Sacramento Car Hire

1 location in Sacramento

╳

National reviews

Car hire locations

National

Locations in Sacramento

6327 Aviation Dr

+1 833 823 5642

All National reviews

National reviews in Sacramento

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

credit card

pick up and drop

car was clean

car available

great car

great service

car was great

great experience

friendly staff

car insurance

great price

drop off the car

10.0

Pros: Fantastic experience. Great customer service. Emetald Isle had a convertible, but the key was locked inside. We loaded into another sedan, that was ok. Before we left the lot, one of the employees drove up in another convertible. Outstanding service. Also, they found my wallet. Returned complete.

Reviewed Mar 2019

review from
2.0

Pros: Nothing

Cons: They would’nt rent a car to me because I was a local. they wanted a large deposit with a credit card and inferred that the reason why is that locals would steal a car. I had to spend over $50 on lyft too and would of been more if a friend didn’t help out. I just wished Kayak would of posted a disclaimer about rentals at the airport....

Reviewed Dec 2018

review from
10.0

Work out great

Pros: Cheaper than Amtrak

Reviewed Dec 2017

review from
10.0

Pros: The staff is great. The car I rented was excellent

Reviewed Jan 2017

review from
4.0

Cons: Stripped van. Seats uncomfortable. No back up camera. I am elite status yet I was offeredno choice and directed to a specific van parked in back saying it was "reserved" for me. It was so lacking amenities I thought I was driving a van from the 90s. I expected much more!

Reviewed Oct 2016

review from
10.0

Exactly what I ordered.

Pros: I think I got lucky. I arrived and my full size pickup was waiting for me ready to go. There were a lot of people waiting in line for vehicles as they were getting them cleaned up form the previous user. I had a great experience.

Reviewed Aug 2016

review from
6.4

Pros: The car got good gas mileage

Cons: When we went to pick up the car there was only one person working. It literally took an hour to get to the window and we were the 4th person in line. The person at the window insisted that we should buy the car insurance, we explained that we have Triple A and that it covers car rentals. He said because it was a 50k/60k car that our insurance would not cover it. Not sure what year the auto was but from the outside it looked pretty used up and probably not even worth half that anymore.

Reviewed Aug 2016

review from
9.6

Very good car rental experience

Pros: We were served immediately upon arriving at the National desk. Paper work was quick and there was no attempt to up-sell us and only a polite (and appreciated) inquiry as to whether we wanted to purchase insurance (which we did not). Within 5 min we were directed to the area to select our car out of approx. 15 choices. Keys were in the car and we quickly made up our minds and were on our way within 2 min. Very quick and convenient service!

Cons: Our only mini-gripe was that the car was not very well cleaned. There was a cheeto in the middle console and the windscreen was dirty inside and out and mirrors were pretty filthy.

Reviewed Aug 2016

review from
2.0

Never even got to use them

Pros: Did not experience getting to take a car to them due to the issue of them not stating that I needed a credit card when all I had was a debit card the day of leaving.

Cons: Not being able to take the car to them because of them not stating that I needed a credit card when I only had a debit card the day of leaving.

Reviewed Apr 2016

review from
9.6

Nice new car.

Pros: Leather seats, upgraded package.

Cons: All good but just a bit pricey. Usually I use another company, but glad to have tried National.

Reviewed Oct 2015

review from

10.0

Pros: Fantastic experience. Great customer service. Emetald Isle had a convertible, but the key was locked inside. We loaded into another sedan, that was ok. Before we left the lot, one of the employees drove up in another convertible. Outstanding service. Also, they found my wallet. Returned complete.

Reviewed Mar 2019

review from
10.0

Work out great

Pros: Cheaper than Amtrak

Reviewed Dec 2017

review from
10.0

Pros: The staff is great. The car I rented was excellent

Reviewed Jan 2017

review from
10.0

Exactly what I ordered.

Pros: I think I got lucky. I arrived and my full size pickup was waiting for me ready to go. There were a lot of people waiting in line for vehicles as they were getting them cleaned up form the previous user. I had a great experience.

Reviewed Aug 2016

review from
9.6

Very good car rental experience

Pros: We were served immediately upon arriving at the National desk. Paper work was quick and there was no attempt to up-sell us and only a polite (and appreciated) inquiry as to whether we wanted to purchase insurance (which we did not). Within 5 min we were directed to the area to select our car out of approx. 15 choices. Keys were in the car and we quickly made up our minds and were on our way within 2 min. Very quick and convenient service!

Cons: Our only mini-gripe was that the car was not very well cleaned. There was a cheeto in the middle console and the windscreen was dirty inside and out and mirrors were pretty filthy.

Reviewed Aug 2016

review from
9.6

Nice new car.

Pros: Leather seats, upgraded package.

Cons: All good but just a bit pricey. Usually I use another company, but glad to have tried National.

Reviewed Oct 2015

review from

2.0

Pros: Nothing

Cons: They would’nt rent a car to me because I was a local. they wanted a large deposit with a credit card and inferred that the reason why is that locals would steal a car. I had to spend over $50 on lyft too and would of been more if a friend didn’t help out. I just wished Kayak would of posted a disclaimer about rentals at the airport....

Reviewed Dec 2018

review from
4.0

Cons: Stripped van. Seats uncomfortable. No back up camera. I am elite status yet I was offeredno choice and directed to a specific van parked in back saying it was "reserved" for me. It was so lacking amenities I thought I was driving a van from the 90s. I expected much more!

