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2.0
I reserved a full size car and they could only give me a compact, yet they would not adjust the price. It pulled to the right, radio didn't work, had a half tank of gas, and was noisy.Reviewed 24 Sep 2023
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6.0
The pick-up line was nearly 2 hours long. Counter agent was very friendly, but he could have used help that day. We will not return to Avis unless staffing is addressedReviewed 21 Sep 2023
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2.0
Original reservation was canceled with out notification. Called 4 times the morning of and reservations was trying to charge me double what I was originally quoted after mentioning the lot was empty… never Avis, ever again. lady at the counter, “ I had to fight for this car” -gets in and realizes it’s HEAVILY smoked in…Reviewed 16 Sep 2023
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2.0
I only liked the vehicle...that was it. Waiting in line for 2 hours for a rental car was absurd. A second staff member finally came to help with a long waiting line, and after a couple minutes the first staff member left while there was still a long line. Altogether took way too long. On the return, my mileage was entered as if I took possession of the vehicle with 1 mile (not nearly possible consideringthe scuffs I pointed out upon taking possession). I was overcharged for mileage overage even though I drove approximately 120 miles in 3 days. I was charged $1,731.10 when I was quoted $310.79. I had submitted a dispute with Avis, and now after no results have disputed the charge with my credit card.Reviewed 15 Sep 2023
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2.0
It was two hrs from the time I stood in line to the time I actually started a vehicle!Reviewed 12 Jul 2023
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10.0
The staff helping us with pick-up in Chicago at O’Hare was friendly, experienced, and professional. She explained everything thoroughly while making the pick up quick and easy.Reviewed 5 Jul 2023
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10.0
Wonderful! Great customer serviceReviewed 26 Jun 2023
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8.0
The welcome experience was excellent the counter service was 10/10. Unfortunately the drop off was 0/10 completely disorganised and very apathetic team who were more interested in the chat with each other than supporting returning rentersReviewed 23 May 2023
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6.0
Good service at desk. In garage, the only employee present was not enough to service the many customers, he did his best polite and efficient but there ahould have been at least another person. At exit it was fast and easy. I am not complaining bout the person in garage, he was trying his best.Reviewed 27 Apr 2023
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10.0
Drop off someone had to explain process- minimal staff - holiday and like most business just lack of staff. Taken care of and staff was pleasentReviewed 13 Apr 2023
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2.0
I accidentally left my wallet in the car. I have been unable to get in contact with drop off location, it goes straight to VM. I left multiple messages with no one calling back.Reviewed 3 Apr 2023
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10.0
The cost of my rental was ridiculous. The agent was very nice. The car was very clean but uncomfortable seats.Reviewed 28 Mar 2023
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