San Diego SUV Rentals

Upon arrival they had no cars available. They were turning people away that had reservations. Kayak made my reservation in Otay SAN DIEGO. AKA Tijuana Mexico. Hertz did not have any more vehicles for me or anyone else that was there. Hertz informed me that it was because you were are a third party and the reservation was made else where. They informed me that it happens everyday at that location. SAN airport. I will not use Kayak or Hertz again.

Additional charges, unreasonable requests

I reserved a car online for my San Diego trip. Apparently it was thru Kayak which I did not realize since as I typed in Hertz on my computer. I typed pickup location in San Diego airport and even followed up with a call to find out how far it was from the airport. I was told it was only a mile, and then there was a shuttle that would take me there when I arrived. When I got to Hertz, they had no record of my reservation. after I gave her my confirmation number, she tells me that that was rented for the Mexico location. I had no way to get there to pick it up. So I canceled it and rented from budget. The lady behind the counter told me that happens all the time!!! That’s terrible 😢

The Hertz agent who initiated our pickup was not professional or properly trained.

My car was in another country so I was unable to pick it up and was still forced to pay them.

I was not happy with Kayak! I put in San Diego airport waited in Lin at Hertz for 45 minutes only to find out the car was at another San Diego airport that I didn't know existed.

You booked our car in another country. Criminal. You left us stranded and we had to pay triple. Will never use you or recommend you again.

kayak you have me doing business with mexico hertz who claim to be unaffiliated and have a total different customer service level than an american company! WTF. Pissed.

Kayak rented my a car at the Mexico border not San Diego airport as requested. Did not rent due to wrong location. Not happy with kayak

Could not rent the car without a credit card in hand even though I am a gold member and have literally rented 50+ times from Hertz in the past. I had my credit card electronically on Gpay and had two debit cards but that was not enough. Even a credit check of my near perfect 820+ credit score was not enough to rent to me. Had to rent with Avis who had no problem renting with a debit card and credit check. Hertz won't be getting my business in the future. You lost a long time loyal customer.

Came to front desk @ 6am as I had scheduled, they didn't open til 7am. Then the person at the desk says they can't honor the booking and proceeds to try and upsell me into an "SUV". After much back and forth I got him to give me the SUV for only $50 (for the week) more than the original contract which seemed fair since I was getting an SUV upgrade, what they didn't tell me was the S in SUV meant SMALL not Sport. Just felt scammish, as the person at the counter seemed to have a hustle on each person in line as I listened. Whether it was emotional blackmail about insurance, or telling people they couldn't honor the booked car and the upsell.

They charged more than $20 than booking price, the car I got was not Camry I booked, but a Sonata in terrible conditions, the car was full of scrashes and cracks, the engine generated huge noise, and the car shakes when accelerating. Even though claimed unlimite mileage, but I was asked not to drive to anywhere other than southern California, given the car's conditions, who dared to drive a long distance? Will never use this company again.

The guy fast talked me into paying for an upgrade which I had no clue I was agreeing to and it ended up being 50.00 for a smelly Toyota Corolla… not worth a 50.00 upgrade in any world

Do not rent with Payless. At car pickup, I had to prove that I have car insurance. I keep my insurance cards in my autos, not on me. I rent using American Express, which provides full insurance coverage. In spite of this, since I could not prove personal coverage, I was charged $25 a day for their insurance. Supposedly, the rental agreement states this. I've reread today the information I received and can't find it. It's probably buried in some 40 page document. The lady at the counter was less than pleasant. The ladies actually giving us the car were very friendly.

Had to pay upgrade fee because vehicle reserved was not available.

the car was beat up to hell, interior was wrecked and had cigarette burns and holes in the seats. sand in the backseat. exterior was dented in several spots and bad windshield wipers and also a bent left rim. awful experience.

the car was running ok. windshield wipers absolute horrible. it would be nice if attendants would point to important parts like how to open the gas cap and other features.

Bottom line is I would rent from them again. Really liked that the check-out included a Payless employee doing a complete rental damage inspection with paperwork copy for me. Car easily passed but was worth the 60 second wait. Something I would of liked was some sort of rental returned receipt.

Car was older and had some rattles, but worked great and had good mileage! Easy to pickup/drop-off. Good price.

The car itself was very basic for the price. Somewhat beat up and scratched. No backup camera. But the staff was very friendly and helpful.

I like the location. Very convenience and easy access to a lot of good food and local attractions.

