Cons: "Love Emirates - would fly it everywhere if I could!"
Cons: "Wrong communication for connecting flights. Poor customer service, flight attendants not friendly."
Pros: "Nothing. Will never fly with emirates again"
Cons: "Disaster from start to finish. Use qatar much better public service. And make an effort to get you on connecting flight"
Pros: "Yes I like the services and then you will have good stuff for goods"
Pros: "All good."
Cons: "Actually, pretty all right, so no recommendations."
Pros: "all is good"
Cons: "n/a"
Pros: "Crew were great! Emergency exit was great too"
Pros: "In general, everything as expected, some crew members were even extra nice."
Cons: "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
Pros: "A380s are good aircraft. Emirates entertainment is second to none ."
Cons: "I'm the first leg 777 aircraft sat towards the back and my window seat was smaller than most seats. I had 1 hour 25 minutes connection in Dubai . But it was a VERY. Long walk from C3 to B14 . By the time for of the plane and reached my connecting gate t8gey were already boarding . Dubai is too big"
Pros: "Crew was great"
Cons: "Not enough room for baggage"
Cons: "The food was very cheap, it’s not the Emirates that it used to be, especially if you fligh economy. The crew wasn’t so nice, they seem like tired and unhappy, not even a smile. If you ask for something the answer was sorry we don’t have. The wifi didn’t work properly and now you have to pay for that. My seat, 87K didn’t work, it was blocked and I couldn’t reclined. Emirates used to be very good airline but not anymore."
Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Pros: "Operating mechanisms"
Cons: "Inside flight centre required heart ♥ feeling fragrance smell"
Pros: "Smooth flight"
Cons: "The food"
Cons: "It was over booked No option to upgrade even though I had more than enough air miles"
Pros: "The comfort ,food"
Cons: "Crew was not polite and had an attitude when requests was made."
Cons: "Emirates charging for duty free merchandise bought in Dubai. It is ridiculous that they add the weight of the duty free merchandise to your carry on luggage and charge at the gate. If I have known that I could have shopped in Dubai duty free. The customer service person was very rude too."
Pros: "I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later."
Cons: "The lactose free meal was disgusting."
Pros: "Nice comfortable seat in business class on A380"
Cons: "Crew was awful. We paid a lot of money for Airport upgrade to business class because we were told economy was oversold. We were promised full business class service. On board aircraft we were not offered business class meal options as we were told they didn’t know how many people had upgraded. It was absolutely embarrassing when crew skipped us when drink and meal service were being ordered. Crew was obnoxious and dismissive about situation. Absolutely atrocious."
Pros: "We like everything, was good experience All over"
Pros: "Service on time nice attendants clean plane modern"
Pros: "Friendly crew.. good flight"
Cons: "Screen was not working properly"
Pros: "I am pleased to travel and thanks to Emirates."
Pros: "Really exceptional service! Very impressed!"
Pros: "Beautiful, clean aircraft with multilingual staff-great entertainment choices"
Cons: "Nothing's ng"
Pros: "I like the flight route"
Cons: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Pros: "Crew is amazing. friendly. Professional. Food is great. Comfortable seating."
Cons: "Inflight entertainment is a little stale. More recent movies would be great."
Cons: "Entertainment system at my place didn't work properly."
Pros: "First off my flight was cancelled due a passport issue; my passport would expire in 5.5 months and was not permitted to fly . I contacted Web jet hoping that I would be rescheduled after I renewed my passport but unfortunately they would not allow me to rebook or to be reimbursed. I was traveling with my young son so I ended up loosing over $2,000, and now I have to start looking for other tickets which are extremely expensive at this time. I have waited all year for visiting my family and now I can't anymore . It's a nightmare!!!"
Cons: "Nothing at all"
Pros: "I liked the complimentary alcohol, but you had to get up and ask for additional beer /wine/etc...."
Cons: "They need to be better at cleaning up... I had to clear trash from others frequently"
Cons: "Really small space. Airport crew was dismal. Boarding was more disorganized than in a poor African country and boarding is easy, I really don't understand"
Pros: "The entertainment, seats, and food were all good."