Reviewed Oct 2016

review from
6.4

Pros: The car got good gas mileage

Cons: When we went to pick up the car there was only one person working. It literally took an hour to get to the window and we were the 4th person in line. The person at the window insisted that we should buy the car insurance, we explained that we have Triple A and that it covers car rentals. He said because it was a 50k/60k car that our insurance would not cover it. Not sure what year the auto was but from the outside it looked pretty used up and probably not even worth half that anymore.

Reviewed Aug 2016

review from
2.0

Never even got to use them

Pros: Did not experience getting to take a car to them due to the issue of them not stating that I needed a credit card when all I had was a debit card the day of leaving.

Cons: Not being able to take the car to them because of them not stating that I needed a credit card when I only had a debit card the day of leaving.

Reviewed Apr 2016

review from

Rated no. 2

E-Z Rent-A-Car

6.5 Good (987 reviews)

1 location in Sacramento

╳

E-Z Rent-A-Car reviews

Car hire locations

E-Z Rent-A-Car

Locations in Sacramento

6327 Aviation Dr

+1 916 924 5918

All E-Z Rent-A-Car reviews

E-Z Rent-A-Car reviews in Sacramento

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

car was clean

credit card

pick up and drop

long wait

car available

returned the car

use this company

car was great

great car

waited over an hour

long line

poor customer

great service

2.0

Pros: Drop off staff helpful and friendly.

Cons: Staff picking up not helpful... NOT IN TERMINAL, false information. Gave me a car full of hail damage, dirty, tried to get me to upgrade and lied about outside gas prices trying to get me to prepurchase gas. Terrible experience

Reviewed Sep 2019

review from
7.2

Cons: Car smelled strongly of dank buds. We needed to use the spare tire, and it was almost flat.

Reviewed Aug 2019

review from
6.0

Missing keys

Pros: Car choice

Cons: Waiting for them to find keys to cars. Big storm that day was the reason, they said.

Reviewed Jan 2019

review from
10.0

Great rental company!

Pros: Rented a hybrid - beautiful car! Economical rental, excellent service from all people working there from counter to lot!

Reviewed Dec 2018

review from
10.0

Pros: We picked up the car early on a Friday afternoon. There was no line, and our rental car experience was what I'd expect from any rental car place, for about half the price.

Reviewed Sep 2018

review from
10.0

Easy

Pros: All was easy and streamline with this car rental. No complaints.

Reviewed Aug 2018

review from
9.6

Pros: The car was a brand new Chevy Cruze, which I had never driven before but found very comfortable. Pickup/dropoff at the airport was fast and easy.

Cons: There was no washer fluid in the windshield washer reservoir, which was frustrating when we needed it on the highway.

Reviewed Aug 2018

review from
10.0

Great value!

Pros: I liked that the car we got was such a great deal with so many amazing features!

Cons: The car made a strange humming sound that we constant. For a brand new car, it seemed weird, but it wasn't a deal breaker.

Reviewed Jul 2018

review from
8.8

Pros: The person behind the counter was very helpful. The vehicle itself was excellent.

Cons: Returning the vehicle was difficult. I had an early flight so there was no one at the counter or the booth outside. There was no clear signage for which line to park the vehicle. I had to ask an attendant working for another rental agency where to park. Then the instructions for where to leave the keys was nonexistent. There weren't any envelopes to put the keys in to put it into the drop slot. I waited at the counter until someone came in. I handed the worker the keys and told him they needed a clearer instructions on how to drop the vehicle off.

Reviewed May 2018

review from
10.0

Great car at great price!

Pros: The counter clerk was nice and renting the car was easy. The car itself was spacious and had good features. The return process was super easy and took about 30 seconds.

Cons: Nothing

Reviewed Feb 2018

review from
6.0

Car smell

Cons: Car smelled like someone had been smoking. Very disappointed since we hate smoking.

Reviewed Jan 2018

review from
2.0

Fiasco!

Pros: Nothing

Cons: Tried to overcharge me for insurance. The car was filthy. The seats were grease stained and the bumper was held on with tape. At freeway speed it shook so bad it was unsafe! I was in a hurry to get to a business meeting or I would have walked out. Never again!

Reviewed Jan 2018

review from

10.0

Great rental company!

Pros: Rented a hybrid - beautiful car! Economical rental, excellent service from all people working there from counter to lot!

Reviewed Dec 2018

review from
10.0

Pros: We picked up the car early on a Friday afternoon. There was no line, and our rental car experience was what I'd expect from any rental car place, for about half the price.

Reviewed Sep 2018

review from
10.0

Easy

Pros: All was easy and streamline with this car rental. No complaints.

Reviewed Aug 2018

review from
9.6

Pros: The car was a brand new Chevy Cruze, which I had never driven before but found very comfortable. Pickup/dropoff at the airport was fast and easy.

Cons: There was no washer fluid in the windshield washer reservoir, which was frustrating when we needed it on the highway.

Reviewed Aug 2018

review from
10.0

Great value!

Pros: I liked that the car we got was such a great deal with so many amazing features!

Cons: The car made a strange humming sound that we constant. For a brand new car, it seemed weird, but it wasn't a deal breaker.

Reviewed Jul 2018

review from
8.8

Pros: The person behind the counter was very helpful. The vehicle itself was excellent.

