Daily cleaning, installation of cabin HEPA filters on flights from Andalusia to Auckland
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Scores according to KAYAK customer reviews
Pros: "Great crew. I had 3 seats for myself."
Cons: "Selection of music entertainment."
Cons: "Very well executed."
Cons: "Flight delayed, sat on plane on ground for 4 hours then missed connecting flight."
Pros: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Cons: "The whole experience was positive."
Cons: "70’ late on a 45’ flight"
Pros: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Pros: "The seats were good for a short flight, which this was. No complaints."
Cons: "The boarding by groups could improve the process"
Pros: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."
Pros: "Fast flight. Good service from luggage checking to landing."
Cons: "Way too spicy beef chili. Confined space on airbus."
Pros: "Very attentive staff, good food and drinks."
Cons: "We paid for upgraded seats that were still very tight."
Cons: "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"
Pros: "787 is an excellent plane and I could sleep a little"
Cons: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Cons: "It was delayed"
Cons: "Always when one sits in the back of the plane, they run out of one meal. The food was ok. Not sure why they serve ice cream and cheese as a snack."
Cons: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Pros: "Courteous Service and excellent hospitality"
Pros: "Swiss Air the best!!!!"
Cons: "Ok, old plane."
Cons: "My seat was semi-broken, it was in constant state of reclining."
Pros: "No assists"
Cons: "Poor service"
Pros: "The crew was both fun and efficient. The food was definitely a step ahead of American owned airline companies. Very good choices of movies and entertainment."
Cons: "We've got no complaints."
Pros: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Pros: "They put us in a nice hotel"
Cons: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."
Pros: "Your crew is amazing."
Pros: "The quiches are so yummy, and very compact and easy."
Pros: "I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!"
Pros: "Crew is very friendly Drinks quality is acceptable Comfortable airplane seats"
Cons: "Both flights from Swiss (from Münich to Zürich and the flight in the opposite direction) were delayed by 30 min and 1h, respectively."
Cons: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("
Pros: "fast, all good"
Pros: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."
Cons: "Didn't find anything."
Pros: "The plane is beautiful, comfortable and clean. The crew is happy and kind. The food is great! Overall my favorite Airlines as of my recent two flights."
Cons: "I was taken away from boarding for a random check that took a long time due to not enough staff Entertainment system was broken for about 50 people, even after a reset. Terrible for an overseas flight. Food was very poor, staff lied about resetting the entertainment system. The plane took off 1 hour late and was not allowed to taxi to taxi to the gate for 1 hour, making us extremely late."
Pros: "Food, service,"
Cons: "We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us"
Pros: "Always replacement"
Pros: "The entertainment consoles are great, plane is modern and clean, staff on board are very considerate and helpful. Flight left and landed on time and our luggage arrived intact. Everything that we paid for we got."
Cons: "The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. My much shorter girlfriend did not have this problem, and slept through the whole flight. SWISS only has one or two check in agents at LAX, and the wait was about 3hr to process the 300-odd passengers on our 777. I know they're only running a flight or two a day from LA, but I am sure there's a speedier and more efficient way to check us all in."
Cons: "Boarding was awful. It was not claear where the line is for the business class and for the econom class."
Pros: "All but the service"
Cons: "Flight attendants seem confused. Service was below par. Took forever to clean food service. Business class had the lights off after dinner at least 40 minutes before we did in Economy. Couldn't get water I requested for a long time."
Cons: "Flight was delayed 4 hours. Asked 3 different personnel at Zurich airport at no one could help with wifi or how it could be accessed since both wifi scanning machine in Gate E area weren't working. It just seemed that they were incompetent or weren't willing to help. Crew on flight were very nice. Vegetarian food options better than chicken / meat options."
Pros: "Nicer plane, on time"
Pros: "Overall good value for the price paid. The service is great and friendly."
Cons: "The entertainment system needs some improvement and upgrade."
Cons: "meal choice run out very soon and I could not get what I wanted to get"
Pros: "The food was great and the hosts were professional."
Cons: "Not enough space in economy class, but there's nothing to be done about it. They could have distributed more water over night."
