Prices are in NZD
Residences at The Fives
El Limonar 1, Xcalacoco, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 877 2750From
$231
Cheapest
rate per night
8.0
Great
based on 198 reviews
About Residences at The Fives
- Hotel RoomYou’ll have a private room with all the hotel’s amenities
- Clean and TidyThis stay has listed several different cleanliness practices.
- FreebiesThis stay includes Wi-Fi and Parking for free
Offering a private beach and an outdoor swimming pool, this 5-star hotel is situated in Playa del Carmen. It also has a gym, a Jacuzzi and a sauna.
The rooms have a mini bar and a refrigerator. They are also equipped with a microwave and a hair dryer.
Cancun International Airport is less than a 40-minute drive from Residences at The Fives, and a shuttle service is available for ease of travel. 5th Avenue and The Reef Marina are an easy car trip away.
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Deluxe rooms($231 - $974)
Deluxe room
Standard rooms($273 - $1,044)
Standard Room
Luxury rooms($403 - $518)
Luxury Room
Double rooms($316 - $376)
Double room
Resort rooms($348 - $974)
Resort Room
King rooms($401)
Amenities at Residences at The Fives
- Private beach
- Snorkelling
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
Health and safety
- Daily housekeeping
- Contactless check-in/check-out
- Physical distancing in dining areas
- Physical distancing rules
- Property is cleaned by professional cleaning companies
- Process in place to check health of guests
- CCTV in common areas
- CCTV outside property
- Hand sanitiser in guest accommodation and key areas
- Use of cleaning chemicals that are effective against coronavirus
- Mosquito net
- 24-hour security
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- All plates, cutlery, glasses and other tableware have been sanitised
- Guests can opt out of accommodation cleaning
- Staff follow all safety protocols as directed by local authorities
- Disinfection of high-touch surfaces
- First-aid kit
- Enhanced cleaning
- Carbon monoxide detector
- Safe
Things to do
- Gift shop
- Fishing
- Board games/puzzles
- Game room
- Golf
- Canoeing
- Scuba diving
- Diving
- Snorkelling
- Evening entertainment
- Cooking classes
- Beauty salon
- Horse riding
- Table tennis
- Water sport facilities (on site)
- Hiking
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- 24-hour front desk
- Ticket service
- Safety deposit box
- Bottle of water
Basics
- Mobile hotspot device
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Dustbins
- Conditioner
General
- Family rooms
- Garden view
- Interconnected room(s) available
- Lockers
- Pool view
- Storage available
- Seating area
- Slippers
- Sofa
- Solarium
- Soundproof rooms
- Soundproofing
- Telephone
- Tile/marble floor
Dining
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Snack bar
- Breakfast in the room
- Dining table
Kitchen
- Kitchenware
- Kitchenette
- Microwave
- Stovetop
- Tea/coffee maker
- Toaster
- Refrigerator
- Coffee machine
- Dining area
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Playground
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Toilet
- Toilet paper
Outdoor
- Outdoor dining area
- Outdoor furniture
- Private beach
- Garden
- Terrace/Patio
- Grill
- Balcony
Pool and spa
- Hot tub
- Outdoor pool
- Pool towels
- Spa and wellness centre
- Massage
- Sauna
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- Smartphone dock
- TV
- DVD player
Accessibility and suitability
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Disabled access
- Lift
- Allergy-free room
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service (additional charge)
- Private parking
- Valet parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
Bedroom
- Socket near the bed
- Sofa bed
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Fitness
- Aerobics
- Fitness centre
- Outdoor tennis
Reviews of Residences at The Fives
8.0
Based on 198 verified guest reviews
7.9Families
8.3Couples
5.0Solo
8.4Friends
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Great resort, loved the pathways through the “jungle” with spider monkeys and lots of wildlife. Food was good and dinners were above average! BeCh was a little rough and full of seaweed but staff worked hard to keep it clean. Overall 7.5/10
Cons:reservation process. They could not locate the reservation for a couple of days.
Pros:We liked the food. The breakfast tacos outside were good. The buffet dinner was reasonable, only $20 each. And my in laws said it was fantastic. The sushi was good but overpriced - ie $12 for a plain California roll (not crab) for example. Bar tenders, azulitos staff friendly.
Cons:Front desk staff most unfriendly experienced in the world so far. Came at 3pm to the hotel off a ferry from cozumel and we were all feeling nauseated and tired. Told at front desk to come back at 3 (did I say it was 3?). So we went to get lunch at the resort which was a fiasco because we did not have a room number yet so they could not charge the room and they would not let our group leave until that was figured out. So I went back to the desk and it still took at least another thirty min. My kids were bored and making a scene (exhausted, needing to lie down). The staff from the manager on down were all lacking compassion. I think we got our room finally at 4:30. Oh and our luggage never came up. Then we had booked the non all inclusive plan (cost difference $199 per night per room vs $677 per night per room). They did not offer to let us upgrade on arrival for a cost. This created issues in that many restaurants did not know what to do and this created delays after all meals. They are not close to any restaurants so you are stuck there unless you take a taxi. I could not get a glass of wine with dinner (I wasn’t allowed to buy one - smh). The resort is huge and they gave our group of four adults one map even though we booked two rooms. Breakfast Kids club requires reservations for each session. It was hard for us to plan ahead. Wish they allowed drop off. Kids even treated like second class citizens (every child at the resort except mine got a cool flotation device-they really know how to do the have nots at this resort). Overall we loved and appreciated azulitos and that WAS included. The on-site travel agents over charged us for our excursion. Check out was ok. We did express check out but even with that there was confusion at the front desk. Oye. They need to fix this. They should not offer something less than all inclusive without putting a list of menus with prices in the rooms so that we can figure out where we can eat. They need to make the check out process at meals quicker. Be generous and friendly to get things off to a good start. I felt terrible about our stay for the first 24 hours and we were only there 36. What a waste of $1500 we spent there.
Location
El Limonar 1, Xcalacoco, 77710 Playa del Carmen, Quintana Roo
What's nearby
- El Camaleón Mayakoba Golf Club2.7 km
- Mamita's Beach Club5 km
- Parque Natural Tres Ríos5.1 km
- Muelle Navega5.4 km
- Parque 28 de julio5.9 km
- Playa principal de Playa del Carmen6.1 km
- Calle Quinta Avenida6.1 km
- Yucatek Divers6.3 km
- Aviario Xaman Ha7.1 km
- Playacar Golf Club8.1 km
- Playa Maroma10.7 km
- Parque Xplor12.6 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Residences at The Fives
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