Prices are in New Zealand Dollars.

Sandos Caracol Eco Experience Resort

Carretera Cancun-Chetumal km 295, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4444

Cheapest
rate per night

8.3

Excellent
based on 644 reviews
Sandos Caracol Eco Experience Resort - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Cancelon $244
Agoda.com $247
KAYAK $264
Cancelon
Agoda.com
KAYAK

Good to know

Value for money 7.8
Distance to city centre 5.7 km
Location rating 8.4
Nearest airport Cancun
Distance to airport 45.0 km

Rooms

Check-in
Check-out

Standard rooms

$244+

Bed type
Provider
Nightly base price
Unknown
$244 per night
Unknown
$247 per night
Unknown
$264 per night
Unknown
$282 per night
Unknown
$284 per night
Unknown
$287 per night
Unknown
$295 per night
Unknown
$297 per night
Unknown
$302 per night
Unknown
$314 per night
Unknown
$320 per night
Unknown
$330 per night
Unknown
$331 per night
Unknown
$355 per night
Unknown
$366 per night
Unknown
$401 per night
Unknown
$401 per night
Unknown
$419 per night
Unknown
$500 per night

Deluxe rooms

$282+

Bed type
Provider
Nightly base price
Unknown
$282 per night
Unknown
$294 per night
Unknown
$302 per night
Unknown
$305 per night
Unknown
$336 per night
Unknown
$351 per night
Unknown
$361 per night
Unknown
$362 per night
Unknown
$364 per night
Unknown
$365 per night
Unknown
$365 per night
Unknown
$368 per night
Unknown
$406 per night
Unknown
$431 per night
Unknown
$435 per night
Unknown
$594 per night

Double rooms

$289+

Bed type
Provider
Nightly base price
Unknown
$289 per night

Superior rooms

$325+

Bed type
Provider
Nightly base price
Unknown
$325 per night
Unknown
$365 per night
Unknown
$381 per night
Unknown
$405 per night
Unknown
$429 per night
Unknown
$437 per night
Unknown
$438 per night
Unknown
$448 per night
Unknown
$454 per night
Unknown
$472 per night
Unknown
$611 per night
Unknown
$611 per night
Unknown
$1,662 per night
Unknown
$2,096 per night

Reviews

Pros

Cons

Traveller rating

118
66
31
13
2

Time of year

Traveller type

Show reviews that mention

+
adults alike in 18 reviews
beach as beautiful in 64 reviews
eco friendly in 4 reviews
family friendly in 4 reviews
food was good in 89 reviews
great place in 5 reviews
great time in 30 reviews
international buffet in 14 reviews
japanese restaurant in 19 reviews
jungle in 18 reviews
kids club in 43 reviews
lots of activities in 26 reviews
natural environment in 3 reviews
seeing all the wildlife in 4 reviews
shows in 15 reviews
snack bar in 26 reviews
staff was very friendly in 72 reviews
upgraded room in 55 reviews
water park in 33 reviews
year old in 5 reviews
  • Good
    Feb 2020
    7.0

    Very kid friendly. Lots of activities for everyone. The water park was closed for the 1st 5 days of our vacation so we spent most time a the tortuga pool. Our 1st room was way too cramped with the bunk beds just at arms reach and ants everywhere. The next morning I upgraded us to a family suite and it was well worth the cost. The staff were very friendly.We preferred the Italian restaurant for breakfast and lunch. The main buffet was huge but were never got noticed and out of the 6 times we went to the big buffet not one staff member asked us for drink orders unlike the Italian restaurant.

    The mosquitos!!! Despite bug spray myself and the kids got eaten ALIVE! The check in process was painful. It took forever and we just got off the plane from a 7 hour trip and then have to go through time share blah blah on top on NO AC in the lobby. We just wanted to get to our room and change. The distance between the buffet's and the rooms was quite long for 2 small kids (we visited the sister resort and they had a shuttle going ALL the time from the lobby to the beach-that would have been nice) The food was not the best for some reason the sister resorts food had much more options and flavor

  • Excellent
    Feb 2020
    10.0

    This was the first time in this resort and for sure not the last. It is a concept that goes to your heart. It is difficult cu express you have to experience. In a few words is that is for nature and wildlife lovers with kids 0-14 and high expectations from a five stars hotel.