Cons: "My only complaint would be that I didn't feel the crew members were around unless food was being served. I got up and asked for water twice, and at one point I woke up to find I had just missed the serving of a snack but when I rang my bell for a crew member to come over no one ever stopped by."
Pros: "The experience as a whole was great!"
Cons: "My meal option wasn't available."
Pros: "All flight attendants dressed and acted in a VERY professional manner. Always polite and helpful. Lots of smiles. Loved the eye mask, ear plugs, socks and toothbrush. Food was much better than most flights on other airlines."
Cons: "On such a long flight I wish my seat would have gone back just a little more. Might have been easier to sleep. Would have liked to have a newer selection of movies."
Pros: "Airbus 380 is my favorite plane; the entertainment selection was very good."
Cons: "Dinner featured a salad of potatoes and green beans and the entree included potatoes and green beans, a repetition that seemed odd. According to the printed menu, the passengers had a choice of lamb or chicken, but I only heard the flight attendant offering chicken - no mention of lamb. The food was much better on the Rome to Dubai leg of our trip, as was the service."
Cons: "I had a terrible experience on my flight from BLR to LAX on 12/30/2016. My flight from BLR was delayed for 3 hours because of fog. I had a connection flight from Dubai at 3:15 pm the same day and I was going to miss it. I had a flight from LAX to SFO(I had booked this separately via a domestic airlines) on the 31st at 10 am. The ground staff at BLR told me that they would put me on the 8:30 am flight to LAX on 31st. That would mean more than a 12 hour wait at Dubai airport and they informed me that accommodation would be provided. Based on this I rebooked my LAX to SFO(I paid extra for this) for the next day. On reaching Dubai I was told that I will be put on the 3:30 pm flight on 31st instead of the 8:30 am flight. That would mean a 20 hour wait at the airport. I was also given a SINGLE food voucher and told that no hotel accommodation would be provided. I was also going to miss the LAX to SFO flight which I had rebooked. I requested the ground staff to try and put me on a direct flight to SFO instead. After begging them for a while they put me on a stand by status on the 7:30 am flight the next day. I spent 12 hours in the airport. That flight was further delayed by 3 hours. When my husband contacted the customer service on 31st morning, they told him that accommodation would be provided and sent me an email confirming that. This was in the morning after I had spent 12 hours in the airport. If accommodation was available why was I told by the ground staff that all rooms were full? I also saw them hand out hotel vouchers to other passengers with shorter wait times than mine. Was it based on their nationality(I sincerely hope not but the reviews I am reading of Emirates online suggest otherwise). Fog and other weather conditions are completely understandable but the discriminatory behaviour of the ground staff in Dubai was really disappointing. This new year weekend was my honeymoon and it was completely ruined because of this trip."
Pros: "Awesome! I love flying with Emirates and I will continue flying with them."
Pros: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Cons: "Our Emirates flight was delayed for 21 hours. They didn't have enough non-vegetarian meals, we were forced to eat vegetarian breakfast and lunch throughout our inbound flight."
Pros: "Its a 14 hour flight and there were some seats open so we were allowed to feel free and use them just so we can sleep better if we wanted to...."
Cons: "N/a"
Pros: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Cons: "None"
Cons: "The crew wasn't very responsive"
Pros: "Emirates is the best flight I've ever taken!!! The food, the drink, the service and the entertainment all surprised me! I'd like to take their flight to all the countries!!!;)"
Pros: "helpful Emirates woman translated portuguese to english with me at emigration in airport."
Cons: "nothing"
Pros: "surprisingly the high definition 17inch screens and the plenty of movies was essential"
Pros: "Comfort is good"
Cons: "Please upgrade the entertainment to HD systems. Its long flight and its hard to see anything on that scree so much blurred"
Pros: "Good crew"
Cons: "Seats way too cramped."
Pros: "Amazing crew. Speedy boarding even having to board a bus to the airplane."
Cons: "Mini sandwiches could be served."
Cons: "Little late boarding and leaving. No explanation"
Cons: "No problems during the flight"
Pros: "Friendly staff clean cabin"
Cons: "Not much"
Cons: "Menos tiempo en las escalas"
Pros: "Food was good and healthy."
