Guest reviews
Overall rating
6.8
Good
Based on 635 reviews
Overall
6.7
Cleanliness
7.1
Comfort
7.2
Pickup/dropoff
6.3
Value for money
6.7
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Budget car rental prices in New York
| Convertible | $171/day |
Pros
"Car was nice and clean"
"Staff was friendly and helpful."
"Nice car, good value, ."
Cons
"the customer service was terrible."
"Pickup took over an hour."
"We don't have credit cards."
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
car was great
great car
return the car
car available
took minutes
great service
great experience
friendly staff
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10.0
Good and Clean Vehicles, but lot of wait time
Pros: Good and Clean Vehicle.
Cons: Lot of wait time to get to it.
review from
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6.0
Cost
Pros: Car was new
Cons: Long line at pick up of about 45 minutes. Cost doubled (!) after child seat, gps and insurance were added. GPS was installed, so not clear why they charged. Expected insurance to be part of original package with you as well.
review from
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4.0
Pick up is terribly slow
Pros: Not much.
Cons: I arrived at the Budget office with only two customers in front of me in line. A third agent came on and one left. Despite there only being two customers ahead of me, I waited 35 minutes before finally receiving my car. What on God’s green earth could have taken these agents so long??? Maybe it’s Budget’s technology that’s slowing down the process as everything still comes in paper form from a printer last manufactured in 1988. It’s actually probably both - a combo of poor technology and agents who could care less how quickly they check out customers. Never renting from Budget again.
review from
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2.0
Budget scum of the earth
Pros: Nothing at all like 0
Cons: Waited in line for 2 hours just to have the clerk hike the price from 253 to 708 absolutely unexceptable please never affiliate with these people again
review from
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3.6
Worst customer service on pickup
Cons: Harry was rude and would not look up my fast break number and made us get in line. Took us almost two hours to get car. Worst rental car experience ever.
review from
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4.0
Pros: The car was nice and new.
Cons: The customer service was absolutely terrible. It took over 30 minutes to get the car and the ladies in the office were just rude. After going through the check-in process in the office, I was told to go outside and someone would bring it around. After waiting 10 minutes, I went back in and they very rudely told me that I need to speak with the person outside. When I informed them that no one was outside, they rudely said he must have gone to the bathroom and to keep waiting. It was an absurdly bad experience that no one would even try to help. Finally, the car arrived and it was dirty because they were 'too busy'. The reality is that it was a hot summer day in NYC and no one wanted to leave the air conditioned office to make things smoother for their customers. Terrible experience overall.
review from
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7.2
Fill your tank before returning
Pros: The car was great, good price for the weekly rental
Cons: I was charged $127 for half a tank of gas upon return. Checking the car back in on Sunday evening at LaGuardia also took longer than expected.
review from
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6.0
Less seats than we think
Cons: Budget didn't give the car that we want. We have 4 adults and 1 kids in the car seat, so we think we can fit everyone in the second row, and the back will be just luggage. It's a 2 weeks road trip, of course, we have a lot of luggage. But Budget gave us a car that the second row only has 2 seats. Not only one adult needs to sit in the back of the car with an uncomfortable seat, but also we have very limited space for our luggage. We spent a lot of money on this rental car, but we are very unsatisfied. When we tried to negotiate with them, they just said these cars are all in the same category (7-8 seats), so there is nothing they can do about it.
review from
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8.8
Budget at LaGuardia Great Value and Easy Drop Off
Pros: The car was clean and well maintained. Dropping the car off was easy to do.
Cons: Picking up the car was a process. They needed more agents on duty to handle the number of customers. We had to wait about 35 minutes just to be seen and about another 10 to get the car.
review from
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4.0
Took nearly 90 minutes to get car waiting in line at Budget office
Pros: The car was fine and was decently clean
Cons: First - it takes 2 shuttle busses to get from LGA to Budget office, that takes 15-25 minutes depending on buses. That’s OK and can’t really change that... the real issue comes once you arrive at Budget. There were massive lines and it took 90 minutes to get through and get our car. It caused us to be 30min late to a meeting which was the purpose for the travel. Next time I’ll Uber or will pay the $20 more for Hertz and have customer service.
review from
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8.0
Fast and efficient
Pros: The car and the mileage. The fastest and the most efficient customer service when it comes to pick up and drop off. it was effortless and friendly.
Cons: The car had a special feature about crossing the lines on the road and it would feel all wobbly and it was annoying and felt dangerous, which is fine it comes with the car, just think it’s a good idea to let the customers know any special cars or features and what kind of gas it uses too and tolls information, keep in mind most people that rent from the airport do not leave in the state and could be overseas.
review from
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2.0
Shady car rental company
Cons: Our car hadn't been previously cleaned and halfway through our trip we found personal belongings from the previous renter. We found a bank bag with check books, credit cards and bills. When we dropped the car off we asked to see a manager as we didn't want to leave it with the security guard that was checking in cars. There wasn't one on site and the security guard offered no help and we weren't even sure he worked for Budget. We took the bag with us and called customer service. They said they needed to pick the bag up from us and never did. Absolutely the worst rental car experience ever. Now back home and still trying to get someone to call us back!!! We still have the bank bag!!!!
review from
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10.0
Good and Clean Vehicles, but lot of wait time
Pros: Good and Clean Vehicle.