The van was really new and spacious but no room for luggage

Fast check in and out, friendly, clean

I did not know how to lower the passenger seat angle, so it was stuck at an odd angle for the whole trip.

Great experience all around!

Was a great fast experience.

Good service. Clean, maintained car.

Alamo did amazing! It was when I tried to make some edits to my reservation through Kayak that I had some difficulties. I think the edits appeared on Alamos end but not mine and it left me very concerned so I booked an additional reservation. The Alamo agent was very helpful and understanding of my plight and was able to take care of everything.

My wife and I enjoyed the flexibility within the car choice category. The car we picked was very comfortable for the travel we scheduled. The only detriment we observed with the rental was that the vehicle had over 60,000 miles on it at the time of the rental.

I rented a car that had broken blinkers. Thought this was something they checked for before letting people onto the road. Could be dangerous and I would have been extremely angry if I had gotten a ticket or in an accident. When I returned it and told the attendant, they did not seem apologetic or like they cared.

Well managed very efficient pick up and drop off Clean cars. Friendly and professional staff Best rental Company ever

Staff were very friendly. Easy checkin process. The only downside is that our pickup location did not have child seats so not sure why my reservation went through. We were made to travel to another location to pick up a car seat. Did not like this inconvenience but we had no choice.

The evening male Long Beach staff member was particularly good to work with. Everything from checkout to return was fast and easy. There was a problem with the passenger side front seat belt, but the company was willing to handle it. In the end, we just "lived with it" for the few hours left.

Excellent customer service

They canceled my reservation and wrecked my whole trip

Renting was easy

Service was wonderful, we were a little surprised by the jump in costs

They canceled my reservation an hour prior to when I was scheduled to pick up the vehicle. The previous renter did not return on time. I was left to call other locations to see if any had a cargo van available. None did. Ended up at UHaul.

Staff was efficient, personable and flexible. We needed to change out location of drop off. They made it easy to do so

We did not have a car

The only problem was there were no cars readily available. We waited about 45 minutes after we went to the check-in counter. We passed on taking the electric vehicle, so waited for the next.

Lots of hidden fees, my rental had damages prior ro pick up that wasnt disclosed, overall dont recommend.

Rental car rates have become outrageous. But then, to pay that much to rent a car and then have to wait for nearly an hour in line to pick it up after you have flown for hours and still have a 3 Hour Drive ahead is ridiculous.

The line was 2 hours.

Everything beyond amazing

I made a mistake on my booking dates and did not realize it until after the rental period had started. While excellent costumer service would have been too let me rebook with perhaps a fee, good customer service would have been to offer some kind of discount or upgrade. Dollar would have none of that. They took my free money and effectively told me to buzz off. I assure you, I won't give them any more of my money. Also, note that Dollar and Thrifty are subsidiaries of Hertz.

It took an hour to get through the line to get to the counter. It took ANOTHER hour to get the car.

The cost for the rental of a compact/economy car was excessive, although Dollar was the cheapest among the options at San Diego Airport.

Beware - smaller car was provided than was reserved (causing us to have a seat filled with luggage and luggage on our laps), and NO communication between the place you call and the rental locations. I was told I could stop by any location for an upgrade, but they couldn’t provide details on inventory, I had to physically go (and of course when I did, no cars were available).

The upsell experience was off the charts negative. The desk representative created a very negative sales upsell experience through fear, uncertainty and doubt about insurance, liability, gas, etc....leaving me not trusting him or Dollar at all and potentially adding over $500 in unnecessary fees at the start. At the end there were $87 in hidden charges that were not expressed in the booking process either. Both of these make my experience mediocre at best and left with the perception that Dollar is not a very trustworthy provider.

It took me 41 minutes waiting in line to get a car. It should be better staffed given the pint of reservations that day.

We reserved a Mustang convertible ( or similar ) but were told that none were available. We could upgrade to a premium convertible, which we agreed to, but were then told that because we didn’t have a paper copy of our car insurance policy, we couldn’t rent it. We were then told that a convertible WAS available, so we lugged our luggage to the space only to find it empty. No one was in the car area (it was now 11:45 pm). We lugged our luggage back to the office and the manager couldn’t be located, but we were told that there was a BMW convertible available. Back we went, loaded our luggage into the car, but the roof was not working. An employee tried to assist us, but was unable to get it to work…after consulting the owners manual and multiple attempts. We were then given the choice of a sedan. We left the airport rental facility at 12:30 am, exhausted and disappointed! Doesn’t matter to Thrifty what type of vehicle you “reserve” and pre-pay for!! NEVER AGAIN!!! Done with Thrifty!!!

