Pros: The staff communicated with us about the delay
Cons: I didn’t end up renting a car because the wait time was 2.5 hours. I had to go spend 4x as much on a neighboring rental company
Cons: I was charged over $600 for a rental that was booked originally at $268. I was not able to return the car on time due to weather. I kept it an extra 13 hours. Dollar said I had to pay a “weekly rate” for 5 days. In essence, I was charged nearly $350 for an extra day.
Cons: Car availability
Cons: Maybe just a tad cleaner. There were these sticky droplet spots all over the dash and below the vents, but otherwise everything was great and quick.
Pros: The gentleman who helped was very nice
Cons: I was told I got an upgrade... it did not feel like an upgrade... maybe next time I will be given an upgrade
Pros: The staff when I picked up was nice but my car was not ready when I arrived. They forgot about me when he asked me to take a seat and they would call me. 45 minutes later I went to the counter and asked what the problem was. Then they had the car. It was late so it was dark and I could not see the interior of the car very well.
Cons: My car should have been ready when I arrived. I waited 45 minutes I had booked it a week earlier. The next day in the daylight, I could see that the car was not clean. The dash was full of dust and fingerprints. The exterior was not really clean like you expect.
Pros: Clean, nice car. Great value.
Cons: Had to wait 30 minutes for a car to be available.
Pros: Location On airport
Cons: Put windshield wiper fluid in car... I almost had an accident because I had no fluid in car.
Cons: Cars were not is good shape, was in working order but the condition was not great
Cons: My rental broke down. Spent 30 minutes trying to get hold of someone on their emergency number and never did have success through that telephone number
Pros: I didn't like anything.
Cons: I rented from the Dollar location at Midway airport. The Hispanic flamboyant manager on duty was extremely condescending and has a major anger management issue. Even though I PREPAID for the vehicle, I was told they were going to put a $200 hold on my credit (not debit) card. He then went on to say he couldn't override the policy (which I never asked him to) and that all rental car places do this. No they don't. I travel often to different cities all over the US. and only certain car rental places will impose a $200 or $400 (LAX) deposit. This man starts trying to over talk me so I said "I'm not going to argue with you." and left. Then when it's time for me to turn the car in, I'm standing outside waiting for the Hertz agent to close out the reservation for 15 mins while this lady intentionally skips my vehicle and then later admits it. Next thing I know here comes Mr. Flamboyant Manager charging at me and flailing his arms while he yells that I can get my receipt at the Dollar counter, once again not listening to anything I was saying or needing and actually lowered his fask mask to yell at me that he was calling airport security. Fire this loose canon and rethink your rental procedure.
Pros: Absolutely nothing
Cons: I waited at the counter pick up my car from the airport location in Chicago Illinois for 35 minutes not one person showed up to help me I called the helpline their 1 800 number I was hung up on 3 different times and never got anybody on the line to help. I ended up not even renting the vehicle I would not recommend this company I would not recommend this company, how do you have nobody at your airport location, At 10:30 in the morning
On average a car hire from Dollar in Chicago costs $109 per day.
Compact (Ford Focus or similar) is the most frequently booked car hire type from Dollar in Chicago.
Dollar has 2 car hire locations in Chicago. Take a look at our Dollar hire location map to find the best car hires near you.
No (according to our data)
No (according to our data)