Pros: "Kind flight attendants who were attentive and friendly"
Cons: "Seats are hard and very small. No chargers and having the remote control cut into the armrest was uncomfortable and awkward. I kept accidentally hitting the stewardess button with my elbow when I would try to use said armrest."
Pros: "The crew was exceptional: friendly and professional."
Cons: "The seat was really small and I am 5.1ft. The screen was bigger than other flight companies but when the passenger in front of me put down the seat I wasn't able to watch the video comfortably. The entertainment sistem was a little bit old."
Cons: "Cancelation policy"
Cons: "Enternteiment and seats"
Cons: "Wow! BA has managed to finally match Ryan Air and Easy Jet for tight seat pitch and charging for soft drinks but at thrice the price!!!"
Pros: "The crue was great. Food was great"
Pros: "The crew was good"
Cons: "The entertainment on the plane should be upgraded and wifi should be provided"
Cons: "The food could have been a a bit better."
Cons: "If we would have made the flight, unfortunately the flight from Malaga was delayed and caused us to miss the flight from Madrid to Chicago, I’m now sitting in Boston waiting for a flight to Chicago and will probably miss the last bus to Milwaukee"
Cons: "Update passengers as and when possible. Was left in the dark about many things."
Pros: "Boarded efficiently. Took off on time. Landed ahead of schedule."
Cons: "Checking in process. Choice of seats very limited and I accessed the website (literally) the minute online checkin opened."
Cons: "ok when in Malaga I asked for wheelchair at Gatwick as I had pulled a muscle in my back and it was hard to walk got to Gatwick No wheelchair had to walk not very good"
Pros: "Everything was on time. Attendants were courteous."
Cons: "Food was quite expensive - vegetarian sandwiches were underwhelming. Disabled mother had to stand and wait to get on plane despite being told that she wouldnt have to."
Pros: "The staff is friendly & helpful."
Cons: "The flight left late from JFK & made me missed my connecting flight to Sofia. I ended stuck at the airport in London. They gave me a voucher for a light refreshment and while I was at the airport I observed a mouse coming out of a corner. This is the second time this year that British airways did this to me. I will never book a flight with them again! I have an ill family member who is waiting for me to get there. They have no respect for people’s time!!!"
Cons: "Missing information of my flights, such as seat and others"
Pros: "Pleasant staff, service excellent and smooth flight."
Cons: "Seats in front tilting back."
Pros: "Ability to prclear customs, that’s about it........."
Cons: "Going from Air Lingus to American Airlines - they were unable to coordinate our checked baggage. The AA gate agent had no idea what to do. Unsurprisingly, when we landed our bags did not. We are still waiting to see where they are and if we get them back. It seemed that even though we asked and were reassured several times, the team at AA was unable to deal with the luggage transfer"
Pros: "I found the overall flying experience on this flight really enjoyable! The service and atmosphere was very good!"
Cons: "There was nothing I didn't like."
Pros: "Nothing g"
Cons: "Business class was same as economy and I paid a lot more. Ordered special meal but didn't get either"
Cons: "Major delay. No free beverages on board."
Pros: "The flight staff was great. We had lots of food and yummy snacks. I loved being served tea not once but twice! They took good care of us on a long boring flight."
Cons: "Not enough movies to choose from. I couldn't find any that I liked except kids shows... a couple chic flicks would have been nice in the mix."
Pros: "The short flight easy to sit down"
Cons: "Seats were not comfortable"
Cons: "The flight to Heathrow was delayed by 2.30 hours while other flights to London was on time"
Pros: "Our flight was changed to Iberia from Madrid to NY"
Cons: "We were grounded for three hours, were not offered any food or drink, and when the plane finally took off the attendants offered meager food and charged for it. I would think the least they could’ve done Was to make it complementary.Bad manners by the airline."
Pros: "Love BA airlines. Just be on time get on the plane and they will get you to where you want to go."
Pros: "It was a short but comfortable flight."