Cons: Returning the vehicle was difficult. I had an early flight so there was no one at the counter or the booth outside. There was no clear signage for which line to park the vehicle. I had to ask an attendant working for another rental agency where to park. Then the instructions for where to leave the keys was nonexistent. There weren't any envelopes to put the keys in to put it into the drop slot. I waited at the counter until someone came in. I handed the worker the keys and told him they needed a clearer instructions on how to drop the vehicle off.

Reviewed May 2018

review from
10.0

Great car at great price!

Pros: The counter clerk was nice and renting the car was easy. The car itself was spacious and had good features. The return process was super easy and took about 30 seconds.

Cons: Nothing

Reviewed Feb 2018

review from

7.2

Cons: Car smelled strongly of dank buds. We needed to use the spare tire, and it was almost flat.

Reviewed Aug 2019

review from

2.0

Pros: Drop off staff helpful and friendly.

Cons: Staff picking up not helpful... NOT IN TERMINAL, false information. Gave me a car full of hail damage, dirty, tried to get me to upgrade and lied about outside gas prices trying to get me to prepurchase gas. Terrible experience

Reviewed Sep 2019

review from
6.0

Missing keys

Pros: Car choice

Cons: Waiting for them to find keys to cars. Big storm that day was the reason, they said.

Reviewed Jan 2019

review from
6.0

Car smell

Cons: Car smelled like someone had been smoking. Very disappointed since we hate smoking.

Reviewed Jan 2018

review from
2.0

Fiasco!

Pros: Nothing

Cons: Tried to overcharge me for insurance. The car was filthy. The seats were grease stained and the bumper was held on with tape. At freeway speed it shook so bad it was unsafe! I was in a hurry to get to a business meeting or I would have walked out. Never again!

Reviewed Jan 2018

review from

Rated no. 3

Hertz

6.5 Good (238 reviews)

5 locations in Sacramento

╳

Hertz reviews

Car hire locations

Hertz

Locations in Sacramento

1025 16th Street

+1 916 448 2228

2125 Fulton Avenue Ste 160

+1 916 979 9002

5015 Madison Avenue

+1 916 338 1162

6327 Aviation Drive

+1 916 920 6400

6455 Franklin Blvd.

+1 916 391 1393

Overall

6.2
Cleanliness

7.0
Comfort

6.9
Pick-up/Drop-off

5.9
Value for money

6.4

Recent reviews

9.6 Excellent

1 Dec 2016

Pros: The staff were exceptionally friendly and helpful - Marcus gave us a great deal on the rental.

Cons: The first vehicle we received had bald tires (not easily detectable due to ample fiberglass panels) - had to go well out of our way to conduct the exchange. The idea that this business had no telephone service for 2+ weeks baffles us and also added a healthy layer of challenge to our entire transaction.

6.4 Good

17 Jun 2017

Location Snafu

Pros: Overall, I like Hertz and consider them to be a reliable, trustworthy, professional, customer-service friendly company. This is why I was so surprised by this situation.

Cons: I was very disappointed that somehow the location got changed from my first click of Sacramento Airport, to Sacramento Downtown. I blame this initially on KAYAK, because I am quite sure I initially clicked on the airport location- but also remember the forms as being ambiguous and quick. But I was also very surprised at how little Hertz was willing to do to help me with this. No one at either the airport or the downtown location had authorization to assist me with this (local mgrs should be given this authority). When I called the 800 number, they were willing to help- for an additional $307!!!! With no guarantee that current reservation would definitely be cancelled and refunded. Help? NO HELP!! Eventually we called a taxi and made our way downtown. A waste of 2 hours of time and $15. Interestingly, when I got there, the local manager there was very helpful. He was able to change the return to the airport location for only $15. Now why couldn't the airport location do that for the pick up in the first place!

10.0 Excellent

2 Apr 2018

Customer Service

Pros: Fast, friendly & helpful service. I was greeted upon entering the building by all customer service reps. I really appreciated the thorough inspection of the vehicle for damage before it was released to me and was offered the pictures that were taken. I have rented from other companies and you are my number one choice. Thanks so much!!!

Cons: NA

8.8 Excellent

22 Apr 2018

Pros: I received good service which is important, very good value checkout counter was fast and easy for me anyway, The agent was very friendly and answered my questions honestly

Cons: There really was not much that I could say I didn't like . Next time I will probably get an upgrade. I rented a intermediate, it was fine but will most likely upgrade next time out

10.0 Excellent

11 Jul 2018

Great mileage for a long road trip!

Pros: Good fuel economy, pretty comfortable, lots of trunk space, good cruise.

Cons: Not a lot of power.

9.6 Excellent

31 Aug 2018

Pros: Very close to my Hotel. Very nice crew working at the location. No hard sell just service.

2.0 Mediocre

8 Sep 2018

Pros: I cancelled it. And you haven't sent me a confirmation that it v was cancelled, and you don't seem to realise it was, because you sent me this survey. So you probably need to check your communication ability. I won't use kayak.again.

2.0 Mediocre

10 Sep 2018

Car was for a different location

Cons: The price jumped from 154 to over 600.

2.0 Mediocre

28 Oct 2015

Terrible Experience

Pros: One of the women at the counter was helpful and went"out of her way" according to her colleague to find out why my price sky rocketed (from $79 to $250

Cons: To answer your question...I didn't like a thing.

