Fairmont Mayakoba, Riviera Maya

Health and safety

• Daily housekeeping
• Contactless check-in/check-out
• Face masks for guests available
• Physical distancing in dining areas
• Physical distancing rules
• Property is cleaned by professional cleaning companies
• Process in place to check health of guests
• CCTV in common areas
• CCTV outside property
• Hand sanitiser in guest accommodation and key areas
• Screens or physical barriers placed between staff and guests in appropriate areas
• Use of cleaning chemicals that are effective against coronavirus
• Mosquito net
• 24-hour security
• Air purifiers
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• All plates, cutlery, glasses and other tableware have been sanitised
• Delivered food is securely covered
• Guests can opt out of accommodation cleaning
• Staff follow all safety protocols as directed by local authorities
• Disinfection of high-touch surfaces
• First-aid kit
• Enhanced cleaning
• Thermometers for guests provided by property
• Cleaning products

Services and conveniences

• ATM on-site
• Business centre
• Car hire
• Wake-up service
• Concierge service
• Currency exchange on-site
• Mini-market on site
• Meeting/Banquet facilities
• Room service
• Tour desk
• Express check-out
• Private check-in/check-out
• 24-hour front desk
• Conference rooms
• Wedding services
• Ticket service
• Safety deposit box
• Bottle of water
• Chapel/shrine

Things to do

• Eco tourism
• Board games/puzzles
• Game room
• Golf
• Canoeing
• Cycling
• Archery
• Scuba diving
• Diving
• Snorkelling
• Cooking classes
• Beauty salon
• Water sport facilities (on site)
• Windsurfing
• Hiking

General

• Family rooms
• Garden view
• Interconnected room(s) available
• Lake view
• Storage available
• Beachfront
• Seating area
• Slippers
• Sofa
• Solarium
• Telephone
• Tile/marble floor
• Carpeted

Basics

• Wi-Fi available in all areas
• Internet
• Fan
• Fire extinguisher
• Free toiletries
• Smoke alarms
• Air-conditioned
• Free Wi-Fi
• Linens
• Towels
• Shampoo
• Body soap
• Conditioner

Pool and spa

• Spa
• Outdoor pool
• Plunge pool
• Pool towels
• Pool with a view
• Spa and wellness centre
• Rooftop pool
• Massage
• Pool bar
• Sauna
• Water slide

Bathroom

• Hairdryer
• Bathrobe
• Private bathroom
• Shower
• Shower cap
• Additional bathroom
• Bathtub
• Spa bath
• Toilet
• Toilet paper

Accessibility and suitability

• Entire unit located on ground floor
• Multi-lingual staff
• No smoking
• Designated smoking area
• Private entrance
• Pets allowed on request. Charges may apply.
• Disabled access
• Lift
• Allergy-free room

Dining

• Special diet menus (on request)
• Restaurant
• Bar/Lounge
• Food can be delivered to guest accommodation
• Coffee shop
• Minibar
• Snack bar
• Vending machine (drinks)
• Dining table

Family friendly

• Babysitting or child care
• Child pool
• Kids meals
• Indoor play area
• Kids' club
• Kids' outdoor play equipment
• Playground
• Baby safety gates

Kitchen

• Wine glasses
• Electric kettle
• Kitchenette
• Tea/coffee maker
• Refrigerator
• Coffee machine
• Dining area

Outdoor

• Outdoor dining area
• Outdoor furniture
• Picnic area
• Garden
• Terrace/Patio
• Beach towels
• Balcony

Parking and transportation

• Airport shuttle (surcharge)
• Free parking
• Shuttle service (additional charge)
• Private parking
• Valet parking

Media and entertainment

• Flat-screen TV
• Cable or satellite TV
• Pay-per-view channels
• Shared lounge/TV area
• TV

Laundry

• Ironing service
• Laundry facilities
• Laundry service
• Trouser press
• Iron and ironing board

Bedroom

• Feather pillow
• Socket near the bed
• Sofa bed
• Alarm clock
• Wardrobe or closet

Fitness

• Aerobics
• Fitness centre
• Tennis
• Squash

Workspace

• Computer use available
• Fax/photocopying
• Desk