Car hire in Downtown (Cancún)
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Cheap car hire in Downtown (Cancún)
Downtown (Cancún) car hire reviews and directory All ratings and reviews are collected from KAYAK users with a verified car rental booking. Learn how KAYAK collects reviews.
Alamo
5.1
Fair
Read 79 reviewsCleanliness
5.7
Comfort
5.6
Pick-up/Drop-off
5.2
Value for money
4.7
3 locations in Downtown
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Reviews
8.0 Very Good
Cem, Apr 2024
Standard SUV
4.0 Mediocre
Anonymous, Feb 2024
Standard SUV
2.0 Poor
Anonymous, Dec 2023
Intermediate SUV
4.0 Mediocre
Anonymous, Jun 2021
Pros:
Car was goodCons:
Pick up and drop off was very slow, line was long. At drop off they made you wait in the same line to return the car as the people waiting in line to pick up the car. Car return took 30 minutes. Also Kayak did not make Car insurance policies clear, and staff at Alamo were very aggressive at pushing their Insurance options. Their arguments with customers about insurance was one of the things slowing down the pickup/drop off line.2.0 Poor
Anonymous, May 2021
Pros:
Nothing. They did not have a car even though we booked one. We had to change our entire travel plans because of that. Horrible.Cons:
Uhm, maybe having a car available when you've booked one?2.0 Poor
Anonymous, Apr 2021
Pros:
Even though we had a reservation, there were no cars available when we arrived. We had to rent from another vendor for a much higher price.Cons:
Honoring a reservation would have been the right thing to do.Avis
5.0
Fair
Read 20 reviewsCleanliness
6.6
Comfort
5.9
Pick-up/Drop-off
5.3
Value for money
5.4
4 locations in Downtown
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Reviews
2.0 Poor
Anonymous, Mar 2024
Passenger van
10.0 Wonderful
Anonymous, Feb 2024
Economy
10.0 Wonderful
Anonymous, Jan 2024
Passenger van
2.0 Poor
Anonymous, Jan 2024
Passenger van
2.0 Poor
Anonymous, Dec 2023
Passenger van
2.0 Poor
Dorothy, Oct 2022
Budget
4.3
Mediocre
Read 35 reviewsCleanliness
4.8
Comfort
4.8
Pick-up/Drop-off
4.4
Value for money
4.4
3 locations in Downtown
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Reviews
2.0 Poor
Anonymous, Dec 2023
Economy
8.0 Very Good
Anonymous, Oct 2023
Standard SUV
2.0 Poor
Lewis, Oct 2022
8.0 Very Good
Anonymous, Aug 2022
6.0 Okay
Shannon, Apr 2021
Pros:
The staff was friendly and very helpful.Cons:
The car radio was broken, and the car was rather low end/ poor quality. It was difficult to pass because the car took a lot of time to accelerate.4.0 Mediocre
Jonah, Apr 2021
Pros:
The staff was friendly.Cons:
The car was terrible. It was completely beat up with significant dents on every panel. The right side mirror did not work. The battery connection was loose and the car didn’t start on multiple occasions. The tires had a slow leak. The car price as quoted should include the mandatory cost of insurance for non Mexicans and not just say it’s extra.Europcar
4.0
Mediocre
Read 81 reviewsCleanliness
5.7
Comfort
5.2
Pick-up/Drop-off
4.3
Value for money
3.8
7 locations in Downtown
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Reviews
2.0 Poor
Patrick, Aug 2024
Standard
2.0 Poor
Anonymous, Jul 2024
Intermediate
2.0 Poor
Anonymous, Mar 2023
Economy
4.0 Mediocre
Anonymous, May 2021
Pros:
Drop off was super easy and streamlinedCons:
Europcar in Cancun refused to accept my CDW, collusion damage waiver. Even though i had all the correct paperwork and even called the company who handled the coverage. Apparently even though it states they will accept CDW, they will not and they will give you a huge runaround as to why which isn't true, but when you are there, you basically have no choice but to accept whatever they charge for the extra coverage. My rental was $94, they charged an additional $250. This should just be charged up front to avoid all the hassle4.0 Mediocre
