Guest reviews
Overall rating
7.6
Good
Based on 2,408 reviews
Cleanliness
7.5
Comfort
7.6
Pick-up/Drop-off
6.9
Value for money
6.8
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Great car for slick streets."
(in 2113 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
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Find reviews that mention:
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car was clean
great car
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easy drop
car was great
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2.0
Pros: Nothing.
Cons: We could have been alerted that our pick-up time was the same as the time the office was closed!
review from
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5.2
Cons: extended dropeff tine by 2 hours and cost $50 thought that was extremely high.
review from
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9.6
Pros: pick up and drop off super easy? car was clean, had automatic cruise control when you hit set,had good mileage and was comfortable.
Cons: It took me a long while to figure out how to maximize ac vents so part of the trip I was warm. Next time I'll check it when I get in car and if I have trouble like I did I'll ask for help.
review from
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9.6
Pros: Everything was great, very friendly, pick up and drop off was quick, easy and convenient. This location is great as it's close to LAKE CTA Station.
Cons: They removed the grace period for returning the car, I'm not sure why they did so but it would be better to have a grace period as this location is in downtown and sometimes you might stuck in traffic and not be able to return the car in time
review from
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8.4
Cons: Very, very long wait at check in. Fees, etc raised quoted price by $100+
review from
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6.0
Pros: Staff and service was very good.
Cons: I had booked a car Chevy Malibu or similar. They said I could only have a VW Beetle unless I paid additional fee and that they strongly recommended I upgrade given the performance and size of the VW.
review from
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5.2
Cons: Upfront cost was not honored and instead was up charged 3000%
review from
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2.0
Cons: I didn't rent it from you after they raised my quoted price from $115 to like $180 please make sure I am not charged thank you
review from
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6.8
Cons: I reserved this car through CarRentals.com via Kayak. The reservation confirmation explicitly said: "Total amount of your booking USD 68.57" When I checked the car in, the total charge was USD 100.04, that is, $31.47 (45%) more than expected. Apparently the difference was in tax & "facility charge"
review from
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8.8
Pros: Drop off was quick and easy. Cars were easy to find and instructions given were very clear.
Cons: I had reserved an intermediate sized vehicle, but was first suggested an SUV. Don’t try to up-sell in such a sneaky fashion. If I had wanted an SUV, I would have asked for one.
review from
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7.2
Pros: Friendly staff, clean car
Cons: Booked through carbooking.com and they didn’t quote me correctly. Ended up being much more expensive than they said it would be.
review from
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3.2
Pros: Anything good was negated by your customer service!
Cons: Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser
review from
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9.6
Pros: pick up and drop off super easy? car was clean, had automatic cruise control when you hit set,had good mileage and was comfortable.
Cons: It took me a long while to figure out how to maximize ac vents so part of the trip I was warm. Next time I'll check it when I get in car and if I have trouble like I did I'll ask for help.
review from
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9.6
Pros: Everything was great, very friendly, pick up and drop off was quick, easy and convenient. This location is great as it's close to LAKE CTA Station.
Cons: They removed the grace period for returning the car, I'm not sure why they did so but it would be better to have a grace period as this location is in downtown and sometimes you might stuck in traffic and not be able to return the car in time
review from
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8.8
Pros: Drop off was quick and easy. Cars were easy to find and instructions given were very clear.
Cons: I had reserved an intermediate sized vehicle, but was first suggested an SUV. Don’t try to up-sell in such a sneaky fashion. If I had wanted an SUV, I would have asked for one.
review from
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8.4
Cons: Very, very long wait at check in. Fees, etc raised quoted price by $100+
review from
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6.8
Cons: I reserved this car through CarRentals.com via Kayak. The reservation confirmation explicitly said: "Total amount of your booking USD 68.57" When I checked the car in, the total charge was USD 100.04, that is, $31.47 (45%) more than expected. Apparently the difference was in tax & "facility charge"
review from
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7.2
Pros: Friendly staff, clean car
Cons: Booked through carbooking.com and they didn’t quote me correctly. Ended up being much more expensive than they said it would be.
review from
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2.0
Pros: Nothing.
Cons: We could have been alerted that our pick-up time was the same as the time the office was closed!
review from
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5.2
Cons: extended dropeff tine by 2 hours and cost $50 thought that was extremely high.
review from
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6.0
Pros: Staff and service was very good.
Cons: I had booked a car Chevy Malibu or similar. They said I could only have a VW Beetle unless I paid additional fee and that they strongly recommended I upgrade given the performance and size of the VW.
review from
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5.2
Cons: Upfront cost was not honored and instead was up charged 3000%
review from
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2.0
Cons: I didn't rent it from you after they raised my quoted price from $115 to like $180 please make sure I am not charged thank you
review from
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3.2
Pros: Anything good was negated by your customer service!
Cons: Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser
review from
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Where can I find Avis hire cars in Chicago?
10255 West Zemke Boulevard, Avis car rentals
Address
10255 West Zemke BoulevardPhone
+1 773 825 4600Top tips for hiring a car from Avis in Chicago
- Premium car hires from Avis in Chicago are around 66% cheaper than other car types, on average
FAQs about hiring a car from Avis in Chicago
What is the most popular car hire from Avis in Chicago?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Avis in Chicago.
How many car hire locations does Avis have in Chicago?
Avis has 9 car hire locations in Chicago. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: O'Hare Intl Airport (ORD)?
Yes
Does Avis offer shuttle or airport pick-up services from O'Hare Intl Airport (ORD)?
Yes
Does Avis have a car hire location at the airport: Midway Airport (MDW)?
Yes
Does Avis offer shuttle or airport pick-up services from Midway Airport (MDW)?
Yes
Does Avis have a car hire location at the airport: Greater Rockford Airport (RFD)?
No (according to our data)
Does Avis offer shuttle or airport pick-up services from Greater Rockford Airport (RFD)?
Yes