2.0 Mediocre

25 Jul 2016

Cons: My flight was delayed because of a mechanical issue for over an hour in San Francisco which would have made it extremely hard to get to the store in Sacramento by closing time and there was no local phone number to call them to see if they would wait for me. I called Hertz direct but could not get anybody on the phone that I could understand (very poor broken English) so I ended up renting from the airport Hertz which cost me an extra $300.00. Extremely unhappy!!

Rated no. 4

Payless

6.4 Good (109 reviews)

1 location in Sacramento

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Payless reviews

Car hire locations

Payless

Locations in Sacramento

6420 Mcnair Circle

+1 916 648 8465

Overall

6.2
Cleanliness

6.6
Comfort

6.6
Pick-up/Drop-off

5.7
Value for money

6.6

Recent reviews

8.0 Excellent

7 Mar 2016

Cons: The guy in front of me complained that he had been double-billed, but my bill was apparently what I was quoted. (It hasn't shown up on my card yet.)

2.0 Mediocre

28 Jul 2017

Cons: I elected for the car to be picked up at 11 pm. My flight was delayed and I needed to pick up the car later. I called payless multiple times and no one ever answered. I then had to cancel my reservation because I could not reach them

9.6 Excellent

31 May 2018

Great staff

Pros: Fast service....courteous staff.....good price

Cons: During drop off.....GPS did not get me to the right location.....had to ask for direction for the payless entrance.

9.6 Excellent

28 Jul 2018

More lot employees

Cons: Confusing determining where to park returned car.

7.6 Good

31 Aug 2018

Price was fair, but the service left us wanting.

Pros: Price for overall rental was fair. We got what we paid for and they were amicable when picking up and dropping off.

Cons: The guest service was sub-par. We tried calling their "customer support" number various times and it just rang. It was laughable at best after the 20th failed attempt to get an answer. Their biggest "economy" car could barely fit our little family. The pick up and drop off process was a bit daunting, but survivable. Even spoke to other customers who felt the same way.

6.4 Good

11 Sep 2018

Disappointed

Cons: The car had over 40,000 miles and on the second and third day the car would take itself out of drive and put itself in D1. It did this in parking lots and when I was driving slow. Had to put car in neutral to get back in drive. I was to far away from the airport to change cars.

4.4 Okay

30 May 2019

Pros: Nothing much to like besides the politeness of the person trying to help at counter.

Cons: Only a single attendant on staff when I arrived to pick up the vehicle made for an unnecessarily long wait time and no attendant at all when I returned to turn in the keys. The vehicle was okay, though at least one tire was very worn. Locating / returning the car were also unnecessarily difficult

2.0 Mediocre

11 Oct 2015

Awful, awful experience—greedy, deceitful company

Pros: There was nothing positive about this experience.

Cons: The Payless clerk tried to charge me $100 more than the agreed price by adding to the contract without my approval the prepaid gas option and roadside assistance. I had to argue to get her to remove the gas option, and when I told her I already have roadside assistance through AAA, she told me that Payless cars don't have spare tires so AAA can't help me if I get a flat. When asked why their cars don't have a spare, she explained that no new car comes with a spare. It wasn't until I took her out to the car and showed her the spare tire that she agreed to remove the roadside assistance charge. By then I'd had enough and declined the rental altogether.

5.2 Okay

15 Oct 2015

Pros: Friendly staff

Cons: The office is in a trailer on the airport. It took a while for the car to be returned as the staff was taking their time to process the returns. No bueno

4.0 Okay

26 Nov 2015

Pros: Gas mileage of car.

Cons: Poor customer service, car was dirty, website said rental place was at the airport, it requires a shuttle.

Rated no. 5

Enterprise

7.9 Good (61 reviews)

11 locations in Sacramento

╳

Enterprise reviews

Car hire locations

Enterprise

Locations in Sacramento

1409 16th Street

+1 916 444 7600

2600-b Auburn Blvd

+1 916 481 2400

2630 Broadway

+1 916 330 5185

2700 Arden Way

+1 916 486 9900

4107 Northgate Blvd

+1 916 927 8900

4732 Auburn Blvd

+1 916 349 8100

5941 Power Inn Road

+1 916 381 3300

6327 Aviation Dr

+1 833 823 5639

6327 Franklin Blvd

+1 916 428 1800

6505 Folsom Blvd

+1 916 453 1100

7407 Roseville Rd

+1 916 339 3600

Overall

7.7
Cleanliness

8.1
Comfort

8.1
Pick-up/Drop-off

7.7
Value for money

7.8

Recent reviews

7.6 Good

25 May 2016

Very unorganized company.

Pros: Car was clean and economic.

Cons: The clerk that gave us the car was very rude and tried to sell us a VERY expensive insurance with them. He actually seemed to be interrogating us as in a trial as to who and why we had purchase insurance through Allianz and not them. Stating that he did not even now what company Allianz was, come on! Then he continued to say that if we had an accident they would come after me for sure and so on and on. Also, we had to change drop off location because of a last minute flight change. We called 4 times and each call took us over 20 minutes to go over basics, for example, how much will it cost to drop off in in San Franciscoo instead of Sacramento. Answers went from $50 to $35 depending on the clerk. Last day we called in again and lady said it was $35. When we came into the San Francisco office, they had no clue about this, clerk said he would send a note to Sacramento office and he could not close the contract himself. I was flying out of the country, did not want to leave an open contract with CC info on it. Inmediately I had a bad feeling about this. I was completely right, Sacramento office did not even close my contract days later, I had to call and spend yet again another 30 minutes on the phone only for them to tell me they would charge me $75 as that is the fee and that they did not see any notes that said $35. In the end, the clerk was able to charge me $50, yet again, we were told $35. This type of situations only made us think how unprofessional they are. Bottomline I would never rent again with Enterprise.

