Good to know
|Distance to city centre||3.1 km|
|Distance to airport||15.6 km|
|"Staff were friendly and helpful."||(in 20 reviews)|
|"Size of the room and balcony."||(in 14 reviews)|
|"Ocean view was breathtaking"||(in 14 reviews)|
|"Very cheap hotel"||(in 3 reviews)|
|"Bed was like a brick."||(in 10 reviews)|
Time of year
Show reviews that mention
|bath fixtures||in 3 reviews|
|complete overhaul||in 3 reviews|
|good view||in 18 reviews|
|hot water||in 28 reviews|
|hotel from the airport||in 16 reviews|
|large rooms||in 8 reviews|
|like a brick||in 16 reviews|
|look appealing||in 3 reviews|
|nice breakfast||in 7 reviews|
|private beach||in 20 reviews|
|room was clean||in 32 reviews|
|staff was very helpful||in 38 reviews|
Parking was close by the room.
I didn’t like that they took too long check in. There was personal making you believe they were going check you but really sell you tours.Front desk taking to long check in they had me email my booking so inconvenient also saying I need pay when clearing my email said it was paid for. Beds so hard you can feel springs. Never again I will stay here.
Even when the staff was nice and try to help there's sometimes, so little they can do. The noise from the street or even the limitations of places in the parking lot for example.
If they ran out of places in the hotel to park the car and right next to the hotel was a public parking lot they should pay for that . Since they advertised free parking lot.
The place was clean and the view wasn't bad.
The in-room paid internet did not work, the TV didn't work correctly because they had the wrong controller, and at the pool they played very LOUD music, most of which was horrible. I could hear it all the way up in my 3rd floor room, loud enough to be able to identify songs I knew. There was NO peace and quiet here. The food wasn't good - very low quality, so I'm glad I didn't waste money on all-inclusive. The beach was awful, and there was no swimming area in the ocean. They also had people in the lobby who try to rope you into going to a timeshare presentation.
My cell phone was stolen and after I was told to fill out a report a manager and 3 people came into my room and searched the room and all my luggage as well as looking behind the pictures on the walls and under the mattresses. They made me feel like I was the criminal. They even wanted me to unlock a suitcase I haven't even opened yet to go through it. At that point I told them to leave my room because even after they searched everything they said they weren't going to do anything anyway so I told them there was no reason to search bags I had packed and locked ready to ship. I wasn't expecting the hotel to do anything as it was my fault that I left it unattended and I told them that at the time of the incident. I was merely just informing them of what happened and I was treated like a suspect instead of a victim. Poor customer care.
Older but great place to stay
The staff is so friendly . Bartenders really made you feel at home and always keeping your drinks filled . Cleaning staff worked hard at keeping my room clean and always fresh towels . Food staff cleaned your tables off promptly and got you refills . Breakfast was my favorite meal as I am vegetarian. Plenty of fruits and salads thru out the day . Before lunch and dinner hamburgers , hot dogs and French fries were always being enjoyed at the bar . Pool was always clean and lots of fun
I didn't like leaving and coming home !
Located in Cancun (Zona Hotelera), Hotel Imperial las Perlas is within a 10-minute drive of Tortuga Beach and Turtle Beach. This hotel has 2 meeting rooms available for events.
based on 1,699 reviews
Things to know
- Friendly service
Policies vary by room type and provider.
FAQs when booking at Hotel Imperial las Perlas
Where is Hotel Imperial las Perlas located?
Hotel Imperial las Perlas is located at Paseo Kukulcan Km 2.5, Zona Hotelera in Zona Hotelera - Hotel Zone District, 3.1 km from the centre of Cancún. Parroquia de Cristo Resucitado is the closest landmark to Hotel Imperial las Perlas.
When is check-in time and check-out time at Hotel Imperial las Perlas?
Check-in time is 15:00 and check-out time is 13:00 at Hotel Imperial las Perlas.
Does Hotel Imperial las Perlas offer free Wi-Fi?
No, Hotel Imperial las Perlas does not offer free Wi-Fi.
Does Hotel Imperial las Perlas offer free parking?
Yes, Hotel Imperial las Perlas offers free parking.
Does Hotel Imperial las Perlas offer free airport shuttle service?
No, Hotel Imperial las Perlas does not offer free airport shuttle service.
How far is Hotel Imperial las Perlas from the airport?
Hotel Imperial las Perlas is 15.6 km from Cancun. Hotel Imperial las Perlas is 72.4 km from Cozumel.
Can you bring pets to Hotel Imperial las Perlas?
No, pets are not allowed at Hotel Imperial las Perlas.
Does Hotel Imperial las Perlas have a pool?
Yes, Hotel Imperial las Perlas has a pool on-site.
Reviews about Hotel Imperial las Perlas
Most popular landmarks
- Parroquia de Cristo Resucitado 1.3 km
- Torre Escenica 1.8 km
- Playa Langosta 2.2 km
- Iglesia cristo rey 3 km
- Parque Las Palapas 3 km
- Playa Tortugas 3.6 km