Cons: "Online entertainment didn't work. Crew was rude and unhelpful."
Cons: "La temperatura interna dentro del avión era muy baja. Ni siquiera tenían una manta en todo el avión, la azafata intentó buscar una y dijo que NO tenía. El resfrío es camino por ese motivo. Y la comida era un pedazo de pan con algún tipo de fiambre dentro , sin gusto y pura Harina."
Pros: "The flight left and arrived on time, which is always nice."
Cons: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Pros: "Food great"
Cons: "Everything exelente"
Pros: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"
Pros: "Crew was very polite and did a fantastic job with all complaints"
Cons: "Fly was delayed with out any reasonable or respectable justification. Flying from Chile with connection in Lima every piece of carry on, including purses where check again at the bording desk, wasting time and being disrespectful to the need of passenger side. Use to love flying on the past with you guys. Unfortunately the quality of services of the company are DEPLORABLE."
Pros: "Cheap flight, decent service, clean and safe plane overall"
Cons: "Flight was delayed about an hour but no communication from the airline as to why"
Pros: "Nice crew. Comfort ok."
Cons: "They herre delade."
Cons: "Plane was a Dreamliner"
Pros: "Great flight and friendly staff"
Pros: "There entire experience was 1st rate. I've flown to Europe with various international flight companies and LATAM has equaled such but what put it above others was the personal attention when I had a problem with luggage. In Lima, Peru there was a connection and an attendant named Sebastian went the extra mile contacting luggage handlers with his cell phone to ensure my bag was recovered and waiting at the gate of my connecting flight en route to Buenos Aires. A special thanks goes to Sebastian. Thank you Brother."
Pros: "The planes were modern and up to date. Good food and friendly service"
Cons: "I loved it all!"
Pros: "There was nothing special"
Cons: "Staff attitude food"
Pros: "Entertainment is ware out, headphones jacks don't work well."
Cons: "Headphones jacks Food can be better and warmer"
Pros: "El personal abordo fantastico El sistema de entreteimiento muy bueno La comida buena"
Cons: "El espacio entre asientos....terrible, una verdadera lata de sardinas."
Pros: "Crew was amazing, movies good, boarding fast"
Cons: "Didn't get seat I choose, and food was bad I had pasta was okay, then I had like a toasted ham and cheese and the bread was rock hard didn't even touch it"
Pros: "Customer service"
Cons: "No leg room, seats go back too far"
Cons: "Tight space between seats"
Cons: "Food was rubbish!"
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Cons: "The return flight was cancelled, and I missed my return flight back from Lima to Atlanta."
Cons: "Could not select my seat"
Cons: "We would watch other people on the plane across the aisle or in front of us get food options but when it was our turn to be served the flight attendants just handed us whatever was closest without asking our preference. If something is unavailable just say so."
Pros: "Friendly crew"
Cons: "Nothing"
Cons: "Latam Flight was delayed for maintenance and notice was not given via email/text or call. Desk agent pointed at paper taped on desk and asked us to read about the delay vs telling us what to expect."
Cons: "Lástima connecting fligh was a little bit tight but every things worked"
Cons: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."
Cons: "Leg room nonexistent."
Pros: "New plane. good entertainment system"
Cons: "Staff not responding to requests no water available in common areas food listed in the menu not available for all passengers."
Cons: "Terrible boarding experience. Plane was delayed 2 hours with no explaination. Plane was a bit dirty and old. Will not fly again if I can help it."
Cons: "They flight got delayed by 2 hours, but not in advanced. After we arrived at the airport and checked in, they apparently had issues with the plane so they had to find a different one, and then we sat waiting in the new plane until they got approved to flight, which took a long time."
Pros: "everything"
Cons: "nothing"
Pros: "The best business class seating we've encountered ... tons of leg room, side by side seating arrangements. I peeped into economy and that's not too bad neither. The seats were 3 sets of 3 seats per row. Most other planes would have at least 10 seats across."
