Good to know
|Distance to city centre||6.1 km|
|Distance to airport||56.0 km|
|"The service staff were excellent."||(in 46 reviews)|
|"Great pools, food and service."||(in 37 reviews)|
|"Animals, food, swimming pools, rooms"||(in 6 reviews)|
|"The resort charges for wifi."||(in 4 reviews)|
|"The room was cold."||(in 5 reviews)|
|"Not enough chairs along the beach."||(in 8 reviews)|
Time of year
Show reviews that mention
|adult pool||in 11 reviews|
|beautiful location||in 2 reviews|
|change rooms||in 9 reviews|
|clean our room||in 6 reviews|
|food was very good||in 56 reviews|
|good service||in 6 reviews|
|good variety of food||in 10 reviews|
|living in the jungle||in 3 reviews|
|lush vegetation||in 3 reviews|
|nice beach||in 39 reviews|
|playa del||in 6 reviews|
|poor customer service||in 9 reviews|
|preferred a king||in 13 reviews|
|staff was nice||in 71 reviews|
|tropical surroundings||in 3 reviews|
|wifi should be free||in 14 reviews|
The grounds were beautiful. The pools very nice, the venues for eating were lovely. The walks were nice, the wild animals interesting.
Our rooms.... we moved three times. The first time we liked our room but were moved after 2 nights because of a water break. The second room was very noisy from staff going by with carts and a generator running off and on. three mornings we did not have hot water, and eventually had brown water. The housekeeping staff missed different things every day, we had to ask for them. The phone did not work, we had to go down to the front desk each time. They sent someone up to fix the phone. The third room was okay, very average accommodations with a nice balcony. I was very disappointed having paid for three rooms for family and I.
The location was GREAT. So many options of things to do on and off the resort.
The drinks were weak and it was difficult to find available seating near the cove. Even at 8am, all the seats were claimed with towels or bags.
Great location and staff was wonderful
The rooms are very clean
The breakfast are cold
I have honestly never had such a horrible and mortifying experience at any property I have ever stayed at, and I have traveled all over the world. Let's start from the beginning: WiFi costs, a LOT. 5 days of Wifi for ONE DEVICE costs $35, they will also tell you that you cannot share the wifi coupon between devices or you will get blocked. We then proceeded to go to our room, and on our way saw the dirty bins, dirty pools, and cigarettes all around. We went for a snack only to discover the worst quality of food I have ever seen at a property (pictures attached). When we went to the reception to voice our concerns we were told no refund is available and after multiple rounds of arguments we were finally given what they call "royal access" (again - do not fall for this). The royal-access only lets you have access to a beach club with dirty, cold "jacuzzis" and a restaurant which most would consider regular for a maybe a 3-star property. We were then also told that we would receive 2,000 MX$ as a reward, which of course, once we tried to use, were voided for "miscommunication". Furthermore, royal-access is supposed to grant you free wifi for 3 devices, but we were never refunded the $70 we paid for wifi for two of our phones. The staff was rude and made us feel like we were in the wrong even though clearly the property was in dire condition (as you can see in the picture). I have attached multiple pictures to this review so you can judge for yourself. Needless to say, the property never apologized, management was extremely rude and never gave us any form of compensation for our ruined vacation. Do yourself a favor and NEVER come here: dirty property, rude staff, horrible management and horribly overpriced.
Occidental at Xcaret Destination offers guests luxury accommodations in the heart of Riviera Maya. It is all-inclusive and in the proximity to many local activities, as well as attractions. This resort is a wonderful destination for singles, couples, and families.
Located just two miles from Playa Del Carmen and less than 40 minutes from Cancun International Airport, Occidental at Xcaret Destination is a beachside destination that is steps away from the Caribbean Sea and a short boat ride to Cozumel. It is near the Xcaret theme and waterpark, Delphinus Riviera Maya aquarium, and Zona Arqueologica de Xcaret historic site.
The resort's accommodations are well-appointed and reflect the area’s lush surroundings. Guests can choose Deluxe Romance Suites that include complimentary in-suite breakfast, plush robes and slippers, and chocolate-covered strawberries along with a bottle of wine on entry, Junior Suites with a living room and balcony, or Royal Level Luxury Suites with a hot tub, upgraded toiletries, and a private lounge and swimming pool.
Occidental at Xcaret Destination’s sprawling grounds contains opulent gardens, historic Mayan Ruins, and an 18-hole mini golf course. Children will enjoy the entertainment room that features the latest video games, pools, private coves, and the Kids Club. Adults can enjoy time at the spa and fitness center, as well as the Palenque Nightclub with endless dancing and drinks.
