Prices are in New Zealand Dollars.

Residences At The Fives


Cheapest
rate per night

8.0

Excellent
based on 98 reviews
Residences At The Fives - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
TripAdvisor $159
AMOMA $160
AMOMAPV $169
TripAdvisor
AMOMA
AMOMAPV

Good to know

Value for money

7.4

Distance to city centre

6.3 km

Location rating

7.7

Rooms

Check-in
Check-out

Standard rooms

$234+

Bed type
Provider
Total stay + taxes & fees
Unknown
$234
Unknown
$272
Unknown
$272
Unknown
$304
Unknown
$314
Unknown
$450

Deluxe rooms

$160+

Bed type
Provider
Total stay + taxes & fees
Unknown
$160
Unknown
$179
Unknown
$191
Unknown
$197
Unknown
$198
Unknown
$211
Unknown
$220
Unknown
$231
Unknown
$231
Unknown
$234
Unknown
$254
Unknown
$277
Unknown
$277
Unknown
$277
Unknown
$290
Unknown
$405

Reviews

Pros

Cons

Traveller rating

36
12
11
3
0

Time of year

Traveller type

Show reviews that mention

+
  • Excellent
    Apr 2019
    10.0

    reservation process. They could not locate the reservation for a couple of days.

  • Good
    Jan 2018
    7.1

    Azulitos amazing. Front desk staff terrible.

    We liked the food. The breakfast tacos outside were good. The buffet dinner was reasonable, only $20 each. And my in laws said it was fantastic. The sushi was good but overpriced - ie $12 for a plain California roll (not crab) for example. Bar tenders, azulitos staff friendly.

    Front desk staff most unfriendly experienced in the world so far. Came at 3pm to the hotel off a ferry from cozumel and we were all feeling nauseated and tired. Told at front desk to come back at 3 (did I say it was 3?). So we went to get lunch at the resort which was a fiasco because we did not have a room number yet so they could not charge the room and they would not let our group leave until that was figured out. So I went back to the desk and it still took at least another thirty min. My kids were bored and making a scene (exhausted, needing to lie down). The staff from the manager on down were all lacking compassion. I think we got our room finally at 4:30. Oh and our luggage never came up. Then we had booked the non all inclusive plan (cost difference $199 per night per room vs $677 per night per room). They did not offer to let us upgrade on arrival for a cost. This created issues in that many restaurants did not know what to do and this created delays after all meals. They are not close to any restaurants so you are stuck there unless you take a taxi. I could not get a glass of wine with dinner (I wasn’t allowed to buy one - smh). The resort is huge and they gave our group of four adults one map even though we booked two rooms. Breakfast Kids club requires reservations for each session. It was hard for us to plan ahead. Wish they allowed drop off. Kids even treated like second class citizens (every child at the resort except mine got a cool flotation device-they really know how to do the have nots at this resort). Overall we loved and appreciated azulitos and that WAS included. The on-site travel agents over charged us for our excursion. Check out was ok. We did express check out but even with that there was confusion at the front desk. Oye. They need to fix this. They should not offer something less than all inclusive without putting a list of menus with prices in the rooms so that we can figure out where we can eat. They need to make the check out process at meals quicker. Be generous and friendly to get things off to a good start. I felt terrible about our stay for the first 24 hours and we were only there 36. What a waste of $1500 we spent there.

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About

Overview

The Fives Beach Hotel & Residences features 475 guest rooms and suites as well as a selection of Penthouses with private rooftop decks. This hotel includes a full-service spa onsite, as well as personalized butler concierge services. There are multiple pools available at this beachfront resort, which also offers beach access for guests. There are five bars and eleven restaurants to choose from at the Fives, as well as a kids’ club and teen club for entertaining the whole family.

Just 35 minutes from Cancun International Airport, The Fives Beach Hotel & Residences is situated in the heart of the Riviera Maya, close to all of the best attractions in downtown Playa del Carmen. There are plenty of shops, restaurants, and entertainment venues that showcase local culture and cuisine, as well as world-class golf courses just minutes from the hotel. Tulum is just 40 minutes away, and there are plenty of outdoor activities and attractions around the area, as well.

