Book Dollar hire cars in Louisville

Reviews for Dollar in Louisville

Recent reviews

Traveller rating

Wonderful

4

Very Good

0

Good

1

Okay

3

Fair

1

Mediocre

0

Poor

13

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rented the carcustomer service

car i reservedget the car

car was clean

6.0

The lady behind the counter was nice but the line was extremely long and I waiting for 40min to pick up my car.Reviewed 5 Jun 2023

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2.0

After a 1 hour drive to the airport for a one way car rental due to full flight I was told they had no car and wouldn't be getting any. There was a waiting list with over 20 people that had reservations for cars that weren't available upon arrival. The worse experience I've had in over 35 years in the airline business dealing with a rental. After calling Dollar the refused ti believe there was a car issue at that location.Reviewed 3 Apr 2023

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2.0

I picked up the car and was immediately disappointed, it had stains everywhere and drove like a golf cart. Probably the worst rental I’ve ever had.Reviewed 22 Dec 2022

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2.0

The counter agent actively lied tome, changed my reservation, and ended up doubling my cost. I have reached out to Dollar repeatedly and every single cist service rep I have spoken to has told me I have to speak with someone else. DO NOT RENT FROM THIS COMPANYReviewed 29 Oct 2022

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10.0

Great ride. Thanks!Reviewed 5 Aug 2022

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6.0

Took exactly an hour to get car @ Louisville airport. Drop off was great though.Reviewed 25 Apr 2022

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2.0

Zero flexibility with booking times and changes. Thrown between 2 companies on support lines both saying the other party needed to help. Would not recommend booking through a 3rd party again.Reviewed 2 Apr 2022

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2.0

Personnel was great. Waited 3.5 hours because there were no cars. Missed our whole first night of the trip for sitting in the airport.Reviewed 12 Jan 2022

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6.0

I could not understand the service lady at the rental car pick up desk & felt deceived about the total cost for the rental. Maybe car rental rates have sky rocketed during the pandemic, but I don’t think I got a good deal through Dollar. The vehicle was clean though, which I appreciated.Reviewed 6 Dec 2021

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4.0

Car was good. Pick up process took nearly a half hour to get through and it was just me. By far the slowest pick up process, and I had pre paid and made a reservation.Reviewed 19 Oct 2021

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1.9

I paid the lowest rate possible by accepting Dollar's vehicle choice. When I went to the Dollar counter in Louisville airport, I was told that I could upgrade for $15. Being in a hurry and not wanting to argue, I accepted the $15 upcharge. Receipt indicated fuel was full, but it had less than 1/4 fuel in tank. I caught it and mentioned it to supervisor before driving. He asked the three guys there if one of them would fill it up. One guy indicated he just lit his cigarette and the other 2 sitting down, looked at each other and neither responded or stood up. The situation was ignored. After several minutes, one of the 4 entered the vehicle and started to take us, then he stopped and went back to the others. After 4-5 minutes of waiting, I walked over to them, asked what was going on, and then they indicated that they couldn't fuel it up with us in the car. Then another manager came up and told them to give us an upgraded vehicle that was ready to go. It was not as new as the initial Impala offered, but a Malibu is a step up. It was fairly clean, but I stopped to clean the side mirrors, windshield and rear window just for my personal choice and safety. One of the tire valve stem caps was missing, the passenger side child lock won't disable, and the low tire pressure warning light came on a few days later, then shut itself off? The tires all looked good. Bottom line, the customer service was extremely poor and to experience all 3 employees unwilling to assist or even get up in front of myself and my daughter was disappointing.Reviewed 3 Oct 2021

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3.9

It took close to an hour of waiting in line to speak with a rental agent. We were sent to a car that was locked and no longer available. The car we ended up with still had trash inside. The man who checked us in was very friendly and the car was comfortable. Overall I was less then impressed with the experience.Reviewed 21 Sep 2021

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• What is the most popular car hire from Dollar in Louisville?

  Full-size (Toyota Camry or similar) is the most frequently booked car hire type from Dollar in Louisville.

• How many car hire locations does Dollar have in Louisville?

  Dollar has 1 hire location in Louisville. Take a look at our Dollar hire location map to find the best car hire near you.

• Does Dollar have a car hire location at the airport: Louisville Intl airport (SDF)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Louisville Intl airport (SDF)?

  Yes