4.0 Okay

9 Dec 2015

Not Great, Not Terrible

Pros: Brandon at the counter was pleasant and easy to deal with. Both the drivers were also pleasant

Cons: The driver came 35 minutes early to pick me up. The car reeked of marijuana smoke. When I picked it up I couldn't tell because they had all the windows down, the ventilation blasting and had sprayed heavy air freshener They wanted $50 more to rent the car for a second week Brianna was short with me when I asked about price matching another car rental company. She hung up on me

5.2 Okay

29 Dec 2015

Cons: The car was dirty. the MPG was high.

10.0 Excellent

4 May 2016

Pros: All the staff I encountered on drop off and pick up were super friendly!

5.2 Okay

1 Jun 2016

Great service, but terrible car

Pros: Friendliness and flexibility of staff at SMF

Cons: Jeep Patriot is a horrible car; no power, limited comfort, and completely out dated for a brand new car

4.4 Okay

17 Jul 2016

Bait and Switch

Pros: The car was good.

Cons: Kayak book me for an Enterprise location that was 30 minutes from the Sacramento Airport, even though I entered the airport as my location. Enterprise was able to honor my reservation. NO thanks to Kayak.

10.0 Excellent

27 Dec 2016

Great customer service

Pros: I accidentally made my reservation for a different location that was not at the airport where I was going to pick up my car I reserved. The person in charge took care of me and honored my reserved price at the other location.

4.4 Okay

3 May 2017

Never ENDING NIGHTMARE

Cons: I put in SMF for the Rental, When got there, told it was 2700 Arden Way. Would not honor deal at this Location, Cab would cost $40.00, Best Price they could do was $30.00 More then planned. Still Cheaper then Cab. On Drop Off, Was suppose to be ACV Arcata Airport, but when I got to Airport with my Wife to Drop off, only Hertz and National were there. No Answer at where Car was Rented or nearest Enterprise Office. I got Customer Service at home and was told I could of dropped it off with National, as same company. The Next day when I was dropping it off, was told to park in pay lot and that Enterprise had a DROP BOX for Keys. Nightmare Never Ending!

2.0 Mediocre

15 Aug 2017

location for pickup was not at airport.

Cons: location for pickup was downtown and was closed. Enterprise location at airport would not honor my reservation. had to rebook and did not get the vehicle I wanted. Was traveling with a toddler this was super annoying and inconvenient.

4.0 Okay

28 Nov 2017

Cons: They did not offer pickup so we took a taxi there. Despite having a reservation it so took them over an hour to find us a car

Rated no. 6

Thrifty

7.6 Good (56 reviews)

1 location in Sacramento

╳

Thrifty reviews

Car hire locations

Thrifty

Locations in Sacramento

6327 Aviation Drive

+1 877 283 0898

Overall

7.5
Cleanliness

8.1
Comfort

7.7
Pick-up/Drop-off

7.2
Value for money

7.4

Recent reviews

8.8 Excellent

31 Oct 2015

Pros: It had gps so it made it easy to navigate through the city

Cons: The gps had a lag when updating so I would miss my turn

2.0 Mediocre

9 Dec 2016

Cons: The wait to get the car was long and I. Ended to get in the road. Once I got out of the airport area and put the windows up There was a strong smoke smell. After getting out for loading my stuff I realized it was not cigarette smell but marijuana! When I turned the car in I told them. The airport rental staff were very rude and insinuated that I did it!!! I was furious! I would have gladly taken a drug test but why should I have had to?! I asked to see a manager and his response was...we aren't going to charge you ...damage. What??? I shouldn't have been charged for anything! Never will I rent from thrifty again!!!

6.0 Good

22 Apr 2017

Cons: Was told navigation unit was Free and we wouldn't be charged. I called just in case, and was told we WOULD be charged. That misinformation could have cost us a LOT pod money!

2.0 Mediocre

3 Oct 2016

Never got the car

Pros: N/A

Cons: Never received the car in san francisco. Will never use kayak or thrifty again!

6.8 Good

9 Oct 2016

Beware San Francisco drop off is complicated

Pros: Nice car.

Cons: Drop off in San Francisco is complicated. You need to plan extra time. Man at info booth was no help at all

10.0 Excellent

10 Oct 2016

Pros: easy access to gas station at the airport on the way into the car return area

4.4 Okay

10 Dec 2016

Over Charged after dropping off vehicle

Cons: The car rental agents at the Sacramento International Airport counter worked very slowly. The rental vehicle seemed a little dated and made annoying clicking sounds every time I accelerated. My total rental fee was suppose to be $52. When I went to drop off the vehicle the were no attendants around to check-in the vehicles. Other customers were waiting as well. Two guys who appeared to be the car washers apologized for the inconvenience and told customers to just leave the keys in the cars and we would receive receipts by email. I never received any receipt, but my credit shows that I was billed $278 and the charge has posted to my account. My rental total cost was only $52. The deposit hold wasn't even over $60. I only had the rental for two days and some hours. I don't know why I was billed $278 but I will be contacting customer service asap! I will probably never use Thrifty ever again. What a horrible surprise.

