Cons: I got no email which she said she would send me. Other than that I had a excellent experience.
Pros: the pick-up and drop-off process was decent.
Cons: Somehow i received an email from budget to pick up my car in Ohare. i live in lincohn park, which was the reason i picked a car rental location in downtown. i thought the company switch on me, so i actually went Ohare, and Hertz was all booked, and i had to take another taxi to pick up the car in downtown.
Pros: Drop-off was moderately easy. That was about the only positive.
Cons: I was not informed until I arrived that debit card payments require two forms of photo identification and I was forced to return all the way home and back (over an hour) to get a passport. I also encountered other issues when picking up my car and found that I was charged over $75 more than the estimated cost upon returning it.
Cons: The readiness of the vehicle and better cleaned
Pros: Hertz staff were helpful in moving the reservation to a location that was actually open
Cons: Kayak needs to update the list of which Hertz locations are actually open. The location you allowed me to book and confirmed for pickup at 5050 N. Lincoln Ave has been closed due to Covid. I only found this out when I arrived to pick up the car and had to take transit an hour away to the Belmont location.
Pros: Absolutely horrible customer service from Kayak
Cons: Shitty website and customer service through Kayak. Never booking with them again.
Pros: Car was clean
Cons: Trouble with drop off. The location was closed at 8am on a Monday, when we were supposed to drop off the car. On Google, it states they open at 8am. I went to drop off the car, called the place many times (no answer) and the gentleman working in the parking garage said they are closed. But I couldn't stick around all day waiting, since I had to go to work. So now I've had to keep the car for an extra day. They better not charge me!
Pros: easy access to the car
Cons: more spots to park the car. I wasn't 100% sure where I should leave the car since all the Hertz spots were full
Pros: Staff who checked me in was great and very nice considering it was a 3 hour wait outside in a line to get in. More below...
Cons: I waited from Noon (my reservation pickup time) until 345pm to get into my rental car. Ridiculous line due to hertz understaffing this location on a clearly very busy holiday weekend. The woman who helped me was a saint and honestly made the whole thing bearable but the wait was completely unacceptable, even during COVID times.
Cons: Worst rental experience for me. Right after leaving the parking I found there is 6 extra miles on the car and fuel was not full. Someone drove it before. In addition to what I payed to Kayak, Hertz hold same amount on my credit-card. After returning it, they hold money for two times again on my credit card without providing any reason. I called costumer service and stay on the line for half an hour and no response. I have to go the rental location to find out what is going on! It was the last time I rent from Hertz.
Pros: Nothing. They didn’t have a car
Cons: Would have been better if they had the car we reserved. Or any car for that matter
Pros: Car fit 7, and took us safely out of town and back (about 500 miles)
Cons: The rental location's staff was rude and overcharged for insurance I already purchased without telling me. They also held $200 on my card which was not disclosed on this website. Their hours was 8am to 4pm and they where closed Monday (for labor day), didn't have a dropbox and excepted me to return the car the next day when I wouldn't be avialable (and I heard them give another person to option to return the car somewhere else without asking). I ended up returning the car to the airport location 5mins away after call Hertz directly. Also, the car smelled like someone had been smoking in it for days.
On average a car hire from Hertz in Chicago costs $81 per day.
Compact (Ford Focus or similar) is the most frequently booked car hire type from Hertz in Chicago.
Hertz has 15 car hire locations in Chicago. Take a look at our Hertz hire location map to find the best car hires near you.
No (according to our data)