Prices are in New Zealand Dollars.

Sandos Caracol Eco Experience Resort

Carretera Cancun-Chetumal km 295, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4444

Cheapest
rate per night

8.6

Excellent
based on 6,636 reviews
Sandos Caracol Eco Experience Resort - Playa del Carmen, Quintana Roo, Mexico
Check-in
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Check-out
Compare vs KAYAK |

Provider Nightly total
Cancelon $243
Agoda.com $245
KAYAK $263
Cancelon
Agoda.com
KAYAK

Good to know

Distance to city centre 5.7 km
Location rating 8.3
Nearest airport Cancun
Distance to airport 45.0 km

Rooms

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Check-out

Superior rooms

$324+

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$1,653 per night
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$2,085 per night
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$324 per night
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$363 per night
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$379 per night
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$403 per night
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$426 per night
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$435 per night
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$436 per night
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$446 per night
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$452 per night
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$470 per night
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$607 per night
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$607 per night

Deluxe rooms

$281+

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Nightly base price
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$281 per night
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$292 per night
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$301 per night
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$303 per night
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$334 per night
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$349 per night
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$359 per night
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$360 per night
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$362 per night
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$363 per night
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$363 per night
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$366 per night
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$404 per night
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$429 per night
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$433 per night
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$591 per night

Double rooms

$287+

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Nightly base price
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$287 per night

Standard rooms

$243+

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Nightly base price
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$243 per night
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$245 per night
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$263 per night
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$281 per night
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$283 per night
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$285 per night
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$294 per night
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$295 per night
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$300 per night
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$312 per night
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$319 per night
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$329 per night
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$329 per night
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$353 per night
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$364 per night
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$399 per night
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$399 per night
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$417 per night
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$497 per night

Reviews

Pros

Cons

Traveller rating

104
58
29
12
2

Time of year

Traveller type

Show reviews that mention

+
adults alike in 18 reviews
beach as beautiful in 64 reviews
eco friendly in 4 reviews
family friendly in 4 reviews
food was good in 89 reviews
great place in 5 reviews
great time in 30 reviews
international buffet in 14 reviews
japanese restaurant in 19 reviews
jungle in 18 reviews
kids club in 43 reviews
lots of activities in 26 reviews
natural environment in 3 reviews
seeing all the wildlife in 4 reviews
shows in 15 reviews
snack bar in 26 reviews
staff was very friendly in 72 reviews
upgraded room in 55 reviews
water park in 33 reviews
year old in 5 reviews
  • Excellent
    Sep 2019
    9.2

    Very Nice location , the nature and jungle and animals were great. The ocean and beach were also like in a movie. Food and staff were great. I cant think up any bad thing about this hotel

  • Good
    Sep 2019
    7.5

    The facilities were nice and the resort itself is beautiful.

    The food was disgusting and closed early. After 10:30, there was no food? Horrible! And I tried getting lunch at 12pm and EVERYTHING was closed. Why am I put on a time limit to eat?? Also, most of the cenotes they were advertising you can swim in were gross and to me, not swimmable. Those who did were very brave...

  • Excellent
    Aug 2019
    10.0

    Everyone was very friendly and loads to do on the resort

    Got lost looking for the resort it’s not very signposted

  • Excellent
    Aug 2019
    9.6

    The resort has a fantastic wild, jungle style environmental feel. Spider monkeys, Coattis, iguanas, peacocks and even deer are wondering around the resort seemingly unaware of the tourists walking around the cute shady pathways that meandour through their habitat. The picture window from our ground floor room (1504) into the wild was gorgeous. Loved looking out at the animals. The food we had at the al acarte restaurants (la Riviera, Japanese and elite steakhouse) all fantastic. Staff are all dressed in a sort of crocodile Dundee / bush style outfit which makes you feel a bit like you’re on a film set! Spa area was lovely and free to use as adults. Paid for massage was great - a real treat! Beautiful beach with lots of shade. Rooms are gorgeous & well equipped. Staff all very friendly but not over the top Felt very safe walking around Lots of shade Beautiful Cenote on the grounds Great water slides and fun pool for young kids Very environmentally friendly resort Really good value for money Great dive centre on site Games area with pool & table tennis Fun street market on Sunday night

    The layout is confusing for the first 24hours, a map would be helpful. Air con is only in your room- so restaurants & lobby are hot & sweaty. Pools are nice but we only used the quieter turtle pool because the main pool was rowdy. Bars all shut at 5pm so there’s nowhere to have a Pre dinner drink in the evening. Restaurants aren’t on the beach so you don’t get the view or the sea breeze over lunch or dinner. There is an odd booking system for the Japanese restaurant and some of the others have odd opening hours. Hated the buffets. Just like a school canteen. Massive, noisy, busy and tonnes of food but nothing that tickled your taste buds. Its fine for breakfast but we stuck to the smaller Italian restaurant who operated a buffet breakfast & lunch. It’s missing a beachfront food option during daylight hours. It takes ages to check in and check out. No poolside snacks or towels at the best pool - Tortuga pool. All the drinks use a gross sweet syrup so after the initial excitement of smoothies and cocktails we stuck to beer, water and wine. The shows are all on at 8pm which coincides with dinner then at 9 it was a bit halfhearted in the way of entertainment.

