Guest reviews
Overall rating
7.3
Good
Based on 6,780 reviews
Cleanliness
7.7
Comfort
7.5
Pick-up/Drop-off
6.8
Value for money
7.1
Dollar car rental prices in Chicago
| Economy | $111/day |
| Compact | $79/day |
| Intermediate | $94/day |
| Standard | $107/day |
| Premium | $114/day |
| Convertible | $157/day |
Pros
"Overall a very good experience"
(in 464 reviews)
"ease of returning the car."
(in 4041 reviews)
"Car was clean and attractive."
(in 4674 reviews)
Cons
"Hidden charges, terrible customer service"
(in 331 reviews)
"Didn't get car I reserved."
(in 2431 reviews)
"Long wait to pick up car"
(in 116 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
pick up and drop
great car
car i reserved
car was great
car available
picked up the car
great value
drop the car
great price
great experience
friendly staff
-
4.4
Cons: The wait to pick up the car was HORRIBLE!!!! To make matters worse they had charged me over $98.00 to refill it with gas when I had already filled the car before returning it. The total miles traveled was 82 when the average miles per gallon on a Corolla is approximately 35. That means at best I used probably 2 1/2 gallons. It was only after asking to speak with a manager, completing a survey and providing Dollar with a copy of my gas receipt for $5.00 and 2.519 gallons that they reversed the charges. Even with the receipt I was still charged approximately $14.00 for gas due to purchasing it 32 miles and not 10 miles from drop off. That would mean that I used approximately one gallon of gas with 1.59 gallons of a full tank which was more than when I first picked up the car. I have rented cars for 30 years with sons working for both Enterprise and Budget and not one bad experience. We will NEVER use dollar again!!!
review from
-
2.0
Pros: There was no staff on site when we arrived to pick up our rental car and had to rent from a different company.
Cons: Dollar could have rented us the car we pre paid for. They also could have a number to call for customer service that was staffed with a real person. We could not resolve this issue at the time with anyone at Dollar. There was no one to call as the customer service number was only staffed during limited business hours. I will never again rent from Dollar.
review from
-
8.8
Pros: Staff at the Midway check-out booth on the lot was particularly helpful
Cons: Had to wait quite a while for the car to be ready.
review from
-
10.0
Cons: When making reservation, had impression that offered insurance was from Dollar, not a third party. Was overcharged and now have hassle of fighting with them to get some of my money back.
review from
-
5.2
Cons: Ez pass did not work. Charged more than was quoted
review from
-
9.2
Pros: Yes excellent customer service.
review from
-
9.2
Pros: Very helpful with children
Cons: The rental car center is a bus ride from the airport.
review from
-
8.0
Cons: I could join the rental company rewards members club to avoid the extremely long pick up line
review from
-
2.0
Cons: Took 45 minutes in line to pick-up car after 20 minutes to get there from airport
review from
-
10.0
Pros: Everyone we came in contact with was friendly, helpful and upbeat. I really mean that. It was a happy place. No hard selling of insurance, prepaid gas, etc. All of those things were offered but there was no pressure. I can't say that of other companies I have dealt with along the way.
Cons: Everything went well and I can't think of anything they could've done better.
review from
-
5.6
Cons: We cancelled because the check-in line was out the door.
review from
-
9.2
Pros: Easy pick up/drop off. Nice shuttle drivers.
Cons: Gas tank a little less than full ( realized this when we filled it ourselves for drop off and saw where the gas gauge registered).
review from
-
8.8
Pros: Staff at the Midway check-out booth on the lot was particularly helpful
Cons: Had to wait quite a while for the car to be ready.
review from
-
10.0
Cons: When making reservation, had impression that offered insurance was from Dollar, not a third party. Was overcharged and now have hassle of fighting with them to get some of my money back.
review from
-
9.2
Pros: Yes excellent customer service.
review from
-
9.2
Pros: Very helpful with children
Cons: The rental car center is a bus ride from the airport.
review from
-
10.0
Pros: Everyone we came in contact with was friendly, helpful and upbeat. I really mean that. It was a happy place. No hard selling of insurance, prepaid gas, etc. All of those things were offered but there was no pressure. I can't say that of other companies I have dealt with along the way.
