Cons: "Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein"
Pros: "All services were superb. From boarding, food, to bye bye from Crew very unique. Good team"
Cons: "Every was excellent"
Pros: "Direct flight. Crew was good. I got home alive."
Cons: "The crew made far too many unnecessary announcements and the sound system was friggin loud. Everyone on the plane jumped and cringed everytime there was another completely unnecessary announcement. The seating area in coach was also a bit crammed. The flight was full as were the overhead bins so i had to stow everything at my feet and there was barely any room."
Cons: "Got a flight delayed and missed my connection. Had to wait >12hrs for next flight"
Cons: "Arm rests don’t fully retract"
Cons: "Late getting off."
Pros: "Absolutely nothing."
Cons: "Lack of punctuality (90 minutes late, due to “late arrival of inbound aircraft” as per usua). Ever decreasing seat pitch so absolutely abysmal lack of comfort. Dismal snacks and drinks for purchase. Bus service at LHR rather than jetty."
Pros: "Pleasant staff, very poor entertainment systems, screens too small and kept needing to be reset."
Cons: "Poor entertainment systems Plane too cold Only 1 meal Ran out of gin for the second flight in a row"
Pros: "We did not crash and we even were on time"
Cons: "Terrible service. I had to return my tray 2h after lunch since no one had picked it up. Ice cream stick melted on me because the crew had been chatting too long... A/V choice was reduced to very few for movies and I could barely see the screen anyway. Sound was awful and plug unreliable... Besides that, ti was not a bod 9h."
Pros: "On time, all the staff were lovely at the terminals and on the plane"
Cons: "All goid"
Pros: "Helpful staff, very pleasant flight and even arrived early!"
Cons: "The fact that you had to buy even water."
Pros: "It c was fantastic"
Pros: "Food was pretty good."
Cons: "The aeroplanes. Ran out of water shortly after takeoff. So no coffee or tea."
Cons: "Late arrival from Helsinki caused issues. Transit from Terminal 3 to Terminal 5 was problematic. Boarding from a bus is never a positive."
Pros: "personnel extremely courteous, helpful and looked like they enjoyed their vocstion."
Cons: "not being able to check bags thru entire trip from gerneva thru London to lax. had to travel thru customs etc to get backs and then travel to terminal 2 from terminal, awful experience. made connecting flight by 15 minutes."
Pros: "Easy boarding, friendly crew."
Cons: "Food and Entertainment"
Pros: "The 787 aircraft is better"
Pros: "The flight was before time on arrival"
Pros: "The crew was very considerate of the fact that we couldn’t order special meal, but quite willingly offered as food which is totally the opposite of our the previous flight"
Pros: "flight cancelled"
Cons: "flight cancelled because of fog,........ there was no fog"
Pros: "Leg room. Direct flight from Europe. Drink services were a lot better than our outbound flight."
Cons: "Plane was incredibly old for a long haul flight, with no power socket and extremely outdated TV's. Seats were dirty and small. We were in row 34 (middle of the plane over the wing) and when they got to us with the food options, they had already run out of the second choice on both occasions. On the first service, we asked the attendant if the food had any fish/seafood ingredients (due to allergies) and she said no. We then read on the lid of the food tray that there was a possibility of fish traces so my husband could not eat it. When we told the attendant about it she told us they didn't have anything else. Hard to believe there was nothing they could do, we've never experienced this issue before. We then asked another flight attendant if there was any food available for purchase but she said no. Luckily, she was able to find a vegetarian dish that my husband could eat. We're grateful that she found this as the next food service was not until 6 hours later. Sad that we had to ask again, we were expecting that they cared a little more. Overall, BA didn't meet our expectations unfortunately. This was a trip to Europe in which we took 4 BA flights and overall, the experience was of that no better than a low cost. Would have a hard time thinking of choosing this airline again."
Cons: "delayed and they charged for soft drinks"
Pros: "Everything was great , food was excellent and included clotted cream !!!!"
Pros: "Meal from Lagos to London was good"
Cons: "I don't know why spray was used on Lagos flight to London and London flight to Denver no spray."
Pros: "Very helpful and professional staff."
Cons: "My two flights on BA were the coldest I’ve ever experienced. Everyone needs a blanket during the flight. My feet were cold even under the blanket. There was also a cold air vent blowing cold air on my near the floor."
Pros: "The 787s are super spacious!! Economy class never felt so good."
Pros: "The crew was very friendly"
Pros: "Nice short flight."
Cons: "Couldn't get their attention to order a hot drink, or to toss the empty once they came around to collect the rubbish."