2 hour wait to pick up. This is the second time this has happened, went next door to Sixt and was on my way in about 8 minutes as I didn’t have the time to wait in a ridiculously long line. LOTS of unhappy people.

San Diego combines all the large rental agencies in one line creating a 2 hr wait. It was unbelievable so we went with Payless to avoid the wait.

Would have liked to have had an on-site receipt - I don't trust that e-mail receipts will go to the correct address

The car was in good condition and the car return was super quick. The shuttle to airport after dropping the vehicle was prompt. Perhaps the price I paid was a little high probably because the vehicle return was in a different location.

They did not honor the reservation. Had to rent from another company.

Good quick service

Thrifty provided an easy process to pick up and return my rental car. The car was clean and in great condition. The rental customer service staff were friendly and efficient. The only thing that could have been better would be if the counter was open 24/7. Our plane was late so we had to return to the airport the next day to pick up the car. But still a great rental experience and good value.

Price in taxes and fees(?) was too high.

Worst experience I’ve had renting a car. Lady at desk was rude and wouldn’t help me out.

Great car. Clean and comfortable. Easy return and great customer service.

Had to pick up car at CBX when it was supposed to be San Diego airport.

1st: Stood in line for 45 minutes... only 2 people in front of me 2nd: Ask to drop the vehicle off at an airport 30 minutes away.... the desk said you must call the "Avis" number to change this before you start the paperwork on the rental car. 3rd: Stepped out of line to call "Avis"...after 10 minutes on the phone, they said it would cost over $900 to drop off the vehicle at another airport. (renting the car for 7 days) (remember we are talking only a 30 minute distance between the 2 airports) 4th: The Avis representative said to have the representative at the Avis desk make the changes (everyone passing the buck) 5th: Stand in line again.... one group in front of us....another 30 minutes 6th: Finally receive the rental car.... they give me one key fob that is taped up... they say to walk out into the lot and push the panic button to find your car...(no one is on duty?) 7th: Find the car, notice the tabs are expired... my wife goes back into the terminal .... they tell her it is fine 8th: We notice there is no one to check us out? How do you prove the dents and scratches in the rental car?... now I go back into the terminal and ask about the check out procedure. They inform me all the dents and scratches are in "their" notes (yeah...right?). I do not agree, so the sales person said to take pictures of the dents and scratches. I asked if this will be sufficient when I return the car, and the sales person said YES. 9th: We load the car up with our bags, push the start button, and it won't start. It says to hold the fob closer to the engine button. I take the fob out of my right pocket (max 1.5 feet away) and hold it by the engine button. It starts! Yes! 10th: The fuel gauge read 1/4 full!!!! Also the "Check engine light" is on and also flashes "past due on service" 11th: One more trip into the terminal ..... they say it is OK... just return the car with a 1/4 tank of gas.... 12th: 4th day of 7.... Car will not start.... we had to jump the car. 13th: Called Avis and set up an exchange for a new auto in another city. Also my wife arranged us to drop the car off at the other airport. They said it would now cost $25 extra. 14th: The exchange went fine.... 20+ minutes... received a much nicer auto, but it only had a 1/4 tank of fuel!!! 15th: Turned the car in on day 7... They charged us $75 instead of the $25. Also, I returned the car with 3/4 of a tank of fuel.... didn't have time to debate... had to catch a flight.

The rental car tires were in terrible condition. Front two were bald and one of the rear tires leaked air. Unsat

I booked, got a confirmation and then a check in. When I went to get the car she said there are no cars and there never are for same day booking. She had nothing to offer. We called Avis and they couldn’t help either. So they canceled. Next day we received a $50 cancellation fee! There’s nothing I like about this experience!

Karli was wonderful to work with, along with the manager of this location (airport).

Got to rental place and they had no cars to rent. The man running the place was rude, could care less if we got a car to rent. Horrible experience.

