Guest reviews
Overall rating
6.6
Good
Based on 559 reviews
Overall
6.4
Cleanliness
7.0
Comfort
6.9
Pickup/dropoff
6.2
Value for money
6.4
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Dollar car rental prices in New York
| Economy | $88/day |
| Compact | $91/day |
| Intermediate | $95/day |
| Standard | $101/day |
| Full-size | $104/day |
| Minivan | $144/day |
Pros
"Car was nice and clean."
"But overall a good experience"
"nice clean car, helpful personel."
Cons
"Worst customer service experience EVER."
"Could not pick the car."
"Didn't have a credit card."
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
nice car
car i reserved
great value
car available
great price
return the car
friendly staff
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6.4
Pros: The counter attendant was polite. The location was convenient to where I’m staying.
Cons: Minimal signage indicating the location and where to physically park the car upon the return.
review from
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9.2
Pros: Staff were friendly.
Cons: Wait was too long.
review from
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10.0
Pros: The person at the Pickup was very kind with lots of patient.
Cons: I didn`t know I need to pay extra for the Toll services
review from
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4.8
mix Up with my booking
Pros: The car was nice
Cons: I booked pick up 10am, return the following day at 6pm. For some reason, when I got the car, my reservation was changed. I did not realize. When I returned the car at 6pm, I was there ks I was hours late and my charge would be over $400. While on the phone with one of your representatives, I was hung up on. A second call sorted things out—that rep helped me and adjusted my billing. The experience was incredibly stressful and frustrating, especially as I was at the airport to catch a flight.
review from
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2.0
Cons: I booked online with my debit card. Upon going to pick up I was told I needed to have a credit card, even though my debit card can be charged as a credit card. I told the customer service agents and manager I do not have a credit card and they were very rude and unhelpful. I had to have my wife come from two hours away to use her credit card. During checkout we declined the optional insurance; however, upon returning the car we were charged for this insurance. Again, the customer service agent was very rude and unhelpful when addressing this. I have never been this unhappy with a rental car service. I will never use Dollar again and will be leaving this review on other review sites.
review from
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6.4
Karen at Manhattan counter was helpful
Pros: The two managers (at TF Green airport and at drop off in NYC) were courteous and sympathetic about our situation. They couldn't really explain much about the situation but appreciated our priority to get home with our kids as soon as possible.
Cons: The starting point of our trip where there was no counter for Dollar and required time, effort and patience to remedy- with no help from Dollar
review from
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10.0
It was great
Pros: Fast check-in, and great car
Cons: Nothing!
review from
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6.0
one day rental
Pros: The gas mileage and non-smoking vehicle.
Cons: E-Z pass should be a calculated cost feature when used. Used it once. So know your routes and decide wisely before opting to pay the $21.95 E-Z pass unlimited fee. Also left my pair of sunglasses in the rental car and i was told through customer service that i need to go to their lost and found website and fill out report. They would not give me the number to the car rental place that i rented from, so i could ask if sunglasses found. not good for business via that part. Also i paid triple the amount that Kayak reported to me.
review from
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2.0
never again via kayak
Cons: I'm a frequent renter with Dollar. I always use my debit card. This time, I booked through kayak and the location you sent me to didn't take my debit card and i ended stuck in NYC for the night, missing my niece's recital in Pennsylvania. Never again will I book through Kayak.
review from
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5.2
Too expensive, pickup poor
Pros: Vehicle was nice
Cons: Pickup area was two buses from terminal. Renting out of LGA was extremely expensive. In the future I would uber to another pickup point.
review from
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5.6
Hellish Experience!!!
Pros: The price but Dollar is a “Dollar” for a reason. You get what you pay for.