    Everything from the room, jungle, all the animals around, food is great, pool and so on!! Entertainment team are great! The night Show’s are perfect.

  • Excellent
    Feb 2020
    9.0

    The nice park, the SPA, the choice of restaurants. Good entertainments. Jacuzzi in bedroom.

    The distance from the city and the prohibitive taxi cost.

  • Good
    Feb 2020
    8.0

    The resort has more to offer than others especially for kids, e.g. Aquapark, activities with and outside the kids club, animals on the property (coatis, racoons, monkeys, cats, turtles, etc, plus farm animals like pigs, donkeys, hens). Food/drinks were abundant, and the quality was generally good. We preferred the many choices of the international buffet (and no waiting time compared to the a la carte restaurants). Nature is beautiful, most of the property is set in a mangrove forest, they have several cenotes (including one with a waterfall), the Jade river - where we had some Indiana Jones type of experience. The beach is beautiful though not very large, the water has stones and sea urchins (which they probably tried to clean out, but little ones keep growing - so shoes are a must). Entertainment is ok, if a bit too loud, so if you need some peace, stay away from the central areas.

  • Good
    Jan 2020
    8.0

    Loved the location, the wild life is great! Beach was lovely, but a bit rocky. There is lots to do on the resort which was nice and the swing bar is cute!

    I communicated with the property through booking.com asking for a late check out on our final day, due to an evening flight out of Cancun. I was replied to within a couple of days saying my request was met. That being said, once I got to the property I was told they didn’t create this reply and they were not going to honour it. I had to provide them with the e-mail and it took 30 minutes for them to grant the request that I had already been allowed. It was frustrating to have had this pre arranged and organized our shuttle t the airport accordingly. Be careful communicating through booking.com !!! The food is sub par in some of the restaurants and there are a few times during the day that everything is closed. It was a bit frustrating to have to follow a schedule during vacation in that sense, as if you missed the windows there were chunks of time (2-3 hours) that there were little no food options. The standard rooms need a serious update. We didn’t spend a lot of time in our room, but for families with kids or for someone who spends a bit more time in their room, be sure to book something more than standard. Bring excellent walking shoes !!! Everything is quite a distance!

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About

Overview

Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.

It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.

Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.

Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.3 Excellent

based on 644 reviews

8.4

Cleanliness

8.4

Comfort

8.4

Staff

7.8

Value for money

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Babysitting or child care
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Game room
Spa
Hot tub
Outdoor pool
Snorkelling
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24-hour front desk
Night club
Safe
Sauna
Airport shuttle (surcharge)
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Hiking
Massage
Laundry facilities
Child pool
Hairdryer
Pets not allowed
Steam room
Wedding services
Outdoor tennis
Linens
Towels
Business centre
Scuba diving
Express check out
Cable or satellite TV
Lift

FAQs when booking at Sandos Caracol Eco Experience Resort

Does the Sandos Caracol Eco Experience Resort have any organized activities for children?

Open daily from 10:00 am to 10:00 pm, the Kids Club at Sandos Caracol Eco Experience Resort is a supervised space for children between 4 and 12 years of age. Kids will adore fun-filled days in the water park and large playground, and can participate in eco activities, arts and crafts, swimming in the cenote, mini yoga and outdoor games. Meals are not provided so children need to have lunch and dinner with their parents. Younger kids are allowed to use the facilities, but must always be accompanied by a parent or guardian.

What kind of entertainment is offered at Sandos Caracol Eco Experience Resort?

Guests enjoy different shows every night in the theater or under the stars at Sandos Caracol. From Disney songs, comedy, and live music, to traditional Mexican nights and performances on the beach and in the jungle, guests will be fully entertained by the diverse shows.