Terrible service They did not respect my reservation, I had to walk to SIXT, and they did a great job and friendly service Avis think they’re doing you a favor Never go back

I wasn’t able to get a printed receipt when i turned the car in because there was no system at the moment, which to me is very inconvenient, i need the receipt for insurance reimbursement, I can’t download either because there is some kind of error on the page, also i thought i was going to pay $905. Unless i misread and my total is more, I don’t know why small inconvenience’s to me,

I’d like that I could pick up the car at the airport facility. The price for what I got was reasonable. I didn’t like that I had to beg them to look for a car that had an electric power seat and a rear camera. I am very short, in order to be safe in a car. I need to be able to sit higher and also have a rear camera. I notified six rental well before my pick up that I needed a car with these two things. I also requested Apple CarPlay. I also didn’t like that six weeks into my rental. I received a call telling me I had to bring the car back and trade it in for another car as they had sold his car. It took a whole day and a whole tank of gas for me to make that trade. I was not compensated for either. Both of the cars that I drove were acceptable to me. The first car, however, had significant body damage. I had to accept that in order to get the power driver seat that I require because I am so short. Returning the car was very easy and efficient.

The front desk employe was very polite and helpful. She answered all our questions without any problem.

Best, easiest rental experience I've ever had

Pick up and drop off the fastest and easiest I have ever had

While I was shopping for rentals, I found an x5. I do realize that it could have been an x5 or similar. Right, when I confirmed, the price changed to $100 more. On the confirmation it showed a Mercedes. On the day of pick up. They had a Volvo for us. I mentioned that I was suppose to get a Mercedes. They informed me that they did not have Mercedes but for more money. I could get what I originally had picked the x5. Almost 200 more! So in total is was about 300 more. I feel like that was such a scam!!!!

Really easy and quick return of deposit.

The representative that assisted me when renting was professional and well versed in the offerings available at that time and assisted in getting us into a vehicle when our initial pre-paid vehicle wasn't in. Everything was done right and return was smooth. Thanks for your services.

Nice car. Fast service

Excellent service from check in to check out. I could not have been happier with my experience.

Professional people at the airport. Great vehicle. All-around good experience

I was booked at a location near the Mexican border instead of SAN airport. Cost me an extra $400. Watch out, Kayak customers...!!!!

They upgraded me to a very big ford exhibition ! I didn’t want a bigger one and said I was concerned about gas mileage and price if gas! Was told it was. 6 cylinder and should get good mileage! Then car was dead and worker had to jump it and said it would be fine if I drove it at least 10 minutes. And.. told me it only had 1/4 tank of gas, so I could return it that way. It actually had 1/8 tank of gas and we drove it 25 min, put in $76 worth of gas and took it home to load it up for our trip, then car was dead again!!! Had to call tow truck , car was jumped again and set up to drive to airport to get new car! Had to wait switch over stuff and got new economy car. Didn’t get off to our trip till 5pm! Drive to Arizona. The next morning we see return time is still 11am, the original time I picked up first car! Try to call MANY people at budget to get it extended to 5 pm so we can go on our would be hiking trip and have car for 24 hours. Was told we would be charged an extra 278!! That we could fight the charges later!! So… to avoid this ridiculous amount we take car back by 11. But now we have to pay 45 for Uber to get home. If we had it till 5 we would have gas a free ride home! So… I paid 76 in gas for a car I didn’t drive and an extra 45 for a ride I had to pay for because I couldn’t keep the car 24 hours!! And I didn’t get to hike at sodona! I feel budget owes me $126 and reimburse 120 for the car!! Not happy

The one improvement is providing additional counter personnel because the line was between 1/2 to 1 hour long, After we reached the counter, the agent was very professional and helpful.

The Manager Lynn, Melissa and the guy that received/ the returned rented 12 passenger van are all nice, courteous and pleasant. Lynn is great in customer service . The best!!!!!

Made 5 pm reservation and no one there to pick up car. Contacted service was no help as hung up on me 2 times and never called back and wasn’t able to help as tried to transfer to airport at almost 3 x the price and didn’t responsibility for car not available at time requested. They didn’t contact me at number to come earlier if they were not going to be there.

They were totally unprepared and unprofessional. They kept me waiting for almost an hour and in the end provided me with the wrong car which was dirty, not filled up and technically needed to be serviced. The paperwork was also not filed correctly. I will never use Budget again if I can help it.

The website was very easy to use. I was able to get my rental set up very late in the night and pick it up early the next morning

Booked the car for $85 online for a 12 hour rental. Was charged $400.