Cons: Lot of wait time to get to it.
review from
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8.8
Budget at LaGuardia Great Value and Easy Drop Off
Pros: The car was clean and well maintained. Dropping the car off was easy to do.
Cons: Picking up the car was a process. They needed more agents on duty to handle the number of customers. We had to wait about 35 minutes just to be seen and about another 10 to get the car.
review from
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7.2
Fill your tank before returning
Pros: The car was great, good price for the weekly rental
Cons: I was charged $127 for half a tank of gas upon return. Checking the car back in on Sunday evening at LaGuardia also took longer than expected.
review from
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8.0
Fast and efficient
Pros: The car and the mileage. The fastest and the most efficient customer service when it comes to pick up and drop off. it was effortless and friendly.
Cons: The car had a special feature about crossing the lines on the road and it would feel all wobbly and it was annoying and felt dangerous, which is fine it comes with the car, just think it’s a good idea to let the customers know any special cars or features and what kind of gas it uses too and tolls information, keep in mind most people that rent from the airport do not leave in the state and could be overseas.
review from
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6.0
Cost
Pros: Car was new
Cons: Long line at pick up of about 45 minutes. Cost doubled (!) after child seat, gps and insurance were added. GPS was installed, so not clear why they charged. Expected insurance to be part of original package with you as well.
review from
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4.0
Pick up is terribly slow
Pros: Not much.
Cons: I arrived at the Budget office with only two customers in front of me in line. A third agent came on and one left. Despite there only being two customers ahead of me, I waited 35 minutes before finally receiving my car. What on God’s green earth could have taken these agents so long??? Maybe it’s Budget’s technology that’s slowing down the process as everything still comes in paper form from a printer last manufactured in 1988. It’s actually probably both - a combo of poor technology and agents who could care less how quickly they check out customers. Never renting from Budget again.
review from
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2.0
Budget scum of the earth
Pros: Nothing at all like 0
Cons: Waited in line for 2 hours just to have the clerk hike the price from 253 to 708 absolutely unexceptable please never affiliate with these people again
review from
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3.6
Worst customer service on pickup
Cons: Harry was rude and would not look up my fast break number and made us get in line. Took us almost two hours to get car. Worst rental car experience ever.
review from
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4.0
Pros: The car was nice and new.
Cons: The customer service was absolutely terrible. It took over 30 minutes to get the car and the ladies in the office were just rude. After going through the check-in process in the office, I was told to go outside and someone would bring it around. After waiting 10 minutes, I went back in and they very rudely told me that I need to speak with the person outside. When I informed them that no one was outside, they rudely said he must have gone to the bathroom and to keep waiting. It was an absurdly bad experience that no one would even try to help. Finally, the car arrived and it was dirty because they were 'too busy'. The reality is that it was a hot summer day in NYC and no one wanted to leave the air conditioned office to make things smoother for their customers. Terrible experience overall.
review from
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6.0
Less seats than we think
Cons: Budget didn't give the car that we want. We have 4 adults and 1 kids in the car seat, so we think we can fit everyone in the second row, and the back will be just luggage. It's a 2 weeks road trip, of course, we have a lot of luggage. But Budget gave us a car that the second row only has 2 seats. Not only one adult needs to sit in the back of the car with an uncomfortable seat, but also we have very limited space for our luggage. We spent a lot of money on this rental car, but we are very unsatisfied. When we tried to negotiate with them, they just said these cars are all in the same category (7-8 seats), so there is nothing they can do about it.
review from
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4.0
Took nearly 90 minutes to get car waiting in line at Budget office
Pros: The car was fine and was decently clean
Cons: First - it takes 2 shuttle busses to get from LGA to Budget office, that takes 15-25 minutes depending on buses. That’s OK and can’t really change that... the real issue comes once you arrive at Budget. There were massive lines and it took 90 minutes to get through and get our car. It caused us to be 30min late to a meeting which was the purpose for the travel. Next time I’ll Uber or will pay the $20 more for Hertz and have customer service.
review from
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2.0
Shady car rental company
Cons: Our car hadn't been previously cleaned and halfway through our trip we found personal belongings from the previous renter. We found a bank bag with check books, credit cards and bills. When we dropped the car off we asked to see a manager as we didn't want to leave it with the security guard that was checking in cars. There wasn't one on site and the security guard offered no help and we weren't even sure he worked for Budget. We took the bag with us and called customer service. They said they needed to pick the bag up from us and never did. Absolutely the worst rental car experience ever. Now back home and still trying to get someone to call us back!!! We still have the bank bag!!!!
review from
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Where can I find Budget hire cars in New York?
Building 305 Federal Circle, Budget car hire