8.4 Excellent

21 Dec 2016

Great Price and friendly staff

Pros: Great Price and friendly staff. Clean car.

Cons: I was unable to choose a four or all wheel drive vehicle on the website. I was really looking for a vehicle to take over a pass in the winter and chose a jeep patriot thinking that had the best chance of being all wheel drive. WRONG. It was front wheel drive but I got lucky and the pass was clear. I will call next time to verify specific needs. The web site is NOT set up for anything special or different.

10.0 Excellent

28 Jan 2017

Great rental

Pros: Easy pick up and drop off pick up was done in about ten minutes drop off in about two minutes and the rental was no smoking in car policy love it

5.2 Okay

8 Mar 2017

Not so good

Pros: The car is comfortable

Cons: On the first car the brakes were going out so I got a new one and there is something wrong with the tranny

Rated no. 7

Budget

7.3 Good (63 reviews)

4 locations in Sacramento

╳

Budget reviews

Car hire locations

Budget

Locations in Sacramento

1813 Fulton Avenue

+1 916 973 8122

500 12th Street

+1 916 688 9114

6420 Mcnair Circle

+1 916 922 4789

901 16th Street

+1 916 447 1805

Overall

7.1
Cleanliness

7.8
Comfort

7.9
Pick-up/Drop-off

6.6
Value for money

7.3

Recent reviews

10.0 Excellent

9 Jun 2017

Marika at Sacramento Int'l Airport location was FANTASTIC

Pros: When I didn't have a credit card for my rental, Marika contacted the Sacramento Downtown Budget office, arranged for a rental and helped me get an Uber to get there (I already had an app), she told the driver where to pick me up, and THEN SHE CALLED THE SACRAMENTO OFFICE TO MAKE SURE I GOT THERE!!!!!!! GREAT SERVICE!!!!!

10.0 Excellent

28 Jul 2018

Pros: Easy return!

9.2 Excellent

18 Oct 2015

Pushed an upgrade for more money

Pros: Quick service

Cons: They said my type of car was not ready and I'd have to wait. There was another upgraded car available immediately for an additional $11.00 per day. It would have a GPS included. I didn't want to wait and so I agreed to take it. Then the GPS didn't work. When I turned it in they just would give me a coupon for $20 discount off my next Budget rental.

8.4 Excellent

27 Oct 2015

Pros: Ease of check in and ease of return.

Cons: Getting the bus back to the terminal. I realize that Budget isn't responsible, but there were a lot of people for only 2 busses.

4.0 Okay

20 Nov 2015

Better luck with other companies

Pros: no issues with car

Cons: They weren't staffing their Budget desk and lady in a Budget shirt said she didn't work the desk and to just wait. I waited until another agency came over and told me to go to the Avis desk. So I got my Budget car from the Avis desk. And the folks at that desk and the Budget employee didn't help me find this out. I won't rent from them again. Their employee kept trying to up sell me on everything and it was really annoying because they wouldn't help with my simple questions. So the culture of the company is totally wack too.

4.0 Okay

21 Dec 2015

"Systems down", Slow lines

Cons: It took more than 20m to get the counter after being told the systems were down. There were a myriad of unstaffed terminals (only 1 person working, apparently) Once at the counter, 30s to get on my way. Waste of time and would not recommend.

9.2 Excellent

30 Mar 2016

Cons: See anove

4.0 Okay

9 Apr 2016

Cons: The vehicle actually stunk. I was shocked that Budget allowed that vehicle to be rented. Others commented on its condition. Not going Budget/Avis again!!

8.0 Excellent

18 Apr 2016

Pros: Car was in excellent shape and very clean. Personnel were all friendly.

Cons: The drop off at Sacramento was woefully understaffed. Several of us waited at cars with no clue as to whether anyone was even around to accept our returns.

10.0 Excellent

1 Jun 2016

No problems

Pros: Staff was fast and efficient.

Cons: We didn't have any problems.

Rated no. 8

Dollar

7.0 Good (87 reviews)

1 location in Sacramento

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Dollar reviews

Car hire locations

Dollar

Locations in Sacramento

6327 Aviation Drive

+1 866 434 2226

Overall

6.8
Cleanliness

7.6
Comfort

7.1
Pick-up/Drop-off

6.5
Value for money

7.2

Recent reviews

10.0 Excellent

19 Oct 2015

Exceptionally polite and helpful staff, car was ex

Pros: Polite and efficient staff, from the moment I arrived until the minute I drove off the lot.

Cons: Nothing. Couldn't have been better.

9.6 Excellent

31 May 2016

easy car rental

Pros: dropoff was quick and easy

Cons: pickup was a little confusing, didn't know where to go to get the car after leaving the desk

10.0 Excellent

2 Mar 2017

Pros: Great car, great value! The ease of check in and check out was perfect.

Cons: The only thing I would change if I were dollar rent a car would be the cleaner they use for the windows. It was very hard to keep the windows clear. They would fog up all the time. There are cleaners that prevent the fogging of car windows. Great value! I will use them again, 5 stars!!

5.2 Okay

4 May 2017

Pros: Nice car. Cheap rate

Cons: Pickup and drop off were horrible. They are extremely understaffed at SMF. Would not rent from them again.

4.4 Okay

21 Oct 2015

long line, under staffed.

