Guest reviews
Overall rating
7.3
Good
Based on 4,892 reviews
Overall
6.7
Cleanliness
7.1
Comfort
7.2
Pickup/dropoff
6.3
Value for money
6.7
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Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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car was clean
car was great
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4.0
I guess you get what you pay for
Pros: I’m a hertz golf member but often hertz is crazy expensive. Check in was pretty quick- appreciate that
Cons: Wipers were horrible, rented car for 30 hours, 2 day rate. Asked to delay return for over night, still less than 48 hours & phone rep said it would cost $260- 2x total. Was very annoying and stupid. Also told checkout guy car was 7/8 full, he agreed but never changed contract. No big deal but indicative of DGAS service
review from
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2.0
Pros: Nothing to like for
Cons: The lady at the desk has some major issues. When the customer questions why it is taking so long - she mentioned the system is down/slow, but another person was spinning customers out reasonably faster. And when asked when the system wud be back she said "how wud i know". If she wouldn't know how would the customer know. And when the customer spoke little high pitch - she used higher pitch saying "don't yell at me ". It was late night pickup, and do understand stress of the customer support. But they also need to understand is folks maybe traveling all day with kids/elders. Also if the management looks at the reviews on Google they wud know more.
review from
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6.8
We made a deal online and after paid double in the pickup point.
Pros: Comfort
Cons: Extremly price
review from
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8.0
Cons: It always takes a long time to check in to get a car ( minimum 1 hour if not 2 hours) at this location. It would be great if they can have more ppl on weekends to expedite check in process
review from
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2.0
Over charged for rental
Pros: The vehicle.
Cons: I returned the van way early but no one was there to receive it. Was instructed to leave the key in the van. I got an extra day rental charge for the vehicle, opened a case and a refund was refused. I'm not done with them yet though, so will see if I'd use budget again...
review from
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2.0
Didn’t have my car, then charged me double
Pros: Nothing about this experience
Cons: I called to switch locations and time for my pick up. They told me all I had to do was show up. I did. They didn’t have any cars and they didn’t have my reservation. I called and booked another reservation, but they charged me double the price.
review from
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3.2
BUDGET WILL NOT HONOR YOUR DEAL WITH KAYAK
Pros: NOTHING
Cons: If you have any problems Flight Change etc, Budget WILL NOT Honor third Party Deals. You will be forced to take a walk in rate. TWICE the MONEY CROOKS
review from
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6.0
Budget staff could use some training
Pros: The car was clean and comfortable
Cons: The pickup process shouldn’t take 40 minutes. The staff was rude to every person in line. They never apologized to anyone for the wait. There was swearing and just an overall bad attitude and unfriendly approach.
review from
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9.2
Cons: Car was pretty old. Engine quite noisy but working well.
review from
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6.0
Car Damage
Pros: The pick up and drop counter were fast and the staff very friendly.
Cons: The security person who checked out the damage on the car at LGA was very difficult. There was a large scuff marks on the rear door that she said is not damage and just needed to be cleaned. I attempted to clean it off but it remained but she refused to mark it on the contract and was difficult when I tried to discuss it with her.
review from
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10.0
Pros: The staff was great and the car was checked in quickly.
Cons: All good.
review from
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2.0
No ez pass
Cons: Nobody went over the vehicle with me, the guy just said your car is in A12. The front tire was almost flat, and the car had no ez pass. I told an employee about the missing ez pass and she started looking for the guy in charge. She found him after a half hour and he gave me an ez pass and scans it to match it to the sticker in the vehicles windshield I got out of there at one o clock. I then received a message in my iPhone calendar that the car must be dropped off on Monday September 10 between 12 and 1 o’clock. I looked for a gas station and filled the tires with air.
review from
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6.8
We made a deal online and after paid double in the pickup point.
