San Antonio hotels near Market Square

Cons: they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?

Cons: Elevator use was impossible, walked down stairs from 15th floor with luggage.

Cons: The hotel was at FULL CAPACITY and completely booked and although I don't have a huge problem with this as it pertains to the pandemic, it does seem like the hotel is not designed (or managed well enough) to support a full capacity crowd.

Cons: Only valet parking. Inconvenient for us

Cons: My dresser was difficult to close, but it didn't bother me enough to report it until I checked out. No other complaints at all.

Cons: Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.

Cons: Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)

Cons: Need better pillows. Firm ones.

Cons: Kind of dark interior needs brightening.

Cons: Do I have enough space. Let's see. First off the room looked nothing like any of the photos. The room was void of any color, decorations, furnishings or character. It was no where near a $200 a night room. From to moment you arrive you are on your own to unload your bags, drag them in the hotel and then hopefully find the lobby to check in. Which is on the second floor. Everything is expencive like you would expect but their is little to no staff to help you. I would never stay at this hotel again.

Cons: Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.

Cons: The construction limited the entrance to a single, slow, temporary, small elevator to the check-in counter on the second story. Hotel services were limited to a makeshift bar and restaurant.

Cons: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.

Cons: Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.

Cons: Nothing

Cons: Table lamp on the floor. Already opened $6 water bottle in the mini bar, expired food in the mini bar, windows only opened a few inches due to poor bench placement. No table for sitting, only a bed. I think this room was a poor representation of the hotel, but it needs to be addressed regardless!

Cons: We waited 30 minutes for our car after check out. CALL AHEAD...way ahead!

Cons: I have pictures if globs of hair in the drain and strands if hair on the sink faucet and floor.

Cons: Cant think if anything

Cons: The hotel is in the process of a big time renovation. There was a slight inconvenience at times because of construction dust and noise and elevator shutdowns.

Cons: Air conditioner in the room would not cool below 74 degrees. Too warm to sleep comfortably.

Cons: bathroom was small and the big bed sunk in the middle.

Cons: The hotel in under renovation and it didn't look as nice as it have looked. I realize is an older hotel and it's good that they are renovating. Just wished I was there after renovations were completed. I was not aware of construction when I booked.

Cons: Staff was very unhelpful and place was really dirty and loud besides the room because it was under construction.

Cons: hotel is under renovation. any and all pictures you find on line are completely inaccurate or downright deceptive. even the official website shows a hotel that does not look anything like this one. rooms have no soundproofing so you hear EVERYTHING. bathrooms look institutional, ceiling tiles hanging out of the hallway ceilings, etc.... the place is a mess, loud and not very pleasant to stay at. only saving grace was we didn't spend much time in the room.

Cons: Shame about the construction, but that is a fact of life re hotel lifecycle.

Cons: Warm water shower not on temperature.

Cons: none

Cons: We had a room that sort of had a balcony, but the door was nailed shut. That was kind of disappointing... The windows were as well, which made it turn out to be a very bad decision that we sprayed on sunscreen in our room... To get a mini fridge, you need to pay a one-time fee that I think was $25. My group didn't bother, but be aware of that extra fee. Pool was only just large enough to do any actual swimming in. It also only reached maybe 5 feet deep. If there had been a crowd, I imagine it would not have been very fun.

Cons: Clothing alignment within closet. Not enough to obscure my rating though.

Cons: The staff at the Crockett are always AMAZING. Don't change anything you're definitely doing it right.

Cons: we noticed when we were going to use a couple of glasses in our room for water/soda...that the "old" glasses were what we had to use and that the liquid from the previous night wasn't even emptied by the housekeeper that day...unfortunate...made us question whether the room was cleaned more than just make the bed...

Cons: Parking fee was a bit high at $25

Cons: Wi-Fi access was not working smoothly for the first time, we needed to call tech center to get connected for our laptops. But, once connected, it worked fine later.

