Guest reviews
Overall rating
7.0
Good
Based on 142 reviews
Cleanliness
7.1
Comfort
7.3
Pick-up/Drop-off
6.5
Value for money
7.3
Pros
"Staff very friendly and helpful"
(in 961 reviews)
"Our own car was fine."
(in 2507 reviews)
"Car was clean and overall good."
(in 276 reviews)
Cons
"There were no cars available."
(in 135 reviews)
"Did not pick up car"
(in 2339 reviews)
"Car smelled like an ashtray."
(in 331 reviews)
Recent reviews
Traveller rating
31
14
19
10
14
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
pick up and drop
friendly staff
car was great
long line
car smelled
great car
great price
great value
waited a few minutes
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6.8
Cons: We needed to shorten our rental from 7 days to 4 because of Coronavirus. We called 2 days before returning; the man told my husband they had no record of our rental!!! He tried again the next day and was told he couldn't change it; we should deal with it at the return. At the return, they told us we will have to call customer service, they cannot make changes like that. Of course customer service is telling us we should have dealt with it at the return!!! Is this the only company not working with customers during this unforeseen national crisis??!
review from
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2.0
Pros: Location was in an area that was not safe. The actual rental company was in a run down empty building dual purpose of moving trucks and materials. One person working and she was incredibly rude and snarky when I asked her questions about rental. I reserved a full size sedan and was offered a mini van.
Cons: Take them off your search results.
review from
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7.6
Pros: Office was easy to find and clean, staff was professional.
Cons: Car had high miles for a rental, had plenty of scratches, front plastic air dam scraped the ground on turns and bumps. Car was not washed or cleaned inside.
review from
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10.0
Pros: easy and economical
review from
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4.4
Pros: I liked the price of renting.
Cons: Gas tank wasn't full. When I dropped car off the employees were inattentive and awkward. When I picked the car up, the gentleman assisting me said, "I think it's that car, but just walk around until you find it." It wasn't that car...and I proceeded to walk around for 10 mins. Dirty car.
review from
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2.0
Cons: Shuttle never came 20 minutes before they closed. Never got the Payless car. Rented from Avis instead.
review from
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10.0
Pros: ARRIVED LATE IN THE EVENING AND, AS NO ECONOMY CARS WERE AVAILABLE, UPGRADED ME TO SUV. NICE. EXCELLENT, FRIENDLY CUSTOMER SERVICE AT NATIONAL CAR RENTAL AT RSW TOO.
Cons: all good
review from
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9.2
Pros: The people were very good from drivers to desk people.
review from
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10.0
Pros: Very good service and helpful!!
review from
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6.0
Hours of shuttle not convenient
Pros: Efficient, courteous service
Cons: Difficult to change reservation to add an additional day. Also the shuttle to the airport did not start running until 7am and we had a 6am flight. Not good.
review from
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10.0
Pros: The prices! and great customer service!
Cons: Nothing
review from
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2.0
Cons: Return location was very difficult to find. Lack of signs regarding drop-off location. Car was dirty when picked up. Staff at drop-off location didn't care about the lack of signs.
review from
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