Book Budget hire cars in Chicago

Reviews for Budget in Chicago

Recent reviews

Traveller rating

Wonderful

35

Very Good

11

Good

3

Okay

13

Fair

2

Mediocre

0

Poor

79

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car was cleanpick up and drop

get the carcustomer service

car availablefriendly staff

returned the carnext day

10.0

It was great! The booking, pick up and drop off were quick and easy.Reviewed 12 Sep 2023

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10.0

Drop off in Philly was a bit of a mess, but overall it was a delightful experience.Reviewed 22 Aug 2023

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10.0

Poor pick up experience. They seemed to let the line grow to an unacceptable length deliberately before attending to customers. But the gentleman was friendly when I eventually got there and we got a brand new carReviewed 9 Aug 2023

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2.0

Canceled the reservation: when I showed up there was a line of more than 50 people and only two agents working the counter. Took an uber instead.Reviewed 31 Jul 2023

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2.0

I was charged more than double the cost that was quoted to me when I made the reservation. The only service I added was tolls, which is $20/day, and I had the car less than 24 hours. Now I need to take the time to call Budget and challenge the charges.Reviewed 31 Jul 2023

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4.0

BAD! the booked car (convertible) is not available in Chicago, while I could book it few months before! If I know that before, I have chosen another rental companyReviewed 27 Jul 2023

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2.0

It was a good experience until I arrived at the drop off location and a clear scam by Budget was in the works. I arrived at 3255 W FULLERTON AVE, CHICAGO 60647 to return the car around 12:00-12:30 on the 19th July 2023. I was met by an extremely rude person who miraculously spotted in a nanosecond a tiny barely visible crack which can only be spotted under extreme scrutiny. He proceeded to write a damage report and started harrying me to sign some papers without offering any proper explanations with the added difficulty of him using nonsensical English. He was being extremely difficult to deal with and was brushing off any attempts by me at conversing with him when I showed him my disbelief at the claim he was forcing on me. The car was not damaged while under my possession and I have 6 people including myself who are witnesses and can attest to that. I immediately sensed a scam in the works when the person receiving the car was telling me I'm not the person who gave you the car at the pickup location, and asked whether I signed any papers detailing any damages to the car at the pickup location which I was not asked to do in the first place. I was instructed to pick up the car from the parking lot at location V20 at the rental parking lot in O'hare airport, present my license and rental agreement to the gate personnel who let me pass without any additional papers signed or presented to me. The keys were in the car and when I asked the Budget people in the parking garage whether I needed to verify any issues with anyone they told me to proceed to the gate and there was no need to see anyone. The behavior and narrative that the guy at the drop-off location was demonstrating proves that this is a well rehearsed scam whereby the rental company will try to levy any previous damages in the car and blame it and claim it from unsuspecting renters like myself who returned the car in the same exact condition that I received it in. I refuse to be bullied and will make this case public through all access I have on social media through my family, friends and businesses. I will ensure that this behavior by Budget (and all other companies that operate under the same umbrella) will receive as much negative publicity as it should, as I will do my duty to warn other unsuspecting would-be-renters of the devious ways among many that this company exercises in scamming people. I'm utterly disgusted by the behavior of their employee which only reflects the values or lack thereof which this company supposedly espouses.Reviewed 20 Jul 2023

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6.0

Staff friendly and helpful but needed more staff to moved things along quickerReviewed 18 Jul 2023

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2.0

There was 1 person working and a line snaked around. InexcusableReviewed 17 Jul 2023

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4.0

Staff were extremely polite and accommodating and this is the one redeeming factor. It took about an hour waiting in line to reach the budget counter. Seemed like everything went fine until we reached the garage and found out we were given a Ford Runner with terrible mileage for hundreds of miles of turnpike driving. Representative in the garage tried to help us out and moved us into a Chevy Malibu. Unfortunately the car was dirty (obvious trash left in car), but we were willing to deal since we were already severely delayed. But then we reached the garage gate to checkout and found out from the attendant that one extra feature we asked for; an Ezpass on the rental, was MIA. It was just one issue after another and overall a very bad experience, but again shout out to the staff who were very kind and helpful throughout.Reviewed 12 Jul 2023

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2.0

It takes about three hours to pick up the vehicle, and people at pickup location were so rude to customers.Reviewed 10 Jul 2023

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10.0

Everything was greatReviewed 6 Jul 2023

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• What is the most popular car hire from Budget in Chicago?

  Full-size (Ford Expedition or similar) is the most frequently booked car hire type from Budget in Chicago.

• How many car hire locations does Budget have in Chicago?

  Budget has 10 hire locations in Chicago. Take a look at our Budget hire location map to find the best car hire near you.

• Does Budget have a car hire location at the airport: O'Hare Intl airport (ORD)?

  Yes

• Does Budget offer shuttle or airport pick-up services from O'Hare Intl airport (ORD)?

  Yes

• Does Budget have a car hire location at the airport: Midway airport (MDW)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Midway airport (MDW)?

  Yes

• Does Budget have a car hire location at the airport: Greater Rockford airport (RFD)?

  No (according to our data)

• Does Budget offer shuttle or airport pick-up services from Greater Rockford airport (RFD)?

  Yes