Prices are in New Zealand Dollars.

Occidental at Xcaret Destination

Carretera Federal 307, Km 282, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 871 5400

Cheapest
rate per night

9.1

Excellent
based on 9,349 reviews
Occidental at Xcaret Destination - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Bestday.com $147
Barcelo.com $164
AMOMAWHISKY $164
Bestday.com
Barcelo.com
AMOMAWHISKY

Good to know

Distance to city centre 6.1 km
Location rating 8.9
Nearest airport Cancun
Distance to airport 56.0 km

Rooms

Check-in
Check-out

Standard rooms

$385+

Bed type
Provider
Nightly base price
Unknown
$385 per night

Deluxe rooms

$147+

Bed type
Provider
Nightly base price
Unknown
$147 per night
Unknown
$164 per night
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$164 per night
Unknown
$195 per night
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$195 per night
Unknown
$204 per night
Unknown
$209 per night
Unknown
$216 per night
Unknown
$216 per night
Unknown
$216 per night
Unknown
$225 per night
Unknown
$248 per night
Unknown
$254 per night
Unknown
$264 per night
Unknown
$264 per night
Unknown
$266 per night
Unknown
$267 per night
Unknown
$290 per night
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$291 per night
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$292 per night
Unknown
$302 per night
Unknown
$306 per night
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$332 per night
Unknown
$352 per night
Unknown
$413 per night
Unknown
$423 per night
Unknown
$475 per night
Unknown
$508 per night
Unknown
$508 per night
Unknown
$557 per night
Unknown
$622 per night

Double rooms

$486+

Bed type
Provider
Nightly base price
Unknown
$486 per night

Reviews

Pros

Cons

Traveller rating

112
59
30
4
3

Time of year

Traveller type

Show reviews that mention

+
adult pool in 11 reviews
beautiful location in 2 reviews
change rooms in 9 reviews
clean our room in 6 reviews
food was very good in 56 reviews
good service in 6 reviews
good variety of food in 10 reviews
living in the jungle in 3 reviews
lush vegetation in 3 reviews
nice beach in 39 reviews
playa del in 6 reviews
poor customer service in 9 reviews
preferred a king in 13 reviews
staff was nice in 71 reviews
tropical surroundings in 3 reviews
wifi should be free in 14 reviews
  • Okay
    Apr 2020
    5.0

    The grounds were beautiful. The pools very nice, the venues for eating were lovely. The walks were nice, the wild animals interesting.

    Our rooms.... we moved three times. The first time we liked our room but were moved after 2 nights because of a water break. The second room was very noisy from staff going by with carts and a generator running off and on. three mornings we did not have hot water, and eventually had brown water. The housekeeping staff missed different things every day, we had to ask for them. The phone did not work, we had to go down to the front desk each time. They sent someone up to fix the phone. The third room was okay, very average accommodations with a nice balcony. I was very disappointed having paid for three rooms for family and I.

  • Excellent
    Mar 2020
    9.0

    The location was GREAT. So many options of things to do on and off the resort.

    The drinks were weak and it was difficult to find available seating near the cove. Even at 8am, all the seats were claimed with towels or bags.