Cons: "The crew was not very attentive. A group of them always chit chatting in the kitchen area. Food was very mediocre in business class, can't imagine what it's like in economy."
Cons: "There was a LAN strike at airport. No manager from LAN, nor airport came forth for over 2 hours to talk w/ passengers. 8 a.m. flight left at 2 p.m. No apologies given."
Cons: "24 hour delay, second flight returning delayed AGAIN, lost all my luggage and was never returned."
Pros: "The entertainment was good for such a flight. Boarding was fast."
Cons: "Food was very basic; neds to be improved cosnideing it is international."
Pros: "The flight crew were pleasant and tried to help."
Cons: "The food was horrible, options were limited, seemed like no special meal options easily reserved."
Pros: "The service was good and the crew was very kind."
Cons: "My husband luggage got lost. After 15 days still no luggage. We have contact the airline and still no resolution. 1st time and last time using LAN/Tam."
Cons: "Really cramped. Not much entertainment aelection"
Pros: "Despite a technical problem they got us to Newark on time."
Cons: "If they overbooked the flight, offer flight vouchers AHEAD of us being at the airport."
Pros: "The professionalism and attitude of staff was excellent. Also in Prem Economy the leg room was good."
Cons: "The snack and drinks were not at the same standard as everything else. I expected to be better in prep economy. There was no entertainment also on board while the internet was not free"
Pros: "Crew amazing, smooth flight and on-time"
Cons: "Legroom and the fact that there is even s lower version of economy now! Yikes"
Pros: "Friendliest I’ve experienced in a while. Captain was especially chatty and friendly. Well done, United!"
Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "-"
Pros: "The crew...they were extra nice...keep it up !"
Cons: "I was booked to fly on a lufthansa...but ended up flying United. Paid $ 288 and upgraded to Economy Plus...I thing it was not worth the money. Next time I will travel First Class or Business, either on Delta or Lufthansa"
Pros: "There was some initial confusion on what gate we were at and when everyone could start boarding. Once that was cleared up boarding seemed to be pretty smooth. The crew mostly seemed friendly and helpful. It was nice to have the blankets and pillows on everyone’s chairs in case someone was cold. That way they didn’t have to wait for a flight attendant to get a blanket or pillow."
Cons: "I did not like the food options so much, I think there may have been some alternatives but those alternatives were not clear. Also,the tv screens can sometimes be difficult to get out and put away in the exit rows."
Cons: "In flight entertainment system not working."
Pros: "The ease of boarding and plenty of room."
Cons: "Only that the man sitting next to me kept the light on. It was an early morning flight."
Cons: "We were delayed in Detroit due to deicing the plane. We landed in Houston late. They let us and a few other couples off the plane first so we could make our connection. We sprinted off the plane and arrived to the gate two minutes after they closed the door; plane was still there and they would not let us on. United knew we were coming and they closed the door anyway. The next flight out to Liberia, Costa Rica wasn’t for two more days. They ended up rebooking us on a flight to Panama which had a connection to San Jose, Costa Rica. Much farther of a drive from that airport. Very disappointed in how United handled this situation, we were told if it was a bigger group they would have held the plane for us. I will never fly United again but I know it has nothing to do with Kayak. Kayak has always been great and is my go to for booking plane tickets."
Pros: "Food and crew were fabulous"
Cons: "Entertainment is a train wreck - not work after paid 7.99 x 2"
Cons: "I lost my connection from LAX due to a 4 hour delay."
Pros: "In flight staff was fantastic"
Cons: "Boarding was awful. I didn't have a seat when I checked in, then was told I could take American flight with a partial credit. Then they gave me a seat last minute. I didn't approx ya r"
Pros: "All of it was good."
Cons: "Nothing."
Pros: "Landed safely. The stewardess was very nice and engaging."
Cons: "My plane took off late from Wichita, and missed departure to LA in Denver by five minutes. Despite their being several of us, they didn't hold the plane. It's 7:39 before I'm guaranteed a make up flight because I'm told by customer service that united flies fewer flights during holidays periods despite being the busiest season of the year. United did nothing to make up for the night with family they have taken from me on vacation."
