Book Fox hire cars in Fort Myers

Reviews for Fox in Fort Myers

Recent reviews

Traveller rating

Excellent

117

Good

60

Okay

86

Mediocre

77

Poor

0

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car was dirtygreat price

get the carnever rent

car availablewaited over an hour

friendly staffcustomer service

wait timecar was clean

long line

8.0

Pros:I especially liked the service at dropoff. It was seamless and the people helping me couldn't have been nicer and more helpful. My bags were unloaded while one person was checking in the car and then the shuttle appeared and my bags were loaded inside and off we went to be dropped off, my bags unloaded, at the airlines I was flying.Cons:I had no idea what to expect and didn't know where to go to get the shuttle. The information I got by email when I secured the car rental, didn't tell me until after I made the non refundable request, that the car rental location was off site and no information of where to go to get the shuttle. It was a bit of a walk and there were others waiting for the shuttle when I got there and since the shuttle was full, it was very difficult (impossible) to social distance. Then when it was my turn to check in and get my car, I was told that I probably wouldn't be happy with the car they sent for me which was a 2 door jeep and it wouldn't be very comfortable. But she could put me into an SUV for additional money. The paper I had said "Jeep or comparable SUV." I showed her this and said that I shouldn't have to pay extra for a comparable SUV she said that the Jeep was what they sent for me and that she didn't have any choice. She acted like she was giving me a managers price and I wouldn't have to be out any additional money since they would just take it out of my deposit. I felt like it was a typical "bait and switch and I didn't appreciate it. Also, she asked if I would be going to Sanibel or Marco and I said that I didn't think so. She asked me if I wasn't going to be driving around, why I was renting a car then. I said I rented it for transportation but I found the whole conversation a bit difficult.Reviewed 10 Feb 2021

review from

5.2

Pros:YesCons:The car / price we confirmed with Kayak & Fox rent a car But when we picked up the car, they said the car we booked was not available so they charged us much more money!!!!! Not Fair !!!!Reviewed 27 Sep 2020

review from

2.0

Pros:Car was clean. Drop off process was easy.Cons:The pickup process was an absolute nightmare! First, the shuttle that runs every 15 minutes didn't come for close to 25 mins. Once we got to the remote office we found out that regardless of circumstance your reservation is canceled if you arrive 3 hours from your original time. There were 3 people there and 2 of us had our reservations canceled. They had to completely redo the reservations and it took 45 minutes for me to get my car. I was able to get a vehicle (at a higher rate of course). The girl at the counter was laughing while she told us that at one point they had 60 reservations and only 40 cars. I have literally rented hundreds of cars and this is the worst experience I have ever had. I will NEVER rent from Fox again regardless of how cheap it is.Reviewed 4 Jan 2021

review from

4.0

Cons:Rip off!! I ordered a small sedan. They had none when I got there. I had to take a SUV, which I have never driven before. I had to buy insurance because I have no experience driving that type of car, and Ft Myers is full of older drivers and tourists who don't know where they are going, so you have a lot of fender benders that are not your fault. I left the lot and the gas tank was less than 3/4 full. I had to drive back to have them fill up the tank. The statement is so complicated that I am not sure how much I paid, but it is more than 50% more than the price I prepaid on Kayak. I will not rent from Foxx again.Reviewed 17 Nov 2019

review from

6.0

Pros:CheapCons:Fox was the only rental car company not right in the airport, had to take a shuttle to a more off sight location. I wish I would have known this and would have chosen a different company. They also gave me a hard time when dropping off the car about some scratches that were totally there when I picked it up. At pickup they said any scratches larger than 6 inches. I had an agent check a scratch and they said it was fine but when I dropped it off they said I should have noted it at the beginning. I ultimately did not get charged for it, thank goodness because I would have fought it and absolutely not paid for it.Reviewed 24 Jan 2021

review from

5.6

Pros:Staff were friendly and checkin/out was pretty quick. No line when I showed up to pick-up.Cons:The car was dirty, cheetohs or some kind of crumbs on the driver's seat, the car smelled moldy, the windshield was not very clean or clear. Tried to use the windshield wipers and fluid but it was empty of fluid. When I did start driving through some rain the wipers left streaks and vivbility was poor; this was the most frustrating part of the rental. Poor condition of windshield and windshield wipers blades, windshield fluid container was empty, strong moldy smell and not well cleaned. Dont think I will go to Fox again.Reviewed 31 Aug 2020

review from

6.0

Pros:"Pick up" shuttle driver was excellent, super friendly and helpful with bags. Gave us good info on the check in process and the length of shuttle ride. "Drop off" shuttle driver didn't say a word or leave his seat.Cons:Vehicle had a chip in the windshield and two large-ish dents on the passenger side doors. I went back in after checking the vehicle out to make a note of it and the woman at the desk said it was no big deal and not to worry about it. This is after telling me that by refusing additional insurance I would be responsible for any damage including windshield cracks/chips or tire damage. Not real confidence inspiring. We were charged for a full tank of fuel even though I knew we wouldn't use much (returned with half a tank). The check-out person said it was due to "this whole virus thing" and not wanting to contact the gas pump (?). I would have liked the option to fill it up myself (I'll take the Covid risk from a gas pump handle) and not be automatically charged $46 for gas I didn't use.Reviewed 25 Feb 2021

review from

2.0

Pros:NoCons:They didn’t hold our car because our flight was an hour late. Didn’t apologize and didn’t care.Reviewed 25 Feb 2021

review from

10.0

Pros:YesReviewed 1 Mar 2021

review from

5.6

Pros:YesCons:Clean the carsReviewed 9 Nov 2020

review from

3.2

Pros:Awful experience.Cons:Pretty much everything. DO NOT RENT FROM THIS COMPANY!!! There was a long wait for the shuttle. There was no way to reach a human. After waiting about 10 minutes for the shuttle I tried calling but you get connected to a national number where you are told that the wait time is “in excess of 30 minutes”. No employees were wearing masks. The location is so remote with nothing and no one in sight as to be frightening. The rental deal we booked on line was a classic bait and switch, with the on site person (no manager avail) making false and misleading statements and providing incomplete information which ultimately doubled the price. I attempted to resolve/amend upon reaching my hotel however all numbers roll to the same national number with the same “more than 30 minute wait”. After 1 hr and 11 minutes on hold with a recording telling me all about their values and concern for customer satisfactionReviewed 11 Oct 2020

review from

6.0

Pros:The price was competitiveCons:I rented a car twice. The first car was all scratched up on the outside and was not clean on the inside. With covid we thought that was especially not acceptable. I only had the second car two days and also had to pay a late fee for returning the car 2 hours late. I was fine with that but I was charged $18.76 for fuel when I checked in and Angel (who checked me in initially) said I would get a refund of half that back if I brought the car back with a half tank of gas. I bought it back with practically a full tank and did not get the refund.Reviewed 10 Mar 2021

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• What is the most popular car hire from Fox in Fort Myers?

  Intermediate (Ford Escape or similar) is the most frequently booked car hire type from Fox in Fort Myers.

• How many car hire locations does Fox have in Fort Myers?

  Fox has 1 car hire location in Fort Myers. Take a look at our Fox hire location map to find the best car hires near you.

• Does Fox have a car hire location at the airport: SW Florida Intl airport (RSW)?

  Yes

• Does Fox offer shuttle or airport pick-up services from SW Florida Intl airport (RSW)?

  No (according to our data)