Guest reviews
Overall rating
7.3
Good
Based on 4,984 reviews
Cleanliness
7.1
Comfort
7.2
Pickup/dropoff
6.3
Value for money
6.7
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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5.2
Pros: Staff was nice, car was fine, and drop off was fine.
Cons: It took almost two hours to get the car after i arrived at budget. When traveling for work that is especially unacceptable. Will never use again.
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4.4
Cons: Pick up and drop off experience
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4.4
Cons: Budget overcharged us and the person in DC was extremely unhelpful and borderline rude. He ruined the entire experience which had been fine up until then.
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4.0
Pros: Upgraded to a nicer car for free, only because everything else was booked. Car was filthy.
Cons: Took 1.5 hours in line to pickup the car. Site was understaffed. Everyone in line was unable to get the car class they reserved. Cars were not washed, fuel was empty, and smelled of smoke.
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9.6
Pros: Yes! Great job!
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4.8
Pros: I had booked a category of car suitable for the passengers and luggage needed. When that car wasn't available I was offered a car that was much smaller and would not meet our needs. I asked for what I had booked and as there was no other car available I was given no other option than to get a SUV
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4.4
Cons: The worker was very bad
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9.2
Pros: Staff was very efficient and friendly. Quick and easy pick up and drop-off.
Cons: Nothing really
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2.0
Pros: long lines and it take hours to get a car. Drop off was a scam they don't give you receipt and charge you double later.
Cons: Really bad experience. No recommendation for them to improve. Felt like it is a scam place
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6.8
Cons: For a busy JFK airport, there was just one agent who was helping us on a Monday morning. I was coming back from international trip. I finished my immigration in 5 mins but to get a rental which I made reservation took me 35-45 mins. Very disappointed
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5.2
Cons: Waited an hour in line to pick up a car - there were 15 people in line and only two reps. This has been a repeat experience with Budget even during non peak / non holiday times.
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5.6
Pros: There was no agent at the Fast check out counter -took half hour to get a car.
Cons: More staff. I also reserved a Chevy Malibu and received a VW Jetta - not an equivalent car, so I was disappointed. The reason that happened was that in order to add my Fast Pass status number I had to cancel my original reservation to make a new one with the fast pass-rate higher for lesser car.
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5.2
Pros: Staff was nice, car was fine, and drop off was fine.
Cons: It took almost two hours to get the car after i arrived at budget. When traveling for work that is especially unacceptable. Will never use again.
review from
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4.4
Cons: Pick up and drop off experience
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4.4
Cons: Budget overcharged us and the person in DC was extremely unhelpful and borderline rude. He ruined the entire experience which had been fine up until then.
review from
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4.0
Pros: Upgraded to a nicer car for free, only because everything else was booked. Car was filthy.
Cons: Took 1.5 hours in line to pickup the car. Site was understaffed. Everyone in line was unable to get the car class they reserved. Cars were not washed, fuel was empty, and smelled of smoke.
review from
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4.8
Pros: I had booked a category of car suitable for the passengers and luggage needed. When that car wasn't available I was offered a car that was much smaller and would not meet our needs. I asked for what I had booked and as there was no other car available I was given no other option than to get a SUV
review from
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4.4
Cons: The worker was very bad
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2.0
Pros: long lines and it take hours to get a car. Drop off was a scam they don't give you receipt and charge you double later.
Cons: Really bad experience. No recommendation for them to improve. Felt like it is a scam place
review from
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5.2
Cons: Waited an hour in line to pick up a car - there were 15 people in line and only two reps. This has been a repeat experience with Budget even during non peak / non holiday times.
review from
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5.6
Pros: There was no agent at the Fast check out counter -took half hour to get a car.
Cons: More staff. I also reserved a Chevy Malibu and received a VW Jetta - not an equivalent car, so I was disappointed. The reason that happened was that in order to add my Fast Pass status number I had to cancel my original reservation to make a new one with the fast pass-rate higher for lesser car.
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Where can I find Budget hire cars in New York?
Building 305 Federal Circle, Budget car rentals
Address
Building 305 Federal CirclePhone
+1 718 656 1890Top tips for hiring a car from Budget in New York
- Economy car hires from Budget in New York are around 15% cheaper than other car types, on average
FAQs about hiring a car from Budget in New York
What is the most popular car hire from Budget in New York?
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Budget in New York.
How many car hire locations does Budget have in New York?
Budget has 6 car hire locations in New York. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: John F Kennedy Intl Airport (JFK)?
Yes
Does Budget offer shuttle or airport pick-up services from John F Kennedy Intl Airport (JFK)?
Yes
Does Budget have a car hire location at the airport: LaGuardia Airport (LGA)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from LaGuardia Airport (LGA)?
Yes
Does Budget have a car hire location at the airport: Stewart Airport (SWF)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Stewart Airport (SWF)?
Yes