While we relax on the bed, the staff directly enter the room without any communication and stop by mini bar to check the functionality and make sure the wine is not open.
Clean and new rooms
Restaurant could be air conditioned it was very hot ! And more food choices.
The service of this hotel is out of this world. We ordered room service in the early morning hours during a rain storm, the guy showed up, greeted with a smile, set everything up for us to enjoy our breakfast with the highest quality of service.
We wished there was a hot tub, even though there was 6 pools. Also, wished there was access to swimming at the hotel to like an ocean beach.
We had to pay for parking, and the receptionist was snooty :/
Amenities, staffing, location, and cleanliness. Pricing was more than perfect for the great service that as provided. Free shuttle to town with drop=off and pick-up times up to late in the evening really helps take in what the island has to offer.
My room said it had microwave but it didn't and the hotel had no extras.
Location and cleanness
The Fire Alarm went twice in the middle of the night around 3:00 AM and 6:00 AM was very disappointed.
I was charged extra for some hotel fee taxes, it was nothing but I don't like to book for something that shows you full price and then you have to pay extra.
Clean, elegant, personalized.
Too few towels and wash cloths.
Great clean classy rooms
Hotel staff tried to tell me that they deleted my card Info on file and made me take time out of my trip to walk down to the office to give them my card info to order a $20 club sandwich. No big deal but that is what the $100 per night incidental is for!!
Saying have ocean view but only have marina view 15 minuets drive to key West island Fighter jets fly by every minute will make you deaf
Beautiful views, great extras such as paddle boarding and kayaking.
I reserved an ocean view and did not receive that at first. I called the front desk and they acted like it was a big deal to change it, but they did and the ocean view was amazing.
Complimentary bike rentals and kayaking boats
Front desk at the reception take a bit of time to get you checked-in
When you stay at Oceans Edge Key West Resort, Hotel & Marina in Key West, you'll be next to a golf course, within a 15-minute drive of Smathers Beach and Key West Art and Historical Society. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Based on 5,639 reviews
Value for money
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