Anonymous, Mar 2021
Cons:
The price was total bate and switch charged me a lot extra even though I had proof my insurance and credit cards covered me in Mexico. We will never use them again.2.0 Poor
Anonymous, Mar 2021
Pros:
Quick transfer to the officeCons:
They tried to rip me off by adding the unnecessary package, being very confused about what they try to charge with and forced me to cancel the booking. Very, very bad experience!MEXRENTACAR
3.9
Poor
Read 69 reviewsCleanliness
5.0
Comfort
4.9
Pick-up/Drop-off
3.9
Value for money
3.9
One location in Downtown
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Reviews
2.0 Poor
Anonymous, Jul 2024
Standard
4.0 Mediocre
Anonymous, Jul 2024
Intermediate
6.0 Okay
anwesh, May 2021
Cons:
We purchased full bumper to bumper coverage with roadside assistance and when we called the number after our tire was flat, no one was available to answer (not sure if they were only open during office hours) - which doesn’t make any sense to me.2.0 Poor
Anonymous, May 2021
Pros:
The staff sucks. They lied to me multiple times. Ridiculous! There was no car there. I didn’t get a car. Totally messed up my 25th wedding anniversary. Avoid at all cost. Go with Costco.Cons:
Everything. I didn’t get a car. They totally suck. They had no intention of holding my reservation that I made months in advance. Then they try to upgrade for $300 more. Then that’s not available. What a joke. Then I’m order to get a taxi they want me to go to a timeshare presentation 50 miles from where I’m staying. Avoid. Avoid. Avoid8.0 Very Good
Andrew, May 2021
Pros:
Location was convenient,Cons:
Vehicle could have been cleaned, didn’t have full tank gas when we got it. Price of insurance a day was high almost cost the same as the rental it’s self.4.0 Mediocre
Anonymous, May 2021
Cons:
If they explain car insurance before getting the carHertz
3.7
Poor
Read 27 reviewsCleanliness
5.7
Comfort
5.2
Pick-up/Drop-off
3.9
Value for money
3.4
5 locations in Downtown
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Reviews
2.0 Poor
Anonymous, Dec 2021
2.0 Poor
Omar, Nov 2021
2.0 Poor
Anonymous, May 2021
Pros:
Car worked fineCons:
2 hour wait, others waited longer, didn't have the car I reserved, had to find a car for me. Overall really annoying. Having the car you rented and getting it to you should be pretty automatic.2.0 Poor
Nechemia, May 2021
Pros:
The friendlinessCons:
The wait for pick up is the worst I have ever seen and they are having a group of time share people waiting for you on the way out to trap you into scamming people2.0 Poor
Jessica, Apr 2021
Cons:
This place is a racket. There is no pricing transparency once you enter the doors to pick up your car. The whole process took an hour and a half, we literally walked out at one point because it was such a Scam. The car we received was definitely not cleaned. I will never rent here again.2.0 Poor
Anonymous, Mar 2021
Cons:
The line for picking up a car took over 2 hours, the rental team was taking 15 dollars cash from people to cut the line. I’d understand if it was busy, but there were 6 open kiosks and I was maybe 15th in line, and had to keep watching people get bumped to the front. For drop off, I had to wait 10+ minutes for I’m not even sure what- I think an additional car wellness check? Overall, this was an awful experience, and I’m not someone who complains about things ever. Have a great day2 locations in Downtown
Locations in Downtown (Cancún)
Calle acceso a las bodegas Sm 301 mz 30 lote 30
+52 998 253 6112