Cons: "Food and movies"
Pros: "Good crew, nice and comfortable aircraft"
Cons: "1h delay Almost no food alternatives even if now is paid and expensive, no vegan options Boarding onto a crowded bus with babies and then stay trapped in there in front of the aircraft for a long time is not understandable."
Pros: "Staff was very pleasant. However the airline charges for everything! Coffee, tea, water. As a result it took 1 hour and 40 ministers to get to my row! Everyone had to pay by charge card. A disgrace to wait so long. Greedy leeches."
Cons: "Charged fir water and coffe."
Pros: "Everyone was quite pleasant. Seats were comfortable"
Cons: "The initial line for check in was ridiculous. Not manned for quite some time, then kept changing line classifications. May have been related to how Spain ran the airport, but very puzzling"
Cons: "you have to pay for even complementary drinks"
Cons: "The food was served twice on the flight, but was almost the same kind of menu."
Cons: "Small plane"
Pros: "Really friendly nice crew"
Cons: "Comfort OK but person in front had seat back all the time"
Pros: "The crew courtesy was beyond any trip I have taken. The food was good: chicken tikka Masala. My mother was so happy with the trip experience."
Cons: "Even for small persons like me, the seat is a bit tight with the neighbor spilling over in my area"
Pros: "Crew was great really took care of me. Made me very comfortable. Very polite."
Cons: "Initially the seat that I upgraded to was the seat I specifically told check-in agent I did not want. Took me an hour to check in. Frustrating. Once on board I discovered that this was not the seat I wanted and pointed it out to crew who took care of issue. All's well that ends well."
Cons: "Basic small.plane. Nearly a 3 hours flight with an option to get something to drink only just before the decent to land. No audio option even if you had your own headset."
Pros: "Comfortable and classy."
Cons: "No comment"
Pros: "There is nothing to like. I paid for three return tickets from Amsterdam to London. My family and I were at airport and couldn't get on the flight. Even return trip wasn't honored. I made a mistake by choosing this carrier and would never do this or even recommend British Airline to anyone. . What disaster."
Pros: "Crew was friendly and polite, food was ok, decent entertainment system. Plane was new and clean."
Cons: "Seat pitch was small and not a lot of legroom. When passenger in front of your folds his seat, the seat back is mere inches from your face. Cabin announcements were too loud in headphones."
Pros: "Everything! Best airline ever."
Pros: "We had ONE customer service rep in Heathrow who was incredibly helpful and tried to help get us home. She was wonderful."
Cons: "Their delayed flight from Milan to London caused us to miss our flight from London to NY, and thus our flight from NY to Denver, which was standby. When we explained how difficult it would be to catch another flight to Denver from NY with it being the weekend, and attempting to get a flight to another airport with higher chances of getting us home, their customer service rep informed us that as long as they 'fulfilled their contract' to get us to NY, it wasn't really their problem how we got home (or couldn't get home) after that."
Pros: "Flight had a good landing."
Cons: "Last seat on the right side and it would not recline. I was ready to sleep on the flight but without even the slightest bit of recline in the seat it was not going to happen. No food No entertainment No comfort No sleep"
Pros: "Nice crew and modern aircraft"
Cons: "I do this flight every year at this time and now BA actually charges you to choose a seat - on top of the (not cheap) hand luggage fare. And there was no apology for the delay."
Pros: "Aer Lengus is great. Complete contrast with the trip from the US to Heathrow with BA-D. That leg was horrible, one of top two worst over my 30+?years of traveling internationally Viva Aer Lengus comfort and customer relations, what a difference with BA-Disastrous customer support in Heathrow"
Cons: "Aer Lengus is great"
Pros: "The crew above all were cordial, warm and approachable. Not only to the passengers, but to one another. They all seemed to get along really well with one another and that set the tone for a long but comfortable flight. It's probably one of the most memorable of all my flights b/c the experiences."
Cons: "Better in flight food choices. Maybe I should've purchased a meal. Will definitely order a meal the next time I fly on BA. And maybe a different seat type so that it's more comfortable."
Pros: "Just great service, always! Could use a bit more leg room as always but otherwise I've never had any issues with BA!"
Cons: "Nothing that was good."
