Book Payless hire cars in New York

Reviews for Payless in New York

Recent reviews

Traveller rating

Excellent

27

Good

9

Okay

8

Mediocre

12

Poor

0

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car was cleangreat value

car availablecustomer service

get the carnever rent

friendly staffcredit card

great priceeven though

said they wouldcar was dirty

car smelled

2.8

Someone was capable and nice.Pros:The young woman working at the counter -- (which is essentially a small room hidden behind the large Budget Car Rental return building at LGA, kind of like where you would expect to be directed if searching for a restroom at a trucker highway stop)-- was polite and accommodating as well as able to quickly and efficiently problem solve. She wasn't baffled by issues with search terms in finding the reservation, and actually acted like perhaps these were small things that were "par for the course"in the ol' Payless Rental world. I wish I could rate her higher, but that would unfortunately positively affect the overall ratings algorithm for her employer. If she sees this -- "Girl, you are clearly overqualified. Take those skills and get thee to a place that appreciates your common sense and customer service!"Reviewed 18 Jul 2016

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6.8

Cons:The car reeked of cigarettes. It was so bad that I had to actually purchase an air freshener for the two day rental.Reviewed 19 Oct 2020

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3.6

Poor Customer ServiceCons:- I reserved a 4WD vehicle and was told the SUV I was given had it but when i got stuck in the snow I realized it wasn't 4WD - it took 25 minutes to get the car once the paperwork was done - the car was filthy when I got it - not washed - when I dropped it off, the woman at the counter clearly had no interest in verifying if the SUV was indeed 4WD. Since I paid more for that feature I wanted to verify and ideally get some credit back if it was not 4WD - overall the staff was quite rude and was not happy with this company atvsllReviewed 8 Jan 2018

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9.2

Pros:Great car, easy drop off, very clean and appreciated the strict mask protocol and social distancing inside facilityCons:Long wait, under staffed for Labor Day weekendReviewed 8 Sep 2020

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2.0

Pros:nothingCons:No employee was at this location to give me a car, I had to rent from another company and it cost me almost double the price.Reviewed 2 Jun 2020

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4.0

Cons:I was told twice over the phone that I would not be charged an underage fee. They did it anyway. I want a refund. That is unacceptable bait and switch. I cannot afford the extra. I planned on $130.Reviewed 18 Oct 2020

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10.0

Pros:Picking up the car was easy the staff at Payless was very nice the car was super clean ran very smooth I didn’t even want to give up the car that’s how nice it was. The drop off was easy. Definitely recommend Payless to anyone thinking of using them I know this will not be my last time using there services.Cons:There could have been more staff working at the front desk when I went it was a long line outside with two people working the front desk there should be a line for people that is renting a car and for those that already rented and paid online instead of having to wait even though I paid online already other then that everything went smoothReviewed 19 Aug 2020

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2.0

Cons:The representative name indera was worst n horrible person n she didn’t explain me about the deposit charges n she didn’t explain me any other charges. She was not helpful n she took my time to get my check in done.. very disappointingReviewed 14 Jun 2020

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8.0

Cons:There was only one lady on the counter to serve lots of customer.Reviewed 8 Sep 2020

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4.8

Cons:the service when picking it up very rude and lateReviewed 23 Aug 2020

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10.0

Cons:It was goodReviewed 28 Sep 2020

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2.0

Cons:I reserved a compact car but when I arrived, only trucks were available. I didn't want to drive such a large vehicle so canceled my reservation and paid for a new one from the rental company at the next counter.Reviewed 6 Nov 2020

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• What is the most popular car hire from Payless in New York?

  Luxury (Audi A4 or similar) is the most frequently booked car hire type from Payless in New York.

• How many car hire locations does Payless have in New York?

  Payless has 2 car hire locations in New York. Take a look at our Payless hire location map to find the best car hires near you.

• Does Payless have a car hire location at the airport: John F Kennedy Intl airport (JFK)?

  Yes

• Does Payless offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?

  Yes

• Does Payless have a car hire location at the airport: Newark airport (EWR)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Newark airport (EWR)?

  Yes

• Does Payless have a car hire location at the airport: LaGuardia airport (LGA)?

  Yes

• Does Payless offer shuttle or airport pick-up services from LaGuardia airport (LGA)?

  Yes