Bsea Cancun Plaza Hotel

Good stay, nice room, and great pool and beach. Room had a kitchenette which was nice. On site restaurant was neat and had limited but good food.

Door key card system, had many problems and place is dated and has maintenance issues. This is a older hotel and is getting past its era, if further maintenance is not kept up.

We arrived 1 hour prior to check in, they told us they will not allow early check in to ensure cleaning staff could have sufficient time to clean. They let us place our luggage in a closet in the office while we would use that extra hour to walk around the property and enjoy the amentities. However, they walked us down to the pool area and they were persistant on selling us tours. We were so tired from our trip we just wanted to go and explore the pool and beach area but instead the agents kept harrassing us and persisting in selling us a tour. Our whole hour we had to explore and walk around the hotel was just stressful with the sales rep trying to convince us to buy something from them. We then got to our keys to our room and to our surprise the Room had not been cleaned! We called the office to report it and they personally came to check to make sure we were not lying because we told them we needed a blanket and sheets for the bed. I am sure they thought we were lying. The next day our AC broke and reported it and it never got fixed, the room was never cleaned we picked up after ourselve cuz we knew the cleaning staff would not get to it. We litterally called the office daily to report something new everyday. Plugs not working, electric outtage, dirty room, no clean towels you name it. The only good thing about this place is the beach and view.

Tho customer service, they really do not take care of you.