Guest reviews
Overall rating
6.6
Good
Based on 2,948 reviews
Cleanliness
6.8
Comfort
6.8
Pickup/dropoff
6.3
Value for money
6.8
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Pros
"Car was great and clean."
(in 207 reviews)
"Good value for the money."
(in 94 reviews)
"Great car for the price."
(in 108 reviews)
Cons
"Long wait over 45 minutes."
(in 86 reviews)
"Reserved Car was not available"
(in 116 reviews)
"The customer service aspect was terrible."
(in 209 reviews)
Recent reviews
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great car
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took about five minutes
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6.0
Pros: Good car
Cons: The pickup and drop off was terrible. First, I was emailed the wrong pickup address. I went there and there was no rental place. I had to call to find out a new one and spend money on a cab to get there. Second, the drop off was chaotic and confusing. I have no idea what I was charged in the end.
review from
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8.4
Pros: The drop-off was very easy, IF you know in advance to return to the Avis lot. The vehicle (a Rogue) was new with low mileage and was comfortable.
Cons: There are no Payless signs until after taking the exit for Rental Returns. Anyone not knowing where to return the car might be confused. Fortunately, I asked about returning the vehicle upon departure from the lot after finishing the forms. Having just 1 agent on-site on Friday morning was horrible.
review from
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8.4
Pros: Yews to both questions
Cons: Nothing
review from
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9.2
Pros: Everything very efficient
Cons: Car tires needed alignment
review from
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6.0
Pros: Staff was helpful - car ended up to be $120 more than advertised when I rented. I rented it being $20/day and it ended up to be $50/day
Cons: The car itself was in bad condition. The transmission needs to be looked at - had hard time getting out of gears, the breaks were bad, the USB port continually didn’t work, same with Bluetooth. The car was in Spanish - wasn’t able to change it back though I followed necessary steps. Please refund
review from
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8.0
Cons: It was impossible to get through on the telephone. Apart from that everything was fine.
review from
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10.0
Pros: Everything awesome staff
review from
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8.4
Good service for the price
Pros: The car was in good condition and the staff was friendly. The pick-up clerk helped me extend the rental with the same price.
Cons: We had to wait for the clerk for pick-up (10-15 minutes). The counter was empty. The car was cleaned on the inside but not the outside. There were no added steps to rent the car.
review from
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2.0
Pros: The car was fine and the return went quickly
Cons: I was made to feel like a second glass client since the attendant was working on Avis customers first. Very bad. I waited forever as others came in after me and were attended to. No I would not use your service again!
review from
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10.0
Nice experience
Pros: Good car and economic gas.
Cons: Service at front desk so cold.
review from
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8.4
Pros: pick up was right at the AirTrain terminal - no need to take a shuttle bus
review from
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2.0
I cancelled this rental by the cutoff and was still charged.
Cons: I've had problems with Payless rentals before. With this one, I made the reservation (which allowed cancellation without a charge), and then cancelled it a few hours later. They still charged me.
review from
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8.4
Pros: The drop-off was very easy, IF you know in advance to return to the Avis lot. The vehicle (a Rogue) was new with low mileage and was comfortable.
Cons: There are no Payless signs until after taking the exit for Rental Returns. Anyone not knowing where to return the car might be confused. Fortunately, I asked about returning the vehicle upon departure from the lot after finishing the forms. Having just 1 agent on-site on Friday morning was horrible.
review from
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8.4
Pros: Yews to both questions
Cons: Nothing
review from
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8.0
Cons: It was impossible to get through on the telephone. Apart from that everything was fine.
review from
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8.4
Good service for the price
Pros: The car was in good condition and the staff was friendly. The pick-up clerk helped me extend the rental with the same price.
Cons: We had to wait for the clerk for pick-up (10-15 minutes). The counter was empty. The car was cleaned on the inside but not the outside. There were no added steps to rent the car.
review from
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8.4
Pros: pick up was right at the AirTrain terminal - no need to take a shuttle bus
review from
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6.0
Pros: Good car
Cons: The pickup and drop off was terrible. First, I was emailed the wrong pickup address. I went there and there was no rental place. I had to call to find out a new one and spend money on a cab to get there. Second, the drop off was chaotic and confusing. I have no idea what I was charged in the end.
review from
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6.0
Pros: Staff was helpful - car ended up to be $120 more than advertised when I rented. I rented it being $20/day and it ended up to be $50/day
Cons: The car itself was in bad condition. The transmission needs to be looked at - had hard time getting out of gears, the breaks were bad, the USB port continually didn’t work, same with Bluetooth. The car was in Spanish - wasn’t able to change it back though I followed necessary steps. Please refund
review from
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2.0
Pros: The car was fine and the return went quickly
Cons: I was made to feel like a second glass client since the attendant was working on Avis customers first. Very bad. I waited forever as others came in after me and were attended to. No I would not use your service again!
review from
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2.0
I cancelled this rental by the cutoff and was still charged.
Cons: I've had problems with Payless rentals before. With this one, I made the reservation (which allowed cancellation without a charge), and then cancelled it a few hours later. They still charged me.
review from
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Where can I find Payless hire cars in New York?
25 Bowery Bay Blvd, Payless car rentals
Address
25 Bowery Bay BlvdPhone
+1 718 446 0824Top tips for hiring a car from Payless in New York
- Intermediate car hires from Payless in New York are around 54% cheaper than other car types, on average
FAQs about hiring a car from Payless in New York
What is the most popular car hire from Payless in New York?
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Payless in New York.
How many car hire locations does Payless have in New York?
Payless has 2 car hire locations in New York. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: John F Kennedy Intl Airport (JFK)?
Yes
Does Payless offer shuttle or airport pick-up services from John F Kennedy Intl Airport (JFK)?
Yes
Does Payless have a car hire location at the airport: LaGuardia Airport (LGA)?
Yes
Does Payless offer shuttle or airport pick-up services from LaGuardia Airport (LGA)?
Yes
Does Payless have a car hire location at the airport: Stewart Airport (SWF)?
No (according to our data)
Does Payless offer shuttle or airport pick-up services from Stewart Airport (SWF)?
No (according to our data)