  • Excellent
    Mar 2020
    10.0

    Great location and staff was wonderful

    Nothing

  • Okay
    Mar 2020
    6.0

    The rooms are very clean

    The breakfast are cold

  • Poor
    Mar 2020
    1.0

    I have honestly never had such a horrible and mortifying experience at any property I have ever stayed at, and I have traveled all over the world. Let's start from the beginning: WiFi costs, a LOT. 5 days of Wifi for ONE DEVICE costs $35, they will also tell you that you cannot share the wifi coupon between devices or you will get blocked. We then proceeded to go to our room, and on our way saw the dirty bins, dirty pools, and cigarettes all around. We went for a snack only to discover the worst quality of food I have ever seen at a property (pictures attached). When we went to the reception to voice our concerns we were told no refund is available and after multiple rounds of arguments we were finally given what they call "royal access" (again - do not fall for this). The royal-access only lets you have access to a beach club with dirty, cold "jacuzzis" and a restaurant which most would consider regular for a maybe a 3-star property. We were then also told that we would receive 2,000 MX$ as a reward, which of course, once we tried to use, were voided for "miscommunication". Furthermore, royal-access is supposed to grant you free wifi for 3 devices, but we were never refunded the $70 we paid for wifi for two of our phones. The staff was rude and made us feel like we were in the wrong even though clearly the property was in dire condition (as you can see in the picture). I have attached multiple pictures to this review so you can judge for yourself. Needless to say, the property never apologized, management was extremely rude and never gave us any form of compensation for our ruined vacation. Do yourself a favor and NEVER come here: dirty property, rude staff, horrible management and horribly overpriced.

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About

Overview

Occidental at Xcaret Destination offers guests luxury accommodations in the heart of Riviera Maya. It is all-inclusive and in the proximity to many local activities, as well as attractions. This resort is a wonderful destination for singles, couples, and families.

Located just two miles from Playa Del Carmen and less than 40 minutes from Cancun International Airport, Occidental at Xcaret Destination is a beachside destination that is steps away from the Caribbean Sea and a short boat ride to Cozumel. It is near the Xcaret theme and waterpark, Delphinus Riviera Maya aquarium, and Zona Arqueologica de Xcaret historic site.

The resort's accommodations are well-appointed and reflect the area’s lush surroundings. Guests can choose Deluxe Romance Suites that include complimentary in-suite breakfast, plush robes and slippers, and chocolate-covered strawberries along with a bottle of wine on entry, Junior Suites with a living room and balcony, or Royal Level Luxury Suites with a hot tub, upgraded toiletries, and a private lounge and swimming pool.

Occidental at Xcaret Destination’s sprawling grounds contains opulent gardens, historic Mayan Ruins, and an 18-hole mini golf course. Children will enjoy the entertainment room that features the latest video games, pools, private coves, and the Kids Club. Adults can enjoy time at the spa and fitness center, as well as the Palenque Nightclub with endless dancing and drinks.

Occidental at Xcaret Destination has eleven onsite restaurants and 10 bars. Sonora Grill is the spot for steaks and seafood, while La Hacienda serves traditional Mexican fare. For an all-day international buffet, guests can visit Le Buffet and Los Olivos for Mediterranean specialties. Sports Bar and Lobby Bar are ideal spots for refreshing cocktails, international wine, and ice-cold beers.

With its endless all-inclusive features in paradise, Occidental at Xcaret Destination can make a Caribbean vacation a dream come true.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.1 Excellent

based on 9,349 reviews

9.2

Vibe

8.9

Location

6.7

Room

3.2

WiFi

Things to know

  • Pleasant hotel grounds
  • Friendly service
  • Recreation staff is nice
  • Friendly atmosphere

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Free breakfast
Fitness centre
Disabled access
ATM on-site
Babysitting or child care
Business centre
Car hire
Internet
Wi-Fi
Concierge service
Currency exchange on-site
Gift shop
Meeting/Banquet facilities
Room service
Game room
Spa
Hot tub
Outdoor pool
Snorkelling
No smoking
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24-hour front desk
Night club
Safe
Sauna
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Lift
Massage
Laundry service
Child pool
Hairdryer
Coffee shop
Pets not allowed
Wedding services
Outdoor tennis
Linens
Towels
Laundry facilities

FAQs when booking at Occidental at Xcaret Destination

Why should I book my stay at Occidental at Xcaret Destination?

Ideally located right next to the Xcaret Eco-Archeological Park, Occidental at Xcaret Destination features plenty of Mayan ruins and natural river formations, ensuring a unique landscape and cultural experience for your holiday. It also offers a large range of services, such as currency exchange and medical services. And for those planning to visit the park, an Unlimited Xcaret Package is available for purchase, which includes unlimited access to the park, tequila and fruits on arrival in your room, and a discount on the Special Mayan Massage "WAYAK".

