Florence Car Hire

Always naaty suprises

Pros: Car was great, newish with good features and very clean.

Cons: Whenever I rent a car I go in ready to have a battle over extra charges. How ever much research I do I know that when I go to pick it up there will be some sort of extra charge. On this occasion there was 2! Deluxe damage waiver cover, to avoid the ludicrously high excess €1800!!! In the event the car gets damaged. Thia cover cost almost as much as the car hire itself, I wasn't offered any options for level of cover, but I'm assuming as this was referred to as deluxe on my receipt there may have been other cheaper options that may have suited my needs, but no one mentioned these to me. Then secondly a €20 charge if I wanted to return the vehicle at 10pm ( as had been stated on my initial hire request that was quoted on - as there was a charge for returning the vehicle outside of normal working hours. I hate hate hate renting Cara, and it is because there are always hidden charges sold to me out of fear. An awfully customer experience, and as soon as a provider offers clear pricing up front with no surprise charges they will get my custom every time! Based on my previous experience with enterprise I don't expect any response to this feedback. Your adverts in the UK state, UK car hire with US customer expeeience. Well you live up to that in some respects; the US are masters of the extra hidden charges!!

Cons: Enterprise put a Hold of several hundred euros on my wife's credit card and when the car was returned in fine condition and full of fuel I was told it would take 5 days for the hold to be lifted.

Non transparent costs

Cons: The website accepted my 1-day booking from 9am to 9pm, but there was an additional after hours return charge of 20 euros paid upon return. I was definitely not informed of this upon reservation.

Cons: Windows were filthy, both inside and outside.

Worst check in experience

Cons: It took us almost an hour to pick up our rental, even though we had booked in advance and were only the 2nd people in line when we arrived. The Florence Italy airport enterprise desk was the most inefficient check in I've ever experienced

Good car very very very poor service

Pros: Car was good

Cons: Office opened 90 min late. He said he had car trouble. Then it took another 45 min to get the car after the rental started because it still had to be cleaned. Filled up the tank before drop off but they park it on an incline so make sure you too it off or you will pay 50 euro for 1 liter of fuel. Worst customer service I have experienced in a long time. Thought Enterprise would have been better.