Does the Sandos Caracol Eco Experience Resort offer any special tours?

Discover the beauty of the Riviera Maya with six weekly tours at the resort. Experienced guides will take you to explore the stunning natural settings within the resort, including the lush Mayan jungle and natural cenotes. The Aquatic World tour begins with kayaking on the Caribbean, a dip in a river in the mangrove forest, and a swim in an ancient cenote. Study local plants and wildlife on the Nature and Survival Tour and learn practical tips and tricks for surviving in the jungle. Other tours allow visitors to participate in a ceremony with a real Mayan shaman, and learn about ancestral cooking including some of the Yucatan’s famous dishes. Book your tour at the InfoCenter at the entrance to El Manglar Sports Bar.

Is the Sandos Caracol Eco Experience Resort an eco-friendly resort?

One of the highest priorities of the resort is protecting the wildlife and ecosystems of the Riviera Maya. A number of programs have been implemented to achieve this goal and allow guests a genuine eco vacation. There are no single-use plastics at the resort and solar power is used in the guest rooms, alongside energy-saving and water-saving initiatives. There is an active recycling program and guests can also commemorate their stay by planting a tree at the resort. To reduce waste, Sandos Caracol composts the leftovers from its restaurants and has an organic vegetable garden and nursery for endangered plants. Resort employees take part in regular environmental education programs, and guests are encouraged to respect the natural environment, culture and heritage.

What kind of water sports and activities are possible at Sandos Caracol Eco Experience Resort?

Discover the Riviera Maya with a host of water sports and activities at Sandos Caracol Eco Experience Resort. Rent a kayak, try sailing, or go boogie boarding on the beautiful waters. If you want to stay active on land, go on a bike ride, enjoy a game of tennis or volleyball, or take part in the organized yoga, dance, and Zumba classes.

Where is Sandos Caracol Eco Experience Resort located?

Sandos Caracol Eco Experience Resort is located at Carretera Cancun-Chetumal km 295, 5.7 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Sandos Caracol Eco Experience Resort.

When is check-in time and check-out time at Sandos Caracol Eco Experience Resort?

Check-in time is 15:00 and check-out time is 12:00 at Sandos Caracol Eco Experience Resort.

Does Sandos Caracol Eco Experience Resort offer free Wi-Fi?

Yes, Sandos Caracol Eco Experience Resort offers free Wi-Fi.

Does Sandos Caracol Eco Experience Resort offer free parking?

Yes, Sandos Caracol Eco Experience Resort offers free parking.

Does Sandos Caracol Eco Experience Resort offer free airport shuttle service?

No, Sandos Caracol Eco Experience Resort does not offer free airport shuttle service.

How far is Sandos Caracol Eco Experience Resort from the airport?

Sandos Caracol Eco Experience Resort is 19.4 km from Cozumel. Sandos Caracol Eco Experience Resort is 45 km from Cancun.

Can you bring pets to Sandos Caracol Eco Experience Resort?

No, pets are not allowed at Sandos Caracol Eco Experience Resort.

Does Sandos Caracol Eco Experience Resort have a pool?

Yes, Sandos Caracol Eco Experience Resort has a pool on-site.

Photos

Sandos Caracol Eco Experience Resort - Playa del Carmen - Building All photos (41)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Bedroom Bedroom (8)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Bar Bar (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Pool Pool (3)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Beach Beach (2)

Location

Most popular landmarks

  • El Camaleón Mayakoba Golf Club 3.3 km
  • Mamita's Beach Club 4.3 km
  • Muelle Navega 4.7 km
  • Parque 28 de julio 5.3 km
  • Playa principal de Playa del Carmen 5.4 km
  • Calle Quinta Avenida 5.5 km

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK

Getting Around

Cozumel 19.4 km
Cancun 45 km

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Hotels Mexico Quintana Roo Playa del Carmen Sandos Caracol Eco Experience Resort