10.0 Excellent5 Aug 2022
Great ride. Thanks!
6.0 Good25 Apr 2022
Took exactly an hour to get car @ Louisville airport. Drop off was great though.
2.0 Mediocre2 Apr 2022
Zero flexibility with booking times and changes. Thrown between 2 companies on support lines both saying the other party needed to help. Would not recommend booking through a 3rd party again.
2.0 Mediocre12 Jan 2022
Personnel was great. Waited 3.5 hours because there were no cars. Missed our whole first night of the trip for sitting in the airport.
6.0 Good6 Dec 2021
I could not understand the service lady at the rental car pick up desk & felt deceived about the total cost for the rental. Maybe car rental rates have sky rocketed during the pandemic, but I don’t think I got a good deal through Dollar. The vehicle was clean though, which I appreciated.
4.0 Okay19 Oct 2021
Car was good. Pick up process took nearly a half hour to get through and it was just me. By far the slowest pick up process, and I had pre paid and made a reservation.
1.9 Horrible3 Oct 2021
I paid the lowest rate possible by accepting Dollar's vehicle choice. When I went to the Dollar counter in Louisville airport, I was told that I could upgrade for $15. Being in a hurry and not wanting to argue, I accepted the $15 upcharge. Receipt indicated fuel was full, but it had less than 1/4 fuel in tank. I caught it and mentioned it to supervisor before driving. He asked the three guys there if one of them would fill it up. One guy indicated he just lit his cigarette and the other 2 sitting down, looked at each other and neither responded or stood up. The situation was ignored. After several minutes, one of the 4 entered the vehicle and started to take us, then he stopped and went back to the others. After 4-5 minutes of waiting, I walked over to them, asked what was going on, and then they indicated that they couldn't fuel it up with us in the car. Then another manager came up and told them to give us an upgraded vehicle that was ready to go. It was not as new as the initial Impala offered, but a Malibu is a step up. It was fairly clean, but I stopped to clean the side mirrors, windshield and rear window just for my personal choice and safety. One of the tire valve stem caps was missing, the passenger side child lock won't disable, and the low tire pressure warning light came on a few days later, then shut itself off? The tires all looked good. Bottom line, the customer service was extremely poor and to experience all 3 employees unwilling to assist or even get up in front of myself and my daughter was disappointing.
3.9 Mediocre21 Sep 2021
It took close to an hour of waiting in line to speak with a rental agent. We were sent to a car that was locked and no longer available. The car we ended up with still had trash inside. The man who checked us in was very friendly and the car was comfortable. Overall I was less then impressed with the experience.
3.9 Mediocre20 Sep 2021
Despite making an advance reservation paying in full, we waited in a long pick up lime just to be told "we don't have any cars available." My options were to upgrade to an SUV for an additional charge or be put on a "wait list" for an unpredictable amount of time. I upgraded... from an expected VW Jetta... to a Chevrolet Trx. I'm not sure that's much of an upgrade and can hardly be called an SUV. Icing on the cake was finding a pending charge ony credit card for $291.00, when my total due was only $90.69. I had to wait on hold an hour so customer service could tell me that was a security deposit that would be returned. Why wouldn't they disclose that up front or somewhere in the paperwork? Overall, we got a vehicle and it was clean and functional. Dollar just doesn't score high on customer service, convenience, or ease of use.
1.9 Horrible23 Aug 2021
Booked the car and once I got there I was told I had to wait till the next day to pick up despite the fact I booked reservation for the same day pick up