Loved the car but was dirty and kept asking for maintence. Had to stop to get air in tires twice in 3 days

The price for car rentals are up folks! Stupid me I bought got the option for the rental to be gas instead of me. I did a double take which was too late, dude $90. WTF! I’m like that 2010 Meme Antoine Dawson - Hide yo kids, Hide you wife, Hide yo Husband cause they R@P!ing ppl out here - with these charges!

Limited office hours required dropping car at another location for an additional fee. Received a smaller car than what was booked. Paperwork indicated a full tank when it was only 1/2 full. Took 2 shuttles to get to office...Uber would have been so much easier. I wouldn't do this again.

I need my money back i never received vehicle. They released my reservation. Spent $30 on Ubers to get a new one. Horrible experience. They wouldn’t refund my money. Terrible. Will be disputed on credit card

Additional costs were not explained and receipt was not relayed to email as promised.

Didn’t have any cars when we arrived. Said they had no idea when more cars would be coming in. This has never happened to me before when renting a car. Nothing to make it right, either! They offered to send me to another rental agency down the street that wanted to charge me $150 more for the week. I eventually went to U Save Rental Cars and got a cheaper deal than even Economy offered me originally! I won’t ever try to rent from here again. Too risky.

Ashley and David took care to take care of me in a way that I have come to expect from the crew at Economy on India Ave. Thanks for hiring and keeping quality people. I have only had positive interactions at this business, in terms of quality cars and personnel. Thanks again.

The Nissan Rogue that I paid to upgrade to was extremely small. The full size car (billed as similar to a Toyota Camry) wasn't available so they offered me this small SUV. I should have asked for a deal on the upgrade since what I had rented wasn't available. Instead I was charged $40/day to get a vehicle which was still too small. The most important part however is that the rental agency is located OFF the airport grounds. You have to take a shuttle from the terminals to the Airport Car rental area, wait there for another van to pick you up to take you to the office on India St. Then when you return the car you do the same thing in reverse. Plan ahead. If they are busy you might just miss your plane! My husband insisted on going with Economy but in the long run I could have spent the same money with Hertz or Avis and not had to spend 20 minutes in transit each time. Live and learn.

An excellent place to renta a car in San Diego. I have rented here multiple times and the cars are always clean and mechanically sound. The staff are professional, friendly and helpful from the associates (Jacob) drivers (Jose), manager (Fernando), etc. 100% dedicated to customer service and it shows.

They did not have a car for us. There were unexpected charges that you had to pay in order to consider your vehicle returned, Ling wait at the pickup area and no places to sit. Will never use economy again

I booked this rental with the understanding that it was at the main rental car terminal in San Diego based on the options I selected. I only found out after booking that it was at a separate off site facility and would have to get a shuttle from the main rental pavilion to their facility. I also was unable to return before 7 am without incurring a $25 fee. Since my flight was at 8, I had no choice but to eat the fee.

Not actually at San Diego airport. Off-off-site. Two buses to get there. Be warned!

When arriving at airport called number for shuttle to pick up only to be told the company went out of business stranding me at the airport with no rental and offered no help. Didn't receive any prior notice that they went out of business so I could make alternate arrangements

I did this specifically for an airport pickup, and then it turns out ACE doesn’t have airport pickup, although it had said it did.

Very nice people. However, the shuttle service was too slow and pick-up was lengthy.

It was the worst car rental experience I have ever had. I booked through Kayak, prepaid and flew into San Diego. After landing, wewere waiting with several other Kayak customers for the shuttle, and when it showed up, the driver said "we don't have any more cars". They weren't apologetic nor did they give us a voucher for a future rental. They said Kayak overbooked them and that was that. They did offer to give us a refund. I then had to go to Avis and pay an enormous amount because they were almost out of cars. I would never rent a car from there again. So buyer beware, you get what you pay for.

When I arrived at the car rental station I couldn't find Ace. I called 3 times - was connected to someone, then when i asked where they were, I was put on hold then disconnected. I never found the Ace rental counter.

I had to give a deposit of 500. I wish I was informed of such at the time of booking the reservation. So there was no rental and a major inconvenience.

Was looking for Kaysk car rental, not Ace. Never rented car. I need to be reinvburst for insurance paid.

Car not available because the lot was closed when my flight arrived. Had to go to another company and had to pay top dollar for a different car at a different car company.

Called before pickup and was told debit cards were accepted as payment. I got there and was told debit cards were not accepted. Problem with ace, not kayak or Priceline. Thanks. -Nick

Ace has absolutely no business being a car rental option for Kayak.