San Antonio Car Hire

Cons: The staff at the Love Field Hertz branch are rude and disrespectful. I generally rent from Enterprise, but went with cheaper price this time. You get what you pay for. Needless to say I am dissapointed with the quality of their customer service.

Cons: I booked the rental through kayak and I didn't see anything about hertz looking at your credit. I will never use hertz

Cons: I like everything no complaints what so ever

Cons: Interior was dirty

Cons: When we arrived at the San Antonio airport, I was told our rental was not at the airport but at another site. My fault for missing that detail. The Hertz agent at the airport said it would cost 4x more to rent at the airport. We decided to take a taxi to the site. Much to our surprise, the agent gave us an outdated map with address of the location. They had moved so we went to the wrong address and finally called to get the right address $40 later. Disappointing way to start our vacation. We were hit with extra costs that were not explained clearly. Not a good deal. Don't plan to go with Hertz again!

Cons: car was filthy when picked up

Cons: Tulsa drop off is a address that's no longer vaild

Cons: The Hertz site was closed by the time our flight arrived noon Saturday. Told it would be open when we arrived - all day supposedly. What a mess!!

Cons: Don't have any big complaint the only thing I didn't like was trying to find the place was confusing. They have a big sign that says "return rentals" yet it is also where you go in the office to rent the cars. We drove around for 10-15 min when he finally asked someone & we found out it was the entrance too.

Cons: Tried to "up sale" me too much.

Cons: Only 2 parking spots by office. Gate employee was annoyed when I couldn't produce inspection form- he was more annoyed when he saw it in the cup holder! How am I to know what a veh insp form is??? Had to find a creepy swing gate in back fence to get to where my truck was parked. Gate guy and desk guy fist bumped and talked sports at desk- didn't seem very professional (they were both 25 y/o African American, I am 55 y/o Christian/ Anglo/ Veteran) ...awkward.

Cons: We were NOT told that the second driver cost $74 extra for 6 days. When I returned the vehicle, I listened to others who were starting their rental transactions and they were NOT told of the fee. I told the other renters to watch out when I was in line. The staff apologized for "forgetting" to mention it to them but not happy. Staff does not know how to recognize a customer waiting in line. Do they even know or care I'm there? I unfortunately didn't look at my contract when I signed it as I trusted Kayak. My bad though but I am not happy. We never used the other driver as I added one just to be "safe" so I wouldn't invalidate my contract just in case I needed the second driver. The vehicle was fine but the staff from the people who inspected the cars to the rental staff acted like sophomoric high school boys being unsupervised. The shuttle drivers on the other hand were kind and helpful.

Cons: It took them forever to pick us up at the airport. Then when we got the receipt there was over a hundred and twenty dollars of charges we didn't know we would be paying. We declined extra insurance but were charged 25 dollars a day for it. Then some other random charges. For things we didn't understand. I've rented with kayak a number of times in the past and have had no issues. I'm nervous to ever try and use kayak again.

Cons: Bad service all around

Cons: Vehicle was not completely cleaned. It had a slight odor.

Cons: The car had 32K miles, bald tires undetected for the first 4 days and damaged front grill from prior drivers running into parking curbs (I had to snap loose parts back in place prior to leaving the lot on day 1). Camry's have little front end clearance and should always be backed into parking locations to prevent this problem. As with most other car rental companies, Advantage attaches all car keys to a heavy cable for the Rental company convenience - not the customer. They keys must be detachable to permit at least one key to remain with the customer comfortably. Suggest revising this process and make the customer responsible for any lost keys. Use Advantage Again- Humm????

Cons: The card entered in Kayak should have been used.

Cons: The inside of the van was a little worn worn down. Especially the seat that can be taken off in the middle. The very back seat belts didn't lock when the van was moving.

Cons: Nothing

Cons: We arrived late due to a delayed flight. The Alamo office, which is supposed to be 24/7, was closed and its reservations were being handled by the National office. 3 rental companies total were being handled by the 1 person in the National office, so the line was really long.

Cons: Reservation system was down and couldn't read credit card.

Cons: Everything was great!

Cons: Pick up area is having computer issues. Staff were very good. Drop off was good.

Cons: It's a little difficult and tight getting in and out of the actual location.

Cons: Insurance rates

Cons: They didn't have the car I reserved and substituted it with a Van. I found that the rental was not at the airport and ended up charging me twice as much. It went from $42 to $89 per day.

Cons: Signed up for a Rav 4 Toyota size vehicle for our two person trip but Enterprise did not have one. (We wanted the Rav 4 since I am thinking about buying one with my next auto purchase.) They substituted a larger SUV, Kia Sorrento which was much too big for two people. The car was not ready and the salesperson said it would take 10 minutes to vacuum the car. I waited and when the car was given to me it was dirty. I asked about why the car wasn't washed, he said I could wait longer. We also disputed about the negociated price including insurance cost. I drove the car and then returned it for a (hopefully) full refund, and then drove my own car.

Cons: I liked everything. Can't complain.

Cons: I wish the staff at Enterprise would have informed me how early their location closes on Sundays (3 pm). I did not get back to their location until after 3 pm and had to hold onto the car for another day until I was able to return it the following day.

Cons: N/A

Cons: The cleanliness of the van and the smell of the van were not great.

Cons: The car reaped of cigarette smoke the whole time and had dog hair inside but all over the trunk it was gross to put our bags in there. We are not smokers or dog owners we should not have to adjust our comfort level for this or pay to be in this type of condition.