Pros: Comfort
Cons: Extremly price
review from
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8.0
Cons: It always takes a long time to check in to get a car ( minimum 1 hour if not 2 hours) at this location. It would be great if they can have more ppl on weekends to expedite check in process
review from
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4.0
I guess you get what you pay for
Pros: I’m a hertz golf member but often hertz is crazy expensive. Check in was pretty quick- appreciate that
Cons: Wipers were horrible, rented car for 30 hours, 2 day rate. Asked to delay return for over night, still less than 48 hours & phone rep said it would cost $260- 2x total. Was very annoying and stupid. Also told checkout guy car was 7/8 full, he agreed but never changed contract. No big deal but indicative of DGAS service
review from
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2.0
Pros: Nothing to like for
Cons: The lady at the desk has some major issues. When the customer questions why it is taking so long - she mentioned the system is down/slow, but another person was spinning customers out reasonably faster. And when asked when the system wud be back she said "how wud i know". If she wouldn't know how would the customer know. And when the customer spoke little high pitch - she used higher pitch saying "don't yell at me ". It was late night pickup, and do understand stress of the customer support. But they also need to understand is folks maybe traveling all day with kids/elders. Also if the management looks at the reviews on Google they wud know more.
review from
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2.0
Over charged for rental
Pros: The vehicle.
Cons: I returned the van way early but no one was there to receive it. Was instructed to leave the key in the van. I got an extra day rental charge for the vehicle, opened a case and a refund was refused. I'm not done with them yet though, so will see if I'd use budget again...
review from
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2.0
Didn’t have my car, then charged me double
Pros: Nothing about this experience
Cons: I called to switch locations and time for my pick up. They told me all I had to do was show up. I did. They didn’t have any cars and they didn’t have my reservation. I called and booked another reservation, but they charged me double the price.
review from
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3.2
BUDGET WILL NOT HONOR YOUR DEAL WITH KAYAK
Pros: NOTHING
Cons: If you have any problems Flight Change etc, Budget WILL NOT Honor third Party Deals. You will be forced to take a walk in rate. TWICE the MONEY CROOKS
review from
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6.0
Budget staff could use some training
Pros: The car was clean and comfortable
Cons: The pickup process shouldn’t take 40 minutes. The staff was rude to every person in line. They never apologized to anyone for the wait. There was swearing and just an overall bad attitude and unfriendly approach.
review from
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6.0
Car Damage
Pros: The pick up and drop counter were fast and the staff very friendly.
Cons: The security person who checked out the damage on the car at LGA was very difficult. There was a large scuff marks on the rear door that she said is not damage and just needed to be cleaned. I attempted to clean it off but it remained but she refused to mark it on the contract and was difficult when I tried to discuss it with her.
review from
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2.0
No ez pass
Cons: Nobody went over the vehicle with me, the guy just said your car is in A12. The front tire was almost flat, and the car had no ez pass. I told an employee about the missing ez pass and she started looking for the guy in charge. She found him after a half hour and he gave me an ez pass and scans it to match it to the sticker in the vehicles windshield I got out of there at one o clock. I then received a message in my iPhone calendar that the car must be dropped off on Monday September 10 between 12 and 1 o’clock. I looked for a gas station and filled the tires with air.
review from
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Where can I find Budget hire cars in New York?
Building 305 Federal Circle, Budget car rentals
Address
Building 305 Federal CirclePhone
+1 718 656 1890Top tips for hiring a car from Budget in New York
- Economy car hires from Budget in New York are around 47% cheaper than other car types, on average
FAQs about hiring a car from Budget in New York
What is the most popular car hire from Budget in New York?
Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Budget in New York.
How many car hire locations does Budget have in New York?
Budget has 6 car hire locations in New York. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: John F Kennedy Intl Airport (JFK)?
Yes
Does Budget offer shuttle or airport pick-up services from John F Kennedy Intl Airport (JFK)?
Yes
Does Budget have a car hire location at the airport: Newark Airport (EWR)?
Yes
Does Budget offer shuttle or airport pick-up services from Newark Airport (EWR)?
Yes
Does Budget have a car hire location at the airport: LaGuardia Airport (LGA)?
Yes
Does Budget offer shuttle or airport pick-up services from LaGuardia Airport (LGA)?
Yes
