Cons: I had booked the car online with prepaid expenses. We weren't given the car as they insisted on an international driving licence. Haven't got the refund as well till now. The staff didn't entertain us for the refund or cancellation. Customer care has been indifferent as well..
Have written a mail to customer relations desk some 3-4 days back and haven't heard from them so far.
26 Jul 2017
USB didn't work
Cons: The USB adapter didn't work properly so I couldn't recharge my phone for my Waze to work. Was concerned about being in the middle of nowhere without directions
14 Oct 2016
Pros: The Garmin type guide was especially helpful. Fuel consumption was good.
Cons: No directions in the glove department on how to turn off the radio when the Garmin type guide was working.This web site is redundant
20 Oct 2016
Pros: Car itself was great and met expectations
Cons: Very rude staff at drop-off
Inconvenient drop-off facility re: parking, time closed for lunch
Mistakes on charges regarding insurance
Not enough help with GPS--rushed pick-up
5 Jul 2017
Pros: Clean car, liked it very much. Very easy to do the rental, and the return.
Cons: The car did not have windshield washer fluid. None!
12 Aug 2017
Pros: I flew in and flew out to separate airport and o the drop off being given directions to the drop off would have been helpful. Especially since I do not speak the native language of the country I was visiting. But overall car was clean, no hassle of minor scrapes of car due to wear on car.
Cons: See above.
31 Jul 2016
Mpv is not SUV!
Pros: People were kind but not helpfull as the car was not what we booked.
Cons: Pickup and dropoff were also in vecinity to the towen but required taxis to reach and timewise were not flexible.
As i mentioned, we booked an intermidiate SUV but the car we got was a small MPV (c-max)! I don't know who defined them as same category and have no way to know if it is true, but this has been frustrating not being able to make sense in this case and we were bound to take the car as we had to reach somewhere...
19 Oct 2015
Pros: Car for the money. Very fuel efficient, easy to drive, and in good shape.
Cons: Return location was very hard to find because they moved and no phone number.
22 Jun 2016
Great deal through KAYAK
Pros: The price for the week was almost half what others on our trip had to pay and we had a better car. Overall great experience.
Cons: The pick-up and drop off were a little out of the way; probably the reason for the great deal.
Cons: We had to drop off the car in Florence very early in the morning. The area where car rental/dropoff is done at Florence airport was very hard to find, it was extremely dark (poorly lit) and then we couldn't figure out where the keys needed to be dropped off with no one there at that time. We finally found the key drop-off but then were really not sure if/where a bus would come to pick us up to get to the airport but eventually one came. In the rush and dark, I forgot a pair of sunglasses and some wires that go to my personal GPS in the car. I called the Florence Avis and a women has emailed to try to find my items but it's been over a week now and I'm pretty certain I will not get them back. I'm disappointed that my items haven't been found/returned, but with the drop-off experience I'm not surprised / fully expect the items were stolen or lost for good.
21 May 2017
Cons: I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.
8 Nov 2015
Cons: They charge you hidden fees. When I went there to complain I was terribly insulted. I do not recommend for anyone.
25 Apr 2017
Don't be in a hurry
Pros: Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.
Cons: Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.
25 Jul 2017
Pros: The customer service in Florence was excellent. She upgraded our car without charge.
Cons: The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.
22 Oct 2015
Pros: The service was good. The people were helpful. The car was clean and good value.
Cons: The bathroom was disgusting. No toilet seat and filthy. Also they tried to sell us a navigation unit when the vehicle had navigation.
18 Sep 2016
Two and a half hours to get car
Pros: The car and the agent were nice
Cons: The agency was not able to all reservations for that day. We were stuck waiting outside for over 2 hours. It was a terrible way to start our driving experience in Italy.
26 Oct 2016
Cons: They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10
30 May 2017
Pros: good service, people were nice and professional
Cons: Know one knew or heard of ace car rental. We finally figured out it was gold car. Then I was denied the car because I didn't have an international drivers licence even though the other rental companies didn't require one. Ended up having to rent from a competitor for twice the amount. I'll let you decide if you think I'll ever use this company again.
5 Aug 2016
A waste of time and money. AVOID for a better vaca
Pros: the size of the car.
Cons: the service
the hidden fees
feeling threatened to take insurance rather then being explained clearly and objectively
looking for problems to charge us for and did
will never recommend nor use their services again
we are thankful it is behind us
30 May 2017
Beware extra fees and insurance up selling
Pros: Car was the perfect choice for 3 adults with a normal amount of luggage. Fiat 500L.
Cons: Unexpected extra fees, strong up selling of insurance, if not taken, large deposit charged against credit card to scare you into taking insurance. Wrong instructions for returning car to Rome FCO Airport, nearly missing flight. Long wait to get car. Overall horrible experience, probably best to stick to the big boys, where you will know upfront what you will be paying.
Pros: Everything went smoothly and was exactly how I had planned it. Car was clean, modern, and the preexisting damage was well documented. I decided to change my drop off date and location mid trip, after a very short phone call to the Florence office where I picked it up Europcar was able to make the changes without incident. Great experience
Cons: Everything was good,
27 Jul 2017
Pros: The car was decent and clean and worked well for what I needed. I was able to pick up the car an hour early.
3 Jan 2017
They charge me additional €75
Pros: I didn't like the fact that they vhare me €75 even though I had a full insurance protection.