Florence Car Hire

Cons: I had booked the car online with prepaid expenses. We weren't given the car as they insisted on an international driving licence. Haven't got the refund as well till now. The staff didn't entertain us for the refund or cancellation. Customer care has been indifferent as well.. Have written a mail to customer relations desk some 3-4 days back and haven't heard from them so far.

Cons: The USB adapter didn't work properly so I couldn't recharge my phone for my Waze to work. Was concerned about being in the middle of nowhere without directions

Cons: No directions in the glove department on how to turn off the radio when the Garmin type guide was working.This web site is redundant

Cons: Very rude staff at drop-off Inconvenient drop-off facility re: parking, time closed for lunch Mistakes on charges regarding insurance Not enough help with GPS--rushed pick-up

Cons: The car did not have windshield washer fluid. None!

Cons: See above.

Cons: Had to pay with either cash or the credit card that has the same name as the person who rented the car. Could not use other credit card.

Cons: Pickup and dropoff were also in vecinity to the towen but required taxis to reach and timewise were not flexible. As i mentioned, we booked an intermidiate SUV but the car we got was a small MPV (c-max)! I don't know who defined them as same category and have no way to know if it is true, but this has been frustrating not being able to make sense in this case and we were bound to take the car as we had to reach somewhere...

Cons: Return location was very hard to find because they moved and no phone number.

Cons: We had to drop off the car in Florence very early in the morning. The area where car rental/dropoff is done at Florence airport was very hard to find, it was extremely dark (poorly lit) and then we couldn't figure out where the keys needed to be dropped off with no one there at that time. We finally found the key drop-off but then were really not sure if/where a bus would come to pick us up to get to the airport but eventually one came. In the rush and dark, I forgot a pair of sunglasses and some wires that go to my personal GPS in the car. I called the Florence Avis and a women has emailed to try to find my items but it's been over a week now and I'm pretty certain I will not get them back. I'm disappointed that my items haven't been found/returned, but with the drop-off experience I'm not surprised / fully expect the items were stolen or lost for good.

Cons: I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.

Cons: They charge you hidden fees. When I went there to complain I was terribly insulted. I do not recommend for anyone.

Cons: Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.

Cons: The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.

Cons: The bathroom was disgusting. No toilet seat and filthy. Also they tried to sell us a navigation unit when the vehicle had navigation.

Cons: The agency was not able to all reservations for that day. We were stuck waiting outside for over 2 hours. It was a terrible way to start our driving experience in Italy.

Cons: They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10

Cons: didn't have maps of surrounding area

Cons: Paperwork took a really long time

Cons: Know one knew or heard of ace car rental. We finally figured out it was gold car. Then I was denied the car because I didn't have an international drivers licence even though the other rental companies didn't require one. Ended up having to rent from a competitor for twice the amount. I'll let you decide if you think I'll ever use this company again.

Cons: the service the hidden fees feeling threatened to take insurance rather then being explained clearly and objectively looking for problems to charge us for and did will never recommend nor use their services again we are thankful it is behind us

Cons: Unexpected extra fees, strong up selling of insurance, if not taken, large deposit charged against credit card to scare you into taking insurance. Wrong instructions for returning car to Rome FCO Airport, nearly missing flight. Long wait to get car. Overall horrible experience, probably best to stick to the big boys, where you will know upfront what you will be paying.

Cons: Everything was good,

Cons: We were informed at the counter that we would be charged identical prices for the two cars that were rented. However this was NOT what happened. The second car ended up costing more than twice what we were told the price would be. We also should have been informed about ZTL restrictions