Prices are in New Zealand Dollars.

Residences at The Fives


Cheapest
rate per night

8.5

Excellent
based on 2 reviews
Residences at The Fives - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Roomer $182
AMOMA $193
TripAdvisor $195
Roomer
AMOMA
TripAdvisor

Good to know

Distance to city centre 6.3 km

Rooms

Check-in
Check-out

Deluxe rooms

$232+

Bed type
Provider
Nightly base price
Unknown
$232 per night
Unknown
$301 per night
Unknown
$305 per night
Unknown
$319 per night

Standard rooms

$182+

Bed type
Provider
Nightly base price
Unknown
$182 per night
Unknown
$195 per night
Unknown
$213 per night
Unknown
$213 per night
Unknown
$213 per night
Unknown
$213 per night
Unknown
$218 per night
Unknown
$235 per night
Unknown
$272 per night
Unknown
$280 per night
Unknown
$341 per night
Unknown
$413 per night

Double rooms

$193+

Bed type
Provider
Nightly base price
Unknown
$193 per night

Reviews

Pros

Cons

Traveller rating

36
12
11
3
0

Time of year

Traveller type

Show reviews that mention

+
excellent food in 22 reviews
excellent location in 11 reviews
friendly staff in 22 reviews
hot tub in 12 reviews
hot water in 15 reviews
inclusive plan in 4 reviews
lots of restaurants to choose in 28 reviews
new room in 27 reviews
nice beach in 24 reviews
penthouse suite in 6 reviews
playa del in 16 reviews
staff was very nice in 23 reviews
wrongs in 3 reviews
  • Excellent
    Apr 2019
    10.0

    reservation process. They could not locate the reservation for a couple of days.

  • Good
    Jan 2018
    7.1

    Azulitos amazing. Front desk staff terrible.

    We liked the food. The breakfast tacos outside were good. The buffet dinner was reasonable, only $20 each. And my in laws said it was fantastic. The sushi was good but overpriced - ie $12 for a plain California roll (not crab) for example. Bar tenders, azulitos staff friendly.

    Front desk staff most unfriendly experienced in the world so far. Came at 3pm to the hotel off a ferry from cozumel and we were all feeling nauseated and tired. Told at front desk to come back at 3 (did I say it was 3?). So we went to get lunch at the resort which was a fiasco because we did not have a room number yet so they could not charge the room and they would not let our group leave until that was figured out. So I went back to the desk and it still took at least another thirty min. My kids were bored and making a scene (exhausted, needing to lie down). The staff from the manager on down were all lacking compassion. I think we got our room finally at 4:30. Oh and our luggage never came up. Then we had booked the non all inclusive plan (cost difference $199 per night per room vs $677 per night per room). They did not offer to let us upgrade on arrival for a cost. This created issues in that many restaurants did not know what to do and this created delays after all meals. They are not close to any restaurants so you are stuck there unless you take a taxi. I could not get a glass of wine with dinner (I wasn’t allowed to buy one - smh). The resort is huge and they gave our group of four adults one map even though we booked two rooms. Breakfast Kids club requires reservations for each session. It was hard for us to plan ahead. Wish they allowed drop off. Kids even treated like second class citizens (every child at the resort except mine got a cool flotation device-they really know how to do the have nots at this resort). Overall we loved and appreciated azulitos and that WAS included. The on-site travel agents over charged us for our excursion. Check out was ok. We did express check out but even with that there was confusion at the front desk. Oye. They need to fix this. They should not offer something less than all inclusive without putting a list of menus with prices in the rooms so that we can figure out where we can eat. They need to make the check out process at meals quicker. Be generous and friendly to get things off to a good start. I felt terrible about our stay for the first 24 hours and we were only there 36. What a waste of $1500 we spent there.

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About

Overview

The Fives Beach Hotel & Residences features 475 guest rooms and suites as well as a selection of Penthouses with private rooftop decks. This hotel includes a full-service spa onsite, as well as personalized butler concierge services. There are multiple pools available at this beachfront resort, which also offers beach access for guests. There are five bars and eleven restaurants to choose from at the Fives, as well as a kids’ club and teen club for entertaining the whole family.

Just 35 minutes from Cancun International Airport, The Fives Beach Hotel & Residences is situated in the heart of the Riviera Maya, close to all of the best attractions in downtown Playa del Carmen. There are plenty of shops, restaurants, and entertainment venues that showcase local culture and cuisine, as well as world-class golf courses just minutes from the hotel. Tulum is just 40 minutes away, and there are plenty of outdoor activities and attractions around the area, as well.

Guest rooms offer views of the hotel grounds, pools, and the surrounding ocean beauty. Flat-screen TVs, iPod docks, and free WiFi ensure that guests have all the creature comforts they need with a tropical-inspired design that puts relaxation at the top of the list. Rooms also include coffee makers, rain showers, marble bathrooms, and many suites include private balconies or terraces. Views and optional balconies can be chosen at the time of booking. The Honeymoon Suite is ideal for newlyweds, anniversary celebrations, and other romantic getaways.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Parking
Fitness centre
Pool
Free Wi-Fi
Disabled access

FAQs when booking at Residences at The Fives

Where is Residences at The Fives located?

Residences at The Fives is located at , 6.3 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Residences at The Fives.

When is check-in time and check-out time at Residences at The Fives?

Check-in time is 15:00 and check-out time is 12:00 at Residences at The Fives.

Does Residences at The Fives offer free Wi-Fi?

Yes, Residences at The Fives offers free Wi-Fi.

Does Residences at The Fives offer free parking?

No, Residences at The Fives does not offer free parking.

Does Residences at The Fives offer free airport shuttle service?

No, Residences at The Fives does not offer free airport shuttle service.

How far is Residences at The Fives from the airport?

Residences at The Fives is 19.7 km from Cozumel. Residences at The Fives is 44.4 km from Cancun.

Does Residences at The Fives have a pool?

Yes, Residences at The Fives has a pool on-site.

Photos

Residences at The Fives - Playa del Carmen - Building All photos (17)
Residences at The Fives - Playa del Carmen - Balcony Balcony (1)
Residences at The Fives - Playa del Carmen - Bathroom Bathroom (2)
Residences at The Fives - Playa del Carmen - Bedroom Bedroom (2)
Residences at The Fives - Playa del Carmen - Building Building (2)

Location

Most popular landmarks

  • El Camaleón Mayakoba Golf Club 2.8 km
  • Mamita's Beach Club 5 km
  • Parque Natural Tres Ríos 5.1 km
  • Muelle Navega 5.3 km
  • Parque 28 de julio 5.9 km
  • Playa principal de Playa del Carmen 6 km

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK

Getting Around

Cozumel 19.7 km
Cancun 44.4 km

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Hotels Mexico Quintana Roo Playa del Carmen Residences at The Fives