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Reviews
1.9 Poor
Diana, Jun 2021
2.0 Poor
Anonymous, May 2021
Pros:
We cancelled the rental car. They wants $284.00 US for Insurance and a $4,500.00 deposit. It is not on Cancun Airport property a 15 min cab ride.6.0 Okay
Anonymous, Apr 2021
Cons:
They wanted an $8000 usd deposit because i didn't want to buy their additional insurance. I ended up purchasing an insurance from them that was more than the cost of the entire rent.2.0 Poor
Mikey, Mar 2021
Pros:
NothingCons:
They did not have a shuttle at the airport and we could not reach anyone at the phone2.0 Poor
Anonymous, Feb 2021
Pros:
Cheap but didn’t end up getting the car. It took 2 hours from my day to try and get this rental and they weren’t able to get me the vehicle. They didn’t have the vehicle I reserved.Cons:
Don’t book here. Pay more somewhere else where the process will be smooth.8.0 Very Good
Anonymous, Jan 2021
Pros:
Drop off was fast and easyCons:
The process of picking up the car took a very long time (about an hour) and we were charged an extra $110 from what we were guaranteed. The cancun location did not accept the insurance that was sold to us but when we called kayak, they refunded that2 locations in Downtown
Locations in Downtown (Cancún)
Av Acanceh Local No 2
+52 998 885 3526
International Airport
+52 998 881 8767
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Reviews
6.0 Okay
Anonymous, Feb 2021
Cons:
First car would not lock and had a previously patched tire that blew out on us half way on our trip. Replacement car was excellent.10.0 Wonderful
Jerrall, May 2022
8.0 Very Good
Anonymous, Jun 2021
Pros:
The car was clean pick up easy except for drop off.Cons:
Before leaving when I picked up the car I specifically asked about the gas—whether or not I had to bring it back with a full tank and they said no. Turns out I did and was charged crazy high price for gas when I returned it.3 locations in Downtown
Locations in Downtown (Cancún)
Av Acanceh Local No 2
+52 998 885 3526
Boulevard Kukulkan Km 14
+52 998 176 8117
International Airport
+52 998 881 8767
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Reviews
8.0 Very Good
Miguel, Jun 2021
Pros:
Staff service was great. Rental and dropoff was easy.Cons:
Cars are a little worn out and need some cleaning.4.0 Mediocre
Robert, May 2021
Pros:
The staff was amazing. It was very easy to pick up and drop offCons:
I was quoted 22 dollars a day. I ended up paying more than double that. I didn’t even pay for the insurance and I still payed more than double. It would be nice if the quote told you about fees instead of misleading you to think you’re getting a great deal.2.0 Poor
Anonymous, Apr 2021
Cons:
Bad service, you’re obligated to buy an insurance, car broke down and they didn’t take responsibility. Bad experience!10.0 Wonderful
Jan, Feb 2021
Cons:
Price10.0 Wonderful
Scott, Jan 2021
Pros:
Friendly employees--very helpful. Car was clean and in good shape.Cons:
The car we thought we were getting would have been a little roomier. Wish they would say the actual car model when booking. Insurance was a bit high.2.0 Poor
Anonymous, Jun 2023
SUV
2 locations in Downtown
Locations in Downtown (Cancún)
Av. Tulum SM 05 Mza 01 Lte 13 Local 02
+52 998 886 2025
Calle Acceso a las bodegas SM 301 Mza 30 Lte 30 Bodega F-1
+52 998 253 6100
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Reviews
4.0 Mediocre
MAURICIO, Sept 2024
Economy
2.0 Poor
Max, Jul 2024
Passenger van
4.0 Mediocre
Cameron, Jun 2024
Intermediate SUV
2.0 Poor
Anonymous, Jun 2024
Economy
2.0 Poor
Anonymous, May 2024
Economy
2.0 Poor
Anonymous, May 2024
Economy
One location in Downtown
Locations in Downtown (Cancún)
Carretera Cancun Chetumal Km 22. .
