Guest reviews
Overall rating
6.2
Good
Based on 1,573 reviews
Cleanliness
7.1
Comfort
7.3
Pickup/dropoff
6.9
Value for money
7.1
Pros
"Staff was friendly and informative."
(in 381 reviews)
"Nice car , good prices."
(in 1285 reviews)
"Great price, employees very helpful."
(in 523 reviews)
Cons
"Dirty facility and dirty car"
(in 1356 reviews)
"Long line, car not ready."
(in 271 reviews)
"Poor customer service and very pushy."
(in 187 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
long wait
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car was clean
long line
car available
waited over an hour
car was great
dirty car
great price
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great car
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friendly staff
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2.0
Pros: The only thing I liked was that I didn’t need to go inside when I returned the vehicle.
Cons: Everything about this could have been better. The cleanliness, the customer service, they should start answering the phones, I was unable to get refunded my money for the days I had a broken down vehicle because they wouldn’t do it. Very, VERY disappointing and will never use this company again.
review from
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8.0
Cons: Airport pick up could be improved for timeliness.
review from
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10.0
Pros: Bobby at the front desk was helpful and efficient and the shuttle driver was friendly and helpful.
Cons: No complaints.
review from
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4.8
Pros: Good price.
Cons: Car was dirty. Sold an upgrade that was wasn’t necessary. Long wait.
review from
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6.0
Pros: Convenience pick up and drop out
Cons: Clean cars better
review from
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2.0
Cons: Closed at midnight however allowed me to schedule a rental pickup at that time. Would not refund money. Total waste
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10.0
Pros: The staff at pick up was thorough in explaining all info.We asked for suggestions for restaurant recommendations which were spot-on! The car was ready to go, clean & smelled fresh.No issues w/driving.The return was easy & timely (even at 5:30AM!), staff was polite. Shuttle drivers were excellent!
Cons: Floor mats in the car would have been good as were going to beaches daily. In general it was a good first experience and I would use Fox again! Thank you.
review from
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5.6
Pros: Drop off went fast and no problems
Cons: The person at pick-up was horrible. I was renting the car for my sister and I was paying for it. I did not know that the payment had to match the driver. She said I had to pay $12 a day for her to drive it. I went back in after 45 minutes late then she tells me I can do road side for $6.
review from
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6.0
Pros: Drop off was quick and Shuttle to the airport was fast and friendly.
Cons: My problem was on pick up. They told me my car was going to be pulled up front. I waited 15 mins out side with no car. I went in to inquire but no one had an idea to what was going on, they were more worried about leaving for the day. After another 10 mins the car was pulled up front.
review from
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4.8
Pros: The car is fine. Clean. Older but not a problem.
Cons: The staff. They make you feel guilty for not taking their insurance. That's my choice. I shouldn't feel uncomfortable if I can make my own decision.
review from
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4.4
Cons: There was no one at the counter for about 30 mins to give us the car. We got late to leave from Fort Myers because of that.
review from
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5.2
Pros: We drove a ford fusion hybrid. It was a very comfortable and quiet little car. We liked it.
Cons: The pick up at the airport is beyond frustrating. The shuttle didn't show up for about an hour and all of us waiting had no way to contact the physical office. When we all tried to call the recording said there were 10 people ahead of us. None of us got through in the hour we waited.
review from
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10.0
Pros: Bobby at the front desk was helpful and efficient and the shuttle driver was friendly and helpful.
Cons: No complaints.
review from
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10.0
Pros: The staff at pick up was thorough in explaining all info.We asked for suggestions for restaurant recommendations which were spot-on! The car was ready to go, clean & smelled fresh.No issues w/driving.The return was easy & timely (even at 5:30AM!), staff was polite. Shuttle drivers were excellent!
Cons: Floor mats in the car would have been good as were going to beaches daily. In general it was a good first experience and I would use Fox again! Thank you.
review from
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2.0
Pros: The only thing I liked was that I didn’t need to go inside when I returned the vehicle.
Cons: Everything about this could have been better. The cleanliness, the customer service, they should start answering the phones, I was unable to get refunded my money for the days I had a broken down vehicle because they wouldn’t do it. Very, VERY disappointing and will never use this company again.
review from
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4.8
Pros: Good price.
Cons: Car was dirty. Sold an upgrade that was wasn’t necessary. Long wait.
review from
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6.0
Pros: Convenience pick up and drop out
Cons: Clean cars better
review from
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2.0
Cons: Closed at midnight however allowed me to schedule a rental pickup at that time. Would not refund money. Total waste
review from
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5.6
Pros: Drop off went fast and no problems
Cons: The person at pick-up was horrible. I was renting the car for my sister and I was paying for it. I did not know that the payment had to match the driver. She said I had to pay $12 a day for her to drive it. I went back in after 45 minutes late then she tells me I can do road side for $6.
review from
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6.0
Pros: Drop off was quick and Shuttle to the airport was fast and friendly.
Cons: My problem was on pick up. They told me my car was going to be pulled up front. I waited 15 mins out side with no car. I went in to inquire but no one had an idea to what was going on, they were more worried about leaving for the day. After another 10 mins the car was pulled up front.
review from
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4.8
Pros: The car is fine. Clean. Older but not a problem.
Cons: The staff. They make you feel guilty for not taking their insurance. That's my choice. I shouldn't feel uncomfortable if I can make my own decision.
review from
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4.4
Cons: There was no one at the counter for about 30 mins to give us the car. We got late to leave from Fort Myers because of that.
review from
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5.2
Pros: We drove a ford fusion hybrid. It was a very comfortable and quiet little car. We liked it.
Cons: The pick up at the airport is beyond frustrating. The shuttle didn't show up for about an hour and all of us waiting had no way to contact the physical office. When we all tried to call the recording said there were 10 people ahead of us. None of us got through in the hour we waited.
review from
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Where can I find Fox hire cars in Fort Myers?
10431 Radar Court, Fox car rentals
Address
10431 Radar CourtPhone
+1 239 785 3040FAQs about hiring a car from Fox in Fort Myers
How many car hire locations does Fox have in Fort Myers?
Fox has 1 car hire location in Fort Myers. Take a look at our Fox hire location map to find the best car hires near you.
Does Fox have a car hire location at the airport: SW Florida Intl Airport (RSW)?
Yes
Does Fox offer shuttle or airport pick-up services from SW Florida Intl Airport (RSW)?
No (according to our data)