that day for this route. On the other hand, Thursday is the most expensive day to fly from Auckland to Hamburg. For your return ticket, we recommend flying on a Thursday and avoiding Tuesdays for the best deals.
On your way to Hamburg, you’ll fly out from Auckland Intl. You’ll be landing at Hamburg.
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KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Hamburg from Auckland is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Hamburg with an airline and back to Auckland with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hamburg from Auckland up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Pros: "The service, foods , sack ,"
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Cons: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Pros: "The crew service is good. Not great, but still above average from other flagship carriers."
Cons: "The seat (B787-10) is so cramp!!!"
Pros: "I always like Singapore Airlines. They should continue to be the best."
Cons: "Some flexibility to select food choices even if we book the flight in short notice."
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"
Pros: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Pros: "Seats were good"
Cons: "Food could have been better"
Pros: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Cons: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."
Pros: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Cons: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Pros: "Movies selection was great."
Cons: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Pros: "Amazing service!"
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Cons: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Cons: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Pros: "food. schedule was on time"
Pros: "The service crew served us well. They are friendly and helpful"
Cons: "Too many Indian movies"
Pros: "friendly staff top Service top Inflight"
Cons: "old aircraft, no usb or power point charging. choice of 5 movies"
Pros: "everything are okey"
Pros: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Cons: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Pros: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Cons: "It would be great it the seats were leather so that plane would feel more cleaner."
Pros: "Amazing service and comfortable lay flat bed"
Cons: "Seats were bit hard without proper head rest.entertainment kiosk was not working."
Pros: "Great service always"
Pros: "Everything great personnel"
Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pros: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Cons: "Really nothing. I loved flying with them."
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pros: "Exceptional service!"
Cons: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Pros: "It was a standard flight"
Cons: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"
Pros: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
Pros: "Airline was great"
Cons: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Pros: "Crew and entertainment"
Cons: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Cons: "Cabin too hot"
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Cons: "Delayed my luggage. Still waiting for Emirates to call me after 2 days"
Cons: "Not much food to eat."
Cons: "We stayed a long time in plane before take offf... Although I am a petit size snd was uncomfortable with my chair..They missed my meal.. I waited and wSited and nothing came up.. when i askef the crew, they said they served it alreafy without me noticing it, without any other explanation..or appology.. and it was too late to get me one.. It took time yo receive our bags as well it was mire than thd average waiting time."
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Cons: "luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage. at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it so many hours wasted, not to mention the anxiety and frustratioon How are you going to reimburse all this ????"
Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"
Cons: "Food was not awful and most item not available in Fist Suites"
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "The staff - every one of them - was pleasant, helpful & knowledgable. Great combination - makes for a terrific flight! The food was really delicious. All 2 desserts we had were in the category of Spectacular! Stickey toffee pudding was off-the-charts fantastic! Chocolate Mousse was terrific and the lemon pie (?) was awesome. I would love to know the baker or confectioner of your offerings so I could purchase from home! Nice touch . . . offering hot steeped tea poured & ready to drink."
Cons: "Boarding seems so disorganized and is doesn't need to be. There were no clear directions for boarding categories which would have helped n the States because we are so used to following a simple procedure. More than that is needed in Athens where the V formation usually rules when talking about lines. Once on board, we were not served anything until @ 90 minutes after takeoff. If people didi not come on board with a drink - that is a long period of time to wait!"
Pros: "The ICE entertainment program & the food"
Cons: "my TV screen didn't work"
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "Movie choices"
Cons: "Checkin services Staff attitude"
Pros: "Responsible and attentive crew. Food was adequate."
Cons: "5 hours delay on the tarmac (before take-off) as 2 wheels had to be changed. 110v power plug points on the seats were not working."
Pros: "The crew was incredibly welcoming and supportive. I was traveling with my daughter and they were so sweet to take pictures with her and bring her to the cockpit. The plane was state of the art and our flight was early. Now I see what everyone means when they say flying with Emirates is flying with among the best. Thanks Emirates."
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Cons: "The boarding process could be more organized and more smoothly."
Pros: "The in-flight entertainment is very good."
