Cons: National didn't have my SUV available nor would they rent a car to me since I was local and not a distant traveler and booked on the same day. Why did they give the option on the website that a car was available? Wasted my time on Christmas day.
Pros: The staff was happy to see and serve me. Good customer service.
Cons: Even though I called ahead, there were no full-sized trucks on the lot when I arrived. They had to get one from some auxiliary lot and drive it in for me. The truck they grabbed had not been properly cleaned - filthy steering wheels and side windows so dirty that I could not see the side mirrors. National made up for this by giving me a free day of rent (refund), and a deep apology from the management. So I will try them again next time.
Pros: Staff was great, car selection was great (plus free upgrade). Drop off was very easy
Cons: The pick up location garage is a little tight to navigate getting out
Pros: Exceptional Experience.
Pros: Friendly staff...
Cons: Cup holders and little cubby wasnt clean. Stick with spilled something.
Cons: I was very pleased
Cons: Way too much confusion trying to locate a car in the class I had reserved (luxury). 5 different people asked if we needed help (we did) but none delivered. After much delay, we got a car that was just cleaned and we’re on our way. Not a very good showing.
Pros: GMC Arcadia has a very nice smooth ride and customer service was professional.
only 6 cars in the emerald isle
Pros: We arrived just before 1 am at O'Hare. there was no wait time for pick-up. we chose a Nissan from the 6 cars available... it was in good mechanical working condition.
Cons: The driver was informative but his attitude was lacking ~ my best description would be he was either tired or needed a vacation.. didn't help with suite cases, etc. when we walked up to the bus, he didn't even look at us. My husband is hard of hearing & didn't hear the back door on the bus open. Thankfully I heard it & realized he wanted us to enter through that door rather than at the front door of the bus. Apparently, the attendant had washed the car with the back window down a bit and the back seat was wet. also the car was not vacuumed thoroughly.
Pros: O'hare..no wait for pick-up at terminal 1; it does take a bit of a drive to get to the car rental area but the driver was friendly and the van was relatively warm. pick-up was no problem.
Cons: O'hare needs to step up their game if they want to match the service provided at Midway!
Pros: Every step of the process was flawless
Pros: Great customer service..
Compact (Ford Focus or similar) is the most frequently booked car hire type from National in Chicago.
National has 3 car hire locations in Chicago. Take a look at our National hire location map to find the best car hires near you.
No (according to our data)