Guest reviews
Overall rating
6.6
Good
Based on 2,954 reviews
Cleanliness
6.8
Comfort
6.8
Pickup/dropoff
6.3
Value for money
6.8
Pros
"Car was great and clean."
(in 207 reviews)
"Good value for the money."
(in 94 reviews)
"Great car for the price."
(in 108 reviews)
Cons
"Long wait over 45 minutes."
(in 86 reviews)
"Reserved Car was not available"
(in 116 reviews)
"The customer service aspect was terrible."
(in 209 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
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car available
car was great
car smelled
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great car
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took about five minutes
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9.2
Pros: Staff was excellent
Cons: The Car was a smaller than expected (did not get a Hyundai Elantra) side view mirrors very small.
review from
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8.0
Pros: Easy in and out
Cons: It was all fine.
review from
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2.0
Cons: Horrible customer service, dirty cars and expensive. Don’t even bother to call up the actual location bc no one ever picks up, your calls go straight to call center and most of the time they’re not able to help you with any of your requests or issues. Make your self a favor & don’t rent from them.
review from
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5.2
Pros: Staff was OK, but they seemed way understaffed.
Cons: Car wasn’t completely clean, tire pressure monitor warning light was on when I received the car, with no visibly deflated tire. Process of picking up car was too slow.
review from
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6.0
Pros: Good car
Cons: The pickup and drop off was terrible. First, I was emailed the wrong pickup address. I went there and there was no rental place. I had to call to find out a new one and spend money on a cab to get there. Second, the drop off was chaotic and confusing. I have no idea what I was charged in the end.
review from
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8.4
Pros: The drop-off was very easy, IF you know in advance to return to the Avis lot. The vehicle (a Rogue) was new with low mileage and was comfortable.
Cons: There are no Payless signs until after taking the exit for Rental Returns. Anyone not knowing where to return the car might be confused. Fortunately, I asked about returning the vehicle upon departure from the lot after finishing the forms. Having just 1 agent on-site on Friday morning was horrible.
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8.4
Pros: Yews to both questions
Cons: Nothing
review from
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9.2
Pros: Everything very efficient
Cons: Car tires needed alignment
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6.0
Pros: Staff was helpful - car ended up to be $120 more than advertised when I rented. I rented it being $20/day and it ended up to be $50/day
Cons: The car itself was in bad condition. The transmission needs to be looked at - had hard time getting out of gears, the breaks were bad, the USB port continually didn’t work, same with Bluetooth. The car was in Spanish - wasn’t able to change it back though I followed necessary steps. Please refund
review from
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8.0
Cons: It was impossible to get through on the telephone. Apart from that everything was fine.
review from
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10.0
Pros: Everything awesome staff
review from
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8.4
Good service for the price
Pros: The car was in good condition and the staff was friendly. The pick-up clerk helped me extend the rental with the same price.
Cons: We had to wait for the clerk for pick-up (10-15 minutes). The counter was empty. The car was cleaned on the inside but not the outside. There were no added steps to rent the car.
review from
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8.0
Pros: Easy in and out
Cons: It was all fine.
review from
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8.4
Pros: The drop-off was very easy, IF you know in advance to return to the Avis lot. The vehicle (a Rogue) was new with low mileage and was comfortable.
Cons: There are no Payless signs until after taking the exit for Rental Returns. Anyone not knowing where to return the car might be confused. Fortunately, I asked about returning the vehicle upon departure from the lot after finishing the forms. Having just 1 agent on-site on Friday morning was horrible.
review from
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8.4
Pros: Yews to both questions
Cons: Nothing
review from
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8.0
Cons: It was impossible to get through on the telephone. Apart from that everything was fine.
review from
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8.4
Good service for the price
Pros: The car was in good condition and the staff was friendly. The pick-up clerk helped me extend the rental with the same price.
Cons: We had to wait for the clerk for pick-up (10-15 minutes). The counter was empty. The car was cleaned on the inside but not the outside. There were no added steps to rent the car.
review from
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2.0
Cons: Horrible customer service, dirty cars and expensive. Don’t even bother to call up the actual location bc no one ever picks up, your calls go straight to call center and most of the time they’re not able to help you with any of your requests or issues. Make your self a favor & don’t rent from them.
review from
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5.2
Pros: Staff was OK, but they seemed way understaffed.
Cons: Car wasn’t completely clean, tire pressure monitor warning light was on when I received the car, with no visibly deflated tire. Process of picking up car was too slow.
review from
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6.0
Pros: Good car
Cons: The pickup and drop off was terrible. First, I was emailed the wrong pickup address. I went there and there was no rental place. I had to call to find out a new one and spend money on a cab to get there. Second, the drop off was chaotic and confusing. I have no idea what I was charged in the end.
review from
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6.0
Pros: Staff was helpful - car ended up to be $120 more than advertised when I rented. I rented it being $20/day and it ended up to be $50/day
Cons: The car itself was in bad condition. The transmission needs to be looked at - had hard time getting out of gears, the breaks were bad, the USB port continually didn’t work, same with Bluetooth. The car was in Spanish - wasn’t able to change it back though I followed necessary steps. Please refund
review from
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Where can I find Payless hire cars in New York?
25 Bowery Bay Blvd, Payless car rentals
Address
25 Bowery Bay BlvdPhone
+1 718 446 0824Top tips for hiring a car from Payless in New York
- Economy car hires from Payless in New York are around 15% cheaper than other car types, on average
FAQs about hiring a car from Payless in New York
What is the most popular car hire from Payless in New York?
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Payless in New York.
How many car hire locations does Payless have in New York?
Payless has 2 car hire locations in New York. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: John F Kennedy Intl Airport (JFK)?
Yes
Does Payless offer shuttle or airport pick-up services from John F Kennedy Intl Airport (JFK)?
Yes
Does Payless have a car hire location at the airport: LaGuardia Airport (LGA)?
Yes
Does Payless offer shuttle or airport pick-up services from LaGuardia Airport (LGA)?
Yes
Does Payless have a car hire location at the airport: Stewart Airport (SWF)?
No (according to our data)
Does Payless offer shuttle or airport pick-up services from Stewart Airport (SWF)?
No (according to our data)