Cons: The customer service and assistance with a rental vehicle that had malfunctioned.
review from
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2.8
Cons: When picking up the car I told the agent I would like to drop the car off in the evening and asked what time they closed. He asked what time we would like to drop off and I answered around 9pm. He said they close at 10 so anytime before that would be great. I then extended my reservation another day by calling the dollar extension line printed on the contest. I said I would like to return the following day at 9. The agent confirmed that the office at 339 south end Avenue was open until 10. Whe. I pulled into the garage at 8:30 in the evening the office was closed and the parking attendant said I had to pay for parking but could not give me a receipt for returning the car. After an hour and a half n the phone trying to find a reasonable solution That did not require additional payment or a 45 minute drive to the airport and then an cab ride back into the city at my cost and on my time I was forced to change a train and meeting in another city so I could retune the car the following morning. Unprofessional, unethical, unreliable, fraudulent, NEVER RENT FROM DILLAR.
review from
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6.4
Pros: The counter attendant was polite. The location was convenient to where I’m staying.
Cons: Minimal signage indicating the location and where to physically park the car upon the return.
review from
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4.8
mix Up with my booking
Pros: The car was nice
Cons: I booked pick up 10am, return the following day at 6pm. For some reason, when I got the car, my reservation was changed. I did not realize. When I returned the car at 6pm, I was there ks I was hours late and my charge would be over $400. While on the phone with one of your representatives, I was hung up on. A second call sorted things out—that rep helped me and adjusted my billing. The experience was incredibly stressful and frustrating, especially as I was at the airport to catch a flight.
review from
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2.0
Cons: I booked online with my debit card. Upon going to pick up I was told I needed to have a credit card, even though my debit card can be charged as a credit card. I told the customer service agents and manager I do not have a credit card and they were very rude and unhelpful. I had to have my wife come from two hours away to use her credit card. During checkout we declined the optional insurance; however, upon returning the car we were charged for this insurance. Again, the customer service agent was very rude and unhelpful when addressing this. I have never been this unhappy with a rental car service. I will never use Dollar again and will be leaving this review on other review sites.
review from
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6.4
Karen at Manhattan counter was helpful
Pros: The two managers (at TF Green airport and at drop off in NYC) were courteous and sympathetic about our situation. They couldn't really explain much about the situation but appreciated our priority to get home with our kids as soon as possible.
Cons: The starting point of our trip where there was no counter for Dollar and required time, effort and patience to remedy- with no help from Dollar
review from
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6.0
one day rental
Pros: The gas mileage and non-smoking vehicle.
Cons: E-Z pass should be a calculated cost feature when used. Used it once. So know your routes and decide wisely before opting to pay the $21.95 E-Z pass unlimited fee. Also left my pair of sunglasses in the rental car and i was told through customer service that i need to go to their lost and found website and fill out report. They would not give me the number to the car rental place that i rented from, so i could ask if sunglasses found. not good for business via that part. Also i paid triple the amount that Kayak reported to me.
review from
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2.0
never again via kayak
Cons: I'm a frequent renter with Dollar. I always use my debit card. This time, I booked through kayak and the location you sent me to didn't take my debit card and i ended stuck in NYC for the night, missing my niece's recital in Pennsylvania. Never again will I book through Kayak.
review from
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5.2
Too expensive, pickup poor
Pros: Vehicle was nice
Cons: Pickup area was two buses from terminal. Renting out of LGA was extremely expensive. In the future I would uber to another pickup point.
review from
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5.6
Hellish Experience!!!
Pros: The price but Dollar is a “Dollar” for a reason. You get what you pay for.
Cons: The customer service and assistance with a rental vehicle that had malfunctioned.
review from
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2.8
Cons: When picking up the car I told the agent I would like to drop the car off in the evening and asked what time they closed. He asked what time we would like to drop off and I answered around 9pm. He said they close at 10 so anytime before that would be great. I then extended my reservation another day by calling the dollar extension line printed on the contest. I said I would like to return the following day at 9. The agent confirmed that the office at 339 south end Avenue was open until 10. Whe. I pulled into the garage at 8:30 in the evening the office was closed and the parking attendant said I had to pay for parking but could not give me a receipt for returning the car. After an hour and a half n the phone trying to find a reasonable solution That did not require additional payment or a 45 minute drive to the airport and then an cab ride back into the city at my cost and on my time I was forced to change a train and meeting in another city so I could retune the car the following morning. Unprofessional, unethical, unreliable, fraudulent, NEVER RENT FROM DILLAR.
review from
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Where can I find Dollar hire cars in New York?
Federal Circle Bldg 312, Dollar car hire
