So here's the rub - my flight was booked through Chatdeal even though I bought it under the Kayak umbrella. All the return flights were theoretically through Air New Zealand, however except for the initial leg from New Zealand, they were all partnered flights. So when I arrived at the airport in New Zealand they could only issue me my ticket to Fiji. Once in Fiji I had to do some serious leg work and finagling to get my ticket to Los Angeles through Fiji Air. This included a monitored covid RAT that I wasn't aware I needed to do. So I gave the score I did because of the complexity and annoyance created in the process of getting a boarding pass for my Nadi-LA flight.
Pros: "The crew is consistently wonderful!"
Pros: "All great, except limited entertainment and wifi was n.a."
Cons: "Wifi, I was on replacement aircraft and no wifi for the whole flight"
Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Pros: "Very prompt and efficient"
Pros: "Airline is pretty good"
Cons: "I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak."
Pros: "Amazing crew. Airline was awesome .. seem less"
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Pros: "They took care of you. Meals were good. Excellent airline"
Pros: "Best airline meal I have ever had in. 50 years of flying."
Cons: "The seating configuration in business class"
Cons: "Narrow Ailes make it difficult to board."
Pros: "My Dreamliner my seatmate the CREW! Flight attendant even made balloon for a little girl in shape of a dog!"
Cons: "Loved everything"
Pros: "Smooth flight. Crews' sense of humour"
Cons: "A bit of delay in take-off schedule"
Pros: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Cons: "I am vegetarian so should request veg option meals"
Pros: "No security on this regional flight; made it simple to board. Very quiet for a turboprop aircraft. Boarding was delayed and not well announced."
Pros: "This flight was great. The team were friendly and the plane was also well air conditioned."
Pros: "Seats were comfortable, bathrooms were good."
Cons: "Food was not good. No vegetable choice unless you had prearranged. Breakfast was just ok."
Pros: "Friendly team on board"
Pros: "Blankets, entertainment"
Cons: "Preferred seating was a joke !"
Pros: "I loved everything. From the friendly service to the comfort of the plane... it was fabulous for the 12 hours I was on board."
Cons: "Nothing. I had great service and a great flight the entire ride. Well done... Best airline I've ever flown with!"
Pros: "Will never book though BYOJet again."
Pros: "Everything was ok"
Pros: "Boarding best I've ever done"
Cons: "Food was airplane food why can't they do better"
Cons: "Paid for business class so I could Relax and sleep on the 10+ hour flight. Unfortunately, I was in seat 1G which was adjacent to the galley and storage compartments for the flight crew. Literally, every 15 minutes, someone in the flight crew was bumping my seat/bed - and waking me up. Never once got an apology. So pissed off I paid extra for business class when I would've gotten more sleep in a middle seat in coach."
Pros: "On time, great customer service, the in flight entertainment is amazing! Even the food tastes good! Seats were comfortable, toilets and plane were clean, all around amazing."
Cons: "Nothing, it was perfect."
Cons: "- Crew was ok, not friendly just professional."
Cons: "Unclear check in counter"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "I had always had a pleasant time with this airline but this 2nd longer flight wasn't it's best! I still have good opinions about this airline and plan on using it in the future."
Cons: "My neighbor in a 4 seat section kept elbowing me. Seats seemed to be too close to each other and for people who aren't average weight it is hard for them to stay within their given space. Eating meals was difficult because some people use their elbows all over the place."
Pros: "It was simply fantastic - all of it!"
Pros: "Very friendly crew, clean and comfortable."
Pros: "Seats, blankets, entertainment system and service was solid. Food was also good, not great, but included in fair which is nice. Cabin Crew were a delight."
Cons: "I needed to receive a boarding pass in person, could not receive a digital one before arriving at LAX."
Pros: "Very nice experience --- probably my best experience in economy."
Cons: "Boarding started a little later than scheduled."
Cons: "Only issue was demand of passenger behind me that I not recline my seat back. I complied and chose not to bring it to crew's attention but was unable to travel comfortably for last leg of our 20+ hour trip."
Pros: "Crew helpful, congenial."
Cons: "Anticipated more legroom based on seat chart diagram."
Pros: "Clean. Enjoyed the entertainment."
Cons: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."
Pros: "Spring for the extra money and go for the Premium Economy seats! Great food, free wine."
Pros: "Great service and food. The people were super friendly. Cabin was spacious and comfortable. Great kiwi experience!"
Pros: "Food Entertainment Charging port and powerpoint Service"
Cons: "Seats were ok but not great"
Pros: "Very complete selection of entertainment option, other than wireless."
Cons: "The seats have been narrowed even more. Didn't think it was possible. Had a self-contained seat and lost even more inches."
Pros: "I upgraded seat for the return flight home. The service was excellent, food - high quality, and cabin personnel knowledgeable/friendly. Overall the inside of the plane was clean and pleasing to the eye.. US Airlines should take some lessons from Air New Zealand"
Pros: "Handsome, kind and efficient crew. Good amount of space in and around my seat. I was not cramped, although I was in the economy section. The plane interior was indeed nice. Power outlets (both USB and 110V DC) in my seat (I assume then, every seat had that). I fly few times a year between the West Coast and Europe and my overall flight experience on this flight I think was the best one I've seen in years. Food, quality and selection was good. Nice wines in economy. Sufficient number of clean, sufficiently roomy and well stocked toilets. The fare rate I was able to get was outstanding and contributed to the overall satisfaction. Even my neighbor, in the seat next to me was very polite, quiet and pleasure to travel with (though here New Zealand Air perhaps had less of an influence)."
Pros: "Air New Zealand provided excellent customer Service - from check in to arrival. People make all the difference but their aircraft was awesome."
Pros: "I was able to watch the entire Game of Thrones Season Six on the flight to Vancouver, and catch up with The Walking Dead on the return flight."
Cons: "The menu was poorly planned with very little fresh raw salad . The beef choice had potato salad and potato in the hot meal."
Pros: "flight was okay, leg space kind of small, but flight was short"
Pros: "Plane was close to new crew well educated and friendly left my jacket on the plane when left and they met me at baggage claim without been asked Well done NZ"
Pros: "Good crew."
Cons: "No food just sofa/coffee service. Boarding too a very long time, probably more customer related than airline"