+52 33 4170 8243
Filters
Reviews
2.0 Poor
Xinia, Mar 2022
6.0 Okay
Saied, Mar 2022
2.0 Poor
David, Mar 2022
8.0 Very Good
Robert, Jan 2022
2 locations in Downtown
Locations in Downtown (Cancún)
Av. Tulum SM 05, Mza 01, Lte 13, Location 2
+52 998 253 6121
Parque Logistico SMZA 301. LT 8. MZA 8 BODEGA 33-A
+52 998 886 3145
Filters
Reviews
2.0 Poor
Anonymous, Jun 2024
Passenger van
2.0 Poor
Anonymous, Mar 2022
1.9 Poor
Anonymous, Jul 2021
One location in Downtown
Locations in Downtown (Cancún)
Carretera Cancun Chetumal Km22
+52 33 4624 2114
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Reviews
8.0 Very Good
Anonymous, Mar 2021
Pros:
Staff was very friendly and were accommodating. But when I reserve a vehicle, I expect that vehicle to be there, ready to go. Don’t tell me that I have to wait 30t to 45 minutes for my vehicle to be “approved”! Whatever that means. It’s already a long day traveling with a baby.Cons:
What I said above. Reserved vehicles should be ready to go.2.0 Poor
Greg, Jan 2021
Pros:
This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.Cons:
This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.2.0 Poor
Ivan, Dec 2019
Cons:
Have a car for the customer. I booked a car online and when I got to rental I was told there were no cars available for me. So I have never even renter from Ace Car Rental and expecting to receive a full refund.2.0 Poor
Anonymous, Mar 2022
2.0 Poor
Anonymous, Mar 2022
2.0 Poor
Anonymous, Feb 2022
One location in Downtown
Locations in Downtown (Cancún)
Cancun Int`l Airport - Europcar Carretera Cancun Chetumal KM 22
+52 669 913 3368
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Reviews
2.0 Poor
mohamed, Jan 2024
Luxury
8 locations in Downtown
Locations in Downtown (Cancún)
Av Bonamak Y Cazon Sm3 L40 95
+52 998 892 8952
Boulevard Vialidad Paseo Mujeres
+52 998 227 4179
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Reviews
2.0 Poor
Anonymous, Nov 2021
2.0 Poor
Anonymous, Nov 2021
2.0 Poor
Anonymous, Nov 2021
6.0 Okay
Caroline, May 2021
Pros:
Car worked.Cons:
They insisted I pay $190 for “insurance” before they would give me the car! No cruise control. Very basic car.4.0 Mediocre
Rich, May 2021
Pros:
Not muchCons:
Was ripped off. Price doubled at pick up. Had two choices, pay their extortion fee or be stuck at the airport with no car2.0 Poor
Anonymous, Apr 2021
Pros:
Nothing. Very dishonest. The insurance I bough through the website I was directed through Kayak ended up not being accepted. They didn't provide a phone to call.Cons:
Everything.2 locations in Downtown
Locations in Downtown (Cancún)
Blvd. Colosio Kn 17 Lote 8
0180 0225 4369
Europcar Av Bonampak Y Cazon Sm 3 L 40 Number 95
+52 323 593 7486
Filters
Reviews
2.0 Poor
Marilia, Apr 2023
2.0 Poor
Anonymous, Mar 2023
Standard
2.0 Poor
Anonymous, Feb 2023
Compact
2.0 Poor
Anonymous, Dec 2022
4.0 Mediocre
Anonymous, Nov 2022
2.0 Poor
Anonymous, Apr 2022
6 locations in Downtown
Locations in Downtown (Cancún)
Av Leyes De Reforma
+52 800 365 1111
Av.xcaret Lt2 Mz2 Smz 21
+52 800 365 1111
Avenue Yaxchilan#27
+52 800 365 1111
Blvd Kukulkan Km 12
+52 800 365 1111
Blvd.kukulcan Km 8.5 Zona
+52 800 365 1111
Carretera Cancun-Chetumal Km 22
+52 800 365 1111
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Reviews
2.0 Poor
Bit, May 2021
Cons:
I got different car than I requested. It was twice the price as it has been told on the internet. Never again!2.0 Poor
