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|"Lovely environment and friendly staff."||(in 48 reviews)|
|"Great selection and quality food."||(in 36 reviews)|
|"Great property, beautiful location friendly staff"||(in 8 reviews)|
|"Food was very very bad"||(in 28 reviews)|
|"The jungle effect!"||(in 4 reviews)|
|"They didn’t have a good night life on the property."||(in 8 reviews)|
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We loved Paradise
Loved the beach low water current The suite upgrade was amazing Weather was perfect
It would of been better if they had an all inclusive plan
Cheap Food Service
Great location, Attentive staff and Cold AC.
Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.
Worse food ever!! Food poising!!
the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!!
The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!
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Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER
My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others.
Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!
The Reef Playacar Beach Resort is found on the Mexican coast of the Caribbean and in the heart of Riviera Maya. This hotel is located on the oceanfront and it is all-inclusive. The resort is a good option for couples, as well as families. Because it is an all-inclusive package, guests will be able to choose from a range of different packages, which can provide them with different types of features and services.
There are 196 rooms at the resort, which blend well with the tropical forest and beach themes of the area. Some of the modern conveniences you can expect in the rooms include ceiling fans, air-conditioning, a television, telephone, alarm clock, and a safety deposit box.
This resort has a large number of amenities to provide just about everything guests will need. You can find a concierge, bicycle rentals, a jewelry shop, tour desk, board games and billiards, a range of daily activities, entertainment each night, and a gym, where you can keep in shape. The resort also has several options for dining on site. Botticelli offers freshly prepared Italian dishes. Other options at the Reef Playacar Beach Resort include the Terraza Grill, the deli snack bar, the ice cream parlor, the Cenote, Azul 48, Papo’s Bar, and more.
Guests who stay at the resort will be mere steps from the beach. They will also be close to many places to visit, as well as more places to dine. Some of the other dining options in the area include Alux and Casa Sofia Playa del Carmen.
based on 658 reviews
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Most popular landmarks
- Playacar Golf Club 227 m
- Aviario Xaman Ha 0.8 km
- Yucatek Divers 1.7 km
- Calle Quinta Avenida 1.8 km
- Playa principal de Playa del Carmen 1.9 km
- Parque 28 de julio 2 km