Cons: Everything went well and I can't think of anything they could've done better.
review from
-
9.2
Pros: Easy pick up/drop off. Nice shuttle drivers.
Cons: Gas tank a little less than full ( realized this when we filled it ourselves for drop off and saw where the gas gauge registered).
review from
-
4.4
Cons: The wait to pick up the car was HORRIBLE!!!! To make matters worse they had charged me over $98.00 to refill it with gas when I had already filled the car before returning it. The total miles traveled was 82 when the average miles per gallon on a Corolla is approximately 35. That means at best I used probably 2 1/2 gallons. It was only after asking to speak with a manager, completing a survey and providing Dollar with a copy of my gas receipt for $5.00 and 2.519 gallons that they reversed the charges. Even with the receipt I was still charged approximately $14.00 for gas due to purchasing it 32 miles and not 10 miles from drop off. That would mean that I used approximately one gallon of gas with 1.59 gallons of a full tank which was more than when I first picked up the car. I have rented cars for 30 years with sons working for both Enterprise and Budget and not one bad experience. We will NEVER use dollar again!!!
review from
-
2.0
Pros: There was no staff on site when we arrived to pick up our rental car and had to rent from a different company.
Cons: Dollar could have rented us the car we pre paid for. They also could have a number to call for customer service that was staffed with a real person. We could not resolve this issue at the time with anyone at Dollar. There was no one to call as the customer service number was only staffed during limited business hours. I will never again rent from Dollar.
review from
-
5.2
Cons: Ez pass did not work. Charged more than was quoted
review from
-
2.0
Cons: Took 45 minutes in line to pick-up car after 20 minutes to get there from airport
review from
-
5.6
Cons: We cancelled because the check-in line was out the door.
review from
Other suppliers in Chicago scored
- 7.2/10 Avis car rentals in Chicago
- 8.4/10 National car rentals in Chicago
- 7.1/10 Payless car rentals in Chicago
- 7.4/10 Budget car rentals in Chicago
- 7.1/10 Hertz car rentals in Chicago
- 5.3/10 Airport Van car rentals in Chicago
- 7.1/10 Thrifty car rentals in Chicago
- 8.8/10 Alamo car rentals in Chicago
- 8.3/10 Enterprise car rentals in Chicago
- 6.9/10 Sixt car rentals in Chicago
- 5.9/10 Economy Rent a Car car rentals in Chicago
Where can I find Dollar hire cars in Chicago?
5150 W 55th Street, Dollar car rentals
Address
5150 W 55th StreetHours
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 22:00 |
| Sunday | 06:00 - 23:59 |
Phone
+1 866 434 2226Top tips for renting a car from Dollar in Chicago
- 25% of our users found a car hire from Dollar in Chicago for $85 or less
- Book your car hire from Chicago in Dollar at least 1 day before your trip in order to get a below-average price
- Intermediate car hires from Dollar in Chicago are around 42% cheaper than other car types, on average
FAQs about renting a car from Dollar in Chicago
How much does it cost to hire a car from Dollar in Chicago?
On average a car hire from Dollar in Chicago costs $93 per day.
What is the most popular car hire from Dollar in Chicago?
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Dollar in Chicago.
How many car hire locations does Dollar have in Chicago?
Dollar has 2 car hire locations in Chicago. Take a look at our Dollar hire location map to find the best car hires near you.
Does Dollar have a car hire location at the airport: O'Hare Intl airport (ORD)?
Yes
Does Dollar offer shuttle or airport pick-up services from O'Hare Intl airport (ORD)?
Yes
Does Dollar have a car hire location at the airport: Midway airport (MDW)?
Yes
Does Dollar offer shuttle or airport pick-up services from Midway airport (MDW)?
Yes
Does Dollar have a car hire location at the airport: Greater Rockford airport (RFD)?
No (according to our data)
Does Dollar offer shuttle or airport pick-up services from Greater Rockford airport (RFD)?
No (according to our data)