Pros: Nice

Cons: Dollar has terrible customer service at the Sac Airport. Long ling, one one person at the counter and then had to wait again for another receipt before I could drive off the lot.

7.2 Good

4 Nov 2015

All good until returning vehicle.

Pros: Nice clean car that got super gas mileage and ran great. Check in was a breeze.

8.0 Excellent

16 Dec 2015

Quick and easy

Pros: Easy to check in. Great gas mileage. Good handling. Easy to park.

Cons: No blue tooth. No back-up camera.

8.4 Excellent

7 Jan 2016

Special car means small

Pros: 40k miles, and choice of 3 compact cars because "special car" isn't that special. Car worked fine. - Tim

10.0 Excellent

5 Apr 2016

Pros: Excellent rate and car was nice!

2.0 Mediocre

7 Apr 2016

Pros: I was put on a do not rent list after i rented from them for a year from dollar rental they denied because

Rated no. 9

Advantage

6.4 Good (63 reviews)

1 location in Sacramento

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Advantage reviews

Car hire locations

Advantage

Locations in Sacramento

6327 Aviation Dr

+1 916 924 5918

Overall

6.3
Cleanliness

6.7
Comfort

6.6
Pick-up/Drop-off

6.2
Value for money

6.4

Recent reviews

10.0 Excellent

11 Feb 2016

Fantastic

Pros: Service,car,price

Cons: Liked all

10.0 Excellent

28 May 2016

Thank you Advantage

Pros: Gave us an upgrade, nice vehicle, with satellite radio, yeah!

2.0 Mediocre

12 Aug 2018

Closed -unable to get vehicle

Pros: Nothing

Cons: Did not honor contract. I had to get last minute rental from other agency. I’ll never use them sgain

2.0 Mediocre

31 Oct 2018

Pros: It was unlimited mile on my reservation but rep said it’s limited to 250miles only. I cheked later and it was unlimited mile.

Cons: Person was not well trained at smf

5.6 Okay

19 Oct 2015

Cons: Nobody at counter ALWAYS, have to wait always 20-40. Minutes because no one is there.

10.0 Excellent

24 Oct 2015

Pros: Friendly staff made everything fast and easy no hassle very clean and reliable vehicle

Cons: I have no complaint very great experience thank you

10.0 Excellent

7 Nov 2015

Fast check in and out

Pros: Best price. The CDW insurance only $9 a day

Cons: It's the furthest away check in counter and car park.

3.2 Mediocre

8 Nov 2015

horrible experience

Cons: I don't like it they don't have full size SUV and I have to compromise for mini van and they promise me to give me more discount but nothing Yet and they told me even though I paid upfront still have to drive the car which I don't want to so its a horrible experience and they blame ur website that u guys don't know anything

8.8 Excellent

17 Nov 2015

Very efficient and smooth service

Pros: Although the estimate on kayak.com was $15 lower than what I ended up paying, I paid exactly what Advantage estimated when I picked up the car. There was no waiting at all on either end of my one-way rental. I walked right up to the counter. The price was about average among all the car companies I was given a quote for. But I really appreciated that there was no drop-charge (Enterprise charges one) for my one-way rental.

Cons: On drop-off, you cannot change the credit card or method of payment from the one you establish when you pick up the car.

10.0 Excellent

24 Nov 2015

Great Service

Pros: The woman who checked me in was great! Very helpful and pleasant even st 530am. Went above and beyond. Car was great.

Rated no. 10

Ace

8.7 Excellent (7 reviews)

1 location in Sacramento

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Ace reviews

Car hire locations

Ace

Locations in Sacramento

731 North Market Boulevard

+1 916 913 8133

Overall

8.6
Cleanliness

8.9
Comfort

8.9
Pick-up/Drop-off

8.3
Value for money

8.9

Recent reviews

8.0 Excellent

15 Nov 2015

Good price for 8 passengers and 8 luggages

Pros: Large space to carry luggage.

10.0 Excellent

1 Dec 2015

Pros: One thing I really like that there vans are all new clean and in best condition

4.0 Okay

17 Dec 2015

False advertisement

Pros: The car was fine but I was charged more. They pic of the vehicle was not the car I actually rented. They charged a higher rate for the smaller car. Felt like a bait and switch.

10.0 Excellent

2 Mar 2016

Very accommodating

Pros: The van I reserved wasn't going to work out for my disabled passenger but Ace graciously held it until I confirmed another vehicle. I appreciate their kindness and professionalism

10.0 Excellent

29 Sep 2016

Great service

Pros: Great customer service!

10.0 Excellent

5 Jul 2019

Pros: Great Customer Service. Fast check-,in and check-out.

Cons: Location of Rental Car Business.

8.8 Excellent

29 Sep 2019

Pros: Very easy dropoff on

Rated no. 11

Alamo

8.3 Excellent (20 reviews)

1 location in Sacramento

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Alamo reviews

Car hire locations

Alamo

Locations in Sacramento

6327 Aviation Dr

+1 833 823 5641

Overall

8.4
Cleanliness

8.3
Comfort

8.6
Pick-up/Drop-off

8.3
Value for money

7.8

Recent reviews

8.8 Excellent

20 Jan 2017

Great CA car

Pros: The car was perfect for the amount of driving we had to do (a lot) and was very maneuverable and had great gas mileage.Easy to use and park! Quick process and good price.

