Overview

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Sandos Caracol Eco Experience Resort

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Carretera Cancun-Chetumal km 295, 77710 Playa del Carmen, QR, Mexico
+52 984 873 4444

$198+

Sandos Caracol Eco Experience Resort
Mon 20/11
Tue 21/11

Overall guest ratings

8.1/10 Excellent
based on 2400 reviews

Review highlights

  • 8.4
  • 7.7
  • 4.8
  • 3.5

Good to know

  • Friendly atmosphere
  • Friendly service
  • Recreation staff is nice
  • Pleasant hotel grounds

Nearby

  • 3.3 km El Camaleón Mayakoba Golf Club
  • 4.3 km Mamita's Beach Club
  • 4.8 km Calle Quinta Avenida
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About

Sandos Caracol Eco Resort and Spa, an All Inclusive resort, is a deluxe property located in a privileged location surrounded by a tropical paradise with lush vegetation and 16 natural cenotes. It features a world class spa with a lavish wellness program including a thermal circuit, an array of water sports, a fitness centre, sports facilities, restaurants and much more.The Sandos Caracol Eco Resort & Spa strives to be the number one ECO-HOTEL in the Mayan Riviera. Not only by highlighting its natural beauties, such as its many cenotes, mangroves and regional animals. But also through constant innovation and projects, emphasizing the conservation of the environment and the awareness-raising of the public. Kids can cool off under the Riviera Mayan sun at Sandos Caracol Eco Resort & Spa and Sandos Select Club at the resort's BRAND NEW Sandos Aqua Park which features a variety of water play areas including 17 water slides (for childrens use only) open daily from 9am - 5pm.Each of the 956 generously scaled, light-filled guestrooms and suites have oversized bathrooms, and spare yet elegant furnishings that were inspired by a sense of uncomplicated sophistication. They feature deluxe amenities and charming views of the jungle, the pools, or the ocean.The property has 956 rooms.The hotel also offers Billiards, Children's facilities, Dry cleaning, Library, Lobby, Reception, Table tennis, Sandos Aqua Park, Animals / Eco Tour and Beach amenities.ENTERTAINMENT-2 Swimming Pools, the main one with protected children area-1 AQUA PARK for children with sides and water games-Full Spa with sauna, steam room, jacuzzi and fitness centre with exercise equipment, massages($)and beauty parlor($) -2 Tennis Courts with night lights (1 of them multi sports court) -Water Sports Center, Scuba Libre, 5 stars padi resort, all level courses and specialities, introductory diving lesson in swimming pool, Snorkeling equipment, Windsurfing, Kayaking, hobbie cat 13ft (lessons not included), Boogie Board-Theatre Bar (Live music and dancing)-Theater-Family program-Kids Club from 10:00 am to 09:00 pm (divided as Baby 2-3/Kids 4-12 years) with fully supervised activities program, such as: children's pool, games and crafts, mini disco. For the ages 2-3 years, the schedule is 10 am to 1 pm and 3 to 6 pm-Activities program for adolescents with assistance of our animation and sports team. Music, pool table, beach soccer, etc. See animation program for schedule-Available with extra charge: Travel and Car Rental Agency, Boutique, Medical service, Internet room, Laundry service.

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AMENITIES

  • Fitness centre
  • Free Wi-Fi
  • ATM on-site
  • Babysitting or child care
  • Car hire
  • Internet
  • Concierge service
  • Currency exchange on-site
  • Gift shop
  • Laundry service
  • Meeting/Banquet facilities
  • Room service
  • Bicycle hire
  • Game room
  • Spa
  • Hot tub
  • Outdoor pool
  • Restaurant
  • Bar/Lounge
  • Beauty salon
  • Air-conditioned
  • 24 Hour Front Desk
  • Night club
  • Safe
  • Sauna
  • Free parking
  • Playground
  • Pool table
  • Private beach
  • Designated smoking area
  • Storage available
  • Non-smoking rooms available
  • Terrace/Patio
  • Facilities for disabled guests
  • Child-friendly
  • Child pool
  • Pets not allowed
  • Steam room
  • Wedding services
  • Outdoor tennis
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Reviews

Guest reviews

All reviews
Families
Couples

Overall rating

8.1 Excellent
Based on 2,400 reviews

Location
8.4

Breakfast
7.7

Service
7.6

Food
6.9

Beach
6.5

Comfort
5.9

Cleanliness
5.1

Room
4.8

WiFi
3.5

Overall rating

7.9 Good
Based on 1,584 reviews

Amenities
8.5

Location
8.2

Food
7.2

Service
7.0

Beach
6.3

Comfort
5.6

Cleanliness
5.0

Room
3.8

Overall rating

8.6 Excellent
Based on 816 reviews

Amenities
8.7

Location
8.6

Service
8.0

Breakfast
7.8

Wellness Area
7.0

Beach
6.7

Room
6.4

Cleanliness
5.4

WiFi
3.3

Recent reviews

Find reviews that mention:
lots of animals
lots of activities
great food
rocky beach
nice staff friendly
customer service was terrible
kids lots
activities for adults
weird hours
sunny days
nice pool
omelette station
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Map

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Sandos Caracol Eco Experience Resort
Sandos Caracol Eco Resort and Spa, an All Inclusive resort, is a deluxe property located in a privileged location surrounded by a tropical paradise with lush vegetation and 16 natural cenotes. It features a world class spa with a lavish wellness program including a thermal circuit, an array of water sports, a fitness centre, sports facilities, restaurants and much more.The Sandos Caracol Eco Resort & Spa strives to be the number one ECO-HOTEL in the Mayan Riviera.