Pros (+) Location
Cons (-) Customer service ( very rude ) Room service ( did not clean room / give new towels )
2 stars
Red Roof PLUS+ San Antonio Downtown - Riverwalk
1011 East Houston Street, San Antonio, TX 78205, United States
San Antonio, TX
See location+1 210 229 9973Photos of Red Roof PLUS+ San Antonio Downtown - Riverwalk
Overview
Hotel with a seasonal outdoor pool, a short walk to Alamo Along with self parking, this smoke-free hotel has coffee/tea in a common area and a seasonal outdoor pool. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and ATM/banking services. Weekly housekeeping is available. Red Roof Inn PLUS+ San Antonio Downtown - Riverwalk offers 215 accommodations with coffee/tea makers and hair dryers. Smart televisions come with premium cable channels and pay movies. This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly. Recreational amenities at the hotel include a seasonal outdoor pool.
Latest deals for Red Roof PLUS+ San Antonio Downtown - Riverwalk
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Red Roof PLUS+ San Antonio Downtown - Riverwalk
- Outdoor pool
- Free Wi-Fi
- Coffee machine
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Parking
- Pets allowed on request. Charges may apply.
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Shower chair
- Accessible by lift
- Adapted bath
- No smoking
- Lowered sink
- Toilet with grab rails
- Upper floors accessible by lift
- Designated smoking area
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
Dining
- Microwave
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- ATM on-site
- Wake-up service
- Safety deposit box
- Key card access
- Express check-out
- 24-hour front desk
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Bathroom
- Raised toilet
- Toilet
- Toilet paper
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
- Desk
General
- Window
- Hardwood or parquet floors
- Telephone
Parking and transportation
- Parking
- Private parking
Bedroom
- Socket near the bed
Family friendly
- Cribs available
Pool
- Outdoor pool
Reviews of Red Roof PLUS+ San Antonio Downtown - Riverwalk
6.4
Okay
3372 verified ratings
Wonderful
819
Very good
460
Good
504
Okay
340
Fair
428
Mediocre
230
Poor
591
Summary of reviews
Guests say
Guests appreciated the hotel's location, which is convenient for exploring nearby attractions. However, many expressed dissatisfaction with the service, citing rude front desk staff and long wait times. Cleanliness was a significant concern, with reports of dirty rooms and maintenance issues. Overall, while the location is a plus, the service and cleanliness need improvement.AI-generated from customer reviews
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Score by provider
6.4 out of 10
441 reviews
6.2 out of 10
1 review
6.3 out of 10
10 reviews
All reviews
Pros (+) Good location. Staff seemed friendly
Cons (-) Lots of things could have been better. If you don’t have your own transportation, ok spot to go. Otherwise just stay outside of downtown and pay for daily parking. You’ll get better value out of hotel away from downtown
Pros (+) Great staff
Cons (-) Terrible customer service. Priced too high for the quality. Hotel floors were stained and it smelled all over. Pool was mediocre. Adverstised with free parking and breakfast and microwave/fridge in room and you had to get a special package for that. Felt like that should have been clarified. Elevator was broke and toilet in room was broke, too.
Pros (+) Pet friendly
Cons (-) Room was not ready at 5pm . They took our name put it on a list and saiid they would call us. After 3 hours no call. If you complain mgr. threatens to cancel your reservation, they also have a black list of customers I witnessed that with one customer as well. They will also charge you a 1.50 fee for a safe in room.
Pros (+) Hotel needs to be updated. Duvet was heavily stained. A giant cochroach came out from under the dresser. Towels were abrasive and not soft. Inside of desk and drawers were stained.
Cons (-) Old and worn.
Pros (+) Walking distance to downtown (riverwalk/Alamo) but its a sketchy area if you are alone. Many homeless and cat callers around. Rooms were modern and looked just like the pictures. Staff was friendly and helpful
Cons (-) Sheets were dirty, asked for new ones and we're still dirty. Add on extra charges after initial booking fee, must pay for parking, ADA accessible restroom was constantly wet. Showers must run for ten minutes before water heats up, refrigerator didn't work, roach came out of restroom drain.
Pros (+) Nothing to like here.
Cons (-) The internet service in my 5th floor room was poor. Then the crickets moved in. I killed three of them and counted 5 more down the hall from me. While I was at the font desk talking about the lack of Wifi, two very angry women guests came down to check out because of all the bugs. The interior is worn and does not present as clean. There was a puddle of water in the middle of the floor. They offer...
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Cons (-) Staff was rude. Door was missing the bottom liner so you could hear everyone that walked by.
Pros (+) Overall nice clean hotel for the price
Cons (-) That we had to pay $15 daily for parking
Location
1011 East Houston Street, San Antonio, TX 78205
What's nearby
- The Alamo0.5 km
- St. Joseph Catholic Church0.5 km
- Henry B. González Convention Center0.6 km
- Tower of the Americas0.7 km
- Alamodome0.9 km
- San Antonio River Walk1 km
- Market Square1.8 km
- Guenther House2.1 km
- San Pedro Springs Park3.1 km
- Japanese Tea Garden4 km
- AT&T Center4.2 km
- San Antonio Zoo4.4 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Red Roof PLUS+ San Antonio Downtown - Riverwalk
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FAQs when booking at Red Roof PLUS+ San Antonio Downtown - Riverwalk
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See most recommended stays in San AntonioGood to know
Value for money | Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|---|
6.9 | 1.2 km | San Antonio | 11.9 km |
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