Anonymous, Mar 2021
Pros:
Nothing was easy, I was over charged, forced to drop off a day late bc hertz/dollar service is terrible. No contact possible with any actual location, the list goes onCons:
Everything!! Precise billing prior to pick up and drop off. No scam charges, very dissapointed all around with the rental experience4.0 Mediocre
Anonymous, Feb 2021
Pros:
Van was cleanCons:
Run from this place!!!! They try and scam you for 90 minutes to buy more insurance after they make you wait in line for 25 minutes. Our family of 7 waited outside during this entire time and finally when we went to walk away they made headroom of not totally taking us over for the week. The rate is good online but beware and then there is a whole joke of a return too! run!4.0 Mediocre
Brazilian jiu jitsu, Dec 2020
Pros:
The staff was friendly but they always try to sell something that i did not ask for and I do not need, even after you decline the offer the keep pushing things like hotes, packages and the car insurance which is 3x the price of the rental car.Cons:
The drop off was pretty bad. The free shuttle drop us off in the wrong terminal and left such in a hurry that when I try to talk to the driver to take me to the right terminal he had already left and we almost lost our fly.3.2 Poor
Anonymous, Mar 2020
Cons:
Cambiaron las condiciones de renta ,el costo del seguro sobrepasaba el alquiler en otras empresas de renta car. Las ofertas de la página no sirvieron para la renta al final tengamos con la empresa directamente. No aparecio nunca la oficina que decía la página de kayak2.0 Poor
Jinna, Jan 2020
Pros:
Nothing, bad service. They tell lies and do not comply with reservations and pricesCons:
first of all they should comply with what they offerOne location in Downtown
Locations in Downtown (Cancún)
Parque Logistico, SM 301 MZ 8 LT 8 Bodega 33-A
+52 998 886 3145
Filters
Reviews
2.0 Poor
Anonymous, Sept 2024
Intermediate SUV
2.0 Poor
Anonymous, Jun 2024
Passenger van
4.0 Mediocre
Jose, Mar 2024
Intermediate SUV
2.0 Poor
Anonymous, Mar 2024
Intermediate SUV
2.0 Poor
Anonymous, Feb 2024
Intermediate SUV
4.0 Mediocre
Sebastien, Feb 2024
Intermediate SUV
4 locations in Downtown
Locations in Downtown (Cancún)
Carre. Cancun-chetumal, Km 22
0180 0709 5000
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Reviews
2.0 Poor
AZADEH, Nov 2021
2.0 Poor
Fedrick, Mar 2021
Cons:
Final price was nothing like the offer. I feel ripped off2.0 Poor
Anonymous, Mar 2021
Pros:
Drop off was convenient and staff did a good jobCons:
They said my car wasn’t available at pickup, and doubled my price that I prepaid for2.0 Poor
Nelson, Jan 2020
Cons:
Overbooked. Never had the car. Deflected any responsibility.2.0 Poor
Anonymous, Dec 2022
2.0 Poor
maxthelander, Dec 2021
3 locations in Downtown
Locations in Downtown (Cancún)
Av. Tulum y Claveles No. 1 MZ.5
+52 998 449 9841
Cancun airport
+52 (998) 889 98 41
Filters
Reviews
2.0 Poor
Richard, Apr 2024
Compact SUV
2.0 Poor
Anonymous, Jan 2024
Full-size
2.0 Poor
Dan, Dec 2023
Full-size
2.0 Poor
CHATORCHAND, Nov 2023
Intermediate SUV
2.0 Poor
Anonymous, Apr 2021
Pros:
Absolutely NOTHING!Cons:
I never even got the car, we waited for 2 HOURS and no one answered the phone or anything so we had to go with another agency that was way more expensive2.0 Poor
Erica, Jan 2022
One location in Downtown
Locations in Downtown (Cancún)
Cancun-aeropuerto Sm 301, Lote 8
+52 998 234 6130