Pros: "Didn’t go"
Cons: "Flight was cancelled and there were no options to get to Cleveland timely so I cancelled the whole trip."
Cons: "Not available usb conector and the food is regular"
Pros: "Punctual departure.."
Cons: "I'm 6.1 and the seat space is to small..couldn't get comfortable"
Cons: "Not accommodating"
Pros: "Great experience. Good service"
Cons: "Leg room not sufficient"
Pros: "I recommend this company. I ve traveled from reno to buenos aires. Thank you !!"
Pros: "Nothing"
Cons: "Changing my seat... my was flight delayed to San Francisco from Chicago, I called united and nothing was ever done!! not a good experience with united!"
Pros: "Leg room. The app had movies. Friendly people. Not crammed with passengers. I FINALLY got a window seat"
Cons: "After boarding, we had to get back off plane number 1 due to mechanical issues and were told that plane #2 was ready for us and that we would be able to board immediately. After all passengers rush through the airport to the new gate, we wait 45 minutes for them to tell us this plane won't work either. Finally, the 3rd plane we attempted actually worked and we ended up being delayed 2 hours."
Pros: "The crew was very friendly and efficient. They were extremely helpful with our requests. The entertainment was good, I was able to watch a movie the whole flight home."
Cons: "We were expected to land at 5pm and did not land until 5:20pm. Upon arrival, the line to immigration was ridiculous. The machines were super slow and kept freezing. It took an hour before we could get to the X-ray line. At this point we had already missed the original time of our flight. Luckily the flight was delayed 30 minutes. After going through the x-ray machines we ran to our gate only to find out it had been changed and delayed again. We made it to our flight which was now rescheduled to depart at 7:23pm. After sitting in the plane for 45 minutes we did not depart until 8pm making our landing 2 hours after the original time."
Cons: "Old plane, bad tvs"
Pros: "Food was just ok. Fly twice with delta international and was spoiled,"
Cons: "Crew no customer service, the boarding lines international & domestic were a jungle. Even boarding pass line to check in lugguage had 200 people in it and only one flight out. No fast Kioskos and many people standing around 6 to be exact not helping and just standing so people don't go into another airlines lines. Useless"
Pros: "Overall the flights were trouble free. The seats on the CRJ145 to Chicago were pretty confortable. United is the only airline that gives passengers a complete can of coke instead of just a cup. The snack was just so so."
Cons: "The seats on the plane from Chicago to Tucson were not comfortable. I could feel the hard bottom."
Cons: "Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare"
Pros: "Zero"
Cons: "UA5132 SBP -> LAX -> ORD My return flight wasn’t better. I arrived at the airport early because I couldn't check in online. First United staff couldn't find my reservation for 10/9. When they finally did I was informed that the flight, once again, was delayed for more than an hour and that there was a high likelihood that I'd miss my connection, once again, to my final destination. I ended up having to select a completely different flight the following day. So I missed an entire day of work. Not surprisingly, this flight was also delayed, landing 30 minutes late."
Pros: "I love United Airlines, I wish the tickets we're cheap all the time."
Cons: "I don't like to sit in the middle."
Cons: "Boarding is disorganized"
Pros: "All the rest was good"
Cons: "Boarding crew"
Pros: "Nice crew."
Cons: "Constant ads on the tv"
Cons: "The seats were assigned for us and we couldn't get a boarding pass. United has this central ticket agent kiosk separate from the gate area which I couldn't find. All 4 of us were on line and had to get off and find this kiosk in order to get our boarding passes before we could get on."
Pros: "Liked nothing."
Cons: "Flight delayed 3+ hrs missing connecting flight. 20$ food vouchers and a 60$ hotel stay compensation? Should be a free trip somewhere. United food and drink process on board disorganized."
Pros: "seats that were not full"
Cons: "wi fi was down. which meant NO entertainment except for the lame Ninja Turtles movie"
Cons: "we were an hour late"
Cons: "Everything is charged"
Cons: "No communication to those of us with tight connections. No communication to the flights we were connecting to so that maybe they could hold the door open maybe 5-10 minutes longer."