Cons: There was no precheck that we observed when we picked up the car in Sacramento and when we returned it- a door scratch was seen (we had no knowledge). Also I should have asked about tolls.

9.2 Excellent

21 Sep 2016

Pros: Really good comfortable car. Good mpg.

2.0 Mediocre

30 Oct 2016

Wouldn't take a debit card...

Pros: Price was good. Unfortunately they refused to take my money.

Cons: Would not accept my perfectly valid Visa debit card. According to the representative, if I had an airline flight plan they would have. I'm not sure I can have anything but contempt for a company that actively discriminates against local residents.

8.0 Excellent

2 Nov 2016

Awesome drop off at SAN. Good value.

Pros: Drop off took one minute!

Cons: Van was quite dirty inside and out.

10.0 Excellent

7 Nov 2016

Chevy Tahoe

Pros: The described car, was the exact vehicle we received. Pick up was extremely fast. Very happy with the rental and experience. Best rental agency around!!!

Cons: Nothing

9.2 Excellent

21 Nov 2016

Pros: The car performed perfectly-- it was clean and got us all over California, Oregon and Washington in a week. It was a very comfortable car, even for my 6'1" husband! I would definitely rent form Alamo again

Cons: The only issues we had were with the hard push to upgrade when we picked up the vehicle, and the price. Nearly $700 for the week felt steep.

10.0 Excellent

18 Jan 2017

Perfect car rental

Pros: Everything, no complaints

8.8 Excellent

19 Jan 2017

Pros: Unclear where I needed to go to pick up my reserved car (someone drove me in, I wasn't on an airport shuttle). Counter staff was friendly and tried the standard upgrade spiel. Though I declined to upgrade, I was given a complimentary upgrade anyway, which was much appreciated!

10.0 Excellent

5 Feb 2017

Love

Pros: I love renting with Alamo because they have good prices plus they don't hold that annoying 200 deposit like all the others do. Why have a credit card if they are just going to treat you the same as a person paying with a debit card

9.6 Excellent

27 Feb 2017

Pros: Ez drop off

Cons: Long line to pick up

Rated no. 12

Avis

6.8 Good (24 reviews)

4 locations in Sacramento

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Avis reviews

Car hire locations

Avis

Locations in Sacramento

1813 Fulton Avenue

+1 916 977 3925

500 12th Street

+1 916 446 1147

6520 McNair Circle

+1 916 922 5601

901 16th Street

+1 916 446 2695

Overall

6.9
Cleanliness

7.3
Comfort

7.3
Pick-up/Drop-off

6.7
Value for money

6.3

Recent reviews

4.0 Okay

21 Jul 2019

Pros: The car was very clean and comfortable.

Cons: Staff at the pick up counter was rude and not helpful at all. I had to wait because they did not have a car available. They first asked me if a specific car would be ok, not telling me it was a lower category vehicle (I had to ask if it was the same category).

9.2 Excellent

1 Dec 2015

Pros: I changed cars at the last minute to a bigger car, so it was not washed(not real dirty,but spotty) other than that, customer service was good.

10.0 Excellent

30 Jun 2016

Good Times

Pros: Car was a lot faster than i anticipated

6.8 Good

9 Aug 2016

Fast

Pros: There were very fast

Cons: Price

4.8 Okay

29 Aug 2016

service at counter

Pros: drop-off in chico was smooth and easy

Cons: service at Sacramento airport was not good, long wait for car to be prepped.

9.2 Excellent

17 Oct 2016

Pros: Shuttle to airport.

Cons: Nothing.

8.0 Excellent

12 Apr 2017

Cons: Car was a little old (28,000 miles)

10.0 Excellent

16 May 2018

Great price and great experience

Pros: The price was about $100 less than other venders. We received a Cadillac for the price of a Impala.

2.8 Mediocre

28 May 2018

No customer service

Pros: not much

Cons: Did nothing about the car smelling like cigarettes when I reported it

5.6 Okay

13 Nov 2018

AVIS one way rental

Pros: Attendant was very courteous. Presented me with alternate options as my initial reservation didn’t work.

Cons: The fact that I was not informed that my drop-off destination Would be closed for the day. Hence the alternate options. But the cheapest option was $75-80 more than my original reservation. I opted for Uber.

Easirent

2 locations in Sacramento

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Car hire locations

Easirent

Locations in Sacramento

Sacramento Executive Airport

Sacramento International Airport

Advance Car And Truck Rental

1 location in Sacramento

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Car hire locations

Advance Car And Truck Rental

Locations in Sacramento

6327 Aviation Dr Suite A, Sacramento, Sacramento County, California

+1 916 993 3500

Airport Van

1 location in Sacramento

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Car hire locations

Airport Van

Locations in Sacramento

731 North Market Blvd Unit W

916-913-8233

Avr

1 location in Sacramento

╳

Car hire locations

Avr

Locations in Sacramento

Sacramento Airport

Europcar

1 location in Sacramento

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Car hire locations

Europcar

Locations in Sacramento

Please Go To The Advantage Counter

+1 916 993 3500

keddy by Europcar

1 location in Sacramento

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Car hire locations

keddy by Europcar

Locations in Sacramento

Please Go To The Advantage Counter- 6327 Aviation Dr

Sunnycars

1 location in Sacramento

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Car hire locations

Sunnycars

Locations in Sacramento

6230 McNari Circle

Zeeba Rent-A-Van

1 location in Sacramento