Guest rooms offer views of the hotel grounds, pools, and the surrounding ocean beauty. Flat-screen TVs, iPod docks, and free WiFi ensure that guests have all the creature comforts they need with a tropical-inspired design that puts relaxation at the top of the list. Rooms also include coffee makers, rain showers, marble bathrooms, and many suites include private balconies or terraces. Views and optional balconies can be chosen at the time of booking. The Honeymoon Suite is ideal for newlyweds, anniversary celebrations, and other romantic getaways.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.0 Excellent

based on 98 reviews

8.5

Cleanliness

8.3

Comfort

7.9

Staff

7.4

Value for money

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Complimentary breakfast
Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Business centre
Car hire
Internet
Concierge service
Cribs available
Currency exchange on-site
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Smoke alarms
Beach access
Fishing
Game room
Golf
Hot tub
Outdoor pool
Snorkelling
Restaurant
Bar/Lounge
Beauty salon
Hairdryer
Cable or satellite TV
Air-conditioned
24-hour front desk
Sauna
Wake-up service
Airport shuttle (surcharge)
Free parking
Playground
Private beach
Designated smoking area
Storage available
Non-smoking rooms available
Terrace/Patio
Linens
Towels
Grill
Lift
Hiking
Massage
Accessible parking
Adapter
Alarm clock
Allergy-free room
Balcony
Body soap
Bottle of water
Breakfast in the room
Bridal suite
Carbon monoxide detector
Children's television networks
Conditioner
Dining area
Dining table
DVD player
Family rooms
Fan
Fire extinguisher
Flat-screen TV
Free toiletries
Fruits
Garden view
Interconnected room(s) available
iPhone dock
Key card access
Kids meals
Kid-friendly buffet
Kitchenware
Laptop safe
Lockers
Mosquito net
Non-feather pillow
Outdoor dining area
Outdoor furniture
Trouser press
Parking garage
Pool towels
Pool view
Private bathroom
Private parking
Radio
Safety deposit box
Sea view
Seating area
Secured parking
Shampoo
Shower
Slippers
Snack bar
Socket near the bed
Sofa
Sofa bed
Solarium
Soundproof rooms
Soundproofing
Stovetop
Telephone
Tile/marble floor
Toaster
Toilet
Toilet paper
Dustbins
TV
Valet parking
VIP room facilities
Wardrobe or closet
Mobile hotspot device
Wi-Fi available in all areas
Daily housekeeping
Fax/photocopying
Entertainment staff
Grocery deliveries
Ironing service
Mini-market on site
Packed lunches
Shoeshine
Shops (on site)
Special diet menus (on request)
Tour desk
Board games/puzzles
Books, DVDs, music for children
Canoeing
Diving
Evening entertainment
Horse riding
Indoor play area
Kids' club
Kids' outdoor play equipment
Table tennis
Water sport facilities (on site)
Bathrobe
Garden
Kitchenette
Shuttle service (additional charge)
Spa and wellness centre
First-aid kit
Contactless check-in/check-out
Physical distancing in dining areas
Physical distancing rules
Property is cleaned by professional cleaning companies
Process in place to check health of guests
Access to health care professionals
CCTV in common areas
CCTV outside property
Cooking classes
Fitness classes
Hand sanitiser in guest accommodation and key areas
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitised
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Picnic area
Staff follow all safety protocols as directed by local authorities
Spa
Coffee shop
Night club
Safe
Babysitting/child care services (surcharge)
Pets not allowed
Outdoor tennis

FAQs when booking at Residences At The Fives

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Photos

All photos (16)
Bedroom (2)
Pool (3)
Balcony (1)
Spa (2)

Location

Most popular landmarks

  • El Camaleón Mayakoba Golf Club 2.8 km
  • Mamita's Beach Club 5 km
  • Parque Natural Tres Ríos 5.1 km
  • Muelle Navega 5.3 km
  • Parque 28 de julio 5.9 km
  • Playa principal de Playa del Carmen 6 km

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK

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