Car rental companies that offer shuttle or pick-up services from Lexington Blue Grass airport to off-airport locations include Alamo, Avis, Budget, Dollar, Enterprise Rent-A-Car, Hertz, and National.
Pros:Staff very friendly and efficient. New c clean car.
Pros:Everything was simple and easy, staff was helpful when checking in.
Pros:The gentleman that loaned out the car was so friendly and helpful. The car was very clean, in excellent condition.
Cons:I paid deposit online it was supposed to pay the rest when picking up the vehicle. When I went to go pick up and check in for the vehicle it wind up being $20 more than I was told but it still wasn't bad
Pros:The staff was extremely pleasant. The droppoff was was very easy.
8.8 Very Good
Cons:The car was not as clean as I would have liked it to be.
8.0 Very Good
8.0 Very Good
Pros:Nice vehicle; efficient setup, pickup, and return.
Cons:Minor but annoying mechanical issue (ratting noise).
Pros:Friendly, great service and good car.
Pros:Not a single thing! Even though the guy did smile the whole time showing he was a true jerk!
Cons:They stated it was booked thru a third party so they didn't have to honor the reservation. Then told me I could buy a plane ticket and be allowed the rental, so I buy a cheap flight, they again refuse saying I'm trying to defraud them!! I am still waiting on my refund& this has been over a week ago!!!
Pros:got a car
Cons:bastards charged me additional on top of what i had already paid Kayak THEN tried to charge me nearly DOUBLE for their own insurance even though I had purchased insurance from Kayak. Give me a flat price upfront
Pros:very fresh car
Cons:I noticed the rates seem to have gone up?
Pros:Personnel wss great and understanding
Pros:On Oct. 18 the Dollar agent couldn't scan my card. Asked to type in the number, he simply said, we don't do that. We can't rent you the car you reserved. The Enterprise agent six feet away, did scan my card and gave a polite explanation of why none of them could type in my number.
Cons:Dollar could spend the money to train their agents better with regard to common courtesy if not professional decorum.
Pros:The staff in both Lexington and Charlotte were polite aNd professional
Pros:Ease of Pickup and overall handling of the admin. work.
Pros:Great price, nice cars. You can’t beat the deal!
Cons:Car smelled like cigarettes with a burn hole in the passenger seat. Otherwise it was good.
Pros:The staff at pickup was fine
Cons:They did not have the class of car we reserved and only had a mini van or pick up truck. Neither were options I wanted but had no choice.
8.0 Very Good
Pros:Great value and ease of pick up and drop off in the Lexington airport.
Cons:They miss charged our card by quite a bit. They did fix it In a timely manner, within 3 business days. It was slightly stressful until they fixed it but am thankful that they were on top of it.
Pros:Drop off was easy
Cons:Car smelled like smoke, Was not cleaned from prior rental. When I called customer service they were a bit rude.
Pros:Easy drop off process no line
Pros:Quick and efficient staff
Cons:The transmission on the Ford Focus was slipping in first gear and the check engine light was on during my rental period.
Cons:Car smelled like weed. Pathetic
Pros:Easy to get to in the airport
Cons:There car was absolutely disgusting. I have never been in such a filthy rental car. Sounded like it was going to break down on the highway the whole trip
Pros:I liked the whole process. Everything was easy and the vehicle was very clean.
Cons:Nothing, everything was great.
Pros:The vehicle was well equipped. A Ford Fusion with backup camera and bluetooth sound system. The leather seats were very comfortable.
Cons:There were a number of body scratches and I was afraid I would get blamed for them since no one came outside with me when I picked up the car and no one noted the condition of the vehicle. It also wasn't clean, particularly the interior windshield.
Pros:They charged for me an hourly rate ($189) which they finally removed. Then I discovered they charged me for a tank of fuel when it was re turned with a full tank. Still awaiting a reply on the refund. Disappointing .
Cons:This was the most infuriating experience with a car audio system ever. I don't know how anyone who uses a smartphone as an audio source could ever drive this car. When connected with a USB cable, so i could charge my phone, the system kept stopping the audio(podcasts app) and then switching to my music, randomly. I tried to just listen to music but it kept randomly stopping playback, sometimes restarting the song from the beginning, sometimes going to a completely different song, sometimes stopping entirely. I gave up trying to play from my phone and turned off audio in the car completely. while i left the phone plugged into USB to charge, but still, without me touching the phone or audio system, it would randomly open my music and start playing random songs through the audio system. I know my phone is not the problem because my personal car has a USB port integrated with the audio system and it works perfectly with my phone.
Cons:didnt tell me i would have to pay extra if i did nt turn it in before 1039 the time i picked it up charged me 2 extra hrs.
Pros:Everything was easy and convenient
Pros:I always love enterprise to rent cars and always recommend Kayak for airlines . I own a travel agency
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