Cons: When calling front desk took them a long time to answer. I even had to call twice before they would pick up. The elevators are a little small but they work at least. And again the rooms are quite small but it's just due to the history of the hotel.

Cons: Their was dust on the coffee maker. I am a big time coffee drinker. And dust on the cabnet and mirrors, shelfs, bathroom. But not caked on.... Coffee pot needs to be cleaned every day.

Cons: The rooms were a bit smaller than the pictures led me to believe, but what hotel doesn't do that? I wouldn't say that the Crockett is very romantic, but it suited our purpose :)

Cons: A/C in the room was noisy when shutting off after each cycle. It didn't prevent us from sleeping, but it was noticeable. Also be aware parking is not free and is in an outside lot close by - very short walk. We had no problems, and it's unlimited n and out. I was a little worried about a hail storm as it was stormy a couple nights.

Cons: $25 parking charge per night

Cons: My only complaint is that the WiFi was spotty in the rooms, though it worked very well in the lobby areas.

Cons: There was no fridge or microwave. I thought it was a bit over priced.

Cons: The water temperature of the shower was never consistent. Our room was a little small too but we didn't mind since we didn't spend too much time in the room.

Cons: Nothing

Cons: There were ants all over our room. At first it was two, I then started noticing them all over our room and a few in the bed the night before checkout. They were in the process of renovating the building, and failed to mention it when I called to confirm my room. Parking was horrible.

Cons: I had to get accustomed to the pets/dogs barking and in such close proximity to us.

Cons: Breakfast was average, nothing to praise or complain about. Elevator was noisy.

Cons: Packed full of families with small children during Covid pandemic, no coffee in lobby, towels were scarce. Creepy homeless panhandlers roaming the parking lots. Very noisy, With too many dogs Who barked incessantly and screaming children in the pool 12+ hours per day.

Cons: Cleanliness can be better, especially in the bathroom area. The building seems old, could use some renovation.

Cons: I had my truck stolen at the property and they didn't have any cameras. Apparently, there was a guard at night but maybe he was sleeping or something. No one saw anything. The truck as just suddenly there. The hotel is tucked away in a little corner and I guess is frequented by carnappers. The staff was polite but basically was just given a "that sucks, sorry." I had to ask the La Quinta across the street if they had cameras and they did but, unfortunately, nothing that was pointed at the TownePlace property. I wish I didn't have to have to ask another hotel to maybe see the parking lot. I feel like the hotel should have done something more to be helpful or SOMETHING. Sure, you've got a lot of signs out saying park at your own risk but if you can't ensure my property isn't safe while I stay at your hotel then I will definitely not stay here again.

Cons: Toilette was loud and running every 30 minutes or so. Close to the airport, you could really hear the planes coming and going. AC/Heat. There was no way to adjust the temperature, it was either freezing or too hot.

Cons: I did not appreciate an employee being rude. Also they can improve with a thorough cleaning of the room.

Cons: No free breakfast and the Coke I bought in the lobby cost $3, but for the price I paid for the room that wasn't a HUGE deal. The parking cost extra but that is normal for hotels on the Riverwalk.

Cons: Not a thing!

Cons: No shuttle from the airport to the hotel. We also reserved two rooms one with a king bed and another with two double beds however they gave the king bed away to someone else and we ended up with double beds in each.

Cons: The outrageous parking fee. $62. For a 24 hour period. I didn't need the room serviced but I did put my full trash can just outside the door in the am and it was still there when we checked out at 4:30 pm. The room was fine but not worth $250 a night. I thought it would be something special for that kind of money.

Cons: The staff we not able to fix the problems with the rooms. They were rude and annoyed with our multiple calls for assistance just getting into the rooms due to the door not accepting any of the 9 cards that were created for the one room. I would do a trip to a holiday Inn again, just not this location

Cons: I requested two suites, only got two regular rooms. Charged me for two suites. I cancled the rooms and never got my money back. Horrible experience