Hotel Xbalamque and Spa

Friendly and helpful staff. Spacious room and bathroom. great location. Spa was great.

Elevator not working. Food in Adelita. Broken Pool Patio furniture

Enjoyed dinner - very friendly and helpful staff - including the night mgr. I wanted a 'substitute', and they were eager to provide it. Loved the Spa.

Night and day - on the other hand, I disliked the breakfast. Ignored by the one waiter too busy sweeping the floor. When the food was finally served - it was cold. Desk manager allowed me to take from the breakfast buffet in lieu of a cold meal. Night waiter was excellent - breakfast waiter -not so much.

Nice big pool, close to central bus station.

Mould in the bathroom, dripping holes in the ceiling and the bathroom window was stuck open. That in itself is not a problem until the cleaners leave the door open and room is full of mozzies!

Our flights were messed up with Thomas cook, we asked if they could accommodate us staying one night earlier. They said that was fine and we should converse at reception when we arrived. We arrived and the reception denied us moving the date. We had to pay twice. If we had known this before we would have cancelled. Terrible service, would not go back.

The Mayan theme on the hall, walls and stairs.

Elevator doesn’t work our entire staying.