Best prices found by KAYAK users in the past 48 hours.
Pros
" and informative"(in 3572 reviews)
" & helpful."(in 3572 reviews)
" and very helpful."(in 3572 reviews)
Cons
"They had no ."(in 4241 reviews)
" inside."(in 4134 reviews)
"The ."(in 4134 reviews)
Reviews for Enterprise Rent-A-Car in Chicago
Overall rating7.6 GoodBased on 196 reviews
Cleanliness
7.9
Comfort
8.0
Overall
7.7
Pick-up/Drop-off
7.5
Value for money
7.3
Recent reviews
Traveller rating
17
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10
Find reviews that mention:
2.0
Cons:Charger 40% more on top of quote due to an additional “surcharge/tax” which I wasn’t told about until the very last minute of getting the car. Lame.Reviewed 14 Jun 2021
review from
2.0
Pros:Drop off was the only positive to this experience. Park the car and go.Cons:Pricing was terrible. The time it took to be able to talk to staff after an 11 hour flight was terrible. Car selection was terrible.Reviewed 16 May 2021
review from
10.0
Pros:Pick up was easy and the person that helped me was considerate. Drop off was easy and the person who received the drop off was fantastic!Reviewed 12 Apr 2021
review from
8.0
Pros:The guy at midway airport was really nice. They were very quick and efficient too.Cons:I did notice that there was a bunch sticky stuff in the back seat when I got to Kentucky. It didn’t come from me as the only thing I put in the backseat was my suitcase, so I’m a little disappointed with the cleanliness of the vehicle. Also the vehicle itself shakes a lot when you get up to 70mph, and overall I wasn’t impressed with the Ford Ecosport.Reviewed 19 Feb 2021
review from
10.0
Pros:good service and new clean roomy carReviewed 9 Jan 2021
review from
2.0
Pros:They treated me very bad they made me wait for 2 hours they were late then changed the book car then wanted to charge me 360 dollars not the amount that was on your application. It was bad I had a child with me and travel bags and the employee refused to use any other type of payment except my credit card which didn’t have that much money I want a compensation for my lost time lost money my agony long wait and missed work day. Unprofessional unacceptable.Cons:Hated all aspects and how they treated me really bad and made me wait two hours although I booked a day before didn’t pick us up and still told us to go get coffee while we wait. It was 45 min and extended to two hours then it was a different car and extraaaaaaaa money not the amount on ur app or even close. 360 dollars for whaaaaat???Reviewed 23 Dec 2020
review from
2.0
Pros:Yes and yes.Cons:The booking process was borderline predatory. Not customer friendly at all. I will not rent a car through Kayak again.Reviewed 4 Dec 2020
review from
10.0
Pros:Easy pickup and drop off - friendly staff - clean and comfortable carReviewed 30 Nov 2020
review from
10.0
Pros:Easy pick up and drop offReviewed 23 Nov 2020
review from
9.6
Pros:Pickup and drop-off was quick and was conducted entirely outdoors.Cons:I wish the supplemental insurance was cheaper. It added a significant amount to the daily cost.Reviewed 11 Nov 2020
review from
6.4
Pros:Drop off was fast and cheaper than expected.Cons:Not making us wait outside in the cold while we wait an hour and a half past our reservation time would have been great.Reviewed 4 Nov 2020
review from
2.0
Cons:They should put that is only credit and that it has to be under the same drivers name the car. It was a totally bad experience since i wasnt able to rent a car at allReviewed 21 Oct 2020