  • Okay
    Aug 2019
    5.8

    The activities are great, and kept my 6 year old very happy. The cycling, the kids club, monkey spotting, the two big Mayan shows and the street fair were highlights.

    The staff lacked empathy. They get 3000 visitors through their doors and you feel it at check in or any other big check point. My son had an upset stomach for 3 days and they wouldn't change the money I needed to get to a drug store. They didn't give me a proper induction so I had to figure out everything myself. Whenever i queued in the lobby it felt like chaos. I was kept on hold on the phone for hours. Three managers didn't call me back when i asked for an escalation after a series of gaffs in the lobby. I'd recommend the hotel for the personal touches in kids club, at concierge and in restaurants and for the amazing nature, but expect a transactional relationship at the moments that count. There's a reason why they take your full balance the minute you arrive. The senior management tried to resolve the gap in service and offered to let my son see their doctor, and this was appreciated, but it took until my last night to get listened to, and by then the lack of care had left it's mark. It might be a small problem to you and we might be 1 in 3000 to you but every 1 of us 3000 should matter as individuals.

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About

Overview

Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.

It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.

Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.

Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.6 Excellent

based on 6,636 reviews

8.3

Location

7.5

Service

5.5

Comfort

5.0

Cleanliness

Things to know

  • Friendly atmosphere
  • Recreation staff is nice
  • Pleasant hotel grounds

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Babysitting or child care
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Game room
Spa
Hot tub
Outdoor pool
Snorkelling
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24-hour front desk
Night club
Safe
Sauna
Airport Shuttle (Surcharge)
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Hiking
Massage
Laundry facilities
Child pool
Hairdryer
Pets not allowed
Steam room
Wedding services
Outdoor tennis
Linens
Towels
Business centre
Scuba diving
Express check out
Cable or satellite TV
Lift

FAQs when booking at Sandos Caracol Eco Experience Resort

Does the Sandos Caracol Eco Experience Resort have any organized activities for children?
Open daily from 10:00 am to 10:00 pm, the Kids Club at Sandos Caracol Eco Experience Resort is a supervised space for children between 4 and 12 years of age. Kids will adore fun-filled days in the water park and large playground, and can participate in eco activities, arts and crafts, swimming in the cenote, mini yoga and outdoor games. Meals are not provided so children need to have lunch and dinner with their parents. Younger kids are allowed to use the facilities, but must always be accompanied by a parent or guardian.
What kind of entertainment is offered at Sandos Caracol Eco Experience Resort?
Guests enjoy different shows every night in the theater or under the stars at Sandos Caracol. From Disney songs, comedy, and live music, to traditional Mexican nights and performances on the beach and in the jungle, guests will be fully entertained by the diverse shows.
Does the Sandos Caracol Eco Experience Resort offer any special tours?
Discover the beauty of the Riviera Maya with six weekly tours at the resort. Experienced guides will take you to explore the stunning natural settings within the resort, including the lush Mayan jungle and natural cenotes. The Aquatic World tour begins with kayaking on the Caribbean, a dip in a river in the mangrove forest, and a swim in an ancient cenote. Study local plants and wildlife on the Nature and Survival Tour and learn practical tips and tricks for surviving in the jungle. Other tours allow visitors to participate in a ceremony with a real Mayan shaman, and learn about ancestral cooking including some of the Yucatan’s famous dishes. Book your tour at the InfoCenter at the entrance to El Manglar Sports Bar.
Is the Sandos Caracol Eco Experience Resort an eco-friendly resort?
One of the highest priorities of the resort is protecting the wildlife and ecosystems of the Riviera Maya. A number of programs have been implemented to achieve this goal and allow guests a genuine eco vacation. There are no single-use plastics at the resort and solar power is used in the guest rooms, alongside energy-saving and water-saving initiatives. There is an active recycling program and guests can also commemorate their stay by planting a tree at the resort. To reduce waste, Sandos Caracol composts the leftovers from its restaurants and has an organic vegetable garden and nursery for endangered plants. Resort employees take part in regular environmental education programs, and guests are encouraged to respect the natural environment, culture and heritage.
What kind of water sports and activities are possible at Sandos Caracol Eco Experience Resort?
Discover the Riviera Maya with a host of water sports and activities at Sandos Caracol Eco Experience Resort. Rent a kayak, try sailing, or go boogie boarding on the beautiful waters. If you want to stay active on land, go on a bike ride, enjoy a game of tennis or volleyball, or take part in the organized yoga, dance, and Zumba classes.

Photos

Sandos Caracol Eco Experience Resort - Playa del Carmen - Building All photos (35)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Balcony Balcony (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Bar Bar (1)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Bathroom Bathroom (2)
Sandos Caracol Eco Experience Resort - Playa del Carmen - Beach Beach (2)

Location

Most popular landmarks

  • El Camaleón Mayakoba Golf Club 3.3 km
  • Mamita's Beach Club 4.3 km
  • Muelle Navega 4.7 km
  • Parque 28 de julio 5.3 km
  • Playa principal de Playa del Carmen 5.4 km
  • Calle Quinta Avenida 5.5 km

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK

Getting Around

Playa Del Carmen 6.3 km
San Miguel de Cozumel 19.4 km

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