Cons: "For in-flight service call to flight attendant, it took 30 mins for response, and in the meantime two attendants walked by and waved me off. The next time I asked an attendant for water, he said sure he would get it, but he never showed up. Their water & juice service is not adequate for long-haul flights. Dubai has poor air quality, which might be bothersome for a long layover."
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Pros: "My complete stars goes to the crew members. The best in the airline service. Next is the food, amazingly good."
Cons: "Didn't expect the tv systems to be so bad. I couldn't watch even one show. The enertainment system hanged and was stuck during the whole journey. The seats were dirty and wasn't kept clean"
Pros: "Efficient, clean, friendly"
Pros: "Its a 14 hour flight and there were some seats open so we were allowed to feel free and use them just so we can sleep better if we wanted to...."
Pros: "So comfy... Great service. Wished the flight was longer b"
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Pros: "Unlike most reviewers, I never have a good experience with Emirates.However, Crew (this time) was very accommodating and did their best to make this a comfortable trip."
Cons: "Boarding was delayed about 45 minutes. We were called to board but left standing in the tunnel while ground crew cleaned. We began to taxi and people were still storing their luggage and walking around."
Cons: "When we landed we had to take the bus"
Pros: "The service for my granddaughters was phenomenal."
Pros: "Economy seats still comfortable"
Pros: "Amenities and food, customer service."
Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Pros: "The ariplane, movies"
Cons: "The check-in staff"
Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."
Pros: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Pros: "Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate"
Cons: "Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice"
Pros: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Cons: "We were packed like sardines! My flight made me want to retire from traveling!"
Pros: "I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line."
Cons: "It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined."
Pros: "Nice and attentive crew Big a330 plane with great business class"
Pros: "Seats very comfortable; real feather pillow! Everything was on time."
Cons: "Breakfast consisted only of sweet items -- I didn't touch it."
Cons: "One hour delay. Last minute change of seats."
Pros: "The flight waited for us as transit after delay of the firs flight from Munich"
Cons: "1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained.."
Cons: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Pros: "The food was good."
Cons: "The boarding process need improvement. The sits are very tight."
Pros: ";Flight attendants very attentive;"
Cons: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Pros: "Nothing stood out"
Cons: "Nothing Stood out"
Pros: "Customer service is excellent."
Cons: "We didn't fly to Zurich. Instead, we flew from Berlin to Frankfurt to San Francisco to San Diego. Although the alternate airlines did a fine job and we had nice flights thanks to them, we only found out about the change when we arrived at the airport and it caused us multiple inconveniences throughout the day. Our flight from Berlin to Zurich was scheduled to board at 9am, so we left our accommodations at 6:30am so we could arrive at the airport around 7am. It was a rushed, hectic morning and we stayed up late preparing for it the best we could. When we arrived and found out our flight was canceled, we learned our new flight wouldn't board until 11am. So we rushed for no reason and had to spend a considerable amount of extra time at the airport that we could have spent enjoying coffee one last time at a local cafe or something. We planned to fly straight from Zurich to San Diego so we could participate in an interview for our Global entry application (which you can only do when arriving in the US from an international flight). Because we had a brief layover in San Francisco instead, we had no time for this and were unable to do the interview when we arrived in San Diego because it was a domestic flight. The change also caused issues with our luggage. We're not used to checking bags when we fly OR flying internationally with layovers in the US, so we asked the agent at the Swiss desk in Berlin how it would would with both of those aspects in our travel with the itinerary changes. The agent told us our luggage would follow us all the way to San Diego and we didn't have to worry about it. However, we learned once we got to San Diego that our bags were left in San Francisco because apparently we were supposed to pick them up and recheck them, but we had no idea. It was a huge bummer and we wish we would have had more control over our itinerary that day. People book certain flights for certain reasons and need to have a say when their flights need to change."
Pros: "Crew very courteous as usual"
Cons: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Pros: "The plane wasn't totally booked and very clean"
Pros: "I love SWISS"
Cons: "The touch screens are outdated and difficult to operate, especially when it comes to games"
Pros: "Good flight with Swiss friendliness. They even passed out food (sandwich) during this very short flight."
Cons: "Nothing, really!"
Cons: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Pros: "Great service & lots of room to sleep"
Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Pros: "Very professional!"
Cons: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Cons: "See comment above. Zurich airport transfer desk was not staffed by Swiss air staff. Made resolution of missed flight more difficult. Also was not informed till I checked in at San Francisco that my bag would probably not arrive at the time I arrived in Geneva."
Pros: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Cons: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."
Pros: "Great Food and very pleasant personnel."
Cons: "Choices of music and movies."
Pros: "Relaxed check-in"
Pros: "good food, excellent entertainment selection"
Cons: "late boarding, late take off, missed my connection"
Pros: "Not anything to rave about. The in-flight entertainment was bland - fortunately the flight was only 2 hours. There were various TV screens that could be seen, but no way to listen. In this case it wasn't a loss because I noticed that they were showing cartoons, even though there were no children on board. The snack was a simple sandwich, a little smaller than the size of a hotdog bun. Supposedly it was an artesian Swiss sandwich, but I think they could have done better. Overall, I'm happy with Swiss Air, and would definitely fly with them again."
Pros: "I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!"
Cons: "Nothing to complain about"
Pros: "Very accommodating"
Pros: "Food and entertainment"
Cons: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."
Pros: "crew was friendly, little snack was delicious"
Cons: "Just before landing in Zurich the flight attendant started to announce the gates for flight connections. I was on tight schedule trying to make my connection to Amsterdam. He first started to give my gate number, but then said there won't be flight to Amsterdam until the next day. I was very worried. When landing it was very difficult to find anyone working for Swiss to assist me. Then someone told me that my flight would be leaving in 3 minutes. I asked to be rushed through line, but everyone said not too worry because plane would wait for me. When I arrived at gate there was no one there. Then it took quite a while to find another Swiss employee to help me. There seemed to be a lot of confusion."
Pros: "Even though the flight was delayed, everything else about it was great! Newer, more comfortable seating than the plane from the US to Europe, excellent food and service, no complaints about the in-air experience."
Cons: "The flight was delayed most likely because of inefficiencies in the passport check / boarding process, some people got confused, waited in the boarding line, then had to go back in queue in the passport check line. Last person walked into the plane 10 min after the scheduled departure time, as a result the airport delayed our departure by 50 more minutes."
Pros: "Food, service,"
Cons: "Checking in we had a nasty representative, but other than that, all was well"
Pros: "Professional and polite crew and comfy seats."
Cons: "Boarding was a mess, late as usual and with no organization of any sort. Terminal E in Zurich has no air conditioning, so you wait in heat and no air. Also who came up with the design to put toilets upstairs where you ave to go using small and crowded hallways."
Cons: "They lost my bag and after 24 hours, still no word on whether it's been located."
Pros: "Very prompt and courteus"
Cons: "Baggage missing for three days. Communication poor."
Pros: "Friendly and attentive. The check-in person was willing to check to see that I had a reclining seat. Friendly and accommodating attendants good wine offered in economy, water offered several times during the 9:30 hour flight. Pilots changed Flt altitude to accommodate for turbulence."
Cons: "Very little not to like on this flight."
Pros: "The crew was attentive and great!"
Cons: "We have been without luggage for 1.5 days. We are being kept in the dark and not getting any help from Swiss Air."
Cons: "The seats."
Pros: "The entertainment consoles are great, plane is modern and clean, staff on board are very considerate and helpful. Flight left and landed on time and our luggage arrived intact. Everything that we paid for we got."
Cons: "The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. My much shorter girlfriend did not have this problem, and slept through the whole flight. SWISS only has one or two check in agents at LAX, and the wait was about 3hr to process the 300-odd passengers on our 777. I know they're only running a flight or two a day from LA, but I am sure there's a speedier and more efficient way to check us all in."
Pros: "Good was OK and crew were super attentive"
Cons: "On my return ticket from Vancia to SFO staff at the counter forced me to check in my carry on because it was 1 inch wider than the super narrow box and 11 kg instead of 8 kg which is allowed. However in the inbound trip SFO Valencia l was able to carry the very same carry one with the same weight on the plane. First, it's not acceptable to limit carryon to 8 kilograms for trips including transatlantic segments. I fly a lot with Delta / air France and they have higher limit as it should be. And second, criteria should be applied consostently across Swiss. Why is it no problem from SFO to Velalencia, but it is a problem from Valencia to SFO? Also, online check-in is horrendous and unacceptable in this day and age. SUPER slow and cracked a couple of times on my mobile device"
Pros: "The entertainment system"
Cons: "Direct answer is "nothing"; however, it should be noted that this not a Swiss Air flight. It was a code share on a United Airlines flight."
Pros: "Price was good, as they had a special offer"
Cons: "Everything. Next time I rather pay a bit more and fly easyJet."
Pros: "Even on this 70 minute flight they served a nice snack and drinks. Much better than the domestic (USA) carriers I have been on in recent years!"
"Flight was very good. Seats are comfortable and food and entertainment were very good. Crew is attentive and responsive."
Pros: "Great crew, clean bathrooms, second baggage free"
Cons: "Hot meals and different drinks available like coke or sparkling water, with payment if necessary ."
Pros: "Seat was ok."
Cons: "Better food! Food sucked this time around"
Pros: "Fast and easy."
Cons: "The new Istanbul airport is way too big and confusing. Its pretty but needs people improvement."
Pros: "comfortable seat, friendly staff"
Pros: "Efficient and on time."
Cons: "All fine."
Cons: "Boarding I was with my family but they didn’t give me the seats in one row my kids some where else my wife was in another seat and I was also so far from everyone That was not fair"
Pros: "Crew was good but could be better...timeing was very good."
Cons: "Food, entertainment"
Pros: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Cons: "There wasn’t anything that I can recall that made the trip unpleasant ."
Pros: "Lots of entertainment on the plane. Very clean. I like the personal touch of a travel Bag given and large head phones."
Cons: "The grilled cheese sandwiches. They've been in the menu for a while but my family does not enjoy them at all. Tuna sandwich on another flight was much better. Also lack of entertainment. They allow you to access it, then they turn it off. Is such a tease. Plane left late and kept us in very hot cabin."
Pros: "Nice to receive a tablet to watch movies despite not having screens. Good workaround."
Cons: "3 legs of my roundtrip were late by 30 min. crew was great however. Food was ok."
Pros: "I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless."
Cons: "Entertainment system not operational"
Pros: "Well looked after from start to finish!"
Cons: "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
Pros: "great selection of movies"
Cons: "heat, small seats."
Pros: "Easy boarding I didn’t have check in bags so it was really quick and easy.seat was okay"
Cons: "The crew were not professional at all.missing serving people,some would get a snack or been asked what to drink and some got skipped. There were not enough food."
Pros: "It went all ok except the space between rows"
Cons: "Slow service by crew and space between seats"
Pros: "loads of room, great entertainment system, nice crew and the food was very good too."
Pros: "Crew was top notch. Very friendly and accommodating. Always a smile on their faces. Arline was nice and clean. Long flight but comfortable. Keep it up and continue to improve. I will be a repeat costumer"
Cons: "no complaints whatsoever"
Pros: "Great plane--huge and new!"
Pros: "The only thing that I liked was that I got to spend time in Turkey which is beautiful and had friendly people outside of the airport."
Cons: "Customer service sucked! Especially in Amman and Turkey . No one would help you when you need it in the airports and their desks are not open long enough to get the help that you need in Amman. Also, when you ask the information desk at the airport in Amman to call someone from Turkish Airlines they tell you that they can't because they won't come. I hope that this feedback would be used to make the airlines better because Turkey is truly a beautiful place."
Pros: "Everything was good except boarding. Boarding should be from a proper gate rather than from a bus"
Pros: "Meal very good. On time."
Cons: "Audio for entertainment via ear buds almost indecipherable."
Pros: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Cons: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Pros: "The food and amenities were alright."
Cons: "It left late, the plane lost my friend's luggage for a day."
Pros: "Nothing. The flight never happened coastumwr service was very bad"
Cons: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Pros: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Pros: "Everything except they always arrive late. The food served was actually good. They have cut back on the food and beverages which they serve. But unlike Delta they serve more than water."
