Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
10.0
Pros: Fantastic experience. Great customer service. Emetald Isle had a convertible, but the key was locked inside. We loaded into another sedan, that was ok. Before we left the lot, one of the employees drove up in another convertible. Outstanding service. Also, they found my wallet. Returned complete.
review from
-
2.0
Pros: Nothing
Cons: They would’nt rent a car to me because I was a local. they wanted a large deposit with a credit card and inferred that the reason why is that locals would steal a car. I had to spend over $50 on lyft too and would of been more if a friend didn’t help out. I just wished Kayak would of posted a disclaimer about rentals at the airport....
review from
-
10.0
Work out great
Pros: Cheaper than Amtrak
review from
-
10.0
Pros: The staff is great. The car I rented was excellent
review from
-
4.0
Cons: Stripped van. Seats uncomfortable. No back up camera. I am elite status yet I was offeredno choice and directed to a specific van parked in back saying it was "reserved" for me. It was so lacking amenities I thought I was driving a van from the 90s. I expected much more!
review from
-
10.0
Exactly what I ordered.
Pros: I think I got lucky. I arrived and my full size pickup was waiting for me ready to go. There were a lot of people waiting in line for vehicles as they were getting them cleaned up form the previous user. I had a great experience.
review from
-
6.4
Pros: The car got good gas mileage
Cons: When we went to pick up the car there was only one person working. It literally took an hour to get to the window and we were the 4th person in line. The person at the window insisted that we should buy the car insurance, we explained that we have Triple A and that it covers car rentals. He said because it was a 50k/60k car that our insurance would not cover it. Not sure what year the auto was but from the outside it looked pretty used up and probably not even worth half that anymore.
review from
-
9.6
Very good car rental experience
Pros: We were served immediately upon arriving at the National desk. Paper work was quick and there was no attempt to up-sell us and only a polite (and appreciated) inquiry as to whether we wanted to purchase insurance (which we did not). Within 5 min we were directed to the area to select our car out of approx. 15 choices. Keys were in the car and we quickly made up our minds and were on our way within 2 min. Very quick and convenient service!
Cons: Our only mini-gripe was that the car was not very well cleaned. There was a cheeto in the middle console and the windscreen was dirty inside and out and mirrors were pretty filthy.
review from
-
2.0
Never even got to use them
Pros: Did not experience getting to take a car to them due to the issue of them not stating that I needed a credit card when all I had was a debit card the day of leaving.
Cons: Not being able to take the car to them because of them not stating that I needed a credit card when I only had a debit card the day of leaving.
review from
-
9.6
Nice new car.
Pros: Leather seats, upgraded package.
Cons: All good but just a bit pricey. Usually I use another company, but glad to have tried National.
review from
-
10.0
Pros: Fantastic experience. Great customer service. Emetald Isle had a convertible, but the key was locked inside. We loaded into another sedan, that was ok. Before we left the lot, one of the employees drove up in another convertible. Outstanding service. Also, they found my wallet. Returned complete.
review from
-
10.0
Work out great
Pros: Cheaper than Amtrak
review from
-
10.0
Pros: The staff is great. The car I rented was excellent
review from
-
10.0
Exactly what I ordered.
Pros: I think I got lucky. I arrived and my full size pickup was waiting for me ready to go. There were a lot of people waiting in line for vehicles as they were getting them cleaned up form the previous user. I had a great experience.
review from
-
9.6
Very good car rental experience
Pros: We were served immediately upon arriving at the National desk. Paper work was quick and there was no attempt to up-sell us and only a polite (and appreciated) inquiry as to whether we wanted to purchase insurance (which we did not). Within 5 min we were directed to the area to select our car out of approx. 15 choices. Keys were in the car and we quickly made up our minds and were on our way within 2 min. Very quick and convenient service!
Cons: Our only mini-gripe was that the car was not very well cleaned. There was a cheeto in the middle console and the windscreen was dirty inside and out and mirrors were pretty filthy.
review from
-
9.6
Nice new car.
Pros: Leather seats, upgraded package.
Cons: All good but just a bit pricey. Usually I use another company, but glad to have tried National.
review from
-
2.0
Pros: Nothing
Cons: They would’nt rent a car to me because I was a local. they wanted a large deposit with a credit card and inferred that the reason why is that locals would steal a car. I had to spend over $50 on lyft too and would of been more if a friend didn’t help out. I just wished Kayak would of posted a disclaimer about rentals at the airport....
review from
-
4.0
Cons: Stripped van. Seats uncomfortable. No back up camera. I am elite status yet I was offeredno choice and directed to a specific van parked in back saying it was "reserved" for me. It was so lacking amenities I thought I was driving a van from the 90s. I expected much more!
review from
-
6.4
Pros: The car got good gas mileage
Cons: When we went to pick up the car there was only one person working. It literally took an hour to get to the window and we were the 4th person in line. The person at the window insisted that we should buy the car insurance, we explained that we have Triple A and that it covers car rentals. He said because it was a 50k/60k car that our insurance would not cover it. Not sure what year the auto was but from the outside it looked pretty used up and probably not even worth half that anymore.
review from
-
2.0
Never even got to use them
Pros: Did not experience getting to take a car to them due to the issue of them not stating that I needed a credit card when all I had was a debit card the day of leaving.
Cons: Not being able to take the car to them because of them not stating that I needed a credit card when I only had a debit card the day of leaving.
review from