Cons: "old small plane the flight attendants were not service minded"
Pros: "Excellent staff"
Cons: "There is nothing to dislike about BA"
Pros: "The staff was pleasant & helpful. Queues for boarding moved along quickly & efficiently. Overall positive experience"
Cons: "The service and the flight connection which we missed because of the short amount of time in between the 2 flights. They didn't wait for us, as we got told they would, since our first flight was with Iberia. And this flight was late"
Pros: "They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth."
Cons: "During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!"
Cons: "My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England."
Pros: "uncomfortable seats, narrow space"
Cons: "If the plane had some wifi, better food,"
Pros: "The crew was very attentive"
Cons: "Food and seat comfort"
Pros: "Dreamliner is great. So we’re the crew"
Cons: "Please serve water at the very least."
Cons: "Toilets were REALLY dirty"
Cons: "Ibéria offers a terrible service to its customers"
Pros: "The crew was really lovely. They handled a socially challenged passenger with a lot more patience than she probably deserved."
Cons: "I know it's probably not legal to throw passengers out of a moving plane, but I think the flight would have been a lot better without that disruptive lady making multiple scenes. I don't understand how people who behave that way are capable of travel in the first place"
Pros: "Al the devices provided"
Pros: "They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane"
Pros: "Good legroom."
Cons: "Disorganized boarding."
Pros: "No issues — all good. Departure & arrival times as scheduled. Food & entertainment marks are low b/c they don’t apply (there should be an N/A selection as an option)."
Pros: "Bumped up to better seats than we paid for. More space mkes a long ride easier."
Cons: "The line to check bags was way too long. No kiosks and only one person working the desk and way too slow."
Pros: "Once again, my minor child (5 years old) was not seated with me. I don’t understand. Her birthday is listed with her ticket. Why ask the age of children under 11 if they’ll be seated with strangers? Moreover, we were loaded onto the plane from both ends, irrespective of our seats, so there was mass confusion as two sets of passengers were crossing over each other, looking for seats. Using hand signals to communicate, as it was an international flight with passengers speaking several languages. The crew stood at the entrances to the plane, watching."
Cons: "My experience."
Pros: "The flight is barley an hour so nothing was served. I was glad I had water on me. Other wise it was a easy flight"
Cons: "It was hard to hear the woman when we were boarding."
Cons: "The crew was rude and Inattentive. They keep the cabin so cold, most people more miserable and had their blankets all they way up to their necks, and still cold. Seats were very thin and not very comfortable and so close together, there's was no room to stretch out at all."
Pros: "Airbus 320"
Cons: "Boarding process and pitiful legroom space . Iberia clearly loves showing the privileged few who have paid top dollars to be at the front , that we must be made to wait and struggle to get to our seats .Then, we have to squeeze into a tiny , pitiful space of a seat .....Even Ryanair does better !"
Cons: "dirty bathrooms, little space, the crew seemed tired and a"
Pros: "Service, food, plane cleanliness and quality of entertainment."
Pros: "Very nice crew"
Cons: "Couldn't check in online and couldn't get my boarding pass to my second flight through Iberia, had to do it at Madrid and it was very inconvenient."
Pros: "On time"
Cons: "No service on board. Not even water was offered."
Pros: "The entertainment is great, I always appreciate a good movie selection for long haul flights. The space is ok and the seats recline well. The blankets and pillows were warm and comfortable too. Food was remarkably edible."
Cons: "The beverage services should come around more often. Two cups of water during a 9 hour flight just aren't adequate."
Cons: "My flight was cancelled due to weather. BA could not rebook me to get me to Seville in time for my meetings."
Pros: "The flying crew was OK."
Cons: "The company is not good on following schedules, jeopardizing people's duties and responsibilities. Definitely not recommending this company to anyone!"
Pros: "I am of average height -6 feet- and my knees were touching the seat in front of me. Not comfortable but not too bad either."
Cons: "Boarding was extremely chaotic."
