Guest reviews
Overall rating
7.6
Good
Based on 2,401 reviews
Cleanliness
7.5
Comfort
7.6
Pickup/dropoff
6.9
Value for money
6.8
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Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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car was clean
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6.0
Pros: Staff and service was very good.
Cons: I had booked a car Chevy Malibu or similar. They said I could only have a VW Beetle unless I paid additional fee and that they strongly recommended I upgrade given the performance and size of the VW.
review from
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5.2
Cons: Upfront cost was not honored and instead was up charged 3000%
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2.0
Cons: I didn't rent it from you after they raised my quoted price from $115 to like $180 please make sure I am not charged thank you
review from
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6.8
Cons: I reserved this car through CarRentals.com via Kayak. The reservation confirmation explicitly said: "Total amount of your booking USD 68.57" When I checked the car in, the total charge was USD 100.04, that is, $31.47 (45%) more than expected. Apparently the difference was in tax & "facility charge"
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8.8
Pros: Drop off was quick and easy. Cars were easy to find and instructions given were very clear.
Cons: I had reserved an intermediate sized vehicle, but was first suggested an SUV. Don’t try to up-sell in such a sneaky fashion. If I had wanted an SUV, I would have asked for one.
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7.2
Pros: Friendly staff, clean car
Cons: Booked through carbooking.com and they didn’t quote me correctly. Ended up being much more expensive than they said it would be.
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3.2
Pros: Anything good was negated by your customer service!
Cons: Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser
review from
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9.2
Cons: All was good!
review from
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4.0
Pros: Easy drop off and pick up.
Cons: Clean the car Flask full of alcohol in the backseat change left over food spilled drinks on multiple surfaces ketchup and barbecue sauce on doors car also came on with check engine light and reported that fuel was low constantly many issues with car
review from
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2.0
Pros: There was nothing to like
Cons: The rep at the location called an hour before pickup to tell me they had NO INVENTORY!
review from
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2.0
Cons: I searched for cars from O'Hare International. For some reason kayak gave me a location 20 minutes away. And Avis in the airport refused to honor the price I was given and told me I had to go to location 20 minutes away. Poor customer service
review from
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6.0
Doubled my costs
Cons: Advertised as one amount, but on pick-up had to pay an under 25 fee that was more than the daily rental.
review from
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8.8
Pros: Drop off was quick and easy. Cars were easy to find and instructions given were very clear.
Cons: I had reserved an intermediate sized vehicle, but was first suggested an SUV. Don’t try to up-sell in such a sneaky fashion. If I had wanted an SUV, I would have asked for one.
review from
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9.2
Cons: All was good!
review from
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6.8
Cons: I reserved this car through CarRentals.com via Kayak. The reservation confirmation explicitly said: "Total amount of your booking USD 68.57" When I checked the car in, the total charge was USD 100.04, that is, $31.47 (45%) more than expected. Apparently the difference was in tax & "facility charge"
review from
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7.2
Pros: Friendly staff, clean car
Cons: Booked through carbooking.com and they didn’t quote me correctly. Ended up being much more expensive than they said it would be.
review from
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6.0
Pros: Staff and service was very good.
Cons: I had booked a car Chevy Malibu or similar. They said I could only have a VW Beetle unless I paid additional fee and that they strongly recommended I upgrade given the performance and size of the VW.
review from
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5.2
Cons: Upfront cost was not honored and instead was up charged 3000%
review from
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2.0
Cons: I didn't rent it from you after they raised my quoted price from $115 to like $180 please make sure I am not charged thank you
review from
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3.2
Pros: Anything good was negated by your customer service!
Cons: Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser
review from
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4.0
Pros: Easy drop off and pick up.
Cons: Clean the car Flask full of alcohol in the backseat change left over food spilled drinks on multiple surfaces ketchup and barbecue sauce on doors car also came on with check engine light and reported that fuel was low constantly many issues with car
review from
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2.0
Pros: There was nothing to like
Cons: The rep at the location called an hour before pickup to tell me they had NO INVENTORY!
review from
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2.0
Cons: I searched for cars from O'Hare International. For some reason kayak gave me a location 20 minutes away. And Avis in the airport refused to honor the price I was given and told me I had to go to location 20 minutes away. Poor customer service
review from
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6.0
Doubled my costs
Cons: Advertised as one amount, but on pick-up had to pay an under 25 fee that was more than the daily rental.
review from
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Where can I find Avis hire cars in Chicago?
10255 West Zemke Boulevard, Avis car rentals
Address
10255 West Zemke BoulevardPhone
+1 773 825 4600Top tips for hiring a car from Avis in Chicago
- Compact car hires from Avis in Chicago are around 34% cheaper than other car types, on average
FAQs about hiring a car from Avis in Chicago
What is the most popular car hire from Avis in Chicago?
Compact (Ford Focus or similar) is the most frequently booked car hire type from Avis in Chicago.
How many car hire locations does Avis have in Chicago?
Avis has 9 car hire locations in Chicago. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: O'Hare Intl Airport (ORD)?
Yes
Does Avis offer shuttle or airport pick-up services from O'Hare Intl Airport (ORD)?
Yes
Does Avis have a car hire location at the airport: Midway Airport (MDW)?
Yes
Does Avis offer shuttle or airport pick-up services from Midway Airport (MDW)?
Yes
Does Avis have a car hire location at the airport: Greater Rockford Airport (RFD)?
No (according to our data)
Does Avis offer shuttle or airport pick-up services from Greater Rockford Airport (RFD)?
Yes