How can I get to Occidental at Xcaret Destination from Cancun International Airport?

The easiest way to transfer to the hotel from Cancun International Airport is by catching a taxi from outside the terminal at the Arrivals level. The taxi fare will cost around 1,400 MXN (about 75 USD) and you can even pay for the fare using a credit card if you do not have cash on you. If you decide to rent a car for the duration of your stay, you will find most of the international car rental agencies such as Avis, Hertz and National located at the airport. Finally, the hotel is able to provide transfer from the airport for a fee which depends on the number of passengers.

Are there any services for couples that are staying at Occidental at Xcaret Destination?

If you are celebrating a special occasion, look into booking a romantic dinner for two in one of the hotel’s restaurants, and you can make it even more memorable by asking for a romantic dinner at the beach. The spa at Occidental at Xcaret Destination also offers Couples Massages, which you can choose to have indoor in the spa, or for a more exclusive setting ask for a couples massage outdoors under the waterfall.

What are my options if I want to organize my wedding at Occidental at Xcaret Destination?

Being an all-inclusive resort and in such a unique location, Occidental at Xcaret Destination is the perfect place to organize your wedding whether you’re planning a small or large celebration. You will be able to choose from 3 different available spaces for the ceremony, which can be a civil one, symbolic, or even of Mayan tradition. If you don’t want to spend too much time planning, you can even choose from one of the available wedding packages that already have all the essentials included.

What are there any business facilities at Occidental at Xcaret Destination?

If you are looking to organize a business event, the resort has a room to suit your needs. The Xel-ha Lounge is perfect for meetings and can be set up in different configurations, with the maximum capacity at 90 persons if seated, and can be divided into smaller rooms for more intimate meetings. The Convention Center can hold up to 1,140 persons and is perfect for larger events. Both rooms come equipped with all the necessary multimedia equipment. (Prices checked 01/05/19).

Where is Occidental at Xcaret Destination located?

Occidental at Xcaret Destination is located at Carretera Federal 307, Km 282, 6.1 km from the centre of Playa del Carmen. El Parque Xcaret is the closest landmark to Occidental at Xcaret Destination.

When is check-in time and check-out time at Occidental at Xcaret Destination?

Check-in time is 15:00 and check-out time is 12:00 at Occidental at Xcaret Destination.

Does Occidental at Xcaret Destination offer free Wi-Fi?

No, Occidental at Xcaret Destination does not offer free Wi-Fi.

Does Occidental at Xcaret Destination offer free parking?

Yes, Occidental at Xcaret Destination offers free parking.

Does Occidental at Xcaret Destination offer free airport shuttle service?

No, Occidental at Xcaret Destination does not offer free airport shuttle service.

How far is Occidental at Xcaret Destination from the airport?

Occidental at Xcaret Destination is 20.7 km from Cozumel. Occidental at Xcaret Destination is 56 km from Cancun.

Can you bring pets to Occidental at Xcaret Destination?

No, pets are not allowed at Occidental at Xcaret Destination.

Does Occidental at Xcaret Destination have a pool?

Yes, Occidental at Xcaret Destination has a pool on-site.

Photos

All photos (40)
Building (2)
Bedroom (9)
Pool (4)
Beach (3)

Location

Most popular landmarks

  • El Parque Xcaret 0.6 km
  • Parque Xplor 1.1 km
  • Terminal marítima Punta Venado 2 km
  • Playacar Golf Club 4.2 km
  • Aviario Xaman Ha 5.2 km
  • Yucatek Divers 6.1 km

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK

Getting Around

Cozumel 20.7 km
Cancun 56 km

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Hotels Mexico Quintana Roo Playa del Carmen Occidental at Xcaret Destination