Cons: Car was dirty and they marked it as a full tank when it was one bar down on the fuel meter. The airport location was very hard to find. I regret using any non airport location, because the service and the cars are not the same.

Cons: The location is not exactly close by the terminal, but the free shuttle gets you back and forth fairly quickly.

Cons: requested a convertible, but none available at that location; slow service- half the number of shuttle buses that other rental companies had circulating.

Cons: My only reservation was their opening time. I had a 6 am flight and they don't open until 5 am. Myself and at least 7 other customers were waiting for them to open in order to not miss our flights. However, the checkout and shuttle service was fast. Just a little too close for comfort, that's all.

Cons: Young driver fee for charging the rental to a different card, even though the cardholder was not the one driving the vehicle, and didn't drive the vehicle at all.

Cons: Car smelled of smoke

Cons: The low tire pressure light came on early in the trip. I stopped and checked the tires and put air in the right front tire. I checked the tires a couple more times and the tires seemed to be holding air, however, I could never get the low tire pressure light to reset. Also, they washed the car before I picked it up, but they did not replace the antenna, so I had no radio for 8 days.

Cons: I was over charged and contact budget. It took multiple reps and long holds for them to return my money

Cons: They told me the car was due the day before I was supposed to return it. They charged me a hidden fee that they did not tell me.

Cons: When we got the car, the car hadn't been washed or vacuum or wiped inside. We also found a broken piece of glass on the front passenger side. Because we were in a hurry, we ended up just dealing with.

Cons: The vehicle was not clean and smelled like cigarette smoke. The man behind the counter charged me $66 for prepay fuel but told me if the vehicle was brought back full then the $66 would be refunded. The vehicle was brought back full and acknowledged by the person checking in vehicles outside. It has been 8 days since I dropped the vehicle off and the $66 has not yet been refunded. I complained to Avis and they are communicating with me regarding this issue.

Cons: The agent at pick-up tried to scam me by forcing me to agree to the "fuel service" option at $22, even though I'm fully capable of filling my own gas tank at the end.

Cons: Waited 30 minutes to receive a rental and it was dirty on the outside.

Cons: Car had been wrecked....deep indentation on side. Not a big deal for me, but consider: Almost 60 LBS in one front tire (with 44 lbs max) and 26 lbs in other front tire. How do you get 60 LBS in a tire accidentally? Totally out the car sure would have been convenient. And TX insurance rules allow rental company to come directly after you (or your estate!) for damage and loss of use regardless of fault.

Cons: Would not allow to pick up car one hour earlier without an unreasonable charge. Told them to go jump.

Cons: The car smelled like cigarettes.

Cons: Rental was double what was quoted

Cons: We were given a pick up time of 12 noon, we showed up about ten minutes early and when we tried to walk in the lady was very rude and locked the door on us saying they were closed. This particular location apparently closed at noon but she couldn't even take us in since we were there before noon and had a reservation. Then she tried hiding behind the counter like we didn't see her. It was an overall horrible experience.

Cons: Worse experience ever

Cons: I will not be using Payless again. They were a truly terrible experience

Cons: Pick up was very much a hassle. I already made a reservation online with all my information, but when I came to pick up my rental I was asked all the same questions again. Why? Then they charged me $200 for using my debit card, on top of all the other hidden fees, the total amount was double what the rental was suppose to be.

Cons: No car and no representatives. Literally left stranded with 15 other people. We were then offered rentals at 3x the price we had reserved through a competitor and had no choice since we had taken a shuttle from the airpor. HORRIBLE.

Cons: Only one person at the counter so check in took awhile but that's a small complaint

Cons: Car was dirty on outside when I picked it up. Asked for it to be cleaned before I took it. They rinsed it off, didn't dry it, and I had hard water spots all over the black paint and windows.

Cons: Car was hail damaged, back seat was dirty, carpets needed vacuuming, floor mats were missing. I was given a letter at the gate which apologized for the hail damage but their clerk was insisting that I take damage coverage in spite of the car being in such poor condition. When I returned it no one was there, Avis took posession of the car and their clerk had nothing but bad things to say about payless employees.

Cons: it took more than 20 minutes for customers in front of me to receive their vehicle. The agent was very courteous but, not sure why it was so hard to locate a vehicle to rent. Aren't vehicles readily available for customers? And the same happened for me but it only took about 10 minutes. The vehicle I did receive was clean inside and out with the exception of the all the stains on the back and front seats. If I had been traveling with my family I would have demanded another vehicle.

Cons: I chose the rental organization based on the kind of car I wanted. I had specific needs. I worked with two of them and neither company had the car available they pictured in the ad. When I say not available I mean they didn't even offer the car pictured. I spent 4 hours trying to get the right car. That's way too long.

Cons: Check in took almost 25 minutes, and there were only two people in front of me. Did not help that only one person was at the counter, nor that the folks in front of me seemed to want to change every thing in their car rental contract. Not fun.

Cons: Tried to change pick-up time to the evening before knowing that I would use the car only during the day the next day—but having an extra charge added which discourage me from changing my pick-up time.

Cons: The car could have been cleaned better.

Cons: I pre-booked a compact SUV and when I arrived, but after I did the paperwork and paid/put down deposit, was told the only vehicle on the entire lot was a mini-van. That was my only option otherwise I'd have to return the following day to get the car type I reserved. Apparently this is a common problem.