San Antonio Car Hire

Cons: The initial car they tried to provide me had horrible stains all over the seats, take those types of cars out of inventory and do notvtry to provide them to customers who pay plenty of hard earned money for.

Pros: Staff was friendly and the car we eventually got was clean.

Cons: We had a reservation, but they didn’t have a car for us. They only had more expensive options and wanted us to pay more to upgrade. We had to wait an hour for a car before they finally took us over to another location to get a car. They said they’d take us to the airport upon return but couldn’t.

Pros: I wasn't able to rent from them because they called me shortly before my pickup time and informed me that they didn't have an SUV (that I requested) available.

Cons: Having the car you reserved.

Bait and switch

Pros: Nothing about this location. I did wind up at another Enterprise finding what I wanted the next day. This reservation was made at least 6 weeks in advance and they tried to pass off smaller SUV in the place of car rented.

Cons: We didn’t rent what they offered. We reserved luxury full size SUV (suburban) and what they attempted to give us was a disgusting, filthy Nissan Armada, not the same class as our rental. When I brought it to their attention, they then lied that they had attempted to call us “4 or 5 times” to let us know that would not be able to accommodate us. If they had greeted us with that information, I would not have been so upset about their dishonesty. They also told us that was why we should rent directly from them instead of using third party so you should know how they are representing you. We went to another enterprise location the next day and rented what we wanted.

Took too long

Pros: I liked the car and that is was easy to drop off. I also was thankful that I was able to leave my vehicle there overnight. Honestly, the workers were very friendly.

Cons: What ruined the experience for me was the wait time for the Elantra. What’s the point of reserving a vehicle at noon when it’s not ready when you get there 4 hours later. I showed up with my kids and with a little bit of flexibility in my tight schedule to pick up the car. I was told the car wasn’t on site and that it would take 15 minutes to be ready. I didn’t leave in the car until almost an hour later. If the manager would been honest about the time I could’ve left and made better use of the time. Instead it put me behind and i ended up getting a car that was rushed and also talked into some charges that I clearly explained I didn’t want because I already had coverage. I signed the paperwork anyway because I didn’t want to keep going back and forth with the worker. Anyways it changed my mood for the day and put me behind for an anniversary dinner I had with my fiancée and that’s enough for me never come back to the location. I really value my time.