Occidental at Xcaret Destination has eleven onsite restaurants and 10 bars. Sonora Grill is the spot for steaks and seafood, while La Hacienda serves traditional Mexican fare. For an all-day international buffet, guests can visit Le Buffet and Los Olivos for Mediterranean specialties. Sports Bar and Lobby Bar are ideal spots for refreshing cocktails, international wine, and ice-cold beers.
With its endless all-inclusive features in paradise, Occidental at Xcaret Destination can make a Caribbean vacation a dream come true.
based on 9,349 reviews
Things to know
- Pleasant hotel grounds
- Friendly service
- Recreation staff is nice
- Friendly atmosphere
Policies vary by room type and provider.
FAQs when booking at Occidental at Xcaret Destination
Why should I book my stay at Occidental at Xcaret Destination?
Ideally located right next to the Xcaret Eco-Archeological Park, Occidental at Xcaret Destination features plenty of Mayan ruins and natural river formations, ensuring a unique landscape and cultural experience for your holiday. It also offers a large range of services, such as currency exchange and medical services. And for those planning to visit the park, an Unlimited Xcaret Package is available for purchase, which includes unlimited access to the park, tequila and fruits on arrival in your room, and a discount on the Special Mayan Massage "WAYAK".
How can I get to Occidental at Xcaret Destination from Cancun International Airport?
The easiest way to transfer to the hotel from Cancun International Airport is by catching a taxi from outside the terminal at the Arrivals level. The taxi fare will cost around 1,400 MXN (about 75 USD) and you can even pay for the fare using a credit card if you do not have cash on you. If you decide to rent a car for the duration of your stay, you will find most of the international car rental agencies such as Avis, Hertz and National located at the airport. Finally, the hotel is able to provide transfer from the airport for a fee which depends on the number of passengers.
Are there any services for couples that are staying at Occidental at Xcaret Destination?
If you are celebrating a special occasion, look into booking a romantic dinner for two in one of the hotel’s restaurants, and you can make it even more memorable by asking for a romantic dinner at the beach. The spa at Occidental at Xcaret Destination also offers Couples Massages, which you can choose to have indoor in the spa, or for a more exclusive setting ask for a couples massage outdoors under the waterfall.
What are my options if I want to organize my wedding at Occidental at Xcaret Destination?
Being an all-inclusive resort and in such a unique location, Occidental at Xcaret Destination is the perfect place to organize your wedding whether you’re planning a small or large celebration. You will be able to choose from 3 different available spaces for the ceremony, which can be a civil one, symbolic, or even of Mayan tradition. If you don’t want to spend too much time planning, you can even choose from one of the available wedding packages that already have all the essentials included.
What are there any business facilities at Occidental at Xcaret Destination?
If you are looking to organize a business event, the resort has a room to suit your needs. The Xel-ha Lounge is perfect for meetings and can be set up in different configurations, with the maximum capacity at 90 persons if seated, and can be divided into smaller rooms for more intimate meetings. The Convention Center can hold up to 1,140 persons and is perfect for larger events. Both rooms come equipped with all the necessary multimedia equipment. (Prices checked 01/05/19).
Where is Occidental at Xcaret Destination located?
Occidental at Xcaret Destination is located at Carretera Federal 307, Km 282, 6.1 km from the centre of Playa del Carmen. El Parque Xcaret is the closest landmark to Occidental at Xcaret Destination.
When is check-in time and check-out time at Occidental at Xcaret Destination?
Check-in time is 15:00 and check-out time is 12:00 at Occidental at Xcaret Destination.
Does Occidental at Xcaret Destination offer free Wi-Fi?
No, Occidental at Xcaret Destination does not offer free Wi-Fi.
Does Occidental at Xcaret Destination offer free parking?
Yes, Occidental at Xcaret Destination offers free parking.
Does Occidental at Xcaret Destination offer free airport shuttle service?
No, Occidental at Xcaret Destination does not offer free airport shuttle service.
How far is Occidental at Xcaret Destination from the airport?
Occidental at Xcaret Destination is 20.7 km from Cozumel. Occidental at Xcaret Destination is 56 km from Cancun.
Can you bring pets to Occidental at Xcaret Destination?
No, pets are not allowed at Occidental at Xcaret Destination.
Does Occidental at Xcaret Destination have a pool?
Yes, Occidental at Xcaret Destination has a pool on-site.
Reviews about Occidental at Xcaret Destination
Most popular landmarks
- El Parque Xcaret 0.6 km
- Parque Xplor 1.1 km
- Terminal marítima Punta Venado 2 km
- Playacar Golf Club 4.2 km
- Aviario Xaman Ha 5.2 km
- Yucatek Divers 6.1 km