Pros: "On time to madrid... late to Alicante"
Cons: "Personal video screen froze and didnt work...chicken meal was too salty. Britisk airways cancelled our return transatlantic flight LGW to JFK and the Iberia (one world) representative Alicante airport could not help us getting on another flight we now are landing in LGW and have to transfer to LHR at iour own expense and are getting to J FK almost 4 hour later than scheduled...spenrt over 40 minutes on phone with British airways at international cell phone rates which also cost us a fortune"
Pros: "Only nonstop flight from Madrid to LA"
Cons: "Iberia, please renew your crew or give them some hospitality training"
Pros: "Nice people. New air plane Good movie Excellent service"
Pros: "A really big and nice dinner, followed by bloody mary. An ice cream was served some hours later, followed by a nice breakfast sandwich and cake before landing. All this on an evening flight from London, ending in NYC before midnight."
Cons: "An option to cover up all the screens and lights..Blue light especially prevent sleep. I was half asleep on the subway home."
Pros: "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Cons: "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."
Pros: "Excellent service!"
Pros: "Movies, no delays"
Cons: "Luggage was not documented correctly to my final destination by Iberia"
Cons: "Space between seats too small, the food was not good."
Pros: "The entertainment was readily available."
Pros: "on time, nothing stands out"
Cons: "couldn`t choose my seat"
Cons: "It was cancelled and stranded me in Chicago.I will never use Iberia again."
Pros: "Check in was easy. I received an email form the airline tell me where to go for my connection."
Cons: "Very impatient flight attendant. She was really rude to me. Seats were very uncomfortable. The flight was held on the tarmac both departing and arriving to JFK. Botj creating a delay."
Pros: "Everything fine. Attendants very good"
Cons: "Everything fine"
Pros: "Thought the crew did a good job."
Cons: "3 people in my group; not seated together; given different boarding groups; I was TSA pre-check, they weren't. Food was horrible. Plane was cramped and DIRTY. In flight entertainment useless since small screen was too far away for me to see. Despite Iberia flight number, this was an American Airlines plane and crew."
Pros: "Entertainment, the plane was newer"
Cons: "Why insisted in taking carry on luggage to the luggage compartiment if not able to handle it? My small case is lost!!!"
Cons: "Such small seats, terrible food, cabin lights stayed on overnight!"
Cons: "At the airport (Madrid) too long to get to the Gate. Line for baggage, security and passport. It took more than two hours to get to the gate. Personnel too slow and passport check in moody day."
Pros: "We did not get Kosher meals even so we order it while buying the tickets. The crew was very nice and help us with the kids meal"
Cons: "They change the flight departure times on connection flights three time without notifying us. Because of that, we lost a connection flight between Paris and Seville. We had to spend the night in an airport hotel and buy new tickets for a morning flight. We lost our car rental reservation and hotel reservation in Seville we made 2 months prior with the consequent 50% increase in rate when we reissue them the day of arrival. WE WERE NEVER REIMBURSED. What is worse, there customer personnel at the airports (Paris and Seville) were rude and careless. They told us to file a complaint thru the website in Spanish because they did not know the address of the English site and because they said '"in Iberia customer service, nobody reads English"."
Pros: "On time"
Cons: "Seats were cramped. Boarding process did not follow the assigned group numbers. No drinks or snacks were offered. Checkin window assignment in the airport was not made until 2 hours before flight time and we were forced to check in the carryon boxes."
Cons: "Wasn't able to board in Munich still stuck their ... They wouldn't work with me to either give a refund full or partial and weren't able to give me a credit to rebook at a later date ... I was unable to board due to an error on my green card that I was unaware of ... Iberia says I is considered a no show and wouldn't budge ... Once I'm able to reschedule my flight I will be looking at other airlines"
Cons: "Put in standby, even with reservation. Choppy fight."
Airlines flying from Andalusia to Auckland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Andalusia to Auckland
Masks required on board, masks provided on flights from Andalusia to Auckland
Social distancing seating
Middle seats unavailable to book on flights from Andalusia to Auckland
Testing for antibodies, testing for symptoms for flights from Andalusia to Auckland
Waiving of change fees. Search flexible flights from Andalusia to Auckland