Pros: "Once again an extremely enjoyable experience. will continue to fly Turkish air"
Pros: "Love the food and confort"
Cons: "Never got window, i lost a connection because the delay in NY and i had to wait an entire day, lost one day of my vacations"
Pros: "I just wanted to take a moment to thank you guys for the affordable luxury that your airline brings to the everyday traveler. Your food is delectable and your service unmatched."
Pros: "I enjoyed the food service, the hot towel, and the amenity kit.Turkish Airlines is the best out of all airlines I've flown."
Cons: "No personal air breeze, USB did not work to charge my phone, and the seats are a bit old fashioned small."
Pros: "Decent food & entertainment but that doesn't change the fact that my flight didn't actually go to my destination, which is the purpose of booking a flight after all, no?"
Cons: "Rerouted us to Adana without warning. No help in rebooking flights. No instructions as to what we were supposed to do. Had to stand in several very long lines - incredibly disorganized. Lost an entire day of my trip."
Cons: "It didn't happen and I wasn't notified"
Pros: "The service and the meals, even in economy class."
Pros: "the plain is good and there is a big space for the legs. the crew is helpfull"
Cons: "1. There was a delay on the flight from Barcelona to SAW (Turkey) of 2.5 hours. Turkish Airline didn't update us at any time what and why is the delay problem . Due to this, we missed the connetcion flight to Tel Aviv.They took us to another air port(Attaturk) in Istanbul (1.5 hour driving) . They gave us only food vaucher and no compensation for the overall delay(7 hours!!!) 2.Icoud not order a Cosher foo at all TK flights web sitr. WHY ??? 3.the Entertainment is very poor. only one movie and no subtitlse .Music is wired."
Pros: "Flight was on time."
Cons: "The food was poor. No choice and the same, cut-down beef meal I had several times before. I suggest the "cook" on board be dropped and the meals improved."
Pros: "Plane was new and clean. Food was fresh and tasted good. Entertainment included a wide variety of new movies and TV shows."
Cons: "Service was mediocre and poor at times. The staff did not communicate with the passengers. There was an hour delay in take off as we sat on the plane and no explanation. There was also some delay in landing which seems due to poor weather but not communication. They seem nice but could use better training."
Pros: "The food was good, the crew was very professional and friendly."
Cons: "The seats are too crammed and there's barely any room in the economy class."
Pros: "Wonderful food and service and movies."
Pros: "Entertainment center was great, also food was very good."
Cons: "In a 12 hour flight, it would be good to have a small snack between the 2 meals. The crew should improve their English level, specially when flying on a flight to the US."
Pros: "My seat was comfortable, the food and drink were good. In flight entertainment options were plentiful and satisfactory."
Cons: "Boarding started on time, but took far longer than necessary. Plane took off an hour after schedule which caused us to have to sprint through the Istanbul airport to meet our connector. And once we arrived in final destination, our baggage never made it onto the connecting flight.."
Pros: "Everything was great!"
Pros: "Entertainment was great"
Cons: "Lack of leg room; lack of air flow during entire flight and seats could adjust their own."
Pros: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals . Also the entertainment was quite good . They have big tv screen for each seat and have all sorts of shows and movies from international to hollywood . And have games for kids ... Overall i was very pleased with my flight ."
Pros: "Food was great and service friendly. They weren't stingy, either; even on the 3 hour flight you got a real meal. Boarding went smoothly, too. Transfer was easy. In flight entertainment had lots of good choices."
Cons: "The seats were too small with too little leg room. I'm not that tall, only 5'8", but I could not barely get the headrest up to my height, and my knees still touched the seat in front."
Pros: "The company gave us a hotel for the layover."
Cons: "Seats uncomfortable"
Cons: "The TVs did not work on my flight from Istanbul to Hamburg. Not only my tv but others on the plane kept saying it was an "error" do to a seat readjustment. Also it is so hot in the Turkish airport especially in the 300 gates. It made boarding miserable because there was so many people."
Airlines flying from Auckland to Hamburg have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Auckland to Hamburg
Masks required on board, masks provided on flights from Auckland to Hamburg
Social distancing seating
Middle seats unavailable to book on flights from Auckland to Hamburg
Testing for antibodies, testing for symptoms for flights from Auckland to Hamburg
Waiving of change fees. Search flexible flights from Auckland to Hamburg