Cons: "Flight attended was unfrontly.. bad food..."
Pros: "The food was better than expected and the crew did everything they could to keep us comfortable"
Cons: "That plane was so gross. The upholstery was stained and frayed. It was also insanely small. Holy cow!"
Pros: "great selection of movies and tv shows, smooth interface, good quality screen and sound"
Cons: "the crew was very noisy during the later hours. the pilots did a great job with the announcements during the flight though, kept everyone well informed with accurate information"
Pros: "Comfort. Entertainment. Service. Comfort. Did i mention it was comfortable? Also dark. Very dark. Which is exactly what you need on a long flight. Food was also exceptionally good for an airline. The bathrooms were also clean and had nice sinks."
Cons: "Poor service in first class and nobinflight entertainment for the whole flight of 11.5 hours."
Pros: "Courtesy of staff Cleanliness of the cabin Comfort of the World Traveler Plus cabin"
Pros: "The airplane cabin needed attention for some cosmetic details (broken tray tables, worn bathroom fixtures), and time gained on a fast flight was eaten up by a long delay in landing, but the crew was courteous, professional, and very kind, especially for a few passengers who developed problems during the flight (a disabled mother whose toddler became unruly; an older women who suffered travel sickness), and the food was surprisingly tasty."
Cons: "I never could figure out how to use the TV/entertainment monitor; there was a jam in the mechanism."
Cons: "As like always late"
Pros: "Sandwich was tasty, but had to pay for it. On short flight, that's not a big deal."
Cons: "Many passengers very noisy with no correction by staff. Children were allowed to run in the aisle."
Cons: "The plane boarded late due to a leak sprung in the AC system. Therefore, we didn't have AC for approximately 30 minutes. Otherwise, it was an enjoyable flight."
Pros: "the plane was comfortable even when full, although there are only two toilets for over 200 people in coach which makes it difficult sometimes"
Cons: "I used to live in London in the past, and commute with BA routinely, without any considerable issues. With this in mind, I booked this flight through the american site as I now live in the US. Big mistake. Even though I'm still a BA member and I checked in 24 hours prior to departure on the minute, I had no way of choosing a seat, in fact I had to pay to change my assigned emergency exit aisle seat. Secondly, there was a 5,5 hour delay, due to fog, which affected BA but not Easyjet or Aegean flying the same route at the same time, leaving me looking at all the other passengers taking off while I waited at the airport without any notice from my company. This resulted in me getting a debilitating migraine, for which I had to request painkillers on the plane. For anyone who hasn't done this before, despite how helpful the staff are, there's always "procedure" to be followed and papers to be signed before obtaining tylenol. Finally, when I contacted BA customer service to request a refund for this trip, considering if I had booked with any other airline I wouldn't have gone through all that, I was told it was my fault for not carrying painkillers and they "absolutely do not reimburse" such situations involving the weather. All in all, this was the last BA flight I will ever book and I am happy to go back to the US where customer service has an actual meaning and passenger wellbeing is always a priority."
Pros: "We were singled out by the ticketing agent and forced to pay 55 francs (approx $52 us) to check in a bag that clearly fit In the overhead storage compartment. additionally there were loads of other folks with bags the same size or even larger boarding the plane."
Pros: "My flight connection to Heathrow from Milan was 2 hours late. The staff at British Airways met me at the gate and escorted me to my connecting flight which was boarding at the time. I would not have made the connection if I had not had expess connection service"
Cons: "Air conditioning did not work in my section of the cabin The entertainment center felt like a 1960s generation VCR, esp the navigation and video quality. The selection was terrible. Food was terrible and unhealthy. Toilet seemed to have an air leak, extremely noisy air being sucked down sink. Aircraft appeared old and obsolete."
Pros: "My 2-year-old son accidentally pressed the flight attendant button twice in his seat and once in the bathroom, but I didn't get yelled at by the flight attendants. I really appreciated that."
Cons: "One of my pieces of luggage was lost, but it arrived about 4 days later. It came back in perfect condition, which is great."
Pros: "Great airplane - huge Airbus with excellent entertainment center for each seat. My kids loved the fact the plane had two levels - even though we didn't see the upstairs first class."
Cons: "It was a little cold but we should have asked the flight attendants to warm up the cabin some."
Pros: "It was busy but the flow of the all the people was moving. And i had a seat but the flight attendant move me a empty seat with more room. When you are 6'6" 275lbs. Sometime seating is a problem.."
Cons: "Everything